# AT&T Office@Hand — user reviews > 99 indexed App Store user reviews of AT&T Office@Hand by AT&T Services, Inc., rated 2.10/5 from 11 ratings. - Source: https://appshunter.io/ios/app/at-and-t-officehand/id398089358/reviews - App overview in markdown: https://appshunter.io/ios/app/at-and-t-officehand/id398089358.md - Rating breakdown: 5★ 3 · 4★ 0 · 3★ 0 · 2★ 0 · 1★ 8 ## What do users think of AT&T Office@Hand? Overall sentiment: negative **Pros** - 📱 Separate work number on personal phone - 🔄 Call forwarding and transfer capabilities - 📧 Voicemail to email integration - 🎙️ Call recording functionality - 💰 Cost-effective compared to traditional systems - 🌐 Remote work accessibility - 📞 Multiple line management - ⏰ Customizable call scheduling **Cons** - 🐛 Frequent dropped calls and disconnections - 🔇 Audio quality issues and static - 📵 Calls don't ring or ring only once - 📨 Text messaging failures and unavailability - 😤 Poor customer service and support - 🔐 Difficult account management and cancellation - ⚠️ App crashes and freezes - 🔄 Unreliable call notifications - 💳 Billing issues and unexpected charges - 🎯 Unintuitive user interface - 🔌 Connection instability on cellular networks - 🚫 Incoming calls interrupt active calls - 📱 Bluetooth speaker auto-answer issues **Commonly reported bugs** - Unable to send SMS/text messages for extended periods - Calls show as connected but don't display in app - Proximity sensor doesn't mute during calls - App requires daily sign-in - Call forwarding button unresponsive (requires multiple app restarts) - Calls drop when phone is locked - Incoming calls show incorrect caller information - Voicemail notifications inconsistent or missing - Messages fail to sync between app and web - Admin functions return errors - Toggle icons display as blank squares - Active call status visibility lost after updates - Calls redirect to user's own number instead of outgoing - Contact list shows phone numbers without names - Audio cuts out during HD quality calls - Server connection errors prevent call functionality - Data loss after app updates - Staticky and garbled audio quality - Call quality degrades on cellular networks **Most requested features** - Group text messaging capability - Unified call and text message thread view - Apple Watch support - Warm call transfer functionality - Easier admin settings in app - Resizable text input field - Call history and voicemail in single interface - Better contact management and duplicate prevention - Improved ringtone distinction - Ability to decline calls without continuous ringing - Online payment portal - In-app cancellation option ## Newest reviews (18 of 99) ### 2/5 — Calls don’t show up *2025-10-22, version 25.3.20* Although I love this app because I can delete my office phone on my desk, I find it annoying when you are calling someone and the call goes through but the app doesn’t show you are actually on a call! I have to close the app to end the call and re-open the app again. Please fix or I won’t be able to use this app. ### 1/5 — ugh *2025-07-08, version 25.2.20* Ongoing complete inability to send texts for MONTHS ### 1/5 — Very unstable *2025-05-19, version 25.1.20* Very unstable and glitchy app. ### 2/5 — Convenient But Lacking *2025-03-18* I’m away from my desk for at least 60% of the day, so being reachable has been a huge improvement. That said, the touch screen does not mute itself when held to my face and I’m on a call. I’ve muted myself three times and put one call on hold, and it’s only been two weeks. This is the one major flaw, but it’s a flaw that will cause me to use the app less. ### 1/5 — TERRIBLE *2025-03-03* I had such high hopes for this to work. It took MONTHS to try and figure out how to allow my clients to text me and for our company to have the capability to text them. They asked us for info which we provided and it was never resolved. It took 4 calls just to reach out to them and cancel the service. Someone would answer the call and disconnect the call. I spent hundreds on a system that NEVER worked for my company. I’d rather go back to Google Voice than ever give this company one red cent again. I left Google Voice ONLY because we thought we could elevate the company image by using Office At Hand - BIG MISTAKE ### 1/5 — Run away from this app *2025-02-18, version 24.4.20* I repeat do not get this app. I have spent five hours trying to get someone online to cancel or pay a bill or even get technical support since they decided to remove my text messaging features although I’m a brick and mortar service based Fitness Studio. They also increase the bill without notice and removed my online billing. ### 1/5 — Stay away from this service.. *2025-02-17, version 24.4.20* Go direct to Ring Central, you will be glad you did ### 1/5 — Text and SMS services unavailable *2025-02-09, version 24.4.20* Unable to send outbound SMS text from app or web for the past week and no clear troubleshooting options are available. Texting is essential for my business. ### 1/5 — Terrible *2025-02-06, version 24.4.20* This stupid app is answering calls while my phone is connected to a Bluetooth speaker before I even have time to reach for my phone ### 1/5 — Off the Charts BAD *2025-02-05, version 24.4.20* I can’t say enough negative things about office at hand. Support is off the charts bad and non-responsive. The user experience is one of the worse I’ve ever had. Do yourself a favor and use a different voip. ### 1/5 — TCR registration is a scam *2024-11-30, version 24.3.20* We have been with them for over a decade and now they are forcing this ridiculous TCR text messaging registration which is impossible for small businesses to complete without a team of lawyers helping us. At&t customer support has given us nothing bit wrong answers and doesn't even know how to help with their nonsensical TCR junk. ### 1/5 — Terrible *2024-11-19* This phone system is not only complicated to use there is no support to help you. Most of the customer service reps at Att have never heard of office@hand. If you can get through they route your call to India where it is virtually impossible to understand them. My family is Indian and even I can’t understand their reps. Check your bills carefully as I have discovered I have been charged for lines and licenses that I did not ask for or approve and now fighting to have those funds reimbursed. ### 1/5 — HOW SO I CANCEL?!?! *2024-07-11, version 24.2.20* Double my billed, make it impossible to pay (how does on of the largest companies in the world not have a simple online payment portal, this is an app, it's all online, I need to mail a check?!?). No way to cancel in app or on the website, and customer service pretends they can't understand me/find my account and hangs up. This is inane. DO NOT USE THIS APP!!! It's a garbage trap to get you stuck in their labyrinth of a billing cycle. ### 1/5 — HOW SO I CANCEL?!?! *2024-06-18* Double my billed, make it impossible to pay (how does on of the largest companies in the world not have a simple online payment portal, this is an app, it's all online, I need to mail a check?!?). No way to cancel in app or in the website, and customer service pretends they can't understand me/find my account and hangs up. This is inane. DO NOT USE THIS APP!!! It's a garbage trap to get you stuck in their labyrinth of a billing cycle. ### 1/5 — Awful *2024-05-25, version 24.1.20* This system has been so difficult to set up and now consistently not forwarding accurately. As a new business we are losing calls and cannot seem to fix the problem. We called the help center, could not understand the representative and he then hung up on us. ### 1/5 — Owner Eagle Bail Bonds *2024-05-24, version 24.1.20* Back to the stone ages. Reminds me or the rotary phones, one phone one line and can not forward calls. I have three lines and need three cell phones to be able to leave my offhand get calls when I’m away. My landlines I was able to *72 all line to my cell. With this age of fiber I would need three cell phone to get my calls when away. AT&T is losing the way to the future ### 3/5 — Cuts in and out awful! *2024-05-22, version 24.1.20* Use to work fine but now the conversations are all broken. Did you change something in the last few weeks? It’s terrible ### 1/5 — Painful *2024-05-14, version 24.1.20* I cannot believe this is the best AT&T could produce. It’s actually hindrring my business. ## Most critical reviews (10 lowest-rated) ### 1/5 — Awful interface and the worst customer service *2026-07-08* They got me to sign the contract, then took three days to get back with me after I electronically signed. I am the one that has to reach back out. Afterwards, it took two weeks for them to send me the welcome email after I had to reach out myself a couple times for an update. It felt very unprofessional that I had to do all the follow up. I was told they were having technical issues after I reached out and this went on for those two weeks. Immediately regretted signed the contract because we ere already off to a very unreliable start. We we finally got the welcome email to get our account set up and ported our number, the interface was not working with our company, they didn’t tell us how SMS would work prior to me signing the contract, and I felt very misled during the sales pitch that this would provide what we needed for our business. Afterwards I shopped around and needed to port my number out and I spoke with eight different people until eventually guided me to a chat that could try to help me. They make it extremely difficult for you to get out of there system. I didn’t even care about any fees for breaking contract at this point because the experience has been so awful. I was just ready to be out. You have to talk to at least 20 different people before you can even get any help. They have the worst customer service I have ever experienced and I have been with AT&T my entire life and they’ve always been very helpful when it came to our personal lines, but Office@Hand is awful. Do not get this. Please get the service elsewhere and save yourself the headache. All they wanna do is lock you into a 12 month contract and forget about you. ### 1/5 — Horrible *2026-05-22* I have a small business and can NEVER forward calls as I was informed could. It’s useless phone system, do not buy. ### 1/5 — App is not working *2026-05-11* I work as an independent contractor for a company in the US and I’m located in the Dominican Republic. App is showing an issue “Network error, tap to entry” and when I tap to entry it keeps showing the same message. I have been trying to get in contact with the help center through an option in the app but it never opens. This is the second time I experienced it, the first time it got fixed by itself the same day but now I have been unable to work properly since 3 days ago. I need to get it fixed. ### 1/5 — Spam warning *2026-05-04* No matter what we do. We cannot get our number to stop showing up as spam when we call a client. Very frustrating. We have registered our number and everything. ### 1/5 — Cannot use legacy admin tools *2026-04-21* I believe the latest update has created issues w accessing legacy admin tools where custom rules and call handling options are- rendering the app useless to me. I have tried logging out and back in, restarting my phone, getting off WiFi. Everything possible and cannot resolve the issue. ### 1/5 — Pita *2026-04-16* This app is the bane of my existence. I work remote and need it daily to place calls. 90% of the time I can’t dial out. It’s very frustrating and I don’t know what to do so that it works consistently. ### 1/5 — This doesn’t work *2026-01-19, version 25.4.20* Unable to send texts for months. Multiple updates later. Still happening. It’s been a year. My company hasn’t changed services. This is shameful. ### 1/5 — This doesn’t work *2025-10-21, version 25.3.20* Unable to send texts for months. Multiple updates later. ### 1/5 — Terrible *2025-08-20, version 25.2.20* Ongoing complete inability to send texts for MONTHS. No fixes despite numerous calls to customer service. ### 1/5 — Do Not Get This Service *2025-07-29* AT&T provides horrible service and does not care that they ripped me off. They could not install my service and will not allow me to return the phone they told me I had to have to use the service. I never got one second of AT&T service and am stuck with a phone I do not want or need and they don’t care. I feel like I got tricked into buying snake oil. Many many many hours of time on the phone for nothing. I’ll pay the bill and my office will NEVER use an AT&T product again unless we have no other option. ## Most praised reviews (10 highest-rated) ### 5/5 — O@H - fantastic *2026-05-07* Fantastic application. The up time, feature rich interface and over all usage and performance is top notch ### 5/5 — Office@Hand *2025-08-18* I’m an office manager and this App works great if I need to step away from my phone, I just wish I could transfer calls with the app because my coworkers never pay attention to the parked calls. ### 5/5 — Better than before *2023-04-26* The app is way better than before! I’ve had this service for over three years now and it’s definitely better today than before. In their latest update, you can now see which number your client had called through the mobile app. I currently have two phone numbers through this service, one for the front of office and one for the back of office. I can now see which phone number a client called so that I know how to properly address them. I also like the fact that you can now record phone calls and listen to them once the call has ended. Of course, be sure you’re following state laws. One thing I would like to see as a feature, is the ability to see call history and text message in ONE thread. There is a service called OpenPhone that maintains all calls and text messages to a specific number. So instead of having to toggle back-and-forth your call history and text message, you can see everything in one thread. would love to see that feature within this app. ### 5/5 — Works great for me *2023-04-06, version 23.1.20* Great app. This delivers all of the right features I need to manage my business. ### 5/5 — Excellent! *2022-09-30, version 22.3.21* This app has everything I need and works great. Thank you for listening to my ideas and bringing them to the app! ### 5/5 — Call forwarding (beta) *2022-07-24, version 22.2.20* From what I can see, I observed no glitches and the calls did in fact get forwarded to the person of my choosing. Wonderful feature. ### 5/5 — Virtual Learning *2020-09-17, version 20.3.20.68868* I have been using the application for virtual learning and have had very few hiccups. User must have up to date browsers but the quality of the stream was excellent! ### 5/5 — Nice SoftPhone *2020-05-21, version 20.1.35* Nice SoftPhone ### 5/5 — Nice app *2019-04-06, version 10.3* The phone ring needs a special tone to distinguish calls. ### 5/5 — Great app for taking work home with you! *2017-07-04* This is based solely on the app! If your like me and love working remote, this is the app for you. It linked my iPhone 7 on Verizon to my 1800 number on at&t without sacrificing my awesome phone or number! The app rings differently and says it's from office at hand. You can set the times your phone rings online, ours is Monday through Friday 9 to 5. Now only to get better custom service from at&t. Awful just awful customer service. Luckily I found this app or I would have canceled our phone number! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*