# ASUS WebStorage — user reviews > 362 indexed App Store user reviews of ASUS WebStorage by ASUS Cloud Corporation, rated 3.40/5 from 27 ratings. - Source: https://appshunter.io/ios/app/asus-webstorage/id390124521/reviews - App overview in markdown: https://appshunter.io/ios/app/asus-webstorage/id390124521.md - Rating breakdown: 5★ 9 · 4★ 5 · 3★ 3 · 2★ 8 · 1★ 2 ## What do users think of ASUS WebStorage? Overall sentiment: negative **Pros** - 💾 Reliable cloud storage for file backup - 💰 Competitive pricing compared to iCloud - 🖥️ Good cross-device synchronization on desktop - 📱 Functional file and image storage capabilities - ✅ Works well when accessible **Cons** - 🐛 Frequent app crashes and freezing - 🔐 Login failures with correct credentials - ⚠️ App crashes on iPad and older iOS versions - 🔄 Inconsistent file syncing across devices - ⏱️ Extremely slow upload speeds - 📵 Upload stops when phone screen locks - 🔌 Does not work in background - 📊 Files not reflecting in app despite uploading - 🎬 Video playback and media file issues - 🔑 Two-factor authentication not working on iPad - 🚫 Cannot login on multiple devices simultaneously - 💥 App becomes unresponsive after login - 🎨 Poor user interface and limited features - ⚙️ Orientation issues on iPad (landscape mode) - 🔗 Inability to share files with other iOS apps **Commonly reported bugs** - Login screen spinning indefinitely - App crashes immediately after opening - Password validation errors despite correct credentials - Two-step authorization code not received on iPad - Files disappearing or not syncing properly - Upload failures and incomplete transfers - App unresponsiveness when switching between apps - Duplicate folder creation during sync interruptions - Landscape orientation not working on iPad - File download errors - Shared folder crashes - Incorrect file display when opening - App incompatible with stated iOS versions - Connection timeout errors - Backup feature constantly failing **Most requested features** - Automatic photo/video backup without manual uploads - Biometric login (Face ID/Touch ID) - Customizable sort options (date, alphabetical, reverse order) - Background upload capability - Better video player functionality - File sharing integration with other iOS apps - Music/MP3 player support - Landscape mode support on iPad - Improved app responsiveness and performance - Connection to home network and USB drives - Set and forget automatic sync functionality ## Newest reviews (18 of 362) ### 4/5 — 闪退 *2026-01-04, version 3.16.5.2* 在iPad上执行登录时会闪退，系统版本号 12.5.7。 ### 4/5 — 系統差 *2025-11-24, version 3.16.3.1* 系統的穩定性一直出問題，不到一個月，頻頻出現3次顯示帳密錯誤，但就沒私下改過帳密，怎會一直跳出帳密錯誤的訊息通知？搞得每次都要重新發信件通知客服處理，麻煩加強你們的系統穩定管理行嗎？每次看到畫面顯示帳密錯誤，就得要浪費時間處理你們這破系統的問題⋯⋯ ### 1/5 — Useless *2025-11-03, version 3.16.3.1* It’s useless as I can’t login to my account when using the app as it falsely claims my password is incorrect. The exact same account and password works fine on the website and logs me in. If it weren’t for the website I’d have lost access to all my saved files as I would t have ever been able to log in amd my account would have been classed as inactive and expired. ### 1/5 — 無法登入 *2025-11-02, version 3.16.3.1* 在未改密碼的情形下無法登入，畫面顯示帳密錯誤，只好選擇忘記密碼再收信，但也沒有接到信。急需要用檔案但無法登入真的很焦慮 ### 3/5 — Bring the app to 2025 *2025-10-06, version 3.16.3.1* Good app, but the interface is very old - you need to bring it to 2025. Make it look better, add functionalities: highlight photos and videos taken on that date (every day) and notify the user about it, maybe even users can be able to unify those photos into a small video and export it ... etc. ... maybe someone could improve this app Thank you! ### 2/5 — App does not show recently uploaded files *2025-04-30, version 3.16.3.1* The iPhone app does not accurately reflect the files you have uploaded recently, even many hours ago. Logging in through a web browser shows files are there, but the iPhone app is many hours behind and pull-down to refresh does not work. Also, still no ability to select the direction of sort either by date or alphabetically. ### 2/5 — Each update is a gamble *2025-04-12, version 3.16.3.1* I got a few good months out of this app last autumn, but it stopped working around December and a new upgrade was required. I never got that one to work at all. It seems that each version is timed to stop working after a few months, and sometimes the replacement works all right and at other times the user is just plain out of luck. This applies to both desktop and phone versions, both Apple and Android. Sometimes I can get in with the help of a browser and download things manually, sometimes not even that works. ### 1/5 — 爛東西 *2025-02-23, version 3.16.3.1* 介面超級陽春，備份難用到爆，相機上傳沒幾張，然後就停了，是無法背景執行嗎？是請工讀生設計的嗎？ ### 2/5 — google cloud drive 比較好用。 *2025-02-04, version 3.16.2.5* 常用的電腦每次都要繁複認證才能登入，不易操作。但是比google便宜，所以給2星。 ### 3/5 — app always logs out *2025-01-24, version 3.16.1.20* the mobile app logs you out and you have to remember which email and password you use bc apple doesn't save that info from this app, so is not much useful in your phone as every time you may need it you have to find and enter your credentials. in the other hand it is very useful across your PCs as it stay logged in all the time and automatically mounted and logged in after every restart, although slow to synchronize mew items, but goos as a back up not emergency storage. ### 1/5 — Pas d’ajout de fichier possible *2025-01-20, version 3.16.1.20* Outre les problèmes de traduction dans l’app, c’est absurde de ne pas pouvoir uploader des fichiers !! On ne peut partager que photos et vidéos depuis l’application ### 1/5 — ログインできない！ *2025-01-16, version 3.16.1.20* 突然ログイン時に2段階認証を求められるようになり、登録時のメールアカウントが変更になっているためログインができない！サポートに問い合わせると「ログインしてからコンタクトフォームを利用してください」と返事。いやいや、そもそもログインが出来ないから問い合わせてるんだが？使用できていた時もほとんどのデータが他PCと同期せずクラウドとして全く使えない。 そんなリスクがあるから格安なのだろうけど、無くしたデータのことを考えるとそれでも高い代償。オススメしません！ ### 1/5 — 不好用千萬別買 *2025-01-14, version 3.16.1.20* 非常不好用，千萬別買 ### 1/5 — Problem on iPad *2024-12-14, version 3.16.0.11* Unable to receive the two step authorization code. ### 1/5 — No sirve!! It’s not working *2024-10-11, version 3.16.0.11* Al entrar marca el error desconocido con código 999 y que intente más tarde y así todo el tiempo y no deja hacer nada ni ver los archivos que están ahí ### 2/5 — Cannot login *2024-09-17, version 3.16.0.11* I can login to my asus webstorage account on my PC and mobile Safari，but I can not login in this app with same account and correct password（I am sure）. ### 2/5 — Pricing improved but lacks flexibility *2024-09-08* Update: ASUS developer reached out and convinced me into upgrading my storage. The pricing is way better for 1TB compared to iCloud . It lacks flexibility though because I can’t share files between this and other apps within iOS . The only way is for me to access asuswebstorage on the browser. Only from there I can upload files from iOS files app. __________________________________________ I was hoping to connect to my home network and USB drives attached to the router. As a cloud storage the size you get is abysmal. iCloud is way more generous. **Developer response:** Hi obtrunco ,we would like to help and please do fill out the Report Form to tell us more at https://service.asuswebstorage.com/contactus/ ### 1/5 — 帳密手機打不開 *2024-09-06, version 3.16.0.11* 蘋果手機打不開帳密，一直說錯誤帳密，電腦💻是華碩電腦信箱📪是可以開的 ## Most critical reviews (10 lowest-rated) ### 1/5 — 常常發生帳號密碼正確而無法登入 *2026-08-12, version 3.17.1* 真的是很爛欸，今年到期就不續約了 ### 1/5 — Yedekleme olmuyor hata veriyor *2026-06-04, version 3.17.1* Yedekleme tamamlanmıyor hata veriyor ### 1/5 — 無法備份手機照片 *2026-05-27, version 3.17.1* 相機上傳-檢查中，然後，就沒有然後了，上傳列表完全沒檔案，相片無法上傳，超難用 ### 1/5 — Google 連結不能登入 *2026-04-04, version 3.17.1* 如題。這問題很久，我也更新為最新版。 重新註冊的生日，只能選到月，日期怎麼無法選。我是付費會員。麻煩你關心一下。 ### 1/5 — 很可惜 *2026-03-28, version 3.17.1* 只有便宜，但都沒有升級方便度（像是重複上傳同個影片或照片會自動刪除同個檔、檔案內跟照片能自動依照日期新舊排序） 手機上傳需要介面一直開著！如果離開就不會上傳了⋯ ### 1/5 — ⚠️ログインできない、絶対にやめろ *2026-03-12, version 3.17.1* ⚠️ログインできない、絶対にやめろ 現在2026年3月だが、2024年9月にいきなりログインできなくなりました。理由は「アカウントIDもしくはパスワードが違う」ということ。 これはまったくの虚偽（嘘）です。 パスワードも間違わないし、そもそもアカウントIDもパスワードもiOSに登録してあります。 こうやって人の個人情報を不正操作するのはよくないですよね？ セキュリティの部分で信用してはいけないということです。 結局は新しいパスワードを再変更して事態はおさまっまが。またまたログインできない状態に。 とにかく、ログインできず、データファイルは再び盗まれたまま。 このまま非ログイン状態が続くと、アカウントが無くなります。もはや犯罪と同じ。 データファイルを盗むためのサービスか？ あと、スピードがとにかく遅い。なんだか電話回線使ってるみたいな気分です。総合的に感想をいうと「いつか無くなるんじゃないか？」と勘繰ってしまう。このクラウドサービスに重要なデータは危険。 ### 1/5 — Need improvement *2025-12-27, version 3.16.5.2* 1) photo viewing experience is bad 2 ) App shouldremember last uploaded photos , Now if we logout and login then same photos are uploading again 3) No background upload , 4) missing date wise photo categorization . It's honestly surprising that Asus still uses such a basic and outdated interface in their app. ### 1/5 — A headache! *2025-12-16, version 3.16.5.2* I like Asus hardwares and I’m a fan of their products but this app not functioning at all, it asks to enter login information once in a while and ends up with a password error! I just give up on this, it’s not a storage you can rely on. ### 1/5 — 何コレ？ *2025-12-04, version 3.16.5.2* エラー表示でログインすら出来ない。 「全く」使い物にならない。 よくこんなアプリリリース出来るなあ。 ### 1/5 — Freaking trash!!! *2025-11-05, version 3.16.3.1* I cant log in to my acct, updated my IP14 to lastest version, install and uninstall the apps. Piece of trash!!!!! ## Most praised reviews (10 highest-rated) ### 5/5 — Asus cloud storage *2025-02-22, version 3.16.3.1* Yes, it happens to me. I did purchase the storage for a full year in 2023 thinking that I was going to be able to use it instead of iCloud from Apple but I was stucked and wasn’t able to use it.Therefore, my full payment to Asus for storage was a waste of money ### 5/5 — Bellissima🤩 *2024-09-04, version 3.16.0.11* Tutto perfetto, non capisco le altre recensioni a me funziona da Dio, mi fa pure il backup automatico appena scatto una foto!!! Unica cosa è che non sono riuscito a vedere quanto spazio mi rimane. ### 5/5 — Reliable cloud storage *2022-12-12, version 3.12.0.8* Fast and reliable. I switched my google photos to Asus. More reliable company. Very easy to upload and edit. Recommend! ### 5/5 — Deleted then re downloaded. *2022-01-10, version 3.8.2* This fixed crashing issue. ### 5/5 — 原來是重新開關備份選項 *2021-09-02, version 3.6.0* 就會跳出 只備份新照片的選擇。 所以恢復5星 ### 5/5 — 개발자님 추가해주셔야 할 점이 있습니다 *2021-05-28, version 3.5.0* 일단 음악이나 동영상, 아이클라우드에서 파일 업로드를 할 수 있게 해주셔야 됩니다 지금 무료라 그런지 모르겠는데 업로드가 안되네요. ### 5/5 — Asus web storage *2021-03-17, version 3.4.3* Great app, just like the desktop sync you files all over the place.. ### 5/5 — Great tool for collaboration! *2020-07-02, version 3.4.1* Simple to use, easy to make team work possible. ### 5/5 — Really useful!! *2020-07-02, version 3.4.1* U should try it! ### 5/5 — 대박 *2020-07-01, version 3.4.1* Finally update! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-31.*