# Aspen LiDA — user reviews > 76 indexed App Store user reviews of Aspen LiDA by ByWater Solutions, rated 1.40/5 from 230 ratings. - Source: https://appshunter.io/ios/app/aspen-lida/id1581124727/reviews - App overview in markdown: https://appshunter.io/ios/app/aspen-lida/id1581124727.md - Rating breakdown: 5★ 13 · 4★ 4 · 3★ 3 · 2★ 13 · 1★ 197 ## What do users think of Aspen LiDA? Overall sentiment: negative **Pros** - 👍 App works fine for ordering books - 👍 Can see other books in series (Libby feature comparison) - 👍 App is convenient for library card access - 👍 App allows placing and renewing holds **Cons** - 🐛 App frequently crashes - 🐛 App logs users out repeatedly - 🐛 App is slow to load - 🐛 App freezes - 🐛 App does not save login info - 🐛 App won't open or load - 🐛 Difficult to navigate and search - 🐛 Cannot renew books with holds - 🐛 Late fees due to app bugs - 🐛 App doesn't recognize library card/PIN - 🐛 Server connection errors - 🐛 App doesn't load discover categories - 🐛 Cannot add multiple cards - 🐛 App automatically checks out magazines - 🐛 Prompts for volume title when placing holds - 🐛 Cannot place holds - 🐛 App crashes immediately on opening - 🐛 App doesn't retain account data - 🐛 Cannot search for library - 🐛 App doesn't load past logo/select library screen - 🐛 App is not user-friendly - 🐛 App is clunky - 🐛 App is unusable - 🐛 App is frustrating **Commonly reported bugs** - App kicks users out - App doesn't renew books with holds - App doesn't renew all books even when Renew All is pressed - App won't open, shows spinning wheel - App freezes - App constantly doesn't load things - App boots users out and won't allow reopening - App requires re-login every time - App loads perpetually - App won't open, just sits on initial page spinning - App won't open on modern phone - App stops working, sits on first screen with spinner - App logs out in the middle of use - App doesn't respond when opened - App crashes - App won't open at all - App doesn't recognize number or password - App has no way of resetting or crashes - App has a Server Connection Error - App doesn't load - App is super slow to load anything - App is hard to search by genre - App won't let users search for their library to log in - App continually logs out - App won't let users type account number or anything - App freezes when trying to type library card number - App doesn't recognize user/new card - App says 'select library' and nothing happens when searching - App won't load after update - App requires signing in every day and is not functional - App has glitches - App automatically checks out magazines - App logs users out and won't let them enter location before login - App crashes and logs users out - App cannot search for library - App search bar shrinks when typing, results not visible - App is logged out every 3rd time it's opened - App won't open, stuck at 'SELECT YOUR LIBRARY' - App doesn't show library name when typed - App barely works and constantly crashes - App is slow - App crashes often - App doesn't load pages - App almost never lets users place a hold - App crashes immediately on opening - App doesn't retain account data - App prompts for volume title when placing holds - App spins and never completes holds - App crashes all the time - App crashes after an update - App cannot find library using location or search - App doesn't load discover categories - App indicates a problem after crashing, requires re-entry of library card and PIN - App doesn't save login info in iPhone password feature - App doesn't function properly, ebook checkouts don't appear - App spins and spins and never loads - App is impossible to search - App shows 'bad request' when trying to place a hold **Most requested features** - Show position in hold queue - Allow saving login information - Implement facial/fingerprint recognition for login - Improve search functionality for genres/topics - Allow managing multiple library cards - Fix automatic magazine checkouts - Improve discover categories loading ## Newest reviews (18 of 76) ### 2/5 — Did not renew books *2026-04-16* At first, the app was fine. It logged me out of my account a couple of times, which was frustrating, but it wasn’t a deal breaker for me. But recently, I noticed I had some books that were a day overdue. My library doesn’t charge late fees until two days have passed, so I pressed the Renew All button to renew all my books. But then a couple of days later, I got an email from my library saying three of five books were overdue and I now had a late fee. For some reason, the app didn’t renew all the books I had even though I hit the Renew All button. I know for a fact that these books were not on hold because when I decided to hit the Renew All button again to see what happened, it renewed the other three books that were overdue. This bug should be fixed ASAP. I should not be charged late fees because the app was not working. ### 1/5 — Sooo glitchy! *2026-02-20* This app is the glitchiest app I’ve ever used. It constantly doesn’t load things or boots me out of the app and won’t allow me to reopen it. When it finally works again, I have to log in with my library number and pin every time. So frustrating. ### 1/5 — App won’t open *2026-02-14, version 25.12.001* The app just loads perpetually, can’t even open it. How disappointing after using Libby for years. ### 1/5 — Won’t even open *2026-02-12* I have installed and uninstalled this app 4 times, I have a fairly new phone and I’m on the current iOS and it simply won’t open. Just sits there on the initial page spinning - I don’t even get a login screen. Terrible app experience so far. ### 1/5 — Can’t even open the app now *2026-02-07, version 25.12.001* My library is getting rid of their actually functional app and switching us to this garbage that won’t even open on a modern phone ### 1/5 — Horrible *2026-01-30, version 25.12.001* I only use this app because my library uses it. It would almost be more useful to just go to the library. This app constantly doesn’t work. Freezes, logs you out suddenly, or just won’t open. ### 1/5 — Doesn’t work *2026-01-29, version 25.12.001* Stopped working, just sits on the first screen with the spinner going endlessly. I restarted my phone and uninstalled then reinstalled the app, still nothing. ### 1/5 — Logs Out Repeatedly *2026-01-09, version 25.09.00* This app is slow and clunky. Takes forever to load and logs me out in the middle of using it. Hope there can be some fixes made or my library changes to a different app. 🙁 ### 1/5 — Doesn’t work *2026-01-07, version 25.09.00* I have the latest iOS on iPhone. I have downloaded and deleted this app three times. Whenever I open the app, it doesn’t respond. I give up. Developers, please do better. ### 1/5 — Can’t Use the App *2025-11-19, version 25.09.00* The app will not even open. It just spins. ### 2/5 — What the heck happened?! *2025-11-02* This was such a great app, but now it wont open at all, doesn’t recognize number or password, has no way of resetting or just crashes. Please fix the issues so we can go back to enjoying it. I know they’re “just library books”, but we use them a lot and enjoy the variety our libraries have. ### 1/5 — Doesn’t load *2025-09-15, version 25.08.01* This takes forever to load when I open the app! Frustrating ### 1/5 — Won’t Work *2025-09-07, version 25.08.01* App constantly has a Server Connection Error so I have yet to be able to log in and actually use it. ### 1/5 — Never Opens *2025-08-24, version 25.06.00* App doesn’t work, just shows loading circles. Never opens. ### 1/5 — Awful *2025-08-12, version 25.06.00* Super slow to load anything. Hard to search by genre. Overall not user friendly. Needs soooooo much work. ### 1/5 — Can’t even open it *2025-07-08* Won’t let me even search for my library to log in. The app is useless. I’ve deleted it and redownloaded it multiple times and nothing changes. Judging by the reviews it’s been an issue for at least a couple of years. Why won’t the developer fix it? ### 1/5 — Not user friendly *2025-06-24, version 25.04.00* Continually logs out. Very frustrating. ### 1/5 — Logged out again *2025-06-10, version 25.04.00* I am so frustrated that the app logged me out again. Wouldn’t let me login, won’t let me type my acct number or anything, for that matter. I’ve deleted the app and redownloaded and still nothing. Please solve these issues for readers. ## Most critical reviews (10 lowest-rated) ### 1/5 — Only if it would open *2026-08-26* I was excited to have my library card on my phone as well as to manage books from my local library. Much to my dislike, the app won’t open no matter how many times I’ve deleted it to try again five times. ### 1/5 — Worked great until I got an iPhone 17. *2026-08-24* I’ve been using this app for years to get e books from the library near me and all of a sudden now that I’ve gotten an iPhone 17 it doesn’t even open. The app opens and shuts out to the Home Screen of my phone. But still works perfectly fine on my iPhone 15. Can y’all like fix this please..? ### 1/5 — Unreliable *2026-07-12* I love the idea of this app. Being able to easily access my library account, put books on hold, and search for new reads would be wonderful. Unfortunately, I am about to abandon this app because it isn’t reliable. Most recently, I have been unable to use it for the past two weeks. It just hangs at the loading screen or gets to the choose library screen and does nothing after I enter my library. I’ve spent more time messing with the app trying to get it working than I would have just logging on to my library’s website. It’s a shame, because when the app works it’s a powerful tool for library users that would make borrowing easier for patrons. I wish it was better maintained. ### 1/5 — Rarely opens and everytime it does I have to constantly re-select my library *2026-07-11* Anytime I try to open this app I get a perpetual spinning wheel. Occasionally (as in 1/10 tries) after a few minutes I’ll get to a page that says choose your library. Why?? I have already chosen my library multiple times already! The app should remember my choice. To make matters worse, this lastest time, my geolocation was set to somewhere in CA so I was getting a list of CA libraries. I’m in TX. The reset golocation button did nothing to help matters. This app is actually the worst. And to make matters worse, my library doesn’t offer physical cards so this app is the only way to access my card to check out books. Total rubbish! ### 1/5 — Crashes on opening, after restart and after reinstall *2026-06-25* I can't find any way to report this to the developer. I'm on an iPhone 14 Pro Max running iOS 26.5 and today (6/25) the app is crashing every time I open it. I've restored my phone, I've deleted and reinstalled the app. ### 1/5 — It’s mid *2026-06-25* App used to work but now wen I try to open it I have to log in and wen I do that it jst crashes but before the quality was ok wish it had the thing like in the libby app where u can c the other books in the series and which one it is u also cant renew books that have holds even tho it says multiple other copies of the book r available ### 1/5 — Doesn’t even open. *2026-04-10* For the last few months, this app won’t even load for me. When I open it on my iPhone 16 Pro, it just sits on a spinning wheel forever. I’ve tried deleting and reinstalling it with no success. This app is currently completely unusable and should be removed from the app store if not fixed. ### 1/5 — Not easy to use *2026-03-28, version 25.12.001* Very frustrating to navigate. ### 1/5 — Bad app *2026-03-21, version 25.12.001* Always freezes. Can never open and does not save any of my info and always have to renter it. Needs Major improvements. ### 1/5 — Slow *2026-03-18, version 25.12.001* Very slow ## Most praised reviews (10 highest-rated) ### 5/5 — Love this app! *2025-10-18* There have been major improvements since this app first launched. It’s so nice to have my library’s collection at my fingertips and my library card handy for convenient check out at my library! ### 5/5 — App does not load categories *2024-09-10* App does not load categories ### 5/5 — The only *2023-09-03* I’m so ### 5/5 — Got a new phone with *2023-06-15* But we will have it in your ### 5/5 — Very much with my new *2023-06-15* How are we meeting at ### 4/5 — Works great! *2024-01-23* I really appreciate how easy the app is to navigate. I can create lists and see where books are at my local library. I can place books on hold and renew them immediately, which I LOVE. There is something I would like to see that would turn my 4 stars into a 5 star. When I place a book on hold, I would really like to know where my place in line is. For example, am I next to receive the book or are there 12 people in front of me? Just some thoughts! ### 4/5 — Five of us will get the *2023-06-22* Can I get your call on my ### 3/5 — It’s mid *2026-05-31* The app works fine u can order books fine and it might kick u out but if u hav apple and jst hav the password saved it works fine wish it had the thing like in the libby app where u can c the other books in the series and which one it is but it gets the job done u also cant renew books that have holds even tho it says multiple other copies of the book r available ### 3/5 — What happened?? *2025-02-06* I genuinely thought I’d be able to track my son’s books but the app started logging me out recently and now it won’t even let me enter the location prior to login. But honestly the location shouldn’t be needed if the library books are connected to the library card. ### 3/5 — Load time *2024-08-14* The app does what it needs to do however the load time when opening the app is very slow. Based on the loading time for opening the app, 3 stars. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-07.*