# ASSA ABLOY Customer Support

> Real-time video support and screen sharing for technical assistance. (iPhone/iPad app by SARGENT MANUFACTURING COMPANY.)

- Source: https://appshunter.io/ios/app/assa-abloy-customer-support/id990600264 (this page in markdown: same URL + `.md`)
- Developer: [SARGENT MANUFACTURING COMPANY](https://appshunter.io/developer/886663816)
- Category: Business, Productivity
- Price: Free
- Rating: 4.20/5 from 20 App Store ratings · 3 written reviews indexed
- Age rating: 4+
- Requires: iOS 11.0 · 40 MB
- Languages: American English
- Released: 2015-08-13
- Data updated: 2026-06-04
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/assa-abloy-customer-support/id990600264/reviews.md

## What is ASSA ABLOY Customer Support?

This app provides access for the listed ASSA ABLOY Technical Support and Customer Service departments with the ability to share and annotate over real time video stream with our Technical Support Representatives.

## Key features

- Real-time video streaming
- Screen sharing
- Video annotation
- Direct access to support departments
- Customer service assistance

## Recent user reviews (3 of 3)

All indexed reviews: https://appshunter.io/ios/app/assa-abloy-customer-support/id990600264/reviews.md

### 1/5 — What a pile of junk

*2020-12-17*

It says enter a valid email address I gave it one but it thinks because it has a lot of characters that it’s not valid calling their customer service well was kind of like calling DMV explained to the person what the app wasn’t working 
and they kept asking or is it this app or is it that app no it’s this app it’s on your website and it doesn’t want to accept my email address can you assist oh you’ll have to contact emtek.com felt like saying well G didn’t I just do that thanks Emtek I’m trying to make my life easier and yours since I work with your product in the field
🤦‍♂️

**Developer response:** Hi, we apologize for any issue you might be having! You most likely have an empty space somewhere in the email. Could you send details of what you are experiencing to mariusz.gola@assaabloy.com or use the feedback feature inside the app to report such issues so we can get it fixed. Thank you.

### 5/5 — Must have app for any access control installer!!

*2020-11-19*

I'm so happy that our Assa Abloy rep told me about this app. So far,so good. Very rarely do I have to call tech support about something, but this will make life a lot easier. This can be priceless!

### 5/5 — Chats logging out

*2020-07-17*

Great app, I use it daily. However, I'd like to see the developers address the following: When using the 'chat' feature (on iPhone) the chat ends if I open another app. If I toggle over to an email and back, the chat has been ended by me. I'd like the chats to remain active even if I hop over to another app momentarily to retrieve information.

## Frequently asked questions about ASSA ABLOY Customer Support

### What is ASSA ABLOY Customer Support used for?

ASSA ABLOY Customer Support allows users to connect with technical support via real-time video streaming and screen sharing. This facilitates efficient troubleshooting and assistance with product issues.

### Is ASSA ABLOY Customer Support free to use?

Yes, ASSA ABLOY Customer Support is available for free. There are no associated costs to download or use the application.

### What devices are compatible with ASSA ABLOY Customer Support?

ASSA ABLOY Customer Support is compatible with iPhone, iPad, and iPod devices. It is designed for iOS users.

### How often is ASSA ABLOY Customer Support updated?

The latest version of ASSA ABLOY Customer Support is 6.0.98, and it was last updated on September 26, 2022. Update frequency can vary based on developer releases.

### What is the age rating for ASSA ABLOY Customer Support?

ASSA ABLOY Customer Support has an age rating of 4+. This indicates it is suitable for users aged four and above.

### Can I share my screen with support representatives using ASSA ABLOY Customer Support?

Yes, a key feature of ASSA ABLOY Customer Support is the ability to share your screen in real time with technical support representatives. This aids in diagnosing and resolving issues.

### Does ASSA ABLOY Customer Support have ads?

No, ASSA ABLOY Customer Support does not contain advertisements. The app is ad-free, providing an uninterrupted user experience.

### How can I contact ASSA ABLOY Customer Support?

You can contact ASSA ABLOY Customer Support by downloading and using the app, which provides direct access to their Technical Support and Customer Service departments for real-time assistance.

## Version history (last 5 releases)

### 6.0.98 — 2022-09-26

General fixes, various improvements and library updates. 
-Faster load times.
-Fixed bug with sending emails.
-5g support for sharing videos.
-Fixed bug with saving profile.

### 6.0.93 — 2022-09-19

General fixes, various improvements and library updates. 
-Faster load times.
-Fixed bug with sending emails.
-5g support for sharing videos.



The app is updated as often as possible to make it more reliable and faster for you. 

Have a question or feature request please use the feedback function inside the app.

### 5.0.62 — 2021-10-29

General fixes, various improvements and library updates. 

The app is updated as often as possible to make it more reliable and faster for you. 

Have a question or feature request please use the feedback function inside the app.

### 5.0.4 — 2021-03-29

-Framework and SUpdates
-SDK updates

Performance enhancements and bug fixes.

The app is updated as often as possible to make it more reliable and faster for you.


Have a question or feature request please use the feedback function inside the app.

### 4.3.70 — 2020-11-30

-Tool feature.
-Update splash screen tagline.

Performance enhancements and bug fixes.
The app is updated as often as possible to make it more reliable and faster for you.

Have a question or feature request please use the feedback function inside the app.

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## More apps by SARGENT MANUFACTURING COMPANY

- [ASSA ABLOY AUDIO RESOURCE](https://appshunter.io/ios/app/assa-abloy-audio-resource/id886663813)
- [Yale Look](https://appshunter.io/ios/app/yale-look/id1145024743)
- [Yale Secure](https://appshunter.io/ios/app/yale-secure/id1261911820)
- [ASSA ABLOY ACCENTRA™](https://appshunter.io/ios/app/assa-abloy-accentra/id1523678122)
- [ASSA ABLOY Events](https://appshunter.io/ios/app/assa-abloy-events/id1620193314)

All apps by SARGENT MANUFACTURING COMPANY: https://appshunter.io/developer/886663816

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-04.*