# AT&T ProTech

> AT&T tech support and protection plan management app. (iPhone/iPad app by AT&T Services, Inc..)

- Source: https://appshunter.io/ios/app/at-and-t-protech/id1253184033 (this page in markdown: same URL + `.md`)
- Developer: [AT&T Services, Inc.](https://appshunter.io/developer/290854684)
- Category: Business, Productivity
- Price: Free
- Rating: 4.67/5 from 5,698 App Store ratings · 50 written reviews indexed
- Age rating: 4+
- Requires: iOS 12.0 · 60 MB
- Languages: English
- Released: 2017-08-14
- Data updated: 2026-06-10
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/at-and-t-protech/id1253184033/reviews.md

## What is AT&T ProTech?

Help and support for your technology is just a tap away!

 

The AT&T ProTech app provides quick access to your AT&T Protect Advantage and/or AT&T HomeTech Protection benefits. If you’re having tech issues, you can chat with our team of trained support experts. Plus, you can access digital support tools, manage repairs, and even file a claim with Asurion straight from the app. We make it easy to get the tech help you need, right when you need it.

 

Here are the benefits you’ll have at your fingertips:

• Connect with a ProTech expert in seconds

• Easily find your protection plan benefits

• Track device repairs and replacements

• Troubleshoot issues with your mobile device and home technology 

• Enjoy periodic checkups to improve your mobile device’s signal strength, speed, and battery life (available only to Protect Advantage customers)

• Get the most out of your technology with proactive tips for device setup, OS upgrades, and other relevant topics.

 

For continuous improvement of the ProTech app, real-time user analytics and crash reports may be collected.

## Key features

- Connect with ProTech experts
- Access protection plan benefits
- Track device repairs
- Troubleshoot tech issues
- File claims with Asurion
- Proactive device tips

## What do users think of AT&T ProTech?

Overall sentiment: positive

**Pros**

- 👍 Excellent customer service
- 🚀 Prompt and efficient support
- 💡 Helpful features and tutorials
- 🔒 Secure and reliable app

**Cons**

- 🐛 Occasional app crashes or glitches
- 🤖 Difficulty understanding support agents
- ⏱️ Long wait times for callbacks
- 📱 Incompatibility with older devices

**Commonly reported bugs**

- Login screen freezes
- Inability to send GIFs over cellular data
- Inconsistent sync between app and cloud services

**Most requested features**

- Expand support to include Mac and other devices
- Improve in-app navigation and organization
- Provide more detailed troubleshooting steps

## Recent user reviews (10 of 50)

All indexed reviews: https://appshunter.io/ios/app/at-and-t-protech/id1253184033/reviews.md

### 1/5 — Asurion

*2023-01-05, version 7.0.0*

Today I had an appointment for 5:15 to get my battery replaced. I showed up and the person who filed my claim put it in as a screen issue causing me issues of getting my phone battery fixed. I have now waisted 3 hours of my life being passed around on the phone from agent to agent who has no idea how to cancel a claim and start a new one. Just to get a single person to cancel my claim and start a new one it took the effort and help of 5 different agents. I am not sure what in the Louisiana purchase is happening on the back end but it is absolutely out of control and completely unacceptable to do this to anyone. Communication is key to success, training is key to success, going above and beyond to help your constituents when you have failed them is the key to success. Overall good lord AT&T let’s get a new tech team to help because Asurion is definitely not about the business. 
If I could give zero stars I would. Some people tried to help and be kind but good lord it’s almost 7:15 and I’ve been on the phone for 2 hours trying to sort this out with them… don’t let this be you too.

### 5/5 — Amazing Annie

*2022-08-27, version 7.0.0*

Annie was superb; she was thoughtful, patient, thorough, succinct, and most importantly - she listened. Throughout my interaction with her, she made me feel like I was in capable hands and that she understood my hardware, the nature of my query, and the best solution to fix my issue. Annie was upbeat, but not falsely so, hip, but not painfully so. Just right. All of these small details matter and she was truly exceptional. Thank you.

### 1/5 — Horrible app

*2022-01-07, version 6.2.0*

I have had ProTech 4 on my wireless account. A long time user of the photo bucket app. When trying to problem solve issue with that thru the app is slow, easy time they direct me to use this app for faster service use this app and each time I try I sign in and then when I try to chat with an expert it tells me they don’t find a account with them and goes straight to trying to sell me some. What the heck? You pride yourselves in making money off customers by promoting how your tech support is amazing. But yet when you need that everything sends you in circles or you offer a slow very hard to explain and us chat bot. Very unhappy this us worst support EVER!!

Amendment to above issue. 
So I got response to this and was told to contact them. I have. Going going on 3 days no reply from suggested hep.  Guess they don’t value there customers

### 1/5 — This is not worth the hassle I’d rather pay for iCloud

*2021-11-19, version 6.0.56*

I thought this was amazing because it’s free and comes with services I’m paying for through AT&T however I cannot even access my pictures that are already save 99% of the time it does not upload in the background even when the settings are perfect if I want to go back and retrieve an old picture it’s almost impossible I have thrown my phone across my house just trying to get one stupid picture this app has saved and I still haven’t been able to get it pay for iCloud it’s easier

### 5/5 — Very knowledgeable And helpful

*2021-06-28, version 2.4.2*

I talked with a person who was extremely helpful and patient and answered many many many questions. I was overwhelmed with how helpful they were. However,  they were supposed to call me back a few days later about another device and I never got a callback so I was somewhat disappointed in that.

### 5/5 — Techs

*2021-04-07, version 2.4.2*

I have called a few times about my phone and, even though I was over the top “dramatic“ about not being able to solve my own problems and the phone not working for me, the text were always kind, patient, knowledgeable and thorough.

### 1/5 — Calls dropped.  Pitiful.

*2020-09-11, version 2.4.1*

Three appointments in the same evening where calls were made to my phone and then dropped.  Two of the three rolled to the post service survey without any contact with a technician.  If I could speak to someone, they might be able to help w my syncing problem, but ATT cannot keep the line alive.  Wasted over an hour trying to get help and am terribly sad that my phone upgrade doesn’t even do what my old phone did.  This app is just a way for ATT to get you out of the store and settle for less functionality.  At least I got a better camera....

### 5/5 — My phone and hermitage store

*2020-09-04, version 2.4.0*

Went and got this new phone ( 11) , Mark was great with transferring everything for me, as I’m not new phone smart , everything was great Cept  my email didn’t transfer , so I went back and asked fir help , I must have the virus;(,,( which I don’t), but I prolly would have gotten more help and attention from they’re garbage man , :(, I did as  c asked to check with spectrum as they are my internet/mail provider and they sort of thought that ATT&T should have gotten it going fir me , I went back to the AT&T store,( hermitage pa) and they were done with me in 5 mins , saying they can’t help me at all and good luck , this pone still doesn’t work right . And freezes up now and then, I’m seriously afraid to take it to store as I feel I’ll get turned away again , I’m sorry this is so negitive but it’s honest , 
Gary

### 5/5 — The Solution

*2020-08-07, version 2.4.0*

Since I purchased my new iPhone 11, the Protech app and their associates have been more than helpful with my questions. Their problem-solving has been on point. When I call they’re ready and able to respond quickly. Thank you. You all deserve a raise.

### 1/5 — Scam

*2020-07-21, version 2.4.0*

They probably pay for all these reviews because no one is actually coming here and actually complimenting them. First asurion never responds back to email, you talking to a robot the whole time , when you message them they take forever to respond back and when you realize they. Did. Respond back they end the conversation because you took to long to respond also if your trying to file a claim for your phone when it’s broken how are you supposed to do that when this is the only way especially here in Hawaii

## Frequently asked questions about AT&T ProTech

### What does the AT&T ProTech app do?

The AT&T ProTech app provides quick access to your AT&T Protect Advantage and/or AT&T HomeTech Protection benefits. It allows you to chat with trained support experts, access digital support tools, manage repairs, and file claims with Asurion.

### What are the key features of AT&T ProTech?

Key features include connecting with ProTech experts, finding your protection plan benefits, tracking device repairs and replacements, troubleshooting mobile and home technology issues, and receiving proactive tips for device setup and upgrades.

### Is the AT&T ProTech app free to use?

Yes, the AT&T ProTech app is free to download and use. It provides access to your existing AT&T protection plans and support services without additional cost for the app itself.

### Who is the AT&T ProTech app for?

This app is designed for AT&T customers who have AT&T Protect Advantage or AT&T HomeTech Protection plans. It's for individuals who need technical assistance or want to manage their device protection benefits.

### Can I manage repairs for my devices through this app?

Yes, the app allows you to track device repairs and replacements. You can also file a claim with Asurion directly through the AT&T ProTech app if you encounter issues with your technology.

## Version history (last 1 release)

### 7.0.0 — 2022-06-29

Bug Fixes and Improvements

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All apps by AT&T Services, Inc.: https://appshunter.io/developer/290854684

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*