# AT&T Office@Hand

> Cloud-based business communications unifying phone, video, SMS, and fax. (iPhone/iPad app by AT&T Services, Inc..)

- Source: https://appshunter.io/ios/app/at-and-t-officehand/id398089358 (this page in markdown: same URL + `.md`)
- Developer: [AT&T Services, Inc.](https://appshunter.io/developer/290854684)
- Category: Business, Productivity
- Price: Free
- Rating: 2.10/5 from 11 App Store ratings · 99 written reviews indexed
- Age rating: 17+
- Requires: iOS 16.0 · 322 MB
- Languages: Australian English, Dutch, Finnish, French (France), German (Germany), Italian, Japanese, Korean, European Portuguese, Chinese (Simplified, China) and 2 more
- Released: 2011-02-01
- Data updated: 2026-08-10
- Monetization: freemium
- User reviews in markdown: https://appshunter.io/ios/app/at-and-t-officehand/id398089358/reviews.md

## What is AT&T Office@Hand?

AT&T Office@Hand is a new way to work. Enable your teams to communicate more clearly and collaborate more effectively. AT&T Office@Hand is cloud-based communications that unifies phone calls and video meetings into a simple, easy-to-use application that works anywhere. Welcome to business communications built for the next decade and beyond.


Cloud Phone: Do business anywhere you go
• Make it easy for customers and colleagues to reach you with a single business identity for HD VoIP calling, SMS, and online fax.
• Customize settings and notifications, such as office hours and ringtones.
• Route calls with advanced call controls, like call switch, transfer, and park.
• Seamlessly make and receive calls with your carrier minutes, Wi‑Fi, or cellular data without ever dropping a call.
 

Video Meetings: A complete video collaboration solution
• Enjoy HD quality video meetings for up to 200 participants*.
• Easily share screens from mobile or desktop.
• Get more control over meetings with advanced in-meeting host and attendee features.



*meeting capacity is dependent on AT&T Office@Hand edition

## Key features

- Unified cloud-based communications
- HD VoIP calling and SMS
- Online fax capabilities
- Video meetings for up to 200 participants
- Screen sharing from mobile or desktop
- Advanced call routing and controls

## What do users think of AT&T Office@Hand?

Overall sentiment: negative

**Pros**

- 📱 Separate work number on personal phone
- 🔄 Call forwarding and transfer capabilities
- 📧 Voicemail to email integration
- 🎙️ Call recording functionality
- 💰 Cost-effective compared to traditional systems
- 🌐 Remote work accessibility
- 📞 Multiple line management
- ⏰ Customizable call scheduling

**Cons**

- 🐛 Frequent dropped calls and disconnections
- 🔇 Audio quality issues and static
- 📵 Calls don't ring or ring only once
- 📨 Text messaging failures and unavailability
- 😤 Poor customer service and support
- 🔐 Difficult account management and cancellation
- ⚠️ App crashes and freezes
- 🔄 Unreliable call notifications
- 💳 Billing issues and unexpected charges
- 🎯 Unintuitive user interface
- 🔌 Connection instability on cellular networks
- 🚫 Incoming calls interrupt active calls
- 📱 Bluetooth speaker auto-answer issues

**Commonly reported bugs**

- Unable to send SMS/text messages for extended periods
- Calls show as connected but don't display in app
- Proximity sensor doesn't mute during calls
- App requires daily sign-in
- Call forwarding button unresponsive (requires multiple app restarts)
- Calls drop when phone is locked
- Incoming calls show incorrect caller information
- Voicemail notifications inconsistent or missing
- Messages fail to sync between app and web
- Admin functions return errors
- Toggle icons display as blank squares
- Active call status visibility lost after updates
- Calls redirect to user's own number instead of outgoing
- Contact list shows phone numbers without names
- Audio cuts out during HD quality calls
- Server connection errors prevent call functionality
- Data loss after app updates
- Staticky and garbled audio quality
- Call quality degrades on cellular networks

**Most requested features**

- Group text messaging capability
- Unified call and text message thread view
- Apple Watch support
- Warm call transfer functionality
- Easier admin settings in app
- Resizable text input field
- Call history and voicemail in single interface
- Better contact management and duplicate prevention
- Improved ringtone distinction
- Ability to decline calls without continuous ringing
- Online payment portal
- In-app cancellation option

## Recent user reviews (10 of 99)

All indexed reviews: https://appshunter.io/ios/app/at-and-t-officehand/id398089358/reviews.md

### 1/5 — Awful interface and the worst customer service

*2026-07-08*

They got me to sign the contract, then took three days to get back with me after I electronically signed. I am the one that has to reach back out. Afterwards, it took two weeks for them to send me the welcome email after I had to reach out myself a couple times for an update. It felt very unprofessional that I had to do all the follow up. I was told they were having technical issues after I reached out and this went on for those two weeks. Immediately regretted signed the contract because we ere already off to a very unreliable start. We we finally got the welcome email to get our account set up and ported our number, the interface was not working with our company, they didn’t tell us how SMS would work prior to me signing the contract, and I felt very misled during the sales pitch that this would provide what we needed for our business. Afterwards I shopped around and needed to port my number out and I spoke with eight different people until eventually guided me to a chat that could try to help me. They make it extremely difficult for you to get out of there system. I didn’t even care about any fees for breaking contract at this point because the experience has been so awful. I was just ready to be out. You have to talk to at least 20 different people before you can even get any help. They have the worst customer service I have ever experienced and I have been with AT&T my entire life and they’ve always been very helpful when it came to our personal lines, but Office@Hand is awful. Do not get this. Please get the service elsewhere and save yourself the headache. All they wanna do is lock you into a 12 month contract and forget about you.

### 1/5 — Horrible

*2026-05-22*

I have a small business and can NEVER forward calls as I was informed could. It’s useless phone system, do not buy.

### 1/5 — App is not working

*2026-05-11*

I work as an independent contractor for a company in the US and I’m located in the Dominican Republic. App is showing an issue “Network error, tap to entry” and when I tap to entry it keeps showing the same message. I have been trying to get in contact with the help center through an option in the app but it never opens.

This is the second time I experienced it, the first time it got fixed by itself the same day but now I have been unable to work properly since 3 days ago. I need to get it fixed.

### 5/5 — O@H - fantastic

*2026-05-07*

Fantastic application.  The up time, feature rich interface and over all usage and performance is top notch

### 1/5 — Spam warning

*2026-05-04*

No matter what we do. We cannot get our number to stop showing up as spam when we call a client. Very frustrating. We have registered our number and everything.

### 1/5 — Cannot use legacy admin tools

*2026-04-21*

I believe the latest update has created issues w accessing legacy admin tools where custom rules and call handling options are- rendering the app useless to me. I have tried logging out and back in, restarting my phone, getting off WiFi. Everything possible and cannot resolve the issue.

### 1/5 — Pita

*2026-04-16*

This app is the bane of my existence.  I work remote and need it daily to place calls.  90% of the time I can’t dial out.  It’s very frustrating and I don’t know what to do so that it works consistently.

### 1/5 — This doesn’t work

*2026-01-19, version 25.4.20*

Unable to send texts for months. Multiple updates later. Still happening. It’s been a year. My company hasn’t changed services. This is shameful.

### 2/5 — Calls don’t show up

*2025-10-22, version 25.3.20*

Although I love this app because I can delete my office phone on my desk, I find it annoying when you are calling someone and the call goes through but the app doesn’t show you are actually on a call! I have to close the app to end the call and re-open the app again. Please fix or I won’t be able to use this app.

### 1/5 — This doesn’t work

*2025-10-21, version 25.3.20*

Unable to send texts for months. Multiple updates later.

## Frequently asked questions about AT&T Office@Hand

### What does AT&T Office@Hand do?

AT&T Office@Hand is a cloud-based business communication solution that unifies phone calls, video meetings, SMS, and online fax into a single application. It is designed to help teams communicate more clearly and collaborate more effectively, allowing users to work from anywhere.

### What are the key features of AT&T Office@Hand?

Key features include HD VoIP calling with a single business identity, SMS and online fax capabilities, customizable call settings and routing, and HD video meetings for up to 200 participants. Users can also share their screens from mobile or desktop devices.

### Is AT&T Office@Hand free to use?

The provided information indicates that the app has no in-app purchases or ads, suggesting a freemium model where core functionality might be free with potential for advanced features or higher capacities available through paid editions.

### What kind of devices is AT&T Office@Hand compatible with?

The application works anywhere, enabling users to make and receive calls using their carrier minutes, Wi-Fi, or cellular data. It supports screen sharing from both mobile and desktop devices, indicating broad compatibility across platforms.

### How can AT&T Office@Hand improve team collaboration?

By unifying various communication channels like phone calls, video meetings, SMS, and fax into one platform, it streamlines interactions. Features like advanced call routing and high-quality video conferencing with screen sharing facilitate seamless collaboration regardless of location.

## Version history (last 5 releases)

### 26.2.20 — 2026-07-13

• SMS Segment Info
• Pin conversation
• Add team member to @mention
• Spam & Call Filtering Modernization
• Call Queue Dashboard in RC Desktop App
• New Call Handling for User Extensions
• Licenses & Inventory in Desktop RC App
• Expose Account-Level AI Setting in SW
• Email notification for AIR minutes expiration
• Use AIR extension DIDs as outbound caller IDP
• O@H CC in Service Web (Single Pane of Glass)
• Digital Interaction Reservation on Disconnect

### 26.1.20 — 2026-04-06

• Search call logs by number
• Configure separate fax and SMS recipients per site
• Manage user licenses in the user profile
• Set subscription file retention to 6 months
• Export Business Analytics reports as PDF
• View all heads-up display (HUD) content in a single list
• Define and manage digital interaction attributes
• Support voice and digital interaction categories
• Report on voicemails

### 25.4.20 — 2026-01-12

• Enhancing Conference - Leave as host
• Validate numbers when sending faxes
• Turn selected text into a link by pasting a URL
• Licenses & Inventory: purchasing via the new Customer Billing Portal
• Email alerts and audit logs for new device logins
• Voicemail Enhancements for Embedded App
• Simultaneous Ring Overflow Call Queues
• Improved support for desk phones for O@HCC calls
• Sound notification for O@HCC calls while on DND
• Inbound Interactions Volume dashboard

### 25.3.20 — 2025-09-29

• Message Replies
• User numbers in a consolidated list
• View all user licenses at a glance
• Let users resend their own activation email
• Reduce missed calls with smarter overflow routing
• Streamline Deskphone Pairing setup across users with bulk actions in Admin Portal
• Support Yealink WiFi Phone AX83H & AX86R

### 25.2.20 — 2025-07-07

• Voicemail screening
• Attach and send various multimedia vis MMS
• Enhanced Fax Delivery Failure
• New default Licenses & Inventory interface
• Logout permission in roles
• Call Queue - All agents busy
• MFA bypass on trusted devices with admin control

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## More apps by AT&T Services, Inc.

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All apps by AT&T Services, Inc.: https://appshunter.io/developer/290854684

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-10.*