# Assist Card

> Global travel assistance organization offering 24/7 multilingual support and emergency services. (iPhone/iPad app by ASSIST CARD.)

- Source: https://appshunter.io/ios/app/assist-card/id571846774 (this page in markdown: same URL + `.md`)
- Developer: [ASSIST CARD](https://appshunter.io/developer/932923589)
- Category: Travel
- Price: Free
- Rating: 4.40/5 from 1,058 App Store ratings · 78 written reviews indexed
- Age rating: +4
- Requires: iOS 15.0 · 178 MB
- Languages: European Portuguese, European Spanish, American English
- Released: 2012-11-07
- Data updated: 2026-08-30
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/assist-card/id571846774/reviews.md

## What is Assist Card?

Assist Card, a member of the Starr Insurance Companies group, is an organization that offers comprehensive travel assistance. Since 1972, it has expanded over the five continents. Its 74 travellers assistance offices are interconnected with last generation technologies, which guarantees non-stop availability for multilingual assistance 24/7. Its worldwide provider network grants solutions and immediate response in over 190 countries, from a simple doctor’s appointment to more complex eventualities, such as medical transport, baggage location and flight booking, among other services. TRAVEL SAFE, TRAVEL WITH US.

## Key features

- 24/7 multilingual assistance
- Worldwide provider network
- Medical transport
- Baggage location
- Flight booking
- Emergency services

## What do users think of Assist Card?

Overall sentiment: negative

**Pros**

- 🚀 Fast and efficient service
- 👍 Easy to use system
- ✅ Good emergency room coverage

**Cons**

- 🐛 App crashes and freezes frequently
- ⏱️ Extremely slow app performance
- 📱 Poor app design and interface
- 🔌 Non-functional features and toggles
- ❌ Unresponsive customer support
- 💰 Refuses to reimburse claims
- 🚫 Doesn't honor coverage claims
- 📞 Long wait times for phone support
- 🔐 Security vulnerability with hacked accounts
- 🌐 Chat and WhatsApp support unavailable
- 📧 Delayed email responses
- 🎯 Confusing and unclear procedures
- 👥 Poor account linking and family management
- 🔄 Continued billing after cancellation
- 🏥 Hospital bills left unpaid
- ⚠️ Rejects legitimate medical claims as pre-existing

**Commonly reported bugs**

- App crashes on login
- App freezes and becomes unresponsive
- Toggle buttons don't activate
- Cannot navigate forward in setup steps
- Country field auto-selects Afghanistan only
- Phone country code auto-selects +93 only
- Refund request button returns processing error
- Cannot update personal information due to hacking
- Chat feature unavailable despite being listed
- Live chat stopped working after last update
- Connection errors despite stable internet
- Invalid links sent for remote consultations
- Cannot accept certain card types
- Family member cards not visible in app
- Mobile online purchase functionality broken

**Most requested features**

- WhatsApp support integration
- Spouse/conjugal relationship option in family settings
- Better documentation and clearer assistance procedures
- Improved customer communication channels
- Country selection dropdown instead of auto-selection
- Phone number country code selection option
- Dark mode option
- Policy number easy access within app

## Recent user reviews (10 of 78)

All indexed reviews: https://appshunter.io/ios/app/assist-card/id571846774/reviews.md

### 5/5 — Funciona bien

*2026-08-24*

Muy buena app

### 1/5 — Agendar consulta

*2026-08-10*

Não consigo

### 1/5 — Cristina Cortez

*2026-08-02*

Contraté un seguro de viaje personal , y me es imposible ingresar a la información del contrato/mi servicio a través de la app y tampoco a través de website. Tienen el mismo servicio que si fuese una contratación fraudulenta: no tengo a quien reclamar, ya que no tengo acceso a datos de contacto. Inadmisible

**Developer response:** Hola Cristina. No hemos podido localizarte como cliente en nuestros registros. Para que podamos revisar tu caso por favor escríbenos a miexperiencia@assistcard.com indicando tu número de voucher y una captura de pantalla del inconveniente visualizado. Con gusto analizaremos la situación y te brindaremos una respuesta.

### 5/5 — Se

*2026-07-26*

Muito Bom

### 2/5 — Com bugs

*2026-07-14*

Não abre a opção de ajuda e não mostra o voucher de outros acompanhantes do seguro, somente do contratante

**Developer response:** Olá, bom dia. Lembre se que desde o aplicativo, só vai verificar as condições de seu produto. Para que possamos analisar o seu caso, por favor, envie um e-mail para miexperiencia@assistcard.com informando o número do seu voucher .Teremos o prazer de avaliar a situação e lhe fornecer uma resposta.

### 1/5 — No funcionó bien

*2026-07-03, version 7.92*

Años de ser cliente y una vez que los necesito debo andar atrás de Uds .increible.

### 1/5 — Pessimo

*2026-06-28*

Não conclui o cadastro

**Developer response:** Olá. Não conseguimos localizá-lo como cliente em nossos registros. Para que possamos analisar o seu caso, por favor, escreva para miexperiencia@assistcard.com, informando o número do seu voucher e um breve relato do ocorrido. Teremos prazer em analisar a situação e fornecer uma resposta.

### 5/5 — Ótima opção de seguro

*2026-06-24*

Fácil e prático!! Mesmo dando muito
Trabalho para acionar e as vezes não atendendo!!

### 1/5 — Telemedicina

*2026-06-15*

Ruim

**Developer response:** Olá. Não conseguimos localizá-lo como cliente em nossos registros. Para que possamos analisar o seu caso, por favor, escreva para miexperiencia@assistcard.com, informando o número do seu voucher e um breve relato do ocorrido. Teremos prazer em analisar a situação e fornecer uma resposta.

### 5/5 — Show

*2026-06-03*

Show

## Frequently asked questions about Assist Card

### What does Assist Card offer?

Assist Card offers comprehensive travel assistance services. This includes 24/7 multilingual support, a worldwide provider network, and solutions for various travel needs such as medical emergencies, baggage location, and flight bookings.

### How does Assist Card provide assistance?

Assist Card utilizes a network of 74 travel assistance offices interconnected with advanced technologies. This ensures non-stop availability for multilingual assistance around the clock. Their global provider network allows for immediate responses in over 190 countries.

### What types of situations can Assist Card help with?

The app can assist with a wide range of situations, from simple needs like booking a doctor's appointment to more complex issues such as medical transport, locating lost baggage, and booking flights. They aim to provide solutions for both minor inconveniences and major eventualities.

### Is there a cost associated with using Assist Card?

Based on the provided information, the app itself is free to use. Assist Card is an organization that offers travel assistance services, implying that the services themselves may have associated costs or be part of a travel insurance plan.

### Where is Assist Card available?

Assist Card has expanded its services across five continents and operates in over 190 countries through its worldwide provider network. This extensive reach ensures travelers can receive assistance regardless of their location.

## Version history (last 5 releases)

### 7.96 — 2026-08-26

We continue to improve the quality of our services and the user experience.
Download the latest version and enjoy all its features!
Now you don't need to download another App to have a video call with a doctor, now the TELEMEDICINE service is in the Assist Card App.

### 7.95 — 2026-08-18

We continue to improve the quality of our services and the user experience.
Download the latest version and enjoy all its features!
Now you don't need to download another App to have a video call with a doctor, now the TELEMEDICINE service is in the Assist Card App.

### 7.94 — 2026-07-30

We continue to improve the quality of our services and the user experience.
Download the latest version and enjoy all its features!
Now you don't need to download another App to have a video call with a doctor, now the TELEMEDICINE service is in the Assist Card App.

### 7.93 — 2026-07-15

We continue to improve the quality of our services and the user experience.
Download the latest version and enjoy all its features!
Now you don't need to download another App to have a video call with a doctor, now the TELEMEDICINE service is in the Assist Card App.

### 7.92 — 2026-07-02

We continue to improve the quality of our services and the user experience.
Download the latest version and enjoy all its features!
Now you don't need to download another App to have a video call with a doctor, now the TELEMEDICINE service is in the Assist Card App.

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## More apps by ASSIST CARD

- [Loop Your World](https://appshunter.io/ios/app/loop-your-world/id1238763789)
- [Prestadores](https://appshunter.io/ios/app/prestadores/id1242290611)
- [Telemedicina AC](https://appshunter.io/ios/app/telemedicina-ac/id1570946539)

All apps by ASSIST CARD: https://appshunter.io/developer/932923589

## Related topics

[assist card](https://appshunter.io/ios/topics/assist-card) · [my assist card](https://appshunter.io/ios/topics/my-assist-card) · [continental assist](https://appshunter.io/ios/topics/continental-assist) · [assist america travel app](https://appshunter.io/ios/topics/assist-america-travel-app) · [assist america](https://appshunter.io/ios/topics/assist-america) · [plus travel assist app](https://appshunter.io/ios/topics/plus-travel-assist-app) · [stay assist](https://appshunter.io/ios/topics/stay-assist)

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-30.*