# Ask A Doctor - 24x7 — user reviews > 268 indexed App Store user reviews of Ask A Doctor by HealthcareMagic.com, rated 3.60/5 from 399 ratings. - Source: https://appshunter.io/ios/app/ask-a-doctor-24x7/id652146988/reviews - App overview in markdown: https://appshunter.io/ios/app/ask-a-doctor-24x7/id652146988.md - Rating breakdown: 5★ 226 · 4★ 32 · 3★ 17 · 2★ 11 · 1★ 113 ## What do users think of Ask A Doctor? Overall sentiment: negative **Pros** - 🚀 Excellent app - 🚀 Quick response from doctors - 🚀 Helpful and detailed advice - 👍 Convenient way to get medical advice - 👍 Appreciate the anonymity **Cons** - 🐛 App crashes and bugs - 💰 Expensive paid service - 🔒 Unreliable customer service and cancellation process - 👎 Doctors sometimes provide unhelpful or irrelevant responses - 👎 Limited free questions and features **Commonly reported bugs** - App crashes when trying to enter birthday - Text fields populate with hidden/white text - Dropdown menus appear blank - Recurring charges even after cancellation **Most requested features** - Increase free question limit - Add video/audio consultation options - Improve app stability and user experience - Provide better customer support and refund policies ## Newest reviews (17 of 268) ### 2/5 — Poor Customer Service *2020-10-26, version 4.0* I didn’t have a problem with the doctors. I felt like they responded in a timely manner and were somewhat helpful. The problem is their customer service. I need to cancel my membership and the provided email does not work. I sent in two requests for someone to contact me and have not heard anything. Currently paying for something I’m not even using which is super frustrating. ### 1/5 — DO NOT USE THIS APP *2020-03-30, version 3.0* I had 1 question that I paid $25 for and it was never answered ### 1/5 — Dr. S Murugan *2020-03-10, version 3.0* I don’t dislike this app. But Dr. S Murugan was EXTREMELY rude and judgmental when I submitted my question. The app is fine but I would NOT recommend this doctor unless you enjoy being judged and talked down to. ### 2/5 — Not instant *2020-02-17, version 3.0* Takes forever to get answers and my monthly subscription is billed as unlimited but it’s not. They cut you off after a couple. ### 1/5 — Illegal card charges *2019-11-29, version 3.0* Took money out of my account months after I cancelled my subscription. Unlawful, Deceitful and sneaky. Don’t waste your time or money on this second rate scam ### 1/5 — App keeps crashing on iOS *2019-11-03, version 3.0* App keeps crashing constantly. Unable to post a reply to Doctors query. ### 3/5 — Worth a try *2019-09-19, version 3.0* App has a few bugs in it. Sometimes various words will show up as symbols. Other than that it’s really great if you have a question or searching for answers. There’s been occasions that it takes quite a while for someone to answer your question. Love that you can upload lab results and images directly to the portal. Some of the doctors are fantastic others or not. We have a very rare disease and have gotten some great ideas from some of the physicians here. ### 1/5 — Terrible App *2019-08-19, version 3.0* This app is terrible. I’ve tried to log in twice and the app won’t work. It’s a joke. If you are feeling ill, go to Quick Care or ER.. You won’t get any assistance here. ### 1/5 — I’ve been trying to cancel this sub for months! *2019-07-11, version 3.0* I wanted this app to ask 1 question and I immediately deleted and tried to cancel the subscription after I got my answer. Since, I’ve been charged 3 additional times because there is no option to cancel it within the app. I called the number on my statement and can’t get in contact with anyone, and I’ve emailed them multiple times with no response. I just really want to stop the subscription and I honestly want a refund for the multiple months I’ve tried to cancel to no avail due to their unavailability. As far as the answer itself, I’m an RN and I honestly didn’t receive any pivotal information outside of what I already knew. It may be beneficial for those who don’t work in the medical field or don’t have a decent foundation in health, but not me. ### 1/5 — Fraud *2019-06-20, version 3.0* This company is full of fraud. They continue to bill me even after canceling my service. They won’t give a refund either because they “can’t find any transactions.” DO NOT USE THIS APP! ### 1/5 — Ask a doctor app *2019-05-20, version 3.0* This app is a scam I called them because I haven’t been using the app only one time and they are trying to still charge my card of $20 I called them and called them the man hardly speaks English and wouldn’t give me the assistance I needed,and also emailed them and it says a failure two address not found,so google your answers guys don’t waste your time 😡😡 ### 1/5 — Signing in *2019-05-02, version 3.0* The whole process is very difficult to get into. I paid my $20.00 for an instant answer then try to sign in and keep getting rerouted because I need to register and when I try that, I am told that I have already registered and then I need to get a password. I received an email giving me a temporary password, which I tried and got the same runaround. I would like a refund of my $20.00. ### 1/5 — SCAM *2019-04-12, version 3.0* took my money, never asked for a password, won’t allow me to log back in, won’t forward an answer to my question or a link to change the password I never set ### 1/5 — Not Good *2019-04-01, version 3.0* I have paid and posted my concerns repeatedly and I keep being sent to places to retype my needs. No help at all an$ likely a rip off. ### 1/5 — NOT FREE *2019-03-09, version 3.0* this app may be free to download, but that is the only thing that is free. Not even one question. ### 1/5 — Take two and I'll respond tomorrow and iMessage *2019-01-03, version 3.0* Asked my question 2 January but I guess it wasn't important enough so the app says I asked on 3 Jan. So much for timely service. I have no idea what to expect but for now, I am not impressed. $20 ought to get you at least a "Hello, a doc will be with you in (whatever interval) thank you". The response tomorrow better be good... ### 1/5 — Scam *2018-12-13, version 2.9* I asked a random question and they didn’t even answer it! Wouldn’t give me a refund even though their website says “if you’re not satisfied then you get a refund” they lied! I called my bank and told them and I got a refund! ## Most critical reviews (10 lowest-rated) ### 1/5 — Free version is horrible *2023-09-30, version 4.2* The free version isn’t worth using. I am struggling financially and 100% can not pay for premium. So I tried using the free version. I wrote out as clearly as 160 characters allows my question and background to the current health issue. Yet both responses from doctors said they didn't understand the question and to write it clearly. 1. “Should I stop using the antibiotics?” That is what I wrote as the question. It is simple and clear. What do they not understand about that question. 2. Yes I wasn’t able to type out the background perfectly but I made sure the important parts were in there and understandable. “Im being treated for an ear infection with antibiotics, the swab test came back with no bacteria only yeast.” Followed with the question. I don’t understand how the doctors on this app can’t understand that!!!!!! It’s simple but clear, and the question is clearly stated!!!!!! 1 star, and I will not be using this app again. ### 1/5 — Biggest scam never use this service *2022-11-27, version 4.1* No customer service, recurring payments when you dont even sign up for them, all their contact numbers dont work and they do not respond to emails scam out of india! Fbi will be investigating them soon ### 1/5 — Worst Interface *2022-09-10, version 4.1* Background color and text color are same especially when selecting options in drop down or choosing options. Cant see any anything. I doubt these ratings are fake as Im unable to do anything using this app ### 1/5 — Not usable today *2021-02-19, version 4.0* Text fields populate with white or hidden text, so there’s no way to tell what you’ve entered. The forms with drop downs have blank drop downs. I can’t enter enough info to use the app. ### 1/5 — Repeating charges *2020-12-09, version 4.0* Option keeps failing and i keep getting charged for a service i am no longer using, quite annoying i have lost over $100 dollars in this ### 1/5 — Carelessly created app, untrustworthy experience *2020-09-24, version 4.0* I think the contents of the email I just sent to these people will explain why I don’t feel this app or the service is to be trusted with such a personal interaction: Email 1, sent using link on Contact Us page INSIDE the app: Although I started to submit my question via your website about two hours ago, I cancelled it because I was asked to pay, when I had come there with the understanding that it would be free. However, my information was apparently saved anyway, because I have already received three emails from you, including one with a username and password for me to use, although I never asked for that, and another containing the full text of my question. I downloaded your app since the email said that I could submit my question and get an answer for free that way, but am now being told there is a character limit unless I purchase the premium version. That’s enough bait and switch for me. Please delete my entire account, and all of the information associated with it, including the text of my question. Email 2, sent after correcting their email address: In addition to the issues outlined previously, the email failed to be sent, as there is a typo in your address in the mailto link on your Contact Us page! Trust is paramount in a doctor-patient relationship, and you have destroyed any trust I might have in your service or your doctors. ### 1/5 — Awful *2020-08-18, version 4.0* I paid $45 for a consultation. It allowed three follow-up questions which I have not been able to do because the app crashes every time you try to. Since I am in Europe I called the number in the UK with obviously no answer. I don’t know if this is a scam but they’re much better options. ### 1/5 — DO NOT USE THIS APP *2020-07-18, version 4.0* TOLD ME THEY CANCELLED MY SUBSCRIPTION IN OCTOBER 2019. I GOT CHARGED EVERY MONTH. ITS NOW JULY 2020. SENT SCREENSHOTS OF TRANSACTIONS. TOLD ME THEY DON'T HAVE RECORD ON THEIR END. THATS 160$ THEY HAVE TAKEN. WHEN YOU EMAIL THEM THEY DO NOT RESPOND. ### 1/5 — Bad *2020-05-08, version 3.0* Not a good app ### 1/5 — HealthcareMagic *2020-04-02, version 3.0* Rubbish app with good doctors. Can not contact the site as number given on contact us for India is fake. Gets immediately disconnected after dealing in. Email responses are baseless meaning they reply you on something that you have not asked. I would never use this app unless for some real good doctors. ## Most praised reviews (10 highest-rated) ### 5/5 — Excellent App *2024-03-18, version 4.5* This app provide 24 hours doctor’s service .Audio video call services also available for perfect consultation and treatment. ### 5/5 — Excellent App *2024-03-18, version 4.5* Best and experienced doctor’s team . Very quick response. ### 5/5 — Excellent *2024-03-15, version 4.4* Best app…. Query get resolved by specialists with due time.. Also they are connect with users through mobile and emails. ### 5/5 — Loved the part of instant reply from real doctor *2018-09-19, version 2.5* I think I may use it again if urgent ### 5/5 — Update to iOS 11 *2017-11-15, version 1.0.5* Hello, Could you please update the app for iOS 11? Thanks 😊 ### 5/5 — Very useful app *2017-11-12, version 1.0.5* Very useful app ### 5/5 — COOL! It really works! *2017-08-13, version 1.0.5* I asked a question and 6 minutes later, there was an answer from a doctor!! But i think you have to pay to get a more detailed check? I'm not sure but overall, it clears my doubt! Love it! ### 5/5 — It's what you write *2017-04-19, version 1.0.5* As long as you keep it brief yet still give enough details within the allowable text, It's great. I got an answer in 7 seconds. Anything more, make a doctors appointment and be seen. ### 5/5 — Very helpful *2017-01-19, version 1.0.5* 💗 ### 5/5 — 20 minutes and a free answer *2017-01-10, version 1.0.5* Dope app --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*