# Asset Essentials — user reviews

> 78 indexed App Store user reviews of Asset Essentials by Brightly Software, Inc., rated 2.80/5 from 234 ratings.

- Source: https://appshunter.io/ios/app/asset-essentials/id1256263292/reviews
- App overview in markdown: https://appshunter.io/ios/app/asset-essentials/id1256263292.md
- Rating breakdown: 5★ 88 · 4★ 13 · 3★ 7 · 2★ 19 · 1★ 107

## What do users think of Asset Essentials?

Overall sentiment: negative

**Pros**

- 👍 Easy to navigate and use
- 📋 Effective work order management
- 📸 Photo and file attachment capabilities
- ⏱️ Labor cost tracking with timer feature
- 🔄 Continuous updates and new features
- 💼 Valuable asset management tool
- ⚡ Improved performance after updates

**Cons**

- 🐛 Frequent app crashes and freezing
- 🔐 Constant forced logout and re-login requirements
- ⏳ Slow loading and buffering issues
- 📱 Poor mobile app design and interface
- 🔌 Unreliable connectivity and offline behavior
- 🎯 Non-intuitive and convoluted user experience
- 📸 Photo upload failures and limitations
- 🔍 Ineffective search functionality
- ⚠️ Data loss on crashes
- 🚫 App won't launch or opens then closes
- 🔐 Privacy policy violations with photo permissions

**Commonly reported bugs**

- Keyboard won't appear for Custom Fields entry
- Login save dialog disappears too quickly
- Photo upload fails under iOS Limited Photos permission
- App crashes when issuing parts
- Work order status dropdown shows blank with no options
- Location access not functioning properly
- App crashes when opening work orders with data loss
- Slow work order loading (up to 2 minutes)
- Cannot attach files and photos to work orders
- Parts search returns no results despite correct keywords
- App randomly saves incorrect work order titles
- Session expires while actively using the app
- Black screen after splash screen on launch
- App requires reinstall after updates
- Picture upload shows only previously uploaded images
- Scroll position resets to top after selecting work order
- App crashes on startup before login screen
- Bad gateway error messages
- Photos clipped when taken within app

**Most requested features**

- Persistent login option for personal devices
- Auto-fill for commonly used fields
- Prioritize frequently used options at top of dropdown lists
- Push notifications for new work order assignments
- Improved filtering system for work orders
- Visible comment and association sections in mobile app
- Better search with keyword exclusion options
- Maintain scroll position when returning to work order list
- Simplified interface for non-technical users
- Custom Fields keyboard support
- Work order status dropdown functionality

## Newest reviews (15 of 78)

### 1/5 — Maintenance

*2025-04-16, version 3.1.7*

Only about a 1/3 of this program works.

### 1/5 — Fails to launch

*2025-03-31, version 3.1.6*

Last update does not let me launch the app

### 3/5 — Request problems

*2025-03-19, version 3.1.1*

App randomly saves incorrect titles on work order requests and we have issues getting them put through properly due to this.

### 1/5 — Buggy and offers no real function

*2025-02-19, version 3.0.2*

Been a long while using this app. We’ve gone rounds and rounds with the folks at brightly about getting bugs fixed and updating the app to function the way it was presented to us. It is faster, however no real function or purpose for this app in our field. Assets management is not a bad thing but this app and program is.

### 1/5 — App crashes

*2025-02-18, version 3.0.2*

App crashes when issuing parts since the last update, my company requires us to issue parts for inventory control this needs an update to fix this issue asap.

### 1/5 — complete garbage

*2025-02-13, version 3.0.2*

completely unusable, unintuitive, frustrating, and unreliable. I can't believe my work paid for this pile of nonsense. both the app and the work order system as a whole are just awful, insane how much they charge for a service that is flawed in so many ways.

### 1/5 — Poor quality

*2025-02-12, version 3.0.1*

There is so much lacking with this app that I don’t even know where to start. It’s buggy and unbelievably slow. After struggling 5-10 minutes to just create a work order, completing it is a whole other mountain to climb. And this is all just assuming the app doesn’t crash and boot you to Home Screen before you get the chance to save anything. Adding parts to a work order is next to impossible, as half of the time no matter how you word something in the search bar it won’t show it. As of this most recent update, I’ve actually LOST the ability to attach files and photos to work orders, a function that is ESSENTIAL to my job. I’m not tech savvy nor are most in this field. FIGURE IT OUT.

### 2/5 — Needs some work

*2025-01-17, version 2.43.1*

We use this app at my company and it has some flaws, the first one is only on a computer, can you see certain sections of the work order that are not visible online the app. Like the comment section for communication between the requester and the tech. Nor can you see the association section so the tech can know what work orders go with the current one they’re working on. The filter option constantly pulls up old work orders from the past. Even with dates added and the ascending and descending options used. There needs to be a better way to filter out old work orders. I’ve manually, done it on the computer, also I’m an admin with tech background, it may benefit for a simpler clearcut way for people who are tech illiterate.

### 1/5 — Temperamental App.

*2024-12-16, version 2.43.1*

When this app decides it wants to work, it’s great! But most of the time it randomly logs me out (well within the “keep me logged in for 60 days” window), crashes and sometimes only loads some work orders. The process of trying to log back in can feel like it will be as quick as 3-5 business days. I honestly hope my company changes to something else soon.

### 1/5 — Do not get

*2024-11-01*

Not only is it slow but I have to constantly keep logging in. While the app is open at random it will tell me that my session has expired and have to log in. Why? I am already logged in and working. Worst part is that the app has to log me out before I can log back in. I’m already logged in!

### 1/5 — Junk

*2024-07-01, version 2.36.2*

If you want an app that most of the times is pretty much unresponsive and takes forever to load this would be for you. Noting like deleting and reinstalling an app like this. If saving time and being productive is what your looking for, look else where. This cam all be yours if the price is right.

### 2/5 — Using it in my school

*2024-06-18, version 2.36.2*

Most problematic app. Wish my district switched to something better.

### 1/5 — Garbage

*2024-03-15, version 2.34.1*

Slow, sometimes unresponsive. Usually have to sign in twice because it had a problem the first time. Very unproductive.

### 1/5 — Reinventing the wheel

*2023-09-14, version 2.27.1*

Schooldude worked fine, asset essentials is just another poorly-wrought “tech bro” approach to school maintenance, which is still loaded with guys who don’t know how to use integration like this and don’t want to learn.  KISS!!

### 1/5 — No good

*2023-09-05, version 2.27.1*

No good. Always having to load and not at all user friendly

## Most critical reviews (10 lowest-rated)

### 1/5 — It’s my device I want to stay logged in.

*2026-04-25*

When I try to enter something into “Custom Fields” the keyboard won’t come up. A screen briefly pops up that gives me the option to save my login information, but it goes away in a fraction of a second. That is too short to let me actually hit the save button. Why don’t you people care about improving your app? The iOS app should give you the option to stay logged in if it’s your personal device so you don’t have to constantly re-login all the time, but then again you don’t read these reviews or apparently want to improve your product or rating.

**Developer response:** Thank you for taking the time to write this review. Security is a high priority for us. To help reduce the chances of malicious activity we do require users to log in at regular intervals. We’re sorry to hear of your frustrations and would like to find a solution. Would you please reach out to support@brightlysoftware.com or 877-655-3833, so we can help?

### 1/5 — App violates Apple privacy policy

*2026-02-19, version 3.1.97*

Photo upload fails under iOS Limited Photos permission. App only functions when “All Photos” access is granted, which contradicts Apple’s privacy model. Vendor has been notified for months.

### 1/5 — It’s my device I want to stay logged in.

*2026-01-22*

A screen briefly pops up that gives me the option to save my login information, but it goes away in a fraction of a second. That is too short to let me actually hit the save button. Why don’t you people care about improving your app? The iOS app should give you the option to stay logged in if it’s your personal device so you don’t have to constantly re-login all the time, but then again you don’t read these reviews or apparently want to improve your product or rating.

**Developer response:** Thank you for taking the time to write this review. Security is a high priority for us. To help reduce the chances of malicious activity we do require users to log in at regular intervals. We’re sorry to hear of your frustrations and would like to find a solution. Would you please reach out to support@brightlysoftware.com or 877-655-3833, so we can help?

### 1/5 — App not working correctly

*2026-01-12*

Having issues with being able to access locations and when doing a work order setting up the WO status is blank and don’t have any drop downs. This is all on the mobile app.

### 1/5 — It’s my device I want to stay logged in.

*2025-10-02*

The iOS app should give you the option to stay logged in if it’s your personal device so you don’t have to constantly re-login all the time, but then again you don’t read these reviews or apparently want to improve your product or rating.

**Developer response:** Thank you for taking the time to write this review. Security is a high priority for us. To help reduce the chances of malicious activity we do require users to log in at regular intervals. We’re sorry to hear of your frustrations and would like to find a solution. Would you please reach out to support@brightlysoftware.com or 877-655-3833, so we can help?

### 1/5 — Dude solutions with better.

*2025-09-25, version 3.1.27*

We switched over to this about three or four years ago and it’s way too convoluted. The term user friendly is nowhere to be found in this program! If I could give it no stars I would! i’ve tried every suggestion to restart this app and it just flashes on the screen and then closes for no apparent reason. I shouldn’t have to spend valuable work time trying to get to my work orders, It should be there on command with simplicity.

### 1/5 — Listen to people’s feedback.

*2025-08-02*

People using the app on their personal device want to stay logged in for an extended period of time and not have to log back in every time they open the app, give people the option to stay permanently logged in if it’s a device only they use.

**Developer response:** Thank you for taking the time to write this review. Security is a high priority for us. To help reduce the chances of malicious activity we do require users to log in at regular intervals. We’re sorry to hear of your frustrations and would like to find a solution. Would you please reach out to support@brightlysoftware.com or 877-655-3833, so we can help?

### 1/5 — App on iPad keeps crashing

*2025-08-01, version 3.1.11*

When I have a work order open and entering data it will shut down and will loose all data entered also it takes up to 2 minutes to load a work order already assigned to me

### 1/5 — Invalid server

*2025-07-18, version 3.1.11*

It does not let me login. No matter whether I use wifi or data

### 1/5 — App not opening

*2025-06-03, version 3.1.9*

The app on iOS doesn’t open. You click on the app, it shows the first screen and then goes away and brings you back to your Home Screen.

## Most praised reviews (10 highest-rated)

### 5/5 — Easy to use

*2025-09-03, version 3.1.14*

This app is so easy to use.

### 5/5 — Great app to get work completed

*2024-08-22, version 2.39.1*

I love that this app is so easy to navigate and input any and all information need to do my job as well as being able to add detailed note and photos easily uploaded.

### 5/5 — Awesome CMMS solution

*2024-03-11, version 2.34.1*

Incredibly valuable tool to our organization.  Brightly has amazing customer service, and support.

$500,000,000.00 company.

5 sites, 1,000 + assets, somewhere around 100 active users.

QTY = 1 person managing the program.

### 5/5 — New updates bring new features.

*2023-05-02, version 2.22.1*

Brightly has continuously updated and added new functionality to the mobile platform over the past 4 years. This is greatly appreciated from a clients view, and one of the reasons we originally went with Asset Essentials over the competition. Keep listening to client feedback for improvement opportunities. Thanks Jordan

### 5/5 — Asset Essentials has been a great help

*2022-11-16, version 2.8.1*

We started using Asset Essentials to assign work orders and track work that was being completed and as of what date.
We have been using the program for well over a year and everyone is happy with the results. We plan on continuing to use this well into the future.

### 5/5 — Mobile App

*2022-08-09, version 2.5.1*

My team uses the mobile app and it has drastically improved our effectiveness to complete daily work. We save a lot of time. The new timer feature to help track labor costs is a great addition.

### 5/5 — Much better than the old app

*2020-01-08, version 1.41.66*

Information at the work order level is much easier to find since the last major update

### 5/5 — Easy to use

*2019-09-23, version 1.35.22*

Great app. Easy for anyone to use.

### 4/5 — Maintenance at ccisd

*2026-07-14, version 3.2.7*

Just started using this and unless you can carry around a computer in your vehicle you can’t do anything. Can not complete work orders or stop timers. Can not fill out anything on the workorder such as action taken or enter parts used. Feel like it was a large waste of money.

### 4/5 — Can’t upload pictures any more

*2025-02-20, version 3.0.2*

Overall gets the job done. You can create, fill out and organize work orders. I wish you could auto fill some of the commonly used fields. Having the most commonly used options available at the top of drop down lists would be nice.  For some reason, I can’t upload pictures any more. Used to be pretty easy. Now it just shows a group of pictures that I uploaded before as selected. When I select the new ones to add to the work order and select done, nothing happens.

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-09.*