# Associated Credit Union — user reviews > 101 indexed App Store user reviews of Associated Credit Union by Associated Credit Union, rated 4.85/5 from 8,827 ratings. - Source: https://appshunter.io/ios/app/associated-credit-union/id402775463/reviews - App overview in markdown: https://appshunter.io/ios/app/associated-credit-union/id402775463.md - Rating breakdown: 5★ 7,511 · 4★ 537 · 3★ 121 · 2★ 35 · 1★ 95 ## What do users think of Associated Credit Union? Overall sentiment: neutral **Pros** - 👍 Easy to use - 🚀 Convenient banking - 💯 Excellent customer service - 🏆 Great credit union overall **Cons** - 🐛 Mobile deposit issues - 🚧 Outdated app features - 🤔 Limited functionality - 🕰️ Slow response times **Commonly reported bugs** - Mobile deposit not working with iOS 16 - App crashes after iOS 14.3 update - Login issues on new devices - App freezes when trying to deposit checks **Most requested features** - Add Zelle integration - Improve mobile deposit experience - Expand credit card options - Implement Face ID/Biometric login ## Newest reviews (11 of 101) ### 3/5 — Login *2026-04-17, version 2026.01* The login user setup is obtuse and not user friendly at all. ### 3/5 — Face ID *2026-03-08, version 2025.10.1.1* They used to have Face ID then they took it away. ### 5/5 — New UpDate *2026-01-15, version 2025.10.1.1* The app was working great, but now It does not do "face ID" and It does not remember me, to log me in or back in. I have tried the button to turn it off and back on to remember my log in but it does not. I am required to constantly relog in every time I go back to the app. or when it logs me out because I took too long. It is awful. ### 5/5 — Thanks *2025-12-15, version 2025.10.1.1* No extra fees ### 5/5 — Banking made Easy *2025-08-28, version 2025.06* ACU’s system have saved me time and money. It’s a pleasure doing business with the organization. ### 5/5 — Out of State Customers *2025-07-23, version 2025.06* Support for Out-of-State Customers is substandard at best. Little or No Support is available to help and serve their needs. Long term members using shared banks are treated as an afterthought. Any attempt to discuss improvements with CU Members is a waste of time... ### 5/5 — Latrece *2025-05-14, version 2025.2.2.3* ASC is a really great credit Union just never go to the one at Crooked Creek. My accounts have been in the worst possible shape since going in there back in March 2025. They do not take ownership of their mistakes. ### 5/5 — Reacquainted with ACU *2025-05-01, version 2025.2.2.3* I have had a share account at the credit union since the early 90s. Recently, I opened a simple, checking account at the credit union and experienced awesome customer service from the branch in Avondale Estates. The branch manager, Alette Battle, was extremely helpful, professional, and courteous. What I didn’t notice is that location is understaffed and the wait time was very long for myself another customers. Otherwise it was an awesome experience! ### 5/5 — Simply the best! *2025-04-14, version 2025.2.2.3* The young lady who helped me was wonderful and excellent in every way! My worries are gone and my financial house is in order because of her phenomenal abilities!!! God bless her and ACU too! ### 2/5 — I phone widget *2024-09-29, version 2024.4.0.12* It disappears if you update to iOS 18 ### 5/5 — Great Staff *2024-07-20, version 2024.4.0.12* Excellent website. Always professional staff on the phone. Super Service! ## Most critical reviews (10 lowest-rated) ### 1/5 — Stalking not required *2026-06-30, version 2026.01* The only way to get the app to stop asking you to do a review every time you log in is by writing a review, so here it is. And even that doesn’t work…… probably going to change banks due to this annoyance ### 1/5 — Stop asking me to rate!!!!!! *2026-06-24, version 2026.01* What the hell, stop with the asking to rate thing. My goodness ### 1/5 — Pending Credits *2026-06-10, version 2026.01* It is very disappointing that this app doesn’t show pending debits and credits. The previous app did. ### 1/5 — Online app *2026-06-01, version 2026.01* Offline the weekend! Couldn’t unlock my atm card! ### 1/5 — The transactions are not current and are causing inproper account balances *2026-05-20, version 2026.01* Accounts ### 1/5 — Worst Bank App Ever. *2026-04-17, version 2026.01* Every time they update the app, you have to manually re enter your login info. Then you have to manually re enter allll of your connected bank info because if you press “connect bank with credentials” it will take eons to load (it never loads). The worst customer service support for the app, they just tell you to go to the website, BY THE WAY half the things on their website are unhelpful too. They don’t list your account number or routing number, but when you call saying you need it they tell you where to find it however it IS NOT THERE. They are no where to be found in the app. I should be able to easily and seamlessly pay my credit card bill using another bank as well as look at my account or routing number for this bank if I need to amongst other things. Just trash. ### 1/5 — So frustrating *2025-11-02, version 2025.7.3.1* This app confounds me repeatedly. I cannot easily move money into or out of my accounts. Zelle transactions are simple with all my other financial institutions. ### 1/5 — Zelle 2025! *2025-06-09, version 2025.2.2.3* Why are we not still able to use a Zelle app within the app? Why does it not go to that once you click on the link that it sends you to your number or your email? And why does it take a whole day for someone to get it, I thought it was supposed to be instant ### 1/5 — Online checking *2025-04-04, version 2025.2.2.3* I’ve had several issues with my checks not getting to where they are supposed to get within two weeks. This is not acceptable to me. I know you use a second party to send the checks, but I can’t be getting cancellation notices because you can’t send my checks in time. You’ve taken money out of my account but the money doesn’t get there. Big problem! ### 1/5 — Horrible not up to date app *2024-05-06, version 2024.1.0.1* There’s no way to manage my own debit card I should be able to lock it and unlock it whenever I need to etc. all other bank apps look like we’re in the 21st century. I love the bank but I am thinking about leaving because of the app. Like the chat never works and I shouldn’t have to call in about every little inconvenience. ## Most praised reviews (10 highest-rated) ### 5/5 — I love this place *2026-07-23, version 2026.01* Staff and customer services is 100% ALL the time. ### 5/5 — Ok *2026-06-30, version 2026.01* Ok ### 5/5 — Good bank *2026-06-20, version 2026.01* Overall, not a bad bank. ### 5/5 — ACU is the best *2026-06-12, version 2026.01* ACU is professional and a great place to grow your money. They believe in you and understand your circumstances ### 5/5 — Customer service *2026-05-23, version 2026.01* This business has an awesome customer service base. They are always knowledgeable & friendly. ### 5/5 — Best Credit Union *2026-05-16, version 2026.01* Always got great everything ### 5/5 — Good product *2026-05-15, version 2026.01* User friendly ### 5/5 — Longtime Customer *2026-05-01, version 2026.01* ACU was the first credit union/bank account I opened when I moved to Georgia 23 years ago and it was one of my decisions ever! ACU has your back! ### 5/5 — Teller *2026-03-27, version 2025.10.1.1* She was amazing ### 5/5 — New App Design *2026-02-13, version 2025.10.1.1* The new app layout is awesome! It’s much easier to navigate and I like having all of the payment options in one folder in the main screen. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-12.*