# Asurion

> Manage tech protection plans, file claims, and get expert device support. (iPhone/iPad app by Asurion Mobile Applications Inc.)

- Source: https://appshunter.io/ios/app/asurion/id1524530702 (this page in markdown: same URL + `.md`)
- Developer: [Asurion Mobile Applications Inc](https://appshunter.io/developer/371405130)
- Category: Utilities
- Price: Free
- Rating: 4.10/5 from 390 App Store ratings · 70 written reviews indexed
- Age rating: 17+
- Requires: iOS 15.5 · 43 MB
- Languages: American English
- Released: 2022-01-25
- Data updated: 2026-08-07
- Monetization: free with in-app purchases
- User reviews in markdown: https://appshunter.io/ios/app/asurion/id1524530702/reviews.md

## What is Asurion?

Help and support for your technology is just a tap away. The Asurion app provides a seamless way to manage your protection plan and get the most out of your tech.

With the Asurion app, you can:

FILE CLAIMS
•	File a claim with Asurion
•	Track device repairs and replacements

GET SUPPORT
•	Chat with our team of trained Asurion Experts
•	Troubleshoot issues with your mobile device and home technology 

UNDERSTAND YOUR BENEFITS & TECH
•	Easily find your protection plan benefits
•	Access proactive tips for device setup, OS upgrades, and other relevant topics

## Key features

- File claims
- Track repairs and replacements
- Chat with tech experts
- Troubleshoot device issues
- View protection plan benefits
- Get proactive tech tips

## What do users think of Asurion?

Overall sentiment: negative

**Pros**

- 👍 Good customer service
- 🚀 Easy to use app
- 💡 Helpful tech expert support

**Cons**

- 🐛 Buggy app with login issues
- 🔍 Difficult claims process
- 💰 Expensive and not worth the cost
- 🚫 Denied claims and poor coverage
- 🤖 Unhelpful and scripted customer service

**Commonly reported bugs**

- App crashes and freezes
- Login loop issues
- Incompatibility with certain devices

**Most requested features**

- Dark mode option
- Streamlined claims process
- Better transparency on coverage

## Recent user reviews (10 of 70)

All indexed reviews: https://appshunter.io/ios/app/asurion/id1524530702/reviews.md

### 1/5 — Mal servicio

*2026-03-11, version 10.1.9*

Pesimo servicio tengo 2 semanas esperando mi teléfono

### 1/5 — Horrible app

*2026-02-12, version 10.1.8*

Terrible app do not buy the insurance

### 1/5 — The App sucks and so does the service

*2026-02-10, version 10.1.8*

When I attempted a claim, I was told to fill out a document. After submitting the claim was denied stating the information I submitted did not match their information. Nothing I could do or respond to except call their number. I was told my phone number was not correct. So rather than contact me through the email that did match, they just denied the claim. After that was finally sorted it took more than 4 separate calls and escalating the claim for them to provide relevant information to proceed with the claim. It is supposed to be no hassle. That was a lie for my experience.

### 1/5 — Does not have my internet provider

*2025-12-30, version 10.1.0*

I wanted to repair my iPad and they don’t have spectrum

### 1/5 — Do not suscribe to asurion trust me

*2025-12-23*

Its very easy to pay each month (auto pay) but when you want tonmake a claim its very difficult, my mom can’t do it by herself I need to help her every single time, and they ask you for pics or things that you must to upload but the app crashes always and its to easy for they cancel claims but not to coverage, it is a secret that they dont tell you before they offer you the insurance, they tell you can be systems old and everything BUT it the serial its not showing good for the time (tint goes off) they dont cover you NOTHING!!!
 They’re the best scamers in the world!!!!

**Developer response:** Hi Pilo, we genuinely appreciate your patience with this. We understand your frustrations and are here to help.  Feel free to contact us at @asurioncares on social media or directly by phone if you need assistance with a claim. You are also able to send us a message us with your claim information at GoogleReviews@asurion.com, if you do need additional assistance with your claim.

### 1/5 — Acting like a scam

*2025-12-01, version 10.0.12*

I did not receive the service as promised, and customer service is completely unhelpful.

### 1/5 — Deny every claim

*2025-10-15, version 10.0.10*

They deny every claim made. Nearly impossible to reach anyone. After having you turn in countless things for each claim they deny every single one.

### 5/5 — Tienen muy buen personal con muy buena atención

*2025-10-14, version 10.0.10*

Hace un momento me repararon mi dispositivo y el técnico muy buena atención a pesar de tener un poco de dificultades con el idioma el puso todo de su parte para poder  llevar acabo la reparación del celular. Muy buena atención uBreakifix

### 1/5 — App is terrible and glitchy

*2025-09-30, version 10.0.10*

Every time you want to file a claim the app acts like you don’t have an account. Especially when you use your phone number … it’s annoying and should be fixed

### 1/5 — Can’t even log in

*2025-09-01, version 10.0.7*

Utterly useless. I can’t log in to start a claim, nothing happens when I click the button for Amazon log in, and when I request a code it never actually sends me one.

## Frequently asked questions about Asurion

### What can I do with Asurion?

Asurion allows you to manage your technology protection plans, file claims for your devices, track repairs and replacements, and chat with Asurion Experts for troubleshooting and support. You can also easily access your plan benefits and receive helpful tech tips.

### How do I file a claim with Asurion?

You can file a claim directly through the Asurion app by navigating to the 'File Claims' section. The app guides you through the process of submitting the necessary information for your device repair or replacement.

### Can I get help troubleshooting my tech with Asurion?

Yes, Asurion provides access to trained Asurion Experts through the app. You can chat with them to troubleshoot issues with your mobile device and home technology, receiving guidance to resolve problems.

### What kind of tech support does Asurion offer?

Asurion offers support for a wide range of technology, including mobile devices and home technology. Their experts can assist with setup, OS upgrades, and general troubleshooting to help you get the most out of your devices.

### Does Asurion have ads?

Yes, the Asurion app contains advertisements. As a free utility app, it utilizes ads to support its services and development.

### What devices is Asurion compatible with?

Asurion is available for iPhone, iPad, and iPod devices. It is designed to provide support and plan management across these Apple platforms.

### How often is Asurion updated?

The latest version of Asurion is 10.1.17, and it was last updated on April 16, 2026. This indicates a relatively recent update, suggesting ongoing development and maintenance.

### What is the age rating for Asurion?

Asurion has an age rating of 17+. This rating suggests that the content or features within the app may be more suitable for older audiences.

## Version history (last 5 releases)

### 11.0.0 — 2026-07-23

Security updates

### 10.1.17 — 2026-04-16

Bug fixes and improvements

### 10.1.16 — 2026-04-02

Accessibility and security fixes.

### 10.1.9 — 2026-02-27

Bug fixes, improve accessibility, and integrate Asurion Chat Widget

### 10.1.8 — 2026-01-15

Bug fixes and improvements.

## Apps similar to Asurion

| App | Rating | Price | Category |
| --- | --- | --- | --- |
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| [MyOncor](https://appshunter.io/ios/app/myoncor/id1474439673) | 2.8 (184) | Free | Utilities |
| [Protection 360®](https://appshunter.io/ios/app/protection-360/id1226629284) | 4.5 (54,922) | Free | Utilities |
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| [My Verizon](https://appshunter.io/ios/app/my-verizon/id416023011) | 4.7 (5,515,598) | Free | Utilities |
| [ECP Claims](https://appshunter.io/ios/app/ecp-claims/id1112304894) | 3.8 (17) | Free | Utilities |

## More apps by Asurion Mobile Applications Inc

- [Asurion Events](https://appshunter.io/ios/app/asurion-events/id957979190)
- [Tech Coach](https://appshunter.io/ios/app/tech-coach/id1065341814)
- [Asurion Photos](https://appshunter.io/ios/app/asurion-photos/id1102912980)
- [TechTeam](https://appshunter.io/ios/app/techteam/id1207874507)
- [T 올케어플러스 분실파손보상센터](https://appshunter.io/ios/app/t/id1228159052)
- [TechSure](https://appshunter.io/ios/app/techsure/id1317070305)

All apps by Asurion Mobile Applications Inc: https://appshunter.io/developer/371405130

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-07.*