# AssuranceAmerica+ — user reviews > 43 indexed App Store user reviews of AssuranceAmerica+ by AssuranceAmerica, rated 3.30/5 from 265 ratings. - Source: https://appshunter.io/ios/app/assuranceamerica-plus/id1535216184/reviews - App overview in markdown: https://appshunter.io/ios/app/assuranceamerica-plus/id1535216184.md - Rating breakdown: 5★ 126 · 4★ 16 · 3★ 16 · 2★ 20 · 1★ 87 ## What do users think of AssuranceAmerica+? Overall sentiment: negative **Pros** - 👍 Quick customer service response - 👍 Helpful customer service interaction - 👍 Easy to make payments (historically) **Cons** - 🐛 App constantly not working - 🐛 Login issues - 🐛 Password reset problems - 🐛 App crashes after login - 🐛 Blank or white screen after login - 🐛 App not loading - 🐛 Policy linking issues - 🐛 Information not saved - 🐛 Requires re-linking policy - 🐛 Requires re-entering information repeatedly - 🐛 Payment issues - 🐛 Cannot see documents or payment history - 🐛 Update required but no update available - 🐛 Incorrect policy information displayed - 🐛 Cannot update account information - 🐛 Frustrating user experience - 🐛 App is garbage/trash **Commonly reported bugs** - Login failures - Password reset loop - Blank/white screen after login - App crashes upon opening or after login - App not loading content - Policy not linking or saving - Inability to view documents or payment history - Error message to update app when no update is available - Incorrect policy number displayed - Unable to make payments - App registration fails with a white screen - Cannot sign in - Cannot reset password - Cannot add a vehicle - Cannot edit profile information - Face ID login issues - Saved passwords not recognized **Most requested features** - Fix the app - Make the app user-friendly - Save login and policy information - Allow Face ID/saved passwords to work consistently - Fix the white screen bug - Provide a functional update - Allow adding vehicles - Allow editing profile information ## Newest reviews (13 of 43) ### 1/5 — Please fix issues *2025-03-14* I use to not have any issues now when I log in I can view my documents or payment history it just closes the app ### 1/5 — Awful update *2025-01-09, version 2.0.0* The new update killed the app. I can’t link my policy to my account. Can’t see no information at all regarding my policy. ### 1/5 — No updated app *2025-01-02, version 1.4.4* Keep telling me to update my app But there’s no new app update ### 1/5 — Where is the latest download? *2024-12-26, version 1.4.4* Just like the other reviewer, I am directed to download the latest version and when I go to the App Store, there is NO latest one offered. This is shameful. ### 1/5 — Trash *2024-12-24, version 1.4.4* App takes forever tinkled and then you get a quick glance and then it says to update and there is no update. Annoying!!! ### 1/5 — TRASH! *2024-12-11, version 1.4.4* I have NEVER left a review on anything but this app is absolute garbage. Will not let me sign in or rest my password. It need to be made user friendly ### 1/5 — Can’t use the app *2024-12-06* Just tried to log in to pay my insurance and it’s telling me to download the latest version there is no other version if I’m late on paying it either better be waived or discounted cause this isn’t my fault. ### 1/5 — Whats going on *2024-12-06, version 1.4.4* I put in the info for my id cards ands and got someone else’s! ### 1/5 — White screen *2024-12-03* Literally every time i open the app and sign in the screen turns white i cant access anything i called them about the app and still cant access my policy pay my bill none of that. Whatever bug issues yall have within the app needs fixing im tired of calling and paying over the phone its time consuming ### 1/5 — App not working *2024-05-28, version 1.4.1* I was trying to register myself but at the end the screen turned white. ### 1/5 — App Registration *2024-04-04* Good morning I have been trying to register on this app and after down loading all I received was a white page with your logo on it and it never opened into anything else for me to fill out, please help. ### 1/5 — Doesn’t work *2024-03-30, version 1.4.1* This app is trash please update so we can review our policies please!!!!!!!! ### 1/5 — Useless *2024-01-19* Useless app. Negative 5 star if possible. ## Most critical reviews (10 lowest-rated) ### 1/5 — Linking *2026-07-14, version 2.11.0* I have to log into this app every time I want to use it. Then I have to link my policy every time I log in. It doesnt save any information related to my policy or my log in. ### 1/5 — This app needs a do over *2026-04-19* Can’t make payments, can’t log in correctly. I always have to reset my password. And Customer service does nothing… got to get better insurance ### 1/5 — Garbage *2026-03-03* Company and app are one the same complete garbage. App absolutely does not work. Wouldn’t let me log in and would use my passkey to log in. When using saved passwords it said incorrect log in/ password. Worked 3 days prior to that why not now? I would stay away from the whole company as it seems and acts extreme left policies. ### 1/5 — Isn’t working. *2025-12-17, version 2.4.1* Constantly having issues with this app. I log in, get a blank screen ### 1/5 — discriminating on disability *2025-09-22, version 2.3.0* i started through the zebra app to reach a quote list which required almost two hours of haggling just to be hung up on after giving all my information and verifications. the agent hung up on me after i already gave the credit card number. furthermore the enrollment code disappeared from my phone entirely and i had no way yo find my policy after downloading the app. the agent hung up on me while i was using sign language interpreter on the phone. and to download the app ibhad to switch between apps and that made the agent hang up on me just for following instructions ### 1/5 — Bummed new customer *2025-05-27, version 2.1.2* The app won’t load. White screen, and it does the same for their website. Hoping I don’t need to show proof of insurance any time soon!!! ### 1/5 — Always issues *2025-05-09, version 2.1.2* I always have issues signing in to where I just call an agent for help to handle my needs ### 1/5 — App is terrible *2025-03-27* The reviews have been the same for years and you have yet to make any changes. I’m probably going to switch companies just because of the app!!! ### 1/5 — Awful company *2025-03-24, version 2.1.0* Just don’t go with them. ### 1/5 — FIX THE APP!!!! *2025-03-23* I had no problem with the app for an entire year and now all of sudden….I can’t open the app and make a payment!!!! can you all please make the effect of fixing this issue???? Much appreciated! ## Most praised reviews (10 highest-rated) ### 5/5 — Great quick customer service *2025-05-23* Had an issue with the address check in location rewards part contacted help and they help me with a quick immediate response and gave me my rewards after completing the check-in very friendly and great communication helpful. Elan was nice to speak with!! ### 5/5 — Worked fine for me *2024-07-22* Yeah sounds like a them problem ### 5/5 — Very useful app *2021-09-09, version 1.1.0* It is very easy to make payments using this app. ### 3/5 — Technical problems *2025-05-30* Your app isn’t loading after I log in you need to fix this please ### 3/5 — Download latest version *2024-11-29* Tried to pay my bill earlier last night and this morning tried to pay again and it wouldn’t take my payment last night and now it’s telling me to download the latest version cause I’m working on a outdated version. There’s no update version. ### 3/5 — New version *2024-09-19, version 1.4.4* What is the new version called I can’t find the app ### 2/5 — Worst ever *2025-12-27* I have to put in my info 10 different times for each and every time that i need to deal with bills,id cards etc.. ### 2/5 — Exasperated *2025-08-10* Every time I open app I have to insert a card number even though it says save card this becomes frustrating and often I have to change my password because it doesn’t recognize my password a lot can be done to fix this app it is continent to be able to pay ahead of time but to have to keep loading a card is very frustrating ### 2/5 — Update needed *2023-07-27, version 1.3.9* We really need an update for this app. Can’t keep logged in with face id and edit profile info. ### 2/5 — Rick Q *2022-12-01* I’ve had this app for a year and I have load my card manually every time I want to make a payment, it’s extremely frustrating that I can sign up for payment alerts but never receive one..why do you have the option? Also you can’t update your account information! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-21.*