# AT&T Mobile Transfer — user reviews > 50 indexed App Store user reviews of AT&T Mobile Transfer by AT&T Services, Inc., rated 4.66/5 from 10,237 ratings. - Source: https://appshunter.io/ios/app/at-and-t-mobile-transfer/id884023735/reviews - App overview in markdown: https://appshunter.io/ios/app/at-and-t-mobile-transfer/id884023735.md - Rating breakdown: 5★ 8,205 · 4★ 1,318 · 3★ 241 · 2★ 120 · 1★ 318 ## What do users think of AT&T Mobile Transfer? Overall sentiment: neutral **Pros** - 👍 Easy to use - 🚀 Quick transfer process - 💡 Useful for transferring photos and videos - 🚀 Surprisingly simple and effective - 🚀 Very fast and efficient **Cons** - 🐛 Incomplete data transfer - 🐛 Incorrect data transfer - 🐛 Compatibility issues - 🐛 Unreliable connection - 🐛 Duplicates photos and videos **Commonly reported bugs** - App gets stuck during testing connection - Fails to transfer all contacts and photos - Mixes up photos and videos across devices **Most requested features** - Transfer music and playlists - Transfer app data and settings - Improve compatibility with older devices - Provide better error handling and troubleshooting ## Newest reviews (14 of 50) ### 3/5 — Not excellent *2022-12-01, version 3.18.2* It didn’t transfer most of the phone numbers of my contacts. It kept the name of the contacts, but none of the other information. Photos and videos are not in chronological order and not all of them were transferred. But it did transfer most of my photos and videos, and a couple of my contacts with their information. ### 3/5 — Mobile transfer app *2021-04-30, version 3.15.2* I’m pretty sure my contacts and photos were transferred between iPad mini gen2 to Mini gen5. However, I was expecting music to be transferred too, but reading what it is supposed to do, music wasn’t part of it. There were a few issues because older iPad was running iOS 12.4 and some things were not supported it said. Ended up going to iTunes, backing up to my old Mini-2 backup and attempting to transfer to new mini-5. My purchased and Downloaded Music and playlists were supposed to transfer but did not fully do that. Didn’t see any helpful information to accomplish that. Missing 60-/+% of my downloaded music and about 20% of music on playlists. 3rd party or after market app was needed to complete the music transfer. Therefore 3 stars out of 5 = 60% satisfied. ### 2/5 — Beware of incorrect data *2020-03-09, version 3.12.2* I transferred over all my info over from my old to new phone. In my contacts I noticed all the birthdays were off by a day. Also some other information was incorrect as far as not having phone numbers and misspelling of addresses and the actual numbers being wrong. Just beware of this and double check your info before you delete from your old phone. I will say it was better than having to enter everything by hand but not much ### 4/5 — Very useful but errors and no help resolving *2019-08-15, version 3.11.0* The app was very useful and user friendly. However, at the end, it said two items couldn’t be transferred due to “compatibility problems”. Problem is it didn’t give any option to review them to manually transfer and once I clicked “next”, I lost access to the failed files. I don’t know what didn’t transfer. ### 5/5 — A couple of tips *2019-06-13, version 3.11.0* This app worked well and it was easy to use. Before you start update both phones. This will allow the phones to see each other. Also as you follow the prompts be sure to allow the app to access all the things you wish to transfer. ### 5/5 — Loved it! *2019-06-06, version 3.11.0* Very fast AT&T has always been reliable and they definitely saved time and effort with this one I knew I made a good choice when I first had trouble with my data and they were kind and fixed the problem quick and as for this app transferred little over 100 photos and 50 videos in 15 minutes most apps would take a hour! ### 3/5 — Good app overall *2019-05-14, version 3.10.1* Even though everything I thought was going to be transferred wasn’t it did do my pics and I think my contacts .. none of my apps where transfer though or my messages etc.. it took a long time about an hour so I figured with that time it would do everything I needed to transfer that it would have done a true complete transfer but it didn’t.. above all though I guess it was ok nothing seems to be corrupted so that’s a plus on the other end.. but wished it just did it all instead of me having to do so much work after .. ### 5/5 — Flawless transferring!!! *2019-05-11, version 3.10.1* Ignore the 1 star giving Idiots. This app is perfect! This app worked flawlessly both times I used it. From apple to Samsung device and Samsung back to apple device. I think it requires you to press next like twice during transfer process. that literally the entire extent of effort required to have use this app. Took 3 minutes total to transfer 523 contacts, boat load of photos and several videos. ### 4/5 — Easy Peasy *2018-11-02, version 3.9.6* Transferred iPhone 5c to iPhone XR. Had 14G of contacts, photos and four videos to move. Completed in under hour. Only had to tap on selections, phones did all the work. Got important data on new phone. Did not try iCloud transfer, but will have to see if necessary for music transfer. Not a tech guy but can figure things out if instructed properly, l liked it. ### 5/5 — I didn’t know transferring was so easy... *2018-10-20, version 3.9.6* I was able to find this app that made transferring my iPhone pictures, and contacts to my new device so easy. Since iCloud only gives 5gb free, this helped me having to pay and move everything to my computer and then to my new device. Thanks for creating this app. ### 5/5 — Transferred broken S5 -> iPhone 7+ *2018-09-28, version 3.8.7* This app was a lifesaver for me ! I sent my 6s swimming so had to get out my broken screen, barely functioning Samsung out for temporary use. When I upgraded to the 7, this app helped me get the photos and videos out that I could no longer see as well as all of my contacts. (My google account sync was off on my old phone during the first transfer - 600 contacts took 6seconds! - but the second transfer brought all 1200). Videos and pics take time, however. ### 3/5 — gets stuck at the test *2018-09-21, version 3.8.7* i want to give more stars as the app works as advertised. however it took some googling to make it work. every time i tried to start a transfer it would get stuck at Testing connection step up. at that step the app is completely unresponsive. after some research it turned out i made it work but disconnecting both phones from wifi and then connecting it back in a short while ### 5/5 — Very smooth process, after I... *2018-06-22, version 3.7.3* The design and functionality of the app is great, and it worked like a charm. My only issue was that the app kept crashing on my old Nokia Windows phone early in the process. When that happened, there wasn’t a good way to abort it on my new iPhone so I could try again. I finally uninstalled all the added apps on the old phone, restarted it, and it worked like it should. Something was apparently conflicting. The bottom line is that I didn’t lose any contacts and my photos and videos didn’t have to be manually copied from OneDrive. ### 5/5 — ATTN: if your screen is broken *2018-06-10, version 3.7.3* Make sure you turn your brightness down on your old device if you are transferring from a phone with a cracked screen.. Also I was having an issue for a while the app not working saying it was “testing the connection” the fix for this was to turn off and turn on Wi-Fi on both devices if you get this issue to fix it. Once it worked it took less than a minute to transfer all my contacts so I can’t complain! ## Most critical reviews (10 lowest-rated) ### 1/5 — Do not use *2021-08-05, version 3.15.2* I tried several times to get all the data to transfer and each time getting several questions to answer before it would lock up. After giving and deleting the app I woke up and found the automatic backup. My contacts had doubled and some lost. Each contact was in my phone twice but only one of them had numbers and emails. It looked like all my photos were back on my phone even photos I deleted over days, months, and years ago were back on the phone. This isn't the first time I have changed phone or upgraded to new phone, so it’s not like I am ignorant to the process. It took me a couple of days to go through the phone and remove or add what this app screwed up. I would have been better off letting a blind monkey activate the phone. God Bless technology!! ### 1/5 — It literally only transfers contacts and photos. *2021-06-27, version 3.15.2* I downloaded the transfer app thinking it would at least bring some of my apps and settings from my old phone but it literally only did contacts and photos. If I knew that I never would have bothered with this app. It is going to take me hours to get everything moved over to my new phone. You know, the things I actually use my phone for. I work for a startup that does everything through apps, clocking in and out, hr, benefits, time off requests, not to mention the dozens of apps I use everyday in my personal life. Thanks for literally nothing. ### 1/5 — wow actually the worst *2019-11-15, version 3.12.0* not only did the transfer take a whopping 12 hours? To download? Like what is that? Are you kidding me? Anyhow, after that, it came to my acknowledgment that it only transferred the first half of my photos and videos, but made two copies of the videos on the new phone. Weird, so i looked into it a little more. I then saw that after completion, the photos and videos from the old phone were in fact deleted and unretrievable, and i now have only half of them. Thank you att mobile transfer for carelessly erasing over 4 years of memories. No worries, I’m sure I’ll forget about this much like i will forget about all of them soon enough. Y’all are scumbags ### 1/5 — STICK TO ICLOUD *2019-02-25, version 3.10.1* My dad switched from a galaxy to an iPhone, so this app worked great for him since he didn’t previously have an iCloud account. However, if you’re switching from an iPhone to a new iPhone, do not waste your time. Stick with the iCloud account. This app duplicated every single photo I had and messed up my iCloud account as well so I have duplicates of every video and photo I have. It also brought back all my deleted photos so instead of 10,000 photos I had on my old phone (after I cleaned up all the pointless screenshots, pictures with ex’s, etc.), it made my new phone have over 36,000 photos. I have no clue how. Best part... it also made my photos completely out of time order. I have pictures from 2016, 2017, 2018 and 2019 SCATTERED EVERYWHERE. DO NOT USE THIS APP IF YOU’RE TRANSFERRING CONTENT FROM IPHONE TO IPHONE. Apple sadly couldn’t help me with this situation since this is a third party device issue, so I have to waste a whole day deleting all those pictures. ### 1/5 — BEWARE: Mixed everything on all our devices. *2019-01-02, version 3.9.6* The first time I used it was great, it transferred all contacts and videos and photos to my new device. But this time not only did it take 5 hours, but it somehow mixed my photos and videos with all the families photos and videos. I transferred over 50GB of data but my new device shows only 12 GB used. It did this on ALL OUR DEVICES. So my iPad now has videos from my phone and my phone has pictures from my iPad. I can’t even delete the ones I don’t want because it says “this will delete from all devices” very annoying as I now have to scroll thru thousands of photos that aren’t even mine. How did my families devices who weren’t even connected to the transfer get involved? Why can’t I get MY photos back on MY phone? Are they all in ICloud? If so how can I get them back? ### 1/5 — Read the Terms and Conditions *2018-06-24, version 3.7.3* Terms and conditions 5.2- (paraphrased) any content submitted through app, AT&T is able to use, distribute, reproduce and display worldwide and you waive all moral rights. Why does AT&T need this in there terms and conditions?? Why did there employee download this app for me as soon as I got my new phone and wanted to wait till I transferred everything for me to pay, even though it would’ve took an hour. AT&T makes an app that grants them full rights to all your photos and contacts then has there employees push it on there customers, Seems sketchy. Also why is the app approved for 4+ years old when it explicitly says you can’t use the app if you’re under 13? ### 1/5 — Doesn’t work... *2018-05-25, version 3.7.3* My phone was an iPhone 5S and I’m upgrading to an iPhone 8. For whatever reason when I backed up my old iPhone to update my new iPhone not everything transferred over. I was using iCloud to transfer everything but there were some things that didn’t make it such as my contacts and calendar appointments; ironically all my photos and apps did. So I tried this ATT Mobile Transfer app. Upon setting up it took forever to “get connected” or whatever term it uses. After that it said it was “finding content”. The issue is that it never stopped loading... I kept both of the phones connected for about 45 minutes to an hour and the entire time the app said “finding content”. I decided to close the app down on the phone to see if anything happened and it didn’t. Other people are saying theirs took a few minutes....I was not so lucky. 2nd time around: I went through my old phone and I deleted apps and photos that were transferred with iCloud. I think this made connecting to the ATT Mobile Transfer much easier! However, there still 200 or so contacts that will not transfer over. I go through the prompts and select contacts, it sees 378 of them, but when I hit transfer only 178 actually transfer... I’ve tried it like 4 or 5 times and it still doesn’t work. ### 1/5 — Garbage *2018-01-18, version 3.6.20* Leave it to AT&T to make working with icloud seem like the easy alternative. On one phone it worked fine (if missing a few items), on the other phone (after demanding that I click "yes" to allowing this app to make calls from my phone, and repeatedly refusing to work until I clicked "yes" - why in the hell does and app need to make calls from my phone?) it only transferred half of the photos, none of the videos, and NONE of the contacts. Rebooted both devices, tried again, no good. Deleted apps and reinstalled, tried again, no good. This app, like so, so, sooooooo many of AT&T's products and services, is garbage. ### 1/5 — Don’t go here! *2017-12-01, version 3.6.17* Downloaded this app one month ago in anticipation of receiving my new iPhone X. I was using an iPhone 6s Plus. Suddenly, my iPhone was unable to do a backup anymore because of some files not being available. Spent an hour on the phone with Apple, and they couldn’t figure it out. When my new phone came today, I went ahead and tried to use this app, but it went into some endless loop and never came back out again. I deleted this app, and my iPhone was once again able to do a regular backup. I was able to start my new iPhone X and restore from the cloud. It took minutes and stead of hours this app wasted. ### 1/5 — Works on some, not mine *2017-09-26, version 3.6.10* Worst part is it doesn’t tell you that if you restored your iPhone and Photos in the iCloud that NOT ONLY DO YOU NOT NEED THIS APP IT ACTUALLY DUPLICATES ALL YOUR PHOTOS, THEN ICLOUD LOADS MORE AND NOW THIS APP NOW INCREASES THE PHOTOS IT HAD TO ADD AD INFINITUM ( CHASING IT TAIL CREATING MORE PHOTOS TO BACKUP FOREVER) If you didn’t put your photos into iCloud maybe you’ll get the issues below: Transferring from iPhone 5 to iPhone 8 : Network connection keeps getting lost having to restart app every 5 minutes. I know it’s not my network as my wife’s iPhone 5 to iPhone 7+ transfer went fine. At 1st the App wouldn’t even run on the iPhone 5, but I fiddled around and unrestricted contacts and it didn’t crash (no message why) Power cycled both phones, tried different spots in house, doesn’t matter. Reading the community forums it’s apparent the developer doesn’t read them. *REPLY TO DEVELOPER I’m using iOS10 BTW- AT&T never mentioned in their activation instructions not to use mobile transfer if you are restoring from iCloud. Thanks ## Most praised reviews (10 highest-rated) ### 5/5 — Easy *2022-07-14, version 3.18.2* I transferred my iCloud to my newer iPhone and I was amazed that it transferred everything, apps etc. thankfully att customer service recommended this app and I had 6 pics and some files that still needed to be transferred so this app works great. So happy it caught what was missed. Took less than a min ### 5/5 — This app is so helpful!! *2022-03-23, version 3.18.2* I tried for literal days to move my data from an old droid phone to a new iPhone with various apps (move to iOS being one) with no success and much frustration. Then in store a worker told me about the AT&T transfer app. I downloaded it and it 10 minutes had everything from my old phone on the new one. My only complaint is that I didn’t find the app sooner. Cannot recommended enough. ### 5/5 — Quick and efficient *2020-12-02, version 3.14.3* Definitely the best way I’ve found to transfer photos to your new iPhone. Quick, I can pick and choose what photos to send over which is useful because I don’t often go through and delete those shopping lists or message screenshots haha ### 5/5 — Amazing *2020-11-28, version 3.14.3* Simply amazing and quick! Sometimes having an iPhone can be a hassle when trying to sync pictures from one to the next especially when the other iPhone is being used. This made transferring picture easy and simple. ### 5/5 — I now have my photos *2020-10-27, version 3.14.3* After restoring from my backup, it would not transfer my photos or apps. I downloaded the apps on my new phone by still didn’t have my photos. I downloaded the transfer app and now I have my photos- yeah!!! It took quite some time as I had many photos but it was worth it. ### 5/5 — iPhone transfer a SNAP *2020-07-20, version 3.13.0* I initially tried transferring content from my old phone by backing up to iCloud and then doing a transfer. That quickly became a headache as iCloud stated that I had ran out of storage. In googling alternative ways to transfer I ran across the AT&T app. After downloading the app it initially would not connect the old phone to the new. I had to restart the phones a couple of times and open the app. When they connected it became a snap to move content over to a new device. It took about 10 or 15 minutes for transfer to be complete. Love, Love this app. ### 5/5 — Very handy *2020-07-06, version 3.13.0* Very easy to use save all photos and videos from my old phone to my new phone. Lot easier using iCloud when use up all space on it I can keep all the photos and videos it’s very nice. Apple lock my accounts out some one keep trying sign it lot easier get photos and videos and everything else. ### 5/5 — Surprisingly simple and effective! *2019-10-02, version 3.11.0* Let’s face it, a free, first-party app from a giant TelCo is worthy of suspicion. I figured it would fill my phone with ads and I’d have to laboriously track down all the crap it put on my phone. But lo and behold, it simply did its job! It was quick, effective and easy. Way better than waiting for an iCloud backup or sifting through all the other adware out there. I know it’s weird to praise an app for simply not sucking, but I was really pleasantly surprised. ### 5/5 — Unknown yet *2019-09-22, version 3.11.0* 23 hours it says for 6000 pics and 800 videos from 2 7 pluses to a 11 pro max 500+ GB. Just praying is all I can say at this point. Another review to follow if allowed. Update: worked great!! It did double pics and videos due to adding 2 7 plusses into a 11 pro max. Just back up phone first to cloud just in case is all. Will have to go through 12,000 pics and get rid of doubles and videos as well. Takes a while but works good when transferring 390 gigs ### 5/5 — Just what I needed! *2019-08-24, version 3.11.0* I had been struggling to find a suitable program to transfer my data to my phone with no success. I was in a rather odd situation, where I had data on one phone from four months ago and past that, and data on the other phone from those four months until now. Nothing I could find worked for me, and transferring things to my PC and then to iTunes wasn’t working. Thank goodness for this app!! ♡ ♡ --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*