# ASIFlex Self Service — user reviews > 63 indexed App Store user reviews of ASIFlex Self Service by ASIFlex, rated 2.00/5 from 95 ratings. - Source: https://appshunter.io/ios/app/asiflex-self-service/id758844886/reviews - App overview in markdown: https://appshunter.io/ios/app/asiflex-self-service/id758844886.md - Rating breakdown: 5★ 16 · 4★ 2 · 3★ 5 · 2★ 12 · 1★ 60 ## Newest reviews (18 of 63) ### 2/5 — Cannot submit documentation for multiple card transactions *2026-02-26, version 17.1.0* I have two claims I paid with a card transaction. I received notification I needed to submit documentation for the payments for two different providers. I can submit the statement for one but when I go to submit the statement picture for the second claim, the app replies 'thanks for submitting' but the details show for the first claim processed. I tried to leave the app and re-enter but no attempts to clear the app's bug was successful. ### 2/5 — Repeated Episodes of Being Able to Login then Not *2025-04-13, version 14.0.0* Not sure it even deserves two stars. Can login one day but not the next. Told to close then reopen app but no apparent rhyme/reason when that works or, more often, doesn’t. ### 2/5 — Repeated Episodes of Being Able to Login then Not *2025-03-27, version 14.0.0* Can login one day but not the next. Told to close then reopen app but no rhyme/ reason to when that works or doesn’t. ### 1/5 — Absolutely useless app *2024-10-14, version 14.0.0* Terrible functionality, doesn’t remember password for easy sign-in, not even worth downloading. ### 1/5 — New employee can’t log in *2024-10-06, version 14.0.0* I used my gov email… was asked security questions I never created! This is my first time accessing this app. Then I tried a random email, same thing! The 833 number is not in service. This is past scam for me and I can just pay my health bills on my own. ### 1/5 — Terrible app and rude customer support *2024-06-13, version 14.0.0* The app is junk and the company expects you to navigate the responses in the app when they deniy you recipt submission. The pages dont line and are very hard to follow. You can't down load the their mesages or respond or will they email you or send you what the are asking for in writing. They will hold your money hostsge if they refuse your submission paper work and as I said they refuse to send you what they want in writing and hide behind HIPPA. I was hung up 2 twice by a supervisor and no supervisor would come to the phone. Terrible company and would not recomend. ### 1/5 — Terrible… just terrible *2024-05-22, version 14.0.0* I’ve never seen a business fail so badly at basic customer service. I’d rate negative stars or zero if I was allowed the app is horrible and the company requires you to use it or they “accidentally” loose your receipts. They also freeze your account for absolutely no reason; obviously it’s just trying to force you to spend less in the hopes that they can keep the remainder. I hope they go out of business and my employer goes with a decent servicer. ### 1/5 — One of the Worst Apps *2024-04-25, version 14.0.0* I don’t even know why this app exists. It’s so terrible. Any time you try to submit a claim and provide the documentation they ask for it throws an error code. I’ve closed the app and restarted 10x in a row and it never works. It’s truly a miserable app to use. ### 1/5 — App is bad. Company is bad. *2024-03-21, version 14.0.0* App layout is terrible. You can’t read the secure messages well. They are formatted for a desktop. Maneuvering the app isn’t smooth either. ASI Flex customer service is also extremely rude, impatient and terrible to deal with. Over the years, I have never had a good experience with a single person there. ### 1/5 — Worst app I’m forced to use *2024-03-11, version 14.0.0* App seems specifically designed to make it as hard as possible to get your flex money back. Password managers don’t work with the terrible login page. No face-id support. Can’t select multiple images at once when uploading receipts. Just flat awful. Developers should feel bad. ### 2/5 — Mileage/medical mix up *2024-02-25, version 14.0.0* I used to love this app but now when I choose medical account and then fill in all the info it says that it is a mileage form even though that wasn’t even a choice and I chose medical. ### 1/5 — Outdated *2024-02-15, version 14.0.0* The ui is atrocious. I feel like I’m using an iPhone 2 app. It’s incredibly small buttons and text on 15 Pro Max. I need to log in every time I open the app instead of it being automatic. It works but barely. ### 1/5 — Worst App Ever *2023-11-29, version 14.0.0* The app doesn’t provide a way to sign up. When I click forgot username, it asked questions which i absolutely had no answers to such as name of my middle children… I don’t have children. ### 2/5 — Accessibility issue in ASI mobile app *2023-05-23, version 14.0.0* The app is difficult to unusable for a blind user. Text boxes for dates are not managable. They seem to auto-populate. Corrections do not stick. There is no other apparent way to fill in a service date. I am a Voiceover user trying to add a service to a claim. Since government uses ASI Flex services, there is an obligation on the part of the developer to make the app accessible for all users ### 1/5 — Absolutely Terrible *2022-12-30, version 10.1.0* App is seemingly designed to make it more difficult to submit for reimbursement. No option to save login or use face-I’d for login. Can’t browse for files contained in the files app (only camera roll). UI/UX are a clear after thought, assuming any thought at all was put into it. It’s 2022 guys….hire a developer and a designer and get this right. In its current state it’s a disservice to any customer forced to use it. ### 1/5 — User experience is horrible *2022-07-08, version 9.0.1* The overall flow and functionality of this app makes it hard to use. ### 1/5 — Pitiful *2022-06-15, version 9.0.1* This app does not work and does not set up accounts properly ### 1/5 — ASI says it all *2022-03-11, version 9.0.1* This app is clunky, not intuitive, and difficult to navigate. Messages do not fit the screen and run outside the app window making it time consuming to read. Not to mention that it looks like a 4th generation photocopy of a RadioShack dot matrix printout. The ASI website is the same so it’s not just the app that needs upgrades! 👎🏻 ## Most critical reviews (10 lowest-rated) ### 1/5 — Login Issues *2026-08-01, version 17.1.0* I’ve been trying to login to the app since I downloaded it and it continues to tell me I’m entering the wrong username name and will not allow me to me past that screen… I have everything written down even my password and saved when I set up my account but still I can not log in!!!!! ### 1/5 — App crashes when you try to select photos of receipts *2026-07-24, version 17.1.0* Title says it all… ### 1/5 — Won’t allow photo upload *2026-04-29, version 17.1.0* This app is horrible. Each time I try to upload and image it shows a blank screen, freezes and crashes, causing me to have to login again. ### 1/5 — Clunky and Glitchy *2026-03-04, version 17.1.0* This app is not very good. I have a sign on and the “symbol “ to use at sign on. The app says it’s wrong but the website recognizes it. Beware if you use this but your insurance is though a spouse. The card will work but they want documentation for everything. Including prescriptions which are obviously coded as such. The app frequently freezes. If you are an employer get something better! Your employees will appreciate it!! ### 1/5 — Lowkey insane how bad this app is *2026-01-30, version 17.1.0* So glitchy and looks like it’s from 2008 ### 1/5 — Cannot login *2026-01-23, version 17.1.0* I could not login with my correct username. I am able to login using the same username on computer. ### 1/5 — Buggy and Slow *2025-12-09, version 17.0.0* This app is a complete joke. Half the time you can't login and good luck actually submitting your stuff and knowing if it actually went through. No email communications. They are so old school I still get alerts via snail mail. Horrible! ### 1/5 — Designed to slow you down *2025-07-28, version 16.0.0* Won’t remember usernames or passwords; asks for additional verification (pick an image); then asks you to reset your pw. Again and again. I hate this app. It’s not user friendly, it’s user HOSTILE. No wonder, I’m sure they keep a percentage of YOUR unused funds at the end of your FSA year if they make it difficult enough to file a claim. ### 1/5 — Worst app and company *2025-05-12, version 14.0.0* This is the worst app I have ever used in my life. Also, if your company insists on using ASI flex know that they insist not only every receipt but every itemized receipt. This is different from literally every other company in the world. They want to know what you had done at a doctors when you paid your $35 co-pay. It's incredibly invasive. And I'm literally canceling my account and going without a flex account to get away from this company and this app. ### 1/5 — Almost Useless *2025-01-07, version 14.0.0* This app is almost useless. As long as you only want to view your claims or view your balance this app will work perfectly fine for you. But if you want to submit a statement for your required documents, good luck. This app looks like it was designed in 2007 for the second iPhone. Needs a major overhaul. ## Most praised reviews (10 highest-rated) ### 5/5 — Help getting a new password *2024-08-09, version 14.0.0* Thank you Izzy! You were my Angel tonight! Thank you ### 5/5 — Easy peezy *2023-08-08, version 14.0.0* Super easy to use. Processed my claim in just 2 hours! ### 5/5 — Data Specialist *2022-02-09, version 9.0.1* All features worked quite smoothly the first time around. It is quite nice to be able to take care of a claim in the palm of your hand and that it is instantly received! Steve ### 5/5 — Solid *2021-01-28, version 8.0.1* Decent enough app. Easy to check my accounts and submit supporting information for claims. I just wish it had fingerprint recognition for the login so I can stop typing in my credentials all the time. ### 5/5 — Quick & easy to use! *2021-01-06, version 8.0* I was somewhat worried to use this app as there are so many bad reviews but I’ve been submitting claims through it for the past couple months with zero issues. Claims go through smoothly (I get email confirmation) and I’m reimbursed promptly. Really glad I decided to download and use this app! ### 5/5 — App works well. *2019-02-15, version 7.0* I’ve been using the asiflex app for over a year and have never had a problem. It’s a fast and efficient way to submit claims. ### 5/5 — Camera won’t activate - FIXED! *2019-01-27, version 7.0* Update 1/27/19 - Camera works with new update! This app makes filing claims a breeze! When I try to use the camera within the app it acts like it’s tying to work but the screen just stays black. There is no option in iOS settings to grant permission to use the camera for the ASI Flex app. I can access the gallery of previously taken pics though, so the app still works, but I’d like to have the camera issue resolved. ### 5/5 — Great app *2019-01-15, version 6.5* It always works. ### 4/5 — I was nervous to use the app *2018-08-18, version 6.5* Based on the 1.9 rating, I was nervous to use this app. But I have had no problems with it at all. It’s handy to be able to upload claims from my phone. ### 4/5 — Awesome App *2018-02-21, version 6.5* I hesitated to get this app after looking at the reviews, but I love it! It is very simple to follow step by step, exactly as the website, only much faster! I had my funds in less than 24 hours. I can see being able to send in a receipt as soon as I have one! I highly recommend this app! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-12.*