# Astea Mobile

> Automated field service management for mobile workforces, replacing paper with digital efficiency. (iPhone/iPad app by IFS Corporation.)

- Source: https://appshunter.io/ios/app/astea-mobile/id468072644 (this page in markdown: same URL + `.md`)
- Developer: [IFS Corporation](https://appshunter.io/developer/477960708)
- Category: Business, Productivity
- Price: Free
- Rating: 1.20/5 from 110 App Store ratings · 79 written reviews indexed
- Age rating: 4+
- Requires: iOS 12.4 · 12 MB
- Languages: British English, Catalan, Danish, Dutch, Finnish, French (France), German (Germany), Greek, Hungarian, Italian and 11 more
- Released: 2011-10-04
- Data updated: 2026-08-26
- Monetization: freemium
- User reviews in markdown: https://appshunter.io/ios/app/astea-mobile/id468072644/reviews.md

## What is Astea Mobile?

Astea Mobile works with Alliance and FieldCentrix solutions, replacing paper-intensive, manual field service processes with standardized, automated and streamlined operations. Global mobile workforces are empowered with wireless access to the real-time information they need — when and where they need it — to eliminate inefficiency, enhance customer service and improve service margins and contract profitability. As work orders are scheduled the correct field engineer is notified via his or her wired or wireless device. Service technicians are armed with all the information they need to complete a service or maintenance job. 

Work orders are sent wirelessly from the office and include customer account and job site information, equipment history and contract and warranty data — onsite, at the press of a button. Technicians have the ability to capture and submit service ticket information without the need for paperwork or for re-keying into the back office system. Service technicians can review and accept assigned jobs on their mobile devices as well, increasing productivity and accelerating call response. 

Astea Mobile also allows technicians to manage their own schedules in the field while keeping the home office updated in real time. The solution also supports complete parts management from the field technician’s standpoint. It allows them to post parts used against the work order, request parts if they are not in van stock, track the technician’s van stock, receive inventory and ship parts back to the warehouse or depot for closed loop tracking of RMAs and vendor claims. Astea Mobile also provides optional real-time GPS tracking. When enabled it allows Alliance, FieldCentrix or ServiceVision back office users to view the current technician’s location for the purpose of intelligently scheduling, even while the application is in the background. This flexibility provides the office with a more accurate reflection of schedules, job scope and resources, enabling the operation to reduce the travel time and distance between jobs. 

The technician can perform their job, using their wireless device, even when they are out of communication range the device will perform normally and synchronize when wireless communication is resumed. Astea Mobile also enables the service technician to communicate, via instant messaging, with other engineers, corporate office, warehouse or other predefined contacts as determined by the organization. This makes it easy for the field service engineer to stay connected and make sure that he gets everything he needs to deliver outstanding service.
 
Benefits

•Increase Revenue from Technician Productivity 
•Reduce Paperwork 
•Reduction in Service Delivery Costs 
•Reduction in Inventory Carrying Costs 
•Reduction in Travel Costs 
•Minimize SLA Penalties 
•Accelerate Invoicing Process 

Disclaimer: Continued use of GPS running in the background can dramatically decrease battery life.

## Key features

- Automated work order management
- Real-time information access
- Paperless service ticket capture
- Schedule management
- Parts and inventory tracking
- Instant messaging
- Optional GPS tracking

## What do users think of Astea Mobile?

Overall sentiment: negative

**Cons**

- 💥 Constant crashes
- 📉 Frequent data loss
- 🐌 Poor performance and lag
- 🚫 Unusable without network
- 🤔 Non-intuitive interface
- ❌ Difficulty logging in
- ⚠️ Lost work entries
- 🪲 Numerous bugs
- 🗣️ Unresponsive support
- 🔄 Frequent re-installations needed
- ⏳ Time-consuming to use
- 🫥 Outdated design
- 🎛️ Complex workflow
- 📢 Annoying notification sounds
- 🪦 High user frustration

**Commonly reported bugs**

- App crashes constantly
- Loses data frequently
- Freezes and lags
- Requires network connection to refresh lists
- Errors when logging in
- Work entries lost without warning
- AM/PM defaults incorrectly
- Random service orders crashing
- Connection issues despite stable internet
- Logs out after about an hour
- Requires multiple tries to open app
- Does not load past splash screen
- Cannot view historical data easily
- Error codes when closing jobs
- Scrolling problems
- Drop-down tabs show only one item
- Auto-redirects to different spots when clicking drop-downs
- Media attachments fail
- Cannot attach photos from iOS devices
- Error messages when trying to login: 'unable to open database'
- Broken on iOS 13 and 14
- Not compatible with iOS 13 on iPad
- Cannot scroll while using app on iPad
- New update makes work orders unselectable
- App not supported after new iPhone software update
- Clock not on time, select one time shows another
- PM checklists too long
- Completion page has unnecessary pop-ups
- New version has messed up work orders
- Cannot select certain items on work orders
- New update is junk, hard to navigate
- Login issues after iOS updates
- App is not working on iPhone 11 Pro Max with iOS 13
- Harasses user to turn on location services
- Continuous messages about location services being off
- Does not support iOS 11
- Slow to update compatibility with new OS
- Job creation scheme, layout and icons take longer to fill in
- Unable to stop work to clock out for lunch or end day
- Logged in to one job but says on site at another

**Most requested features**

- Disable repeated beeping after login
- Option to change notification sound
- Improve AM/PM intuitiveness
- Make notes on jobs more accessible
- Allow editing of submitted time entries
- Add landscape mode support
- Streamline app complexity
- Improve compatibility with newer iOS versions
- Fix media attachment issues
- Allow viewing upcoming work information
- Enable adjusting duration to auto-populate end time

## Recent user reviews (10 of 79)

All indexed reviews: https://appshunter.io/ios/app/astea-mobile/id468072644/reviews.md

### 1/5 — Worst productivity application

*2026-04-23, version 3.3.4*

No matter what time of the day, week or year. This company will not update or upgrade this application. Losses connections all day. Unable to attach files. Latest IOS update made it useless as no private activities can be opened.

### 1/5 — Field Engineer

*2026-04-17, version 3.3.4*

ASTEA crashes at a higher rate than I see at a demolition derby! Until you’re ready to participate with a proven positive track record, stick with finger painting - you’re WAY out of your league!
If I wasn’t forced to use it, I would not!

### 1/5 — As bad as the reviews indicate.

*2025-09-29, version 3.3.4*

Really that bad

### 1/5 — Warning:

*2025-09-22, version 3.3.4*

“You must have network connection to refresh the list.”

MY PHONE IS CONNECTED TO THE INTERNET. COME ON.

### 1/5 — Loses data constantly

*2025-07-30, version 3.3.4*

I’m part of a company of approximately 130 people and weekly we have approximately 20-30 with time entry issues WEEKLY. It’s due largely to 

“Optimistic” errors - if there is a project multiple people are putting time in for - it locks up - only one person can do their time - at a time. This causes for the end user to lose their entry - but it doesn’t have a warning to re-enter time - sometimes the warning takes a minute or two to pop up and will delete 2-3 days worth of time causing you to re enter. 

AM/PM easily overlooked - it’s not intuitive like workday or almost any other system I’ve used is. It sometimes just defaults to the wrong thing and most people don’t catch it till they’re called out by accounting

Just random service orders crashing 

Getting no connection issues despite having a solid internet connection.

I’ve even asked about this program to chat GPT and even that says it’s a widely disliked system. 

If I could give less than one star I would.

### 1/5 — Rubbish app

*2025-05-09, version 3.3.4*

This app is an absolute disaster. From the moment I downloaded it, it has been nothing but frustration. It crashes constantly—sometimes within seconds of opening it—and half the time it won’t even load past the splash screen. When it does manage to open, it lags horribly and freezes with every tap, making it completely unusable. I’ve tried reinstalling it multiple times and even updated my phone’s software, but nothing helps. Clearly, no effort has gone into stability or performance.

What’s even worse is the total lack of support. I reached out to the developers through the app and their website, and never received a single response. Judging by the other recent reviews, I’m not the only one having these problems, and it’s clear they don’t care to fix them. This app feels like it was thrown together and abandoned, and I honestly regret wasting my time on it. Save yourself the trouble and look for an alternative.

### 1/5 — Labor waste

*2025-04-04, version 3.3.4*

Recently they did a software change. It used to utilize facial recognition to open now it logs out after about an hour. It now takes 4 or 5 try’s to open app. I have clear it, swipe off screen. It keeps wanting to have me go to a portal and log in. So I shut it down, clear it and try again. What a joke in today’s tech world. They think someone’s gonna break into my phone and clock me on or off. Please! I beg of you, change  back.

### 1/5 — Trash

*2025-03-17, version 3.3.4*

This app plays up as much as an ADHD kid at day care. To any companies looking for a logistics/scheduling app; this ain’t it. The app crashes more than a bull in a China shop.

### 1/5 — Very Poor

*2025-03-02, version 3.3.4*

Frequently have to re-install to be able to log in.

### 1/5 — -5 stars

*2025-02-27, version 3.3.4*

Terrible app ever used.
Weekly crashed, error to log back in even reset app from setting and delete/re-install.

## Frequently asked questions about Astea Mobile

### What does Astea Mobile do?

Astea Mobile replaces paper-based field service processes with standardized, automated, and streamlined operations. It provides mobile workforces with wireless access to real-time information, enabling them to manage work orders, capture service ticket information, and track parts efficiently.

### What are the key features of Astea Mobile?

Key features include automated work order management, real-time information access for technicians, paperless service ticket capture, schedule management, comprehensive parts and inventory tracking, instant messaging for communication, and optional real-time GPS tracking.

### Is Astea Mobile free to use?

The provided data indicates the app is 'freemium'. This typically means there is a free version with basic features, and premium features or advanced functionality may require a subscription or purchase.

### What devices is Astea Mobile compatible with?

Astea Mobile is designed for use on wired or wireless devices, implying compatibility with smartphones and tablets that can run mobile applications. The description mentions technicians using their 'wired or wireless device' and 'mobile devices'.

### How does Astea Mobile help improve service margins?

By empowering global mobile workforces with real-time information, the app eliminates inefficiency, enhances customer service, and improves service margins and contract profitability. It reduces paperwork, travel time, and service delivery costs, while accelerating invoicing.

## Version history (last 5 releases)

### 3.3.4 — 2022-12-01

Fix App icon on iPads
Built against latest iOS/iPadOS 16 SDK

### 3.3.3 — 2022-10-26

Added crashlytics to report App crashes for development investigation

### 3.3.1 — 2021-10-27

Fix application crash when communicating with Baidu services while running on AT&T network

### 3.3.0 — 2021-04-06

Baidu Push Notification Support

### 3.2.11 — 2021-03-17

Fix for FXMobile iPhone and iPad worklist issue and fix for GPS for Universal builds

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## More apps by IFS Corporation

- [IFS Notify Me 7.5](https://appshunter.io/ios/app/ifs-notify-me-75/id477960705)
- [IFS Sales Companion](https://appshunter.io/ios/app/ifs-sales-companion/id566316863)
- [IFS Trip Tracker 9](https://appshunter.io/ios/app/ifs-trip-tracker-9/id580516908)
- [IFS Quick Reports](https://appshunter.io/ios/app/ifs-quick-reports/id604394108)
- [IFS Time Tracker](https://appshunter.io/ios/app/ifs-time-tracker/id660038819)

All apps by IFS Corporation: https://appshunter.io/developer/477960708

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-26.*