# AskVet: Online Pet Care — user reviews > 44 indexed App Store user reviews of AskVet by Vet24seven, Inc., rated 4.11/5 from 102 ratings. - Source: https://appshunter.io/ios/app/askvet-online-pet-care/id1548384313/reviews - App overview in markdown: https://appshunter.io/ios/app/askvet-online-pet-care/id1548384313.md - Rating breakdown: 5★ 70 · 4★ 7 · 3★ 6 · 2★ 4 · 1★ 15 ## Newest reviews (13 of 44) ### 4/5 — 5 Star Pet Coach/Trainer, App Improving *2022-06-17, version 13.0* I have used the app, connected with a vet over chat, and had zoom sessions with my certified pet lifestyle expert (professional dog trainer). This trainer (Karen Piwinski) has been excellent and has really saved me so much time and given me great ideas for training my new pup. She provides specific and concrete advice on how to overcome each challenge (like training a small puppy to heel when you have a bad back and trouble bending over) and provides insight on dog behavior and how to address it properly (like having a dog who is barking at other dogs while on the leash). After each session, she sends me a detailed plan with links to helpful videos or specific products or items she recommends. I can then work on the plan and subsequent session to troubleshoot issues and work on new things. It is really easy to schedule appointments. In addition, I am training my dog to be a service dog, and I was thrilled when I found out that my trainer can help me with this. For me, the biggest benefit is this incredible coach/trainer feature. App Update The app has improved as they recently released an update. So, it is less buggy. However, it could still benefit from some improvements. For example, my trainer sends me a very helpful detailed plan, but it disappears from the app after you read it or a new plan is added. It would be very helpful if the plans were all saved or could be forwarded to my email so that I could save them. AskVet - Please make it so that the plans can all be accessed/saved or forwarded. I would add a star for that. Vet I chatted with a vet one time so far. I was quickly connected with a vet. So, speed was very good. I was basically told that I should see a vet in person (my dog had two coffee beans in her mouth, and I didn’t know if she had eaten any). I understand why that was the message. However, my experience would have improved if they delivered the same message but also told me what signs I might see if he had swallowed any beans or when to know it is a true urgent emergency that requires immediate action. After consulting with my husband on how many coffee beans he thought he dropped (he believed it was very little), I decided to wait and see if my dog started showing any symptoms. ### 5/5 — Love the unique touch! *2022-04-11, version 11.1.0* I love the one of one coaching that comes with my membership! It makes it so much more personalized than just generic information from others. I love getting to meet with my care coach as many times as I would like. And they check in with me often to make sure things are going well! Added bonus is the Rainy Day Fund that can be used if I have to take one of my furry friends to the emergency vet after chatting with one of the vets available 24/7! I can not say enough good things about them! Love it! ### 5/5 — Help when you need it! *2022-04-10, version 11.1.0* It is such a relief to have access to a veterinarian any time of day or night to answer my questions! ### 5/5 — AskVet *2022-04-09, version 11.1.0* Great app. Very helpful. ### 5/5 — Amazing!!!! *2022-04-08, version 11.1.0* This is such a great resource! Amazing! Amazing! Fabulous resource to have for you and your pets at your finger tips. ### 5/5 — The 1:1 guidance is amazing! *2022-04-08, version 11.1.0* From medical advice to behavioral assistance and training tips, AskVet has it all! The care coaches are super helpful and truly care about me and my fur kids. Highly recommend! ### 5/5 — Great resource! *2022-04-08, version 11.1.0* Amazing app with 24/7 vet chat and super helpful pet care resources! Thank you, AskVet! 🐾 ### 5/5 — Amazing service! *2022-04-07, version 11.1.0* I love this app because it allows me instant access to a veterinarian anytime I have questions about my furbabies. Their vets are always so helpful and prepare me for what to expect when I bring my baby in to see his vet. Definitely recommend!! ### 5/5 — Great option to help your pet *2022-04-07, version 11.1.0* This is a great app to help answer all you questions. The vets are caring and helpful. While you can’t get medications or diagnosis over the app, you get a huge piece of mind. They can tell you weather you need to seek immediate medical help or if it’s something that can wait. In addition they help with all your questions, no matter how simple they may seem. If you feel like you even have a basic question they can help without making you feel silly. I highly recommend this app!!!! ### 5/5 — What a life changer *2022-04-07, version 11.1.0* Thank goodness for AskVet! I have received so much help and relief from this app! ### 5/5 — Talk to a vet anytime! *2022-04-07, version 11.1.0* So handy, and the whole Care Squad is terrific. You can tell they really care about your pet. ### 3/5 — My new coach! *2022-03-26, version 11.0* This is an amazing App. I received 1:1 help from a Care Coach that has created an amazing plan to help me tame my wild dog. He chewed on everything prior to me working with my Care Coach. By following the plan I’ve noticed that not only doesn’t my dog chew on things that shouldn’t be in his mouth, but he is much more well behaved. ### 5/5 — Gave me confidence as a pet owner *2022-03-10, version 11.0* The AskVet team helped me develop a personalized pet plan to care for my older dog and ensure she lives out the rest of her life as happy and healthy as possible! ## Most critical reviews (10 lowest-rated) ### 1/5 — Disappointing TBH *2026-01-10, version 16.0* The app/buttons did not feel responsive compared to most apps today. The tech and UI feels outdated. Lots of features weren’t even working like booking time with a pet coach. After 2 months, I just don’t see the value. ### 1/5 — No customer service, not receiving services as promised *2023-02-28, version 14.0* First of all: each vet I've spoken to has been lovely and so helpful. Unfortunately, I've had issues with getting the other benefits. I've been a subscriber for three months and have only gotten the monthly rainy day pay once. Additionally, I was supposed to receive a care package as a new customer. again, it's been three months and nothing. I've reached out about it but got no response. I'll update if this is resolved! ### 1/5 — Unable to use benefits *2023-02-14, version 14.0* I have been paying the subscription fee for half a year funds have not been added to the “rainy day fund” as promised. I initially noticed this a couple months in and emailed them about it. They deposited the “catch up” funds a couple days later. I thought that was resolved until I opened the app a couple days ago and noticed it hasn’t been updated since. ### 1/5 — Started out “great” then went very downhill *2023-01-12, version 14.0* When I first subscribed to AskVet, I loved the idea of it. I talked to real animal doctors about my cats and they gave me advice. Until one day my cat had an emergency, major bleeding from his ear, and I had to take him in. The veterinary office said they are glad I brought him in when I did as it could have gotten way worse. I reached out to AskVet about using the Rainy Day fund that I had accumulated over nearly a year of subscription and loyalty. They took a few days to respond and told me it wasn’t an emergency and it didn’t qualify. I asked them to call the vet’s office and they wouldn’t. They then continued to ignore follow up emails. Awful. ### 1/5 — Ridiculous! *2022-03-14, version 11.0* This is so stupid it wouldn't even let me in the app, it kept telling me my passwords were wrong. I hate this app now. ### 1/5 — I am so disappointed with the support team *2022-02-16, version 9.0* I tried to join back in January of this year, I contacted a member to ask why I was unable to use my membership. They told me that they were working on it and that I could redo my 3 months in February. I contacted them again today and asked for help. Right when I got a notification my account was randomly deleted. I recommend trying another app. ### 1/5 — Need Help *2022-01-04, version 9.0* Why are you guys not giving me the option to remove my credit card. It turns out my dog was not sick so I’m trying to cancel my subscription but you guys won’t give me the option . I literally only had the app for a few hours I did not use any information from it. Please help or get back to me ### 1/5 — Do not use *2021-11-19* They are continuing to charge my bank card ### 1/5 — Not worth it *2021-04-23, version 2.1* They take your information and don’t tell you anything good I found the same answers on google and they just tell you to go to the vet ! ### 2/5 — Just go to your vet *2022-05-09, version 12.0* They basically tell you to go to your vet and don’t tell you anything you can’t google. It’s a little ridiculous that anyone would pay for this. I used it twice and both times they told me to make an appointment with a vet….what’s the point of this app then? ## Most praised reviews (10 highest-rated) ### 5/5 — !! Read all the bad reviews First!! *2022-05-25, version 12.0* They won't let you Unsubcribe that easily prepare to give up money. ### 5/5 — Quick, helpful service *2022-04-16, version 11.1.0* Can’t recommend this service enough, I was able to get in contact with a vet in less than 5 minutes. Dr. Headrick was able to provide sound advice and direction while I was at home so that I could take the right steps. Worth the trial and definitely worth a subscription for any pet owner ### 5/5 — The vets are the best!! *2022-04-14, version 11.1.0* The vets on this app are the sweetest people ever!! Love this app so much!! ### 5/5 — Swollen cat? Don’t panic. *2022-04-14, version 11.1.0* Was worried about my cat looking like a balloon. Talking to the vets on the app, they were super awesome, and it turned out to just be a non-problem that was solved with his next trip to the litter box. A little silly, but it was awesome to avoid a vet trip. ### 5/5 — Peace of mind *2022-04-14, version 11.1.0* I have used the live chat several times to get advice on my pets. It is nice to put my mind at ease talking to a vet about minor things and getting advice that I don’t want to schedule a full vet appointment for. And one time I brought up something that I thought was minor—turns out it wasn’t! They advised me to take him in and it was a much bigger problem than I thought. Thankful to have a vet on call all the time. ### 5/5 — Great! *2022-04-13, version 11.1.0* This app has been exactly what I wanted for my little Franklin. It’s so nice to have access to peace of mind right at my fingertips 24/7. I love AskVet! ### 5/5 — Highly recommend! *2022-04-13, version 11.1.0* What a great app and program!! 24/7 access to chat with veterinarians, care coaches for personalized recommendations, with lots of other perks! Love it! ### 5/5 — Valuable service! *2022-04-12, version 11.1.0* In this post-pandemic world, having a safe, virtual option that is available to me whenever my pet needs it and not just during business hours is such a relief! I am so happy that veterinary medicine has joined the telehealth service industry and am so grateful to know that they are here for my pets and I in real time. The rainy day fund gives me peace of mind that I’m not alone should I need the support! ### 5/5 — Wonderful Resource *2022-04-12, version 11.1.0* What a convenient and personalized app to access to help guide my pet’s care! ### 5/5 — Wonderful Experience! *2022-04-11, version 11.1.0* I’ve had a great experience with AskVet! It gives me the piece of mind to know I am doing right by my furry friends, and I have the support I need 24/7! I highly recommend this service! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-04.*