# ASHConnect — user reviews

> 54 indexed App Store user reviews of ASHConnect by American Specialty Health, Inc, rated 2.98/5 from 408 ratings.

- Source: https://appshunter.io/ios/app/ashconnect/id1438584459/reviews
- App overview in markdown: https://appshunter.io/ios/app/ashconnect/id1438584459.md
- Rating breakdown: 5★ 152 · 4★ 40 · 3★ 25 · 2★ 31 · 1★ 160

## What do users think of ASHConnect?

Overall sentiment: negative

**Pros**

- 👍 User-friendly interface and easy navigation
- 💪 Motivating features with rewards and recognition
- 🎥 Quality workout videos and exercise content
- 🏋️ Comprehensive fitness resource library
- 📱 Syncs with Apple Health and fitness trackers
- 🌍 Diverse workout options and virtual venues
- 💰 Helps users earn insurance reimbursements
- 📍 Accurate gym location tracking when working

**Cons**

- 🐛 Frequent app crashes and freezing
- 🔐 Persistent login and authentication failures
- 📊 Inconsistent workout logging and credit denial
- 🔄 Poor data synchronization with health apps
- ⚠️ Requires constant reinstallation to function
- 📱 iPad landscape mode not supported
- 🚫 App won't open after updates
- 🌐 False 'no internet connection' errors
- ⏱️ Screen must stay on to count workouts
- 🔍 Fails to locate fitness centers despite proximity
- 💔 Users lose financial incentives due to bugs
- 😤 Unresponsive customer support

**Commonly reported bugs**

- App crashes on startup or during use
- Login credentials not recognized
- Cannot connect to Apple Health or Apple Watch
- Workouts not logging despite completion
- Step data not syncing from health apps
- Redeem Rewards page shows blank or 'page not found'
- App logs out unexpectedly
- Gym localization fails to find nearby fitness centers
- Registration form causes app crash
- App won't open after iOS updates
- Inconsistent credit assignment for workouts
- Fitness center search returns no results despite map showing location
- App freezes when loading videos
- Background tracking disabled requiring screen to stay on

**Most requested features**

- iPad landscape mode support
- Background app functionality for workout tracking
- Clearer rewards redemption information
- Better app support and documentation
- Improved Apple Watch integration
- Walk/run data collection from Apple Watch
- Automatic gym location detection
- Better error messaging and troubleshooting guides

## Newest reviews (10 of 54)

### 4/5 — Stopped logging workouts, resolved quickly

*2023-12-30*

EDITED…The app is great when it works. However it stopped logging my workouts, stopped at 37 workouts even though I continue to go to the gym and start and finish 30 mins or more workout times it’s working but then it won’t log it in as a completed. It’s seriously annoying especially when I’m trying to hit a goal. I’ve reached out to Active and fit directly so hopefully they can figure out why?!!  
UPDATE: After emailing a few times,  the company did reach out to me and did advise they were having technical issues and working on it. The fix was quick and all is well. Past workouts that didn’t register were in there and current ones are now showing. I do suggest If anyone has issues ever going forward I suggest emailing them instead of calling customer service.

**Developer response:** Thank you Carla for your review. We regret your experience but wanted to notify you that we were able to resolve this issue. If you still require support or have questions, please contact us FitnessService@ashn.com.

### 2/5 — Unreliable

*2023-02-24, version 8.0.382693*

When it works the videos are great, but have been trying to ron a video since last night and all i see is a circle going round and round. Tried deleting and reinstalling app and no luck. Went to website and found the video. Streams fine there when not thru the app

### 3/5 — IPad version needs work

*2022-12-18, version 8.0.359318*

Good informative app, but the iPad version only works in portrait mode, not landscape. It’s not that hard to allow landscape mode, I know because I’m an app developer. Now I have to take my iPad out of its case to use this app.

### 4/5 — Redeem Rewards

*2022-02-07, version 8.0.148449*

So far I am really enjoying the ASH connect app. It is accurate with gym locations and tracking your workout. 

Very user friendly, easy to navigate for anyone. 

One thing I’m curious about as I just finished my first month using ASH connect, is do I receive a paper check in the mail or is it just available through the app as a virtual debit card? I’m not sure if anyone else has had this problem or not but I’m very confused about it. 

Love the app, super easy to use! Just lacks a bit of information for the user.

### 3/5 — Motivation partner

*2021-08-15, version 8.0.112049*

Great app for introverted people that do not respond well to shouting coaches.  And nosey talky friends may mean well but really are not as encouraging as one might think.  I really am excited to set my own goals and hold myself accountable for my progress. This app is a perfect motivation partner for me!!!

### 2/5 — Great when it ‘works out’

*2021-07-22, version 8.0.112049*

This app is awesome and easy to use … when it works. Every so often, it’ll kick me out so I have to log back in, and for several months now the Redeem Rewards page - kinda important! - either comes up blank or says “page not found.” Deleting and reinstalling the app did not help. I emailed the company and was told they didn’t know when that would be resolved. I’m able to redeem rewards on their website, so be prepared for that if you encounter similar issues.

**Developer response:** Thank you for your review J Load.  We are happy to hear that you enjoy using the app and it's many features, but regret the challenges you have experienced redeeming your reward in the app.  We have since resolved this issue and ask that your try again.  If you still need assistance please contact us at fitnessservice@ashn.com.

### 2/5 — App won’t open

*2021-07-06, version 8.0.112049*

I recently updated my app and now it won’t open. I touch on the app from my phone screen, it displays the logo then closes immediately and returns me to my home screen. I’ve tried checking for more updates but none are listed. This is the only way to reach my workouts for my company’s wellness program so please push another update!

### 2/5 — Malfunctioning

*2021-03-15, version 8.0.103843*

The app was working well yesterday and I was caught off guard when it kept crashing today. App crashes every time I try to open it.  I restarted my phone and that does not resolve the issue.  Missed out on documenting my workout today due to the issue today which was really frustrating!

### 3/5 — Can’t connect to Apple Health or Apple Watch

*2021-02-12, version 8.0.102214*

Situation taking care of...
I am really happy that you actually read your reviews and took action and fixed the Apple Watch and Apple Health problems. I am looking forward to seeing how everything goes on from now on. Thank you...

### 1/5 — Cannot connect with health app on iPhone

*2021-01-13, version 7.0.85486*

I downloaded the app. When I go through the process of connecting it with my health app and Apple Watch it says there is an error and try again later. I have done this numerous times. I have deleted and reinstalled the app at least 4 times. I have called Silver&Fit twice and they couldn’t help me. I called Apple support and they said it’s something wrong with the app. I am extremely disappointed.

## Most critical reviews (10 lowest-rated)

### 1/5 — Stopped logging workouts

*2023-12-19*

The app is great when it works. However it stopped logging my workouts, stopped at 37 workouts even though I continue to go to the gym and start and finish 30 mins or more workout times it’s working but then it won’t log it in as a completed. It’s seriously annoying especially when I’m trying to hit a goal. I’ve reached out to Active and fit directly so hopefully they can figure out why?!!  Save yourself the aggravation and just use the provide paper to log your workouts instead of this app. So much for technology, old school definitely trumps this app!!!

**Developer response:** Thank you Carla for your review. We regret your experience but wanted to notify you that we were able to resolve this issue. If you still require support or have questions, please contact us FitnessService@ashn.com.

### 1/5 — App doesn’t work well

*2023-07-30*

App isn’t working… again! Every time I try to log in it says “Something went wrong”.  Kaiser requires that we have 45 gym visits a year for their active and fit plan.  This app has already cheated my daughter and I out of visits.  My daughter has reached out regarding her fails to login with other evidence - gym login history, photos, etc.  no one responded to her or corrected the issue.  One of my visits was corrected but nothing after that.  It’s Sunday 7/30 and we have been trying to login at our gym for over an hour.  Completed a class, sauna, everything and are still trying to log on.

**Developer response:** Thank you so much filmigirl for your review. We regret that you are experiencing difficulties using the app but would like to support troubleshooting if you will kindly contact us at FitnessService@ashn.com.

### 1/5 — Data Collecting

*2023-04-13*

As new employee, I am glad that the company offers additional ways to get a discount on health insurance. However, this app is not good at pulling data from other resources. It is frustrating that you have to check constantly to see if your steps were counted especially using two different apps. Even the app itself has glitches when navigating in the app. Please do something to fix this issue to ensure your customers and employees are not  losing out a financial needs. It is already rough in this economy, we don’t need additional money taken from our checks due to error with this app not recording data properly.

**Developer response:** Thank you for your review. We regret hearing your frustration and can offer that based on your program, you may be able to view your activity in the website if preferable. If you have questions about that or are still not seeing your activity, please contact us at FitnessService@ashn.com for support.

### 1/5 — Sabotage?

*2022-12-26, version 8.0.359318*

Probably my first review on anything ever. With that being said, there has been a problem with logging in the the past few days and I was unable to sign on to earn my points for those days. Now, I am unable to achieve my goal of 100 points(going to be close anyways) and I will now loose out on a $200 refund from my insurance company. 

What strange to me, is now I can login without any problem when I don’t have to ability to acquire my 100 points with only a 6 days left in the year, when I need 7 points….

**Developer response:** Thank you for your review. We regret learning of the difficulties you had logging into the app and achieving your points. We would like to offer assistance troubleshooting or other support if you will please contact us at FitnessService@ashn.com.

### 1/5 — Not recording steps

*2022-07-19, version 8.0.254087*

I use this app to get a discount on my health insurance with my job based on how many steps I have each month. I noticed that my last I was billed the full amount on my last few check stubs. The cost of insurance at work is astronomical, $216/check and that’s only for myself! It’s very important that this app work so that I can benefit from the discount incentive. I factory reset my Apple watch and it synced great for a few days then it suddenly stopped tracking again. I shouldn’t have to keep resetting my watch for this to work. I NEED this app to work!

**Developer response:** Thank you Wendy for your review. We regret learning you are experiencing an issue with your steps syncing, but want to advise that you can login to your program website to confirm your steps have been recorded accurately. If you experience difficulties please contact us at FitnessService@ashn.com so we can assist troubleshooting.

### 1/5 — Garbage

*2022-05-27, version 8.0.179157*

This app is absolute crap. It frequently doesn’t let you login or can’t find your fitness center. Now it won’t let you have the app running in the background to count a workout, and your screen has to be on for the time to count. It doesn’t sync properly or consistently with step data and you can only get one point a day.

### 1/5 — Doesn’t work anymore

*2022-05-12, version 8.0.179157*

This app worked great when I first installed it but now will only update my steps if I “disconnect” from my Apple devices, then reconnect. Tonight when I try to reconnect it says there is an error. I removed the app and reinstalled but can no longer connect to my device. In addition, the few times I have gone to the gym it does not record my activity. It’s too much work to use this.

### 1/5 — Consistent issues

*2022-03-14, version 8.0.156814*

I have used this app for 2 years now to check in to my fitness center and earn points for reimbursement from my health plan. Since I have used this app I have experienced consistent log in issues where the app sends a message acknowledging there is an error and to try logging in at a later time. In addition to the log in issues I have also encountered issues where the app fails to find fitness centers in my area. I typically need to delete and re-install to attempt to correct these issues.

**Developer response:** Thank you for your review TRS1223567/ We are sorry to hear you are having difficulties with the app. We would appreciate the opportunity to support you or guide you with tips for your Plan. Please contact us by email, at FitnessService@ASHN.com for support.

### 1/5 — App stopped syncing workouts

*2021-12-03, version 8.0.132720*

I had been using the app successfully and recording workouts until today when it wouldn’t record my workout or didn’t show any of my previous workouts.  Not sure what changed. I did delete and reinstall the app and that didn’t fix the problem.

### 1/5 — I'd Rate It Zero Stars, if I could.

*2021-02-07, version 7.0.85486*

I thought maybe the recent changes to the app fixed it so I gave it a try. Once set up and logged in, it takes forever to load. Sometimes it loads. Other times it does not. If it does, there look to be some great workouts to try.  Only once was I able to load and play one of them. 

I tried deleting the app and reinstalling. Tried rebooting the phone. Still doesn't work. 

I'm going to contact Silver&Fit and see why they use an app service that has so many negative reviews and DOES NOT WORK.

## Most praised reviews (10 highest-rated)

### 5/5 — Just joined!

*2023-01-18, version 8.0.359318*

So far, great!  So many options and so much great info!  Physical and financial fitness resources, I’m sure I'll find some resources for emotional well-being too!

### 5/5 — Getting Started

*2022-09-23, version 8.0.315960*

I am just getting started with Silver&Fit. I am excited about the potential.

### 5/5 — ASH Connect is amazing

*2022-08-15, version 8.0.254087*

Thank you to my health insurance for rewarding your subscribers for proactively keeping up with their health and wellness. Silver and Fit is just one more tool you provide us with to enhance our wellness every day-and I thank you!

### 5/5 — Just getting started… 👍

*2022-07-22, version 8.0.254087*

So far this is going well, I am still in the set up mode, but looking so forward to see what features there are and using them.

### 5/5 — Fit for a King!

*2022-07-11, version 8.0.254087*

Just signed up and excited about all the wonderful tools at my finger tips to get healthy and stay healthy!!!

### 5/5 — Great app

*2022-06-10, version 8.0.179157*

Easy to set up, easy to navigate and provides great information at your fingertips so I can stay active anywhere I am.

### 5/5 — Too get Fit

*2022-01-26, version 8.0.148449*

Just got started.  I like everything so far. I will be sending future updates. Back to getting fit. Thanks one and all.

### 5/5 — I Love Silver&Fit

*2021-12-02, version 8.0.132720*

I feel energized after my exercises at home and at the gym. I am finding it easier to lose weight and eat healthy with Silver&Fit. The gifts, pins & congratulations messages I receive in the mail only encourages me more and keeps me on track.

### 5/5 — Exercise at Home

*2021-08-13, version 8.0.112049*

I take care of my mom, she is 94 with Alzheimer when she goes to sleep during the day I take the opportunity to do these exercises, they’re wonderful

### 5/5 — Updated Review from 1 star to 5 stars

*2021-02-14, version 8.0.102214*

I originally gave this app 1 star. The developers have fixed the app. It now connects and syncs with Apple Health. The exercise categories and exercise choices are excellent. I particular like that the app has a bike vision exercise program that gives different biking venues across the United States and around the world i.e. Utah Arches, Big Trees, Italy and others. You can mirror these programs if you TV allows it for a great immersive experience while you work out.

**Developer response:** The issue with Apple Health / Apple Watch for Silver&Fit users has been fixed for eligible health plans. Please open the app and take the latest “Updates”, then navigate to Menu> My Account> Apps and Devices, click Apple Health + Apple Watch to connect. If you have any questions please contact us at fitnessservice@ashn.com

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*