# Ask Assist - AI Chat Bot — user reviews > 231 indexed App Store user reviews of Ask Assist by GM UniverseApps Limited, rated 4.60/5 from 11,665 ratings. - Source: https://appshunter.io/ios/app/ask-assist-ai-chat-bot/id6448989090/reviews - App overview in markdown: https://appshunter.io/ios/app/ask-assist-ai-chat-bot/id6448989090.md - Rating breakdown: 5★ 9,670 · 4★ 629 · 3★ 342 · 2★ 170 · 1★ 854 ## What do users think of Ask Assist? Overall sentiment: negative **Pros** - 🚀 Fast and efficient - 💡 Helpful AI assistant - 👍 Useful for business and personal tasks **Cons** - 🔒 Misleading subscription model - 💰 Expensive with additional fees - 🐛 Buggy and unreliable - 📥 Limited free trial **Commonly reported bugs** - Text box disappears behind menu bar - App crashes frequently - Inconsistent performance and responses **Most requested features** - Improved transparency on subscription and pricing - More free features and tools - Better customer support and refund policy ## Newest reviews (11 of 231) ### 2/5 — Falhas e limitações *2026-02-17* O App é limitado e parece não estar apto para as tarefas, mesmo com Prompts bem detalhados ### 2/5 — Spracheingabe fehlerhaft *2025-03-08* Wenn man per Sprache etwas fragt, wird das gesprochene in englische Wörter gewandelt, die zusammenhängend keinen Sinn ergeben. Bei einer KI kann man erwarten, dass die gesprochene Sprache korrekt erkannt wird und wenn mal akustischen Probleme sein sollten, müsste eine KI das Gesprochene in einen korrekten, logischen Satz wandeln. **Developer response:** Hello, nighty68! Thank you for your feedback! Our app currently supports English voice recognition, and we’re always working to improve accuracy. We truly appreciate your suggestion and will take it into consideration for future updates. Your insights help us make the app better! Let us know if you need more help at support@universeapps.limited we're happy to assist! 😊 ### 2/5 — It’s okay *2025-02-20, version 3.2.0* Seems like a decent AI model however it hasn’t been updated since 2023 and therefore has no knowledge of current events or anything that is relevant past 2023…. Not worth $99 ### 3/5 — The app isn’t updated *2025-02-13, version 3.2.0* The app only have date till 2023. It doesn’t know what is going in the world atm. For example, it doesn’t have the info on Trump being the new president. I cannot get in touch with the help Center. Can’t find their details anywhere. Feeling frustrated! ### 1/5 — Not great at all! *2025-01-17, version 3.1.7* It doesn’t put specific info in, or it does… it misspells the words and jumbles phone numbers. Each time you try to fix it, it changes the entire image altogether! Very frustrating indeed!! Waste of money!! ### 1/5 — No liked *2025-01-03* It isn’t very realistic **Developer response:** Hello, Não extrai legendas! Thank you for sharing your feedback, and we are sincerely sorry for the frustration you’ve experienced. Please know that we’re here to assist you and are committed to helping you through this matter. Kindly reach out to us at support@universeapps.limited, and we will address your concerns as soon as possible.😊 ### 1/5 — Poor *2024-12-28, version 3.1.6* No different than using ChatGPT ### 1/5 — Error *2024-12-18, version 3.1.4* It doesn’t work, it’s just going to look like it’s typing, then you wait a long time and will just send an error message. It was working fine before but now it just doesn’t work for me. ### 1/5 — App moves slow *2024-12-12, version 3.1.3* App is slow and often doesn’t generate a response to the question asked. I have other ai apps that are not slow ### 4/5 — Excellent but … *2024-12-08, version 3.1.2* The chat is often hidden behind the icons and unable to access ### 1/5 — Watch for charges *2024-12-05, version 3.1.2* Unapproved charges and strange billing practices ## Most critical reviews (10 lowest-rated) ### 1/5 — Ai *2026-02-03, version 3.2.4* I don’t like this app because it won’t let me ask the questions ### 1/5 — Not working *2025-11-06, version 3.2.4* It’s currently not working when I ask for help the circle just spins, but it doesn’t give an answer. It used to work really well. ### 1/5 — Scam *2025-10-19* I signed for the 3 day free trial and I was charged!!!! Scam!! Total scam! I asked for refund and Apple denied twice. That’s how it’s making money, stealing fake free trials. Give me my money back. **Developer response:** Hi, Gcdandrade! We want to kindly explain that the free trial is available only once per Apple ID. If you were charged, it usually means the free trial was already used on your account, and the subscription was activated. All payments are handled by Apple, so refund requests must be made through them. Please feel free to reach out to us at support@universeapps.limited if you have any questions or need further assistance — we’re always ready to help! ### 1/5 — Useless app *2025-09-04, version 3.2.4* Freeze all the time. Slow and costly for a tool that is worthless. ### 1/5 — Can’t restore purchases *2025-08-13, version 3.2.4* I bought the resume guru and dream interpreter and I guess now I can’t use it. ### 1/5 — One star *2025-06-10, version 3.2.4* All I got was errors ### 1/5 — Scam *2025-06-04, version 3.2.4* Just cancelled my subscription last month i just got charged today. There is no support number to contact or email ### 1/5 — No support for bug issue *2025-04-29* For several weeks I don’t receive assist answers. I have notified about the issue several times. And while my subscription is still running for a couple of months there is no opportunity to request refund or immediate support. **Developer response:** Hello AnAnqp, thank you for your feedback! We're truly sorry to hear about the issue you've been experiencing with receiving assistance. Please contact us at support@universeapps.limited with the details so we can look into this and help resolve everything as quickly as possible. We're here to make it right! 💪 ### 1/5 — Doesn’t respond *2025-03-15, version 3.2.1* Created prompts and it just shows it’s working. Not producing anything. ### 1/5 — Nem usei o aplicativo e não me reembolsaram *2025-02-04* Em dezembro assinei ao teste gratuito do aplicativo, porém não gostei e nem usei. NEM ABRI O APLICATIVO MAIS. Esqueci de fazer o cancelamento do plano semanal e agora que chegou minha fatura vi que estava sendo cobrado. Solicitei o reembolso porém foi negado, EU NEM CHEGUEI A USAR O APLICATIVO E ESTOU SENDO COBRADO EM 250rs. Gostaria que reavaliassem a decisão pois é meu direito rescindir o reembolso de algo que nem usei. ManoEnviado do meu iPhone **Developer response:** Hello, Emanuelft! Thank you for sharing your feedback with us! We’re really sorry to hear about your experience. Our app does offer a free trial, which automatically renews into a paid subscription unless canceled through your Apple ID settings. We make sure to display this information clearly in the app description before download so users can review it before starting the trial. If you have any questions or need assistance with managing your subscription, please feel free to reach out to our support team at support@universeapps.limited. We're here to help and want to ensure you have the best experience possible! 😊 ## Most praised reviews (10 highest-rated) ### 5/5 — Thanks *2026-05-20, version 3.2.4* Ok ### 5/5 — Efficiency ! *2025-07-14, version 3.2.4* I built a brand in 10 min with this app. It would’ve taken me a month to do that otherwise. I love it. Worth a hundred times the cost- minimum ### 5/5 — The future is here *2025-04-09, version 3.2.2* Amazing job well-done ### 5/5 — Weird voice *2025-03-29, version 3.2.1* When it says it out loud, you can’t change how it sounds when it reads it please let you change it. I want to change it because it sounds like the Leeloo app. ### 5/5 — Ghjj *2025-03-27, version 3.2.1* Vjjj ### 5/5 — Just does nothing *2025-01-04, version 3.1.7* Not helpful ### 5/5 — Intelligent app to a core! *2025-01-04, version 3.1.7* This app is no joke like the most AI apps out there. I have questioned this app on topic such as using a firearm and challenged it from selfdefense and moral stand points - this app’s answers were 100% alighted with what was already formed in my head and soul, after endless hours of selfdefense courses and discussions, spiritual practices and meditations. ### 5/5 — Increíble aplicación *2024-12-16, version 3.1.3* Esta aplicación es lo mejor que me ha pasado no existe algo que yo quiera saber que esta aplicación no me pueda contestar! todo lo sabe🙏 gracias por hacer mi vida más fácil! ### 5/5 — Satisfied So Far *2024-12-14, version 3.1.3* Assist is extremely quick, responsive and (most times) comprehensive. ### 5/5 — Love *2024-11-14, version 3.1.0* I love this app. It really helps me. I am dyslexic so this can read to me and then also dumb things down if I need it. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-13.*