# AskNicely — user reviews > 19 indexed App Store user reviews of AskNicely by AskNicely, rated 2.10/5 from 47 ratings. - Source: https://appshunter.io/ios/app/asknicely/id1246475849/reviews - App overview in markdown: https://appshunter.io/ios/app/asknicely/id1246475849.md - Rating breakdown: 5★ 13 · 4★ 0 · 3★ 0 · 2★ 1 · 1★ 33 ## Newest reviews (1 of 19) ### 1/5 — No support, even sales rude *2019-10-21, version 1.22.0* Quite aggressive and rude staff, no support ## Most critical reviews (10 lowest-rated) ### 1/5 — App is glitching since last upgrade *2024-08-30* Each time I open the app, it flashes! This latest upgrade ruined it! ### 1/5 — Garbage *2023-09-13* This app only makes employees look worse than they are. The way they calculate ratings is a joke. Any 4 star company on this app, would be calculated as a 2 star. ### 1/5 — One of the worst apps. *2023-07-11* This app used at my company has been one of the most disappointing experiences I've come across. It is used to determine whether we receive a raise or promotion, but it desperately needs a two-sided operating system. One side should be dedicated to customers, allowing them to rate their experience with the company. The other side should be for workers, enabling them to receive fair ratings for the services they provide in someone's home. It is not fair that an employee can receive a low rating simply because a customer disagrees with company policies. This issue needs to be addressed promptly, as it undermines the fairness that should be the foundation of this app. ### 1/5 — Aptive *2022-12-18* Absolutely horrible app. Unless you’re looking to work your employees to the bone and demoralize them by telling them it’s their fault when they get and 8 and their score goes down. The whole business model is based off of their proprietary algorithm that doesn’t make any sense when applied to this field. It’s been well over a year and I still get bad reviews for “scheduling/call center” when I have nothing to do with that. Maybe put some effort into your app so your clients can actually get data that is accurate and makes sense. ### 1/5 — Unfair *2022-07-14* The amount your score drops after getting even a passive grade is insane! Let alone when you earn a 9/10 your score only goes up .1 While dropping multiple points for a negative. That’s absurd! Not to mention how much people hate giving 10s to begin with. Most people fall in the 7/8 camp especially if it’s a new service experience. Aptive technician here btw. ### 1/5 — Should be called ask for anxiety *2022-02-20, version 2.3.7* Awful awful app that makes staff feel dreadful, people become vicious keyboard warrior and even people who try to give a positive rating get given a poor score as there seems to be many glitches in this app. I have used sick leave because of the negativity of the feedback from people who don’t listen or comply to aircraft announcements and no back up from the company ### 1/5 — Worse review system ever! Uninstall! *2022-02-04* I constantly get bad marks because customers think they are grading the company overall instead of the technician individually. This is a ridiculously glitchy broken system and I’ve been getting everyone I can to give it a one star review of the app ends up in the trash can . I can’t believe a company like Aptive actually uses this. ### 1/5 — Terrible App *2021-12-07* Honestly, my score tends to drop significantly because the customer think it's a way to review the whole company, when it's not. I've gotten great compliments on my service, yet earned a 0 for something completely unrelated to the services I performed. ### 1/5 — APTIVE Service Tech *2021-11-04* This has to be the worst App for customer feedback ever! I would not recommend this app to anyone. ### 1/5 — Aptive *2021-10-18* Aptive Environmental Pest Control employee here. This app is terrible. The customers don’t understand that this survey is only for the technicians and we end up getting bad reviews because people are disappointed with the company and not us. ## Most praised reviews (8 highest-rated) ### 5/5 — Great for my team *2022-07-28* I have great insight into the feedback my teams get and am able to ensure our customers are happy. ### 5/5 — No brainer for service businesses *2022-07-19* The AskNicely platform is built for actually improving CX and is simple to use. What’s not to like? Look at their customer stories which share how other businesses got incredible results. ### 5/5 — Real Time Insights in the palm of your hand! *2022-05-17, version 2.5.18* This is a great platform! Easy to use and has really assisted our team in connecting with their customers! The insights come through in real time, which means our team can view and action insights straightaway! Great product! ### 5/5 — Great Software Even Better Support *2022-05-02* Hey Guys - I usually do not write reviews but the amount of support I receive from the Ask Nicely team has been AMAZING!! France Dreyer and Justin Quatermaine have been incredible. Super fast responses and they get the job done. Love the REAL TIME customer feedback has really improved our company’s Customer Experience. Thanks AN!!! - Joe ### 5/5 — Solid approach and solid company *2022-03-08* they do it different, and better. the other reviews look like a trolling mission of sorts but AskNicely isn’t the issue. instantaneous feedback to the company frontline is powerful. ### 5/5 — Really useful NPS app *2020-04-07* I use this app to assess my personal career satisfaction in the team. I found it to be a very professional and helpful app, and I will use it in the future for my company's customer satisfaction surveys. ### 5/5 — Great Customer Feedback / NPS platform *2018-06-05* Super easy to setup with Salesforce and Intercom, gives us real-time feedback from our customers and workflows to make sure we never drop the ball on following up with detractors. We've already seen an increase in reviews and the AskNicely TV dashboard helps the entire team stay focused on the most important part of our business - the customer. ### 4/5 — Raise the voice of the customer *2022-05-18, version 2.5.18* This app has allowed us to speak directly to our customer and ensure they’re receiving the service they deserve. It’s been a game changer and all in the convenience and portability of an app in todays crazy busy world! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-04.*