# AT&T Remote Support

> Secure real-time screen sharing for remote customer support. (iPhone/iPad app by AT&T Services, Inc..)

- Source: https://appshunter.io/ios/app/at-and-t-remote-support/id1568774820 (this page in markdown: same URL + `.md`)
- Developer: [AT&T Services, Inc.](https://appshunter.io/developer/290854684)
- Category: Business, Productivity
- Price: Free
- Rating: 3.14/5 from 100 App Store ratings · 22 written reviews indexed
- Age rating: 4+
- Requires: iOS 12.0 · 8 MB
- Languages: Arabic, Czech, Danish, Dutch, English, French, German, Hebrew, Italian, Japanese and 9 more
- Released: 2021-08-02
- Data updated: 2026-06-10
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/at-and-t-remote-support/id1568774820/reviews.md

## What is AT&T Remote Support?

AT&T Remote Support is a remote support app that enables you to securely share your screen with customer support agents in real-time. To launch a remote session, simply download the app and enter the 4-digit pin provided by the support rep. You can pause or end remote sessions at any time.

## Key features

- Real-time screen sharing
- Secure remote sessions
- PIN-based session initiation
- Pause/end sessions anytime
- Customer support assistance

## Recent user reviews (10 of 22)

All indexed reviews: https://appshunter.io/ios/app/at-and-t-remote-support/id1568774820/reviews.md

### 1/5 — App won’t even launch

*2024-07-07*

Worthless because it won’t even get past the launch screen

### 5/5 — Fixed my problem

*2024-04-26*

The app and the support I got from AT&T was great! They fixed the issue I had with not being able to receive text messages containing codes that I needed to sign in to some of my accounts and reset passwords! Thanks AT&T

### 5/5 — Good Overall

*2024-03-21*

Rep was very nice and solved my issue, app was great to help the rep visualize my problem.

### 5/5 — The first time you

*2024-01-19*

The only way I could

### 4/5 — Very careful when I

*2023-12-20*

I’m not sure what to

### 4/5 — Because of that we

*2023-11-25*

Can we please go

### 4/5 — Worked for my issue

*2023-11-09*

Rep was super helpful and resolved my problem. It probably could have been diagnosed without the app but app allowed it to be noticed right away.

### 5/5 — I’m going

*2023-10-18*

We are

### 5/5 — The first

*2023-09-04*

I’m so

### 1/5 — The worst

*2023-08-23*

A complete joke - even the rep on the phone said this thing never works

## Frequently asked questions about AT&T Remote Support

### What does AT&T Remote Support do?

This app allows you to securely share your device's screen with customer support agents in real-time. It facilitates remote assistance by enabling support representatives to see your screen to help resolve issues.

### How do I start a remote session?

To start a remote session, you need to download the app and then enter the 4-digit PIN that was provided to you by the AT&T support representative. This PIN connects your device to their support session.

### Is AT&T Remote Support free to use?

Yes, the application is free to download and use. There are no in-app purchases or advertisements mentioned, indicating it's a complimentary service for users receiving support.

### Can I control the remote session?

Yes, you have full control over the remote session. You can pause the screen sharing at any time if you need privacy or wish to stop the session. You can also end the remote session completely when your support needs are met.

### Who is this app intended for?

This app is designed for customers who are receiving technical support from AT&T. It's for anyone who needs to demonstrate an issue on their mobile device to a support agent remotely.

## Version history (last 5 releases)

### 23.06 — 2023-08-23

This release includes branding changes for AT&T Remote Support logo

### 22.11 — 2022-12-05

This release includes branding changes for AT&T Remote Support logo

### 22.04 — 2022-05-04

This release adds support to new branding requirements for AT&T logo

### 22.01 — 2022-04-26

This release adds support to Smart Home Manager shortcut and other browser based custom shortcuts.

### 21.06 — 2021-08-27

Additional shortcuts, bug fixes made in this update

## Apps similar to AT&T Remote Support

| App | Rating | Price | Category |
| --- | --- | --- | --- |
| [TXU Energy](https://appshunter.io/ios/app/txu-energy/id439791100) | 2.5 (1,304) | Free | Business |
| [Participant 3rd Party Zoom App](https://appshunter.io/ios/app/participant-3rd-party-zoom-app/id1532789823) | 4.7 (6,920) | Free | Business |
| [TaxesToGo](https://appshunter.io/ios/app/taxestogo/id1151450846) | 3.1 (262) | Free | Business |
| [TechSee Instant Mirroring App](https://appshunter.io/ios/app/techsee-instant-mirroring-app/id1542980272) | 3.6 (26) | Free | Business |
| [ZOCCAM](https://appshunter.io/ios/app/zoccam/id911878116) | 2.1 (364) | Free | Business |
| [CarShield Mobile](https://appshunter.io/ios/app/carshield-mobile/id1223471816) | 4.6 (10,497) | Free | Business |

## More apps by AT&T Services, Inc.

- [AT&T](https://appshunter.io/ios/app/at-and-t/id309172177)
- [U-verse](https://appshunter.io/ios/app/u-verse/id312886438)
- [AT&T Secure Family® parent app](https://appshunter.io/ios/app/at-and-t-secure-family-parent-app/id353334746)
- [AT&T Voicemail Viewer (Home)](https://appshunter.io/ios/app/at-and-t-voicemail-viewer-home/id379199380)
- [AT&T Voicemail Viewer (Work)](https://appshunter.io/ios/app/at-and-t-voicemail-viewer-work/id379199813)
- [AT&T Office@Hand](https://appshunter.io/ios/app/at-and-t-officehand/id398089358)

All apps by AT&T Services, Inc.: https://appshunter.io/developer/290854684

---

*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*