# Asurion — user reviews > 70 indexed App Store user reviews of Asurion by Asurion Mobile Applications Inc, rated 4.10/5 from 390 ratings. - Source: https://appshunter.io/ios/app/asurion/id1524530702/reviews - App overview in markdown: https://appshunter.io/ios/app/asurion/id1524530702.md - Rating breakdown: 5★ 281 · 4★ 14 · 3★ 9 · 2★ 8 · 1★ 78 ## What do users think of Asurion? Overall sentiment: negative **Pros** - 👍 Good customer service - 🚀 Easy to use app - 💡 Helpful tech expert support **Cons** - 🐛 Buggy app with login issues - 🔍 Difficult claims process - 💰 Expensive and not worth the cost - 🚫 Denied claims and poor coverage - 🤖 Unhelpful and scripted customer service **Commonly reported bugs** - App crashes and freezes - Login loop issues - Incompatibility with certain devices **Most requested features** - Dark mode option - Streamlined claims process - Better transparency on coverage ## Newest reviews (19 of 70) ### 1/5 — Should have listened to reviews! *2025-06-14* If I could I would give this company no stars.. anyways, long story short had them for a very long, too long, but anyways they didn’t want to fix my things and when they “fixed” my things they gaslight you saying “it works, nothings wrong with it” and I get my stuff back and see the same issue, it’s like playing tennis with them. I sent my ps5 controller again after I recorded it on my phone the same issue, and received it back again saying nothing wrong with it like if I enjoy throwing money away. Someone needs to take this company down through BBB. SMH they can’t fix a joystick and continue to lie to you as a customer ignoring the main issues here. If you guys “fix” things fix them, don’t pretend to fix them, and have us settle paying you guys $20-35 a month.. so much money wasted.. smh if I could have bought myself a few controllers by now. **Developer response:** We do sincerely appreciate your patience with this and understand your frustrations. I can assure you this is not a typical experience and we are here to help. If you do need additional assistance with this, feel free to reach out to us directly. We will be more than happy to take a deeper look into this for you. ### 1/5 — Scam artist *2025-06-10* They have no problem taking your money but when the time comes they will deny your claim for any reason. They had me take some many pictures and resubmit my documents over and over again only to tell me they were not gonna cover my tv. They website is not easy to use and if you don’t have all your photos and documents ready you will have to start all over again each time **Developer response:** We sincerely appreciate your patience with this and completely understand the frustrations involved. We are happy to take a deeper look into this matter. Please contact us directly if you need additional assistance with your claim. ### 1/5 — No good services *2025-05-16, version 10.0.3* Claim team support is not good ### 1/5 — Failed society *2025-05-02, version 9.2.30* Another insurance scam ### 1/5 — Absolute scam *2025-04-18, version 9.2.30* Cancel my subscription in the next 24 hours or I’m filing a report with the BBB. Your phone numbers don’t do anything. ### 1/5 — Waste of money *2025-03-03* I pay 35$ a month and when i finally have to file a claim they give me the run around. My tv freezes and I had to send them a picture of my screen not working. My claim was finally approved but I was told I had to take my old 85” television to a disposal center and get a detailed receipt. I have to send the receipt in, wait 3 business days and then pay 140$ for the deductible. After all that I was told the facility I took my tv to didn’t put the correct serial number and they were declining my claim. **Developer response:** We sincerely appreciate your patience with this and completely understand the frustrations involved. We are happy to take a deeper look into this matter. Please contact us directly if you need additional assistance with your claim. ### 1/5 — Buggy App *2025-02-14, version 9.2.30* This is my first time filling a claim, i can’t get past the login screen. They are not here to make it easy to file a claim that’s for sure, will have to reconsider getting this coverage for future products. ### 1/5 — App Needs More Support *2025-01-26, version 9.2.26* This app is terrible. I sign in and it’s continues to ask me to sign in or sign up. I can’t make claims I can’t do anything but call the number. Everything I click asks me to sign in or sign up ### 1/5 — What is the point of this app? *2024-12-29, version 9.2.26* I have an active account. I'm logged in. It shows me a bunch of marketing messages and tech tips, but apparently I can't submit or edit information about a claim through the app? What's the point? ### 1/5 — Get AppleCare. Save yourself *2024-12-16* I have insurance through verizon. I cracked the back glass on iphone 13 pro. They sent me a refurbished iphone 13 pro for $99. I immediately installed a glass screen protector. The protector had a bubble. I thought it was an installation error. Over the course of the next month I bought 2 more screen protectors. All of them had the same bubble in the same spot. Asurion gave me a phone with a massive buff mark on the front. It’s so big that no screen protectors will adhere to the glass because it’s lower than the surrounding glass. I will NEVER recommend Verizon insurance ever again. **Developer response:** Good morning, I do sincerely appreciate your patience with this. I can assure you this is not a typical experience and that this can be looked into. Feel free to contact Asurion directly since your device is under warranty or contact them @asurioncares via Instragram or X/Twitter. Thanks again! ### 2/5 — Complicated to use and takes you in circles *2024-11-01* I swear they make this process as hard as possible to avoid fulfilling claims. The app takes you in circles and makes you sign in each time to view or make a claim. You need to access information in between each steps which makes you sign out and repeat the process 8x before you can finish the claim. I am very annoyed that I have to call support and listen to their god awful hold music each time I want to do a simple task! Their customer support is super nice and helpful (2 stars) but I wish I didn’t have to call them at all! Also, I signed up when Asurion was 25/mo and they raised the price 2 months later without telling me, even after I asked the store associate if the price would go up and he said “no”. The claim deductible used to be $99 and now it’s $130. Insane how irritating they make the process. **Developer response:** Hello Mel, I am sorry to hear about your experience with the application and your overall frustration. I can assure you this is not the experience we want you to have and we are here to assist. Please send us a message at https://www.asurion.com/appsupport/ if you do need additional assistance or the issue with the application is still happening. ### 1/5 — Still no Amazon support on your app? It's been years. *2024-09-28, version 9.2.11* What do you mean hard at work? You haven't supported Amazon on your app. Ever because you are afraid of profit losses and not really focused on your customers. ### 1/5 — Useless *2024-09-27, version 9.2.11* Absolutely pointless app when half the features you press opens Safari and directs you to their website. Only reason they have the app is to personal collect data probably to sell. ### 1/5 — JOKE OF A COMPANY *2024-09-25, version 9.2.11* THEY ONLY COVER STUFF IF ITS NOT WORKING OUT THE BOX OR IT JUST STOPS WORKING APPARENTLY THEY DONT COVER STICK DRIFT AS THERE PHOTO DIRECTOR SAID ### 1/5 — Scam *2024-09-17* App does not work, just loops you. Have to go the actual site. Attempted to make my first claim after a year of paying for the “service”: You pay monthly and they take the deductible as soon as you file a claim, but replacement is never delivered. Cancels the day before delivery and they just continue to reschedule apparently. Looks like all the online reviews have the same complaint. I guess they just continue rescheduling until you give up? Also requires someone to be home for the delivery that never happens, so if you schedule the day off in advance just know it’s most likely for nothing. **Developer response:** We are sorry to hear about your experience so far with this. I can assure you this is not the experience we want you to have and we are here to help. If you need assistance with your device, please reach out to us directly. If the app is still not allowing you to proceed, please message us at https://www.asurion.com/appsupport/ for assistance with this issue if it has not been resolved. Thank you! ### 1/5 — No stars liars thieves scum bags *2024-09-15* Refused claim constantly giving different reasons finally saying my item not covered happy to steal money from my account every month and not cancel. Cucking funts stay away from them at all costs. Just sent me a link to “deal” with issue, it’s the standard link to standard internet query these things are beyond useless Update. Claims denied zero contact from company dozens of hours on hold and still taking my money have had to close my checking acct to prevent them from taking money out even after they said 5 times they do not insure my product. Anywhere else this would Be illegal not just immoral **Developer response:** We do appreciate your patience and apologize with the inconvenience of a non-working link. Please know we are here and to help and want to ensure you are assisted. Please message us at https://www.asurion.com/appsupport/ for assistance with this issue if it has not been resolved. Thank you! ### 1/5 — Scam service *2024-08-16* Asurion will try their hardest to reject any claim you make. If you’re lucky, you might get some of their terrible service techs that break something for everything they fix. The only reason they have any subscribers is because they make it as hard as possible to cancel your subscription. You’re either on hold for hours at a time or they “accidentally” miss the 30+ cancelation emails you send them. Don’t fall for their trap. **Developer response:** We do genuinely appreciate your patience and are here to help. If you find you need additional assistance with a claim, you are able to contact us directly. We are happy to help and want to ensure a seamless experience. Also if you need to cancel, feel free to let us know at any time. Please message us at https://www.asurion.com/appsupport/ for assistance with this issue if it has not been resolved. Thank you! ### 1/5 — No stars liars thieves scum bag slags No stars *2024-08-06* Refused claim constantly giving different reasons finally saying my item not covered happy to steal money from my account every month and not cancel. Cucking funts stay away from them at all costs. Just sent me a link to “deal” with issue, it’s the standard link to standard internet query these things are beyond useless **Developer response:** We do appreciate your patience and apologize with the inconvenience of a non-working link. Please know we are here and to help and want to ensure you are assisted. Please message us at https://www.asurion.com/appsupport/ for assistance with this issue if it has not been resolved. Thank you! ### 1/5 — Misinformation *2024-08-06, version 9.2.11* Buyer beware on this plan! I had been paying in for 2 years and had some claims. My home theater projecter is not covered even though it lists “home theater “ as a coverage. My keyboard for my iPad was not covered and “keyboards” are listed as covered. I feel totally ripped off by this company! ## Most critical reviews (10 lowest-rated) ### 1/5 — Mal servicio *2026-03-11, version 10.1.9* Pesimo servicio tengo 2 semanas esperando mi teléfono ### 1/5 — Horrible app *2026-02-12, version 10.1.8* Terrible app do not buy the insurance ### 1/5 — The App sucks and so does the service *2026-02-10, version 10.1.8* When I attempted a claim, I was told to fill out a document. After submitting the claim was denied stating the information I submitted did not match their information. Nothing I could do or respond to except call their number. I was told my phone number was not correct. So rather than contact me through the email that did match, they just denied the claim. After that was finally sorted it took more than 4 separate calls and escalating the claim for them to provide relevant information to proceed with the claim. It is supposed to be no hassle. That was a lie for my experience. ### 1/5 — Does not have my internet provider *2025-12-30, version 10.1.0* I wanted to repair my iPad and they don’t have spectrum ### 1/5 — Do not suscribe to asurion trust me *2025-12-23* Its very easy to pay each month (auto pay) but when you want tonmake a claim its very difficult, my mom can’t do it by herself I need to help her every single time, and they ask you for pics or things that you must to upload but the app crashes always and its to easy for they cancel claims but not to coverage, it is a secret that they dont tell you before they offer you the insurance, they tell you can be systems old and everything BUT it the serial its not showing good for the time (tint goes off) they dont cover you NOTHING!!! They’re the best scamers in the world!!!! **Developer response:** Hi Pilo, we genuinely appreciate your patience with this. We understand your frustrations and are here to help. Feel free to contact us at @asurioncares on social media or directly by phone if you need assistance with a claim. You are also able to send us a message us with your claim information at GoogleReviews@asurion.com, if you do need additional assistance with your claim. ### 1/5 — Acting like a scam *2025-12-01, version 10.0.12* I did not receive the service as promised, and customer service is completely unhelpful. ### 1/5 — Deny every claim *2025-10-15, version 10.0.10* They deny every claim made. Nearly impossible to reach anyone. After having you turn in countless things for each claim they deny every single one. ### 1/5 — App is terrible and glitchy *2025-09-30, version 10.0.10* Every time you want to file a claim the app acts like you don’t have an account. Especially when you use your phone number … it’s annoying and should be fixed ### 1/5 — Can’t even log in *2025-09-01, version 10.0.7* Utterly useless. I can’t log in to start a claim, nothing happens when I click the button for Amazon log in, and when I request a code it never actually sends me one. ### 1/5 — Scam 0 stars *2025-07-31, version 10.0.3* A scam of a company would not let you fill a claim ## Most praised reviews (10 highest-rated) ### 5/5 — Tienen muy buen personal con muy buena atención *2025-10-14, version 10.0.10* Hace un momento me repararon mi dispositivo y el técnico muy buena atención a pesar de tener un poco de dificultades con el idioma el puso todo de su parte para poder llevar acabo la reparación del celular. Muy buena atención uBreakifix ### 5/5 — Happy *2024-06-11, version 9.1.19* I am very happy with service ### 5/5 — Great customer service *2023-12-21, version 9.1.12* Delresha was a great customer service agent who simplified the process for me to complete a claim that needed more info. Very patient and kind on purpose! ### 5/5 — Cool features with knowledgeable content *2023-10-13* I’m very happy with the app and would recommend their Home+ plan. This app has many amazing and unexpected features that I enjoyed exploring. I had some spare time and used some of the app features, such as the diagnostic check on my iPhone and home network. The feedback I received was detailed, informative, and offered multiple solutions, many of which were free and easy to do. The app also gave me the option to contact a live “tech expert” via chat, text, or phone in a friendly and non-intrusive way, which I appreciated. I didn’t need any help with setting up devices or have any questions, so I didn’t use this option. I love that their live “tech experts” are available 24/7. I haven’t filed any claims or used their tech/install services, since I don’t have any problems 🤞. Everything is good so far. I would recommend their plan. I requested a “Dark Mode” option in my feedback. I hope they will add it soon. **Developer response:** Thank you for your patience and your feedback, John. We do appreciate you. If you find you need any additional assistance, feel free to let us know. -Ari ### 5/5 — Chat was helpful *2023-10-07, version 9.1.5* The online chat people are helpful. More helpful than the in person people i relied on to clean my console but broke it instead (like UBreakIFix in Nampa, Idaho). ### 5/5 — Mystery *2023-10-05, version 9.1.5* Thanks to all involved thoug I really taught me something ### 5/5 — Maria assisted me with using computer and updating a file to use in my cricut program *2023-07-24* Maria took time, answered all of my questions, was patient, professional and extremely helpful. Great asset to this program! **Developer response:** We do sincerely appreciate your feedback and glad this was a great experience. ### 5/5 — Top notch service *2023-06-29* I’m new on this app. I couldn’t find some information I needed so I tried the Chat svc. My associate, AJ, was professional, courteous & pleasant. I will definitely feel comfortable reaching out again if I have need. **Developer response:** We are happy to hear you were assisted! Thank you for your feedback! ### 5/5 — Easy to use! *2023-05-30, version 9.0.6* The app makes it easy for me to file a claim and see my benefits. Worth the download! ### 5/5 — My Deland store *2023-04-20* BRIAN T…. He is the best in the Deland store. Any worries or concerns he always has helped me every step of the way. Thank you BRIAN T….. You have gone above and beyond and should be recognized for the great work and costumer service you do. **Developer response:** Great! We are glad to hear everything went well! Thank you for your feedback! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-05.*