# ASUS AiCloud — user reviews > 213 indexed App Store user reviews of ASUS AiCloud by ASUS, rated 2.40/5 from 55 ratings. - Source: https://appshunter.io/ios/app/asus-aicloud/id527118674/reviews - App overview in markdown: https://appshunter.io/ios/app/asus-aicloud/id527118674.md - Rating breakdown: 5★ 13 · 4★ 5 · 3★ 4 · 2★ 3 · 1★ 30 ## What do users think of ASUS AiCloud? Overall sentiment: negative **Pros** - 🚀 Streaming media from router - 👍 Able to access files remotely - 🔒 Secure access with password - 💡 Wake on LAN feature **Cons** - 🐛 Crashes when trying to access files - 🐛 Unable to connect to router - 🐛 Playback issues with certain file formats - 🐛 Unreliable performance - 🐛 Frequent app crashes **Commonly reported bugs** - Cannot access USB drive connected to router - App freezes when switching between folders - Fails to upload/download files consistently - Loses connection when switching networks **Most requested features** - Add support for more video/audio codecs - Improve file management capabilities - Integrate with cloud storage services - Optimize for larger iPhone screens - Provide better documentation and troubleshooting guides ## Newest reviews (16 of 213) ### 2/5 — Uploading issues *2024-11-25* I would give this a 5 stars. But there with the app. I can see the drive and folders. However, I am unable to save anything to it. It doesn’t give me the options. On the desktop I have this problem. ### 1/5 — 88U *2023-03-26* Не работает, нет доступа через другую сеть. ### 1/5 — I can’t get the app to work *2023-02-07* Even despite following ASUS’s directions on setting up AiCloud 2.0, I can’t even log into my system. ### 1/5 — Makuti Makavu *2022-09-17* Asus AiCloud is the worst app never seen on the world of app, took me 7 days struggling to connect my USB drive remotely, l have spent many sleepless day and night looking for way to remotely access my USB which is connected to router and nothing worked, if Asus is promoting their own web cloud storage then should remove that option from router rather than giving users headache and troubles.. l really warn whoever want to use AiCloud remote to brace for impact.. waste of time.. ### 1/5 — 太差 *2022-03-29* 破开发者不更新不升级，导致根本传输不了文件！ ### 3/5 — 太慢了 *2022-03-25* 上传的速度太慢了 ### 1/5 — Unimpressive compared to before! *2021-11-29* I have been a faithful ASUS purchaser and fan for over 20 years now but my loyalty is waning due to the fact that their App’s just are not cutting it anymore! This App immediately closes when selecting the file or device that you want to open. That renders it useless and teases you because you can see what you want to access on your router but there is no way to get to it. Please fix this because I really don’t want to choose another brand of router after all of these years because I can not manage my router as well as I would like to?!?! ### 2/5 — 只能上传相簿里的内容，文件里的不行 *2021-11-21* 用手机下载了些文稿，存放在文件-下载项内，想借AiCloud中转一下却不行。因为AiCloud上传文件的查找范围只在相簿，只能在里面找照片或视频。其它位置如文件、媒体库里的音乐，都无法上传到AiCloud内。 ### 1/5 — Asus вы чего? *2021-11-13* Что это за кал? Если бы на нем не было написано asus, я бы подумал что это современная российская государственная разработка. Но это приложение нормальной компании. Почему оно так выглядит и работает? ### 3/5 — Ok app *2021-11-02* When the app isn’t crashing it works great ### 3/5 — Only works if you change port to 1025-65535 *2021-10-30* I followed the instructions and couldn’t get this app to work remotely. After the developer responded to my 1 star review I decided I’d seek support. There unfortunately are multiple avenues to get support (I say unfortunately because I wonder if they all work). I tried 3 different avenues to get support from Asus. Someone did respond (I’m not sure which avenue worked?) and informed me the AiCloud web access port had to change from 443 to any number in the range 1025 to 65535. It now works! Maybe this is super obvious to an IT person, but it is not to us mere mortals. Surely this could be automated, included in the instructions or suggested in some troubleshooting guide? I’ve changed my review from 1 star to 3 stars for providing support. I can’t give more because it was just so painful and time consuming to get it to work. **Developer response:** Dear user, Sorry for the inconvenience. You can send us a feedback via AiCloud app and let us know the issue you encountered. We will arrange an analysis as soon as possible. ### 1/5 — Please update! *2021-10-11* You guys have to update this app! It’s soo old, and it doesn’t even connect to the Files app in the latest iOS releases that’s been there for AGES! Please bring it to the 21st century ### 1/5 — Can’t pick my favorite video player *2021-06-19* I’m using iPhone and iPad. A lot of old video files can not be played by the built-in player. Then it shows only 3 options: 1.download, 2.install glayer, 3. Install aceplayer. It’s unacceptable to download and aceplayer is not available. Gplayer doesn’t work either. There is no other choice and therefore it is useless for me. Why can it give me an option to use my favorite player ? ### 1/5 — Did not work *2021-03-13, version 2.0.0.1.93* Could not log into any machine on the network for file sharing. Tried Apple, Windows, Linux. None! ### 2/5 — Приложение сделанное на коленке *2021-03-13* Руссификация приложения просто ужасная,Если взять версию андроида, там более-менее перевод сделан читаемо здесь же, в iOS, просто ужасно, приложение требует доработки, иногда просто вылетает.Никогда не подумал бы что у такой серьезной компании как ASUS, имеется такой кривой софт...Либо проект заброшен, либо на нём очень сильно сэкономили.Разработчиков прошу доработать данное программное обеспечение и добавить в хранилище фотографии возможность отправлять файлы на ASUS-Cloud ### 2/5 — 希望可以抓紧更新一下 *2021-02-14* 希望可以抓紧更新一下 ## Most critical reviews (10 lowest-rated) ### 1/5 — iPhone 17 Pro Max - app crashes *2026-05-27* The issue described here persists. No fix from Asus. App keeps crashing when trying to access storage connected to the router. Apparently you can only use this app on one phone per household router because it works fine on my other iphone which is a 14 Pro Max. ### 1/5 — iPhone 17 Pro Max - app crashes *2026-02-13, version 2.1.0.1.13* App keeps crashing when trying to access storage connected to the router. Apparently you can only use this app on one phone per household router because it works fine on my other iphone which is a 14 Pro Max. ### 1/5 — iPhone 17 Pro Max - app crashes *2025-11-23* App keeps crashing when trying to access storage connected to the router. ### 1/5 — Unreliable *2025-09-04* Unable to upload file/album. Can’t even “Clear All Completed Tasks” - The simplest, no connection needed, task ### 1/5 — Cannot use Transfer File in secondary accounts *2025-09-03* I have been trying all the tricks I can find in the internet to use this app in a secondary account ( another member of my family) to transfer files from their phone to the USB drive in the router. Unless I log in the app as the admin, the 3 dots needed to upload files are missing. There is no point in having a secondary account with access permission if it cannot use the upload feature. Very frustrating and disappointing. ### 1/5 — Unavailable upload files *2025-01-10* I use iphone. This app cant access to photos or videos to upload its. ### 1/5 — Брак!!! *2024-12-09* После последнего обновления пропала возможность полноценного просмотра видео на iPad 12,9”. Изображение стало значительно больше размера экрана. Пропали кнопки пуск-стоп, 10 сек назад и 10 сек вперёд. К тому же не исправили предыдущие недостатки. (Интерфейс совсем не дружественный) Тестировать нужно, прежде чем выкладывать обновление. Позор ASUS-у!!!! ### 1/5 — Broken *2024-04-14* Unable to upload images with the latest update. Probably won’t be fixed since it was last updated years ago. ### 1/5 — Junk! *2023-12-17, version 2.1.0.1.5* No longer connects to the router. It correctly identifies the router and the AiCloud name. But, never connects. States that the router is offline. ### 1/5 — Not connecting to main router *2023-07-19* It used to work before. Now it can’t connect and keeps saying that the router is offline. ## Most praised reviews (10 highest-rated) ### 5/5 — Retired long time programmer *2025-12-27* Being a REAL computer programmer for 45+ years Other users don’t understand what this app is really doing for them, thus their negative comments. I’ve installed this app and been using it for a short time and have found it with a lot of useful features. Please keep up the GOOD work. Asus is my only and best routers! ### 5/5 — 不能上传了 *2024-04-13* 更新后照片视频都不能上传啦，大bug，赶紧修复啦！ ### 5/5 — Streaming my movies from my home server *2022-11-15, version 2.0.0.2.5* Tested the SMB share feature with my NAS. Download the Oplayer app or video will be very jerky even if you download the file to your phone/device, unless you choose to play the downloaded file with an external player (VLC is what I used). If you just stream it then you will need the Oplayer app, I recommend lite. I was also able to wake on lan using the tools in the app. I wish I would have looked at this feature sooner. I am on the latest firmware as of 11/15/22. ### 5/5 — Need actual *2021-11-13* Need actual design. Very comfortable solution. ### 5/5 — Классное приложение! *2020-05-17* Вижу все компы, устройства и сетевые папки, слушаю музыку из компа по сети, воспроизвожу по Bluetooth на колонки. ### 5/5 — Performance increased after last update *2018-10-15* After update of Monday October 15th 2018, the speed of reading from USB device connected to the router has increased. Now acceding to data is faster, but you should continue to improve that speed if we want to have a really iCloud. ### 5/5 — Ac66 *2018-02-27* Идея хорошая , все понятно и доступно. Почему только не получаеться с айфона передать фото на носитель? ### 5/5 — App needs fixing -updated all working *2017-08-12, version 2.0.0.1.73* Not find good router ac66u over 3G recently works fine over wifi. Fault was a settings conflict now resolved. ### 5/5 — AiCloud is Back! *2016-05-14* Finally, all functionalities are back and I can connect to my Cloud with my phone. Though there seems to be a bug with the firmware update that still tries to update the router with an older version. ### 5/5 — Great for waking my server over WAN! *2016-02-01, version 2.0.0.1.50* Great little app, gives me direct access to my home network and allows me to wake my server or other computers from anywhere in the world. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-15.*