# Ask & Embla — user reviews > 17 indexed App Store user reviews of Ask & Embla by Ask & Embla, rated 4.90/5 from 717 ratings. - Source: https://appshunter.io/ios/app/ask-and-embla/id6443832997/reviews - App overview in markdown: https://appshunter.io/ios/app/ask-and-embla/id6443832997.md - Rating breakdown: 5★ 678 · 4★ 25 · 3★ 2 · 2★ 3 · 1★ 9 ## What do users think of Ask & Embla? Overall sentiment: positive **Pros** - 🎨 High-quality, beautifully designed jewelry pieces - ⭐ Exceptional customer service and responsiveness - 🚀 Fast shipping and delivery - 💎 Durable products that last years with proper care - 📱 Improved app experience - 👍 Handmade craftsmanship and attention to detail - 📦 Excellent packaging presentation - 🛍️ Great value for quality offered **Cons** - 🐛 Coating failures on bracelets and necklaces within a year - ⚠️ Brass products cause skin discoloration with prolonged wear - 🔧 Some septum clickers fail to stay closed and fall out - ⏱️ Delayed refund processing (11 days vs. promised 1-3 days) - 💳 Discount code redemption issues on app **Commonly reported bugs** - 15% first-order discount not redeemable through app - Septum clicker closure mechanism fails to stay secured **Most requested features** - Improved discount code application process in app - Better quality control for closure mechanisms on clickers ## Newest reviews (3 of 17) ### 5/5 — Love the new app. *2024-05-13* Definitely a step up from the last version. ### 5/5 — Only Stretched-Ear Jewelry I wear! *2023-09-03* I can not say enough good things about this company. My amazing hair dresser referred me to them when I first started stretching my ears. I will never buy from another company again. Quality is 100/10. Sleep, shower and live in them with no issues. & Customer service is A1. I recommend them to friends all the time because I get complaints literally daily!! ### 5/5 — Wonderful products & great customer service team *2023-04-21* Love this style. Addicted! ## Most critical reviews (10 lowest-rated) ### 1/5 — App is ok. *2025-05-20* The app is OK the products don’t last a year without their coatings failing and revealing cheaper metal under. The rings have held up well, but the bracelets and necklaces have not. ### 1/5 — Low Quality Jewelry *2025-02-04* I bought the sacred heart hangers and because they are brass, they turn your skin green with all day wear. 0/10. ### 1/5 — 15% off? Right *2025-01-10* I downloaded the app and subscribed in return for 15% off my first order. But there’s no way to get it. But I think you know that already. ### 4/5 — Beautiful Jewelry *2025-03-05* I’ve purchased about 6 septum clickers and a pair of hangers from Ask & Embla. My wish list is long cuz I want to purchase some pieces to finish the set I started collecting. Necklaces & Bracelets. I will say, 2 of the first 4 clickers I purchased wouldn’t stay closed and eventually fell out of my piercing and I lost them. I’m sure customer service probably would have somehow made it better but I just didn’t think to try at the time. I only had 1 bad experience with receiving a refund and it was over Christmas of 24’. I was originally told it would take 1-3 business days to receive my refund and it actually took 11 business days. The reason I was given, was that everyone was out for Christmas vacation yet I was receiving emails asking me to be patient. Overall though, this is 1 place I trust to send me the quality I’m expecting and they never ignored me when I had questions or sent emails. Their collections are stunning. ### 5/5 — Amazing service, company and products! *2026-04-01* Amazing customer service and amazing products. It really feels like you are wearing pieces of art! Fast shipping on all my orders! The customer service is the best iv experienced in a long time, I had an issue with an order and they went above and beyond to make it right and fast. I will be a customer for life. I love these products and this company so much I will be featuring them and their pieces on my channels anytime I get something from them! Thank you so much Ask & Embla!! I’ll be back soon for more pieces to add to my collection soon! ### 5/5 — A&E review *2026-02-05* I have worn this jewelry for years now, and i have never been dissapointed, it is amzing quality and i love! ### 5/5 — Best of the best *2025-10-30* This is the only company that I buy from when it comes to my ears. The products I’ve bought in the past, they still are perfect. If anything I just need to shine them back up like with any silver or gold. I just bought 5 products from the Halloween sale and I can’t stop wearing the items. Each drop is better than the next! ### 5/5 — Nice Titanium Stacks *2025-06-15* I’ve enjoyed all of my titanium stacks I’ve bought from A&E ### 5/5 — ❤️ *2025-01-31* I ordered my adornments, and customer service was so helpful and responsive. This is the nicest jewelry I’ve ever had, and fits so perfectly. The gold color is stunning. Everything shipped to me fast, and I was so excited when my adornments arrived. I’m in love with how the adornments make me feel! I feel sexy, and beautiful, and overall very pleased. Thank you! ❤️ ### 5/5 — Exceptional Quality *2025-01-26* I’ve purchased many an item from A&E and each item has been amazing in style and quality. If you want complementary galore, choose A&E. ## Most praised reviews (4 highest-rated) ### 5/5 — Hangers and Gauges *2024-10-24* Love the product great style and quality!! ### 5/5 — Mr & Mrs Smith *2024-07-09* I have been blown away looking for something Great and here it is at this site! After finding that my husband is a double agent and we fight occasionally the Septum ring stays in place and so does my new earrings. Well done for such quality at a very good price. ### 5/5 — You won’t regret it. *2024-07-05* The jewelry is handmade. It’s just edgy enough that if you’re thing is to have a slight twist on everything, this shop and app is for you. ### 5/5 — Quality and price *2024-06-21* Both are excellent. Pieces arrive as advertised, expertly presented in packaging suited to the quality of the pieces. Just classy all the way. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-01.*