# AskNicely — Real Time Customer Feedback > AI-powered customer experience management platform for real-time feedback and business growth. (iPhone/iPad app by AskNicely.) - Source: https://appshunter.io/ios/app/asknicely/id1246475849 (this page in markdown: same URL + `.md`) - Developer: [AskNicely](https://appshunter.io/developer/1246475848) - Category: Business, Productivity - Price: Free - Rating: 2.10/5 from 47 App Store ratings · 19 written reviews indexed - Age rating: 4+ - Requires: iOS 16.0 · 47 MB - Languages: American English - Released: 2017-07-15 - Data updated: 2026-09-04 - Monetization: free - User reviews in markdown: https://appshunter.io/ios/app/asknicely/id1246475849/reviews.md ## What is AskNicely? Manage the customer experience from your iPhone or iPad. Collect and respond to customer feedback instantly with an AI-powered customer experience management platform. Designed to enable action, AskNicely suggested focus areas, improvement opportunities, and helps you set company-wide goals to help your business grow. With AskNicely: Stay on top of individual and team CSAT and NPS performance daily. Act on feedback fast with templates, workflows, and AI-enabled dynamic surveys. Set focus areas for your team to help them determine what to work on first, highlight areas for improvement, and provide coaching tips based on customer feedback. Feedback from AskNicely customers "AskNicely changed our coaching conversations. We now have regular examples of excellent customer service to coach from, and our team leads actually compete to get to the top of the AskNicely leaderboard." — Wayne Pointon, Global General Manager, Service Delivery. “We chose AskNicely versus something more traditional in healthcare. It helps spot trends that may seem like one-off incidents or track positive trends.” — Julie Gessin, Chief Operating Officer, PA-C “The ability to see real-time customer feedback allows our crew to adjust their approach immediately, whether it’s improving communication, upselling a popular product, or addressing service gaps. We’re seeing a much more engaged and proactive team as a result.” — Chris Luong, Business Analyst at Jetstar Requires an AskNicely account Book a call with an AskNicely rep today to learn more. About AskNicely: AskNicely helps you collect and transform CX feedback into frontline action by equipping distributed teams with clear, AI-driven goals, and reinforcing habits that reduce churn fast. Unlike traditional CX programs that stall at insight, AskNicely accelerates change through dynamic surveys, tailored coaching tasks, and in-app behavior tracking, making improvement a habit, not a project. ## Key features - Real-time customer feedback collection - AI-powered customer experience management - CSAT and NPS performance tracking - Actionable feedback with templates and workflows - Team focus areas and coaching tips - Goal setting for business growth ## Recent user reviews (10 of 19) All indexed reviews: https://appshunter.io/ios/app/asknicely/id1246475849/reviews.md ### 1/5 — App is glitching since last upgrade *2024-08-30* Each time I open the app, it flashes! This latest upgrade ruined it! ### 1/5 — Garbage *2023-09-13* This app only makes employees look worse than they are. The way they calculate ratings is a joke. Any 4 star company on this app, would be calculated as a 2 star. ### 1/5 — One of the worst apps. *2023-07-11* This app used at my company has been one of the most disappointing experiences I've come across. It is used to determine whether we receive a raise or promotion, but it desperately needs a two-sided operating system. One side should be dedicated to customers, allowing them to rate their experience with the company. The other side should be for workers, enabling them to receive fair ratings for the services they provide in someone's home. It is not fair that an employee can receive a low rating simply because a customer disagrees with company policies. This issue needs to be addressed promptly, as it undermines the fairness that should be the foundation of this app. ### 1/5 — Aptive *2022-12-18* Absolutely horrible app. Unless you’re looking to work your employees to the bone and demoralize them by telling them it’s their fault when they get and 8 and their score goes down. The whole business model is based off of their proprietary algorithm that doesn’t make any sense when applied to this field. It’s been well over a year and I still get bad reviews for “scheduling/call center” when I have nothing to do with that. Maybe put some effort into your app so your clients can actually get data that is accurate and makes sense. ### 5/5 — Great for my team *2022-07-28* I have great insight into the feedback my teams get and am able to ensure our customers are happy. ### 5/5 — No brainer for service businesses *2022-07-19* The AskNicely platform is built for actually improving CX and is simple to use. What’s not to like? Look at their customer stories which share how other businesses got incredible results. ### 1/5 — Unfair *2022-07-14* The amount your score drops after getting even a passive grade is insane! Let alone when you earn a 9/10 your score only goes up .1 While dropping multiple points for a negative. That’s absurd! Not to mention how much people hate giving 10s to begin with. Most people fall in the 7/8 camp especially if it’s a new service experience. Aptive technician here btw. ### 4/5 — Raise the voice of the customer *2022-05-18, version 2.5.18* This app has allowed us to speak directly to our customer and ensure they’re receiving the service they deserve. It’s been a game changer and all in the convenience and portability of an app in todays crazy busy world! ### 5/5 — Real Time Insights in the palm of your hand! *2022-05-17, version 2.5.18* This is a great platform! Easy to use and has really assisted our team in connecting with their customers! The insights come through in real time, which means our team can view and action insights straightaway! Great product! ### 5/5 — Great Software Even Better Support *2022-05-02* Hey Guys - I usually do not write reviews but the amount of support I receive from the Ask Nicely team has been AMAZING!! France Dreyer and Justin Quatermaine have been incredible. Super fast responses and they get the job done. Love the REAL TIME customer feedback has really improved our company’s Customer Experience. Thanks AN!!! - Joe ## Frequently asked questions about AskNicely ### What is AskNicely's primary function? AskNicely is an AI-powered platform designed to collect and manage customer feedback in real-time. It helps businesses identify areas for improvement and set company-wide goals to foster growth. ### How does AskNicely help with team performance? AskNicely provides daily CSAT and NPS performance tracking for individuals and teams. It also suggests focus areas and offers coaching tips based on customer feedback to enhance team performance. ### Can AskNicely be used on multiple devices? Yes, AskNicely is available for both iPhone and iPad, allowing users to manage customer experience on the go. ### What is the age rating for AskNicely? AskNicely has an age rating of 4+, making it suitable for a wide range of users within a business context. ### How often is AskNicely updated? The latest version of AskNicely is 4.2.30, and it was last updated on March 1, 2026, indicating a commitment to regular updates. ### What is the user sentiment for AskNicely based on ratings? AskNicely has an average rating of 2.1 stars from 47 ratings, suggesting that user satisfaction may be mixed. ### Does AskNicely require an account to use? Yes, using AskNicely requires an existing AskNicely account. Users can book a call with a representative to learn more. ### What makes AskNicely different from traditional CX programs? Unlike traditional programs that focus on insights, AskNicely accelerates change through dynamic surveys, tailored coaching tasks, and in-app behavior tracking, making improvement a habit. ## Version history (last 5 releases) ### 4.2.42 — 2026-09-03 Bug fixes and app improvements. ### 4.3.40 — 2026-07-30 Bug fixes and app improvements. ### 4.3.38 — 2026-07-01 Bug fixes and app improvements. ### 4.2.36 — 2026-05-27 Bug fixes and app improvements. ### 4.2.34 — 2026-04-29 Bug fixes and app improvements. ## Apps similar to AskNicely | App | Rating | Price | Category | | --- | --- | --- | --- | | [Qualtrics XM](https://appshunter.io/ios/app/qualtrics-xm/id1319935291) | 4.7 (1,713) | Free | Business | | [Birdeye](https://appshunter.io/ios/app/birdeye/id1000915473) | 4.3 (505) | Free | Business | | [ActiveCampaign](https://appshunter.io/ios/app/activecampaign/id1239908329) | 4.6 (1,170) | Free | Business | | [Waitwhile](https://appshunter.io/ios/app/waitwhile/id1601375220) | 3.4 (19) | Free | Business | | [CloserCoach - AI Sales Trainer](https://appshunter.io/ios/app/closercoach-ai-sales-trainer/id6742204639) | 4.7 (706) | Free | Business | | [Xactly Incent](https://appshunter.io/ios/app/xactly-incent/id545540454) | 2.9 (127) | Free | Business | ## Related topics [the customer factor](https://appshunter.io/ios/topics/the-customer-factor) · [customer first solutions](https://appshunter.io/ios/topics/customer-first-solutions) · [customer engagement system](https://appshunter.io/ios/topics/customer-engagement-system) · [frictionless futures](https://appshunter.io/ios/topics/frictionless-futures) · [customer first](https://appshunter.io/ios/topics/customer-first) · [retention journey](https://appshunter.io/ios/topics/retention-journey) · [customer spark](https://appshunter.io/ios/topics/customer-spark) · [customer care advantage](https://appshunter.io/ios/topics/customer-care-advantage) --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-04.*