# AT&T Secure Family® parent app — user reviews > 183 indexed App Store user reviews of AT&T Secure Family® parent app by AT&T Services, Inc., rated 4.59/5 from 21,364 ratings. - Source: https://appshunter.io/ios/app/at-and-t-secure-family-parent-app/id353334746/reviews - App overview in markdown: https://appshunter.io/ios/app/at-and-t-secure-family-parent-app/id353334746.md - Rating breakdown: 5★ 15,272 · 4★ 1,960 · 3★ 817 · 2★ 256 · 1★ 924 ## What do users think of AT&T Secure Family® parent app? Overall sentiment: negative **Pros** - 🚀 Accurate location tracking - 🔒 Secure family monitoring - 👍 Good value for multiple devices - 👍 Helpful for working parents **Cons** - 🐛 Frequent connection issues - 🐛 Inaccurate location data - 🔒 Privacy concerns - 👎 Difficult to set up and use - 👎 Ineffective at blocking content **Commonly reported bugs** - App crashes frequently - Companion app can be easily deleted - VPN bypass issues - Inconsistent pairing between devices **Most requested features** - More granular content filtering options - Time limits for specific apps, not just internet - Ability to block phone numbers - Require passcode to access the app ## Newest reviews (10 of 183) ### 3/5 — Mediocre tracking *2026-06-27, version 11.5.3* Mot good for physical tracking. Doesn’t pinpoint destinations, routes traveled, time at at destination etc. App control, screen time and content control for children is good. ### 2/5 — Stops working *2025-11-01, version 11.5.3* Every month it stops working for my stepson’s phone. I spend hours trying to fix it. Think I have it works for awhile and then stops working ugh. ### 3/5 — It’s has potential *2025-09-29, version 11.5.3* This has potential to be a great app but the child can disable the VPN anytime they want. So it makes the app useless. Other when it actually works and the VPN is connected it’s fine. Plus the VPN limits YouTube?? Why. ### 2/5 — Familia *2025-09-10, version 11.5.3* No good ### 2/5 — Inaccurate location *2025-08-11, version 11.4.0* The app shows inaccurate locations instead of showing where the location is it shows it several miles away. ### 1/5 — Horrible *2025-07-01, version 11.4.0* Only worked the first day. Then stopped working all together ### 1/5 — I Only keep it for old numbers *2025-05-27, version 11.4.0* It still triangulates old numbers. That’s why I’m still paying for it. Otherwise, it’s junk. Requiring to install stuff on the kids phone, change settings, install vpn, and then it still doesn’t work. sadly, they changed a perfect app, and made it a piece of junk. By the way, most recent reviews have 1 star. The app’s 4.6 rating is probably because of old reviews of the old version ### 1/5 — Completely useless *2025-05-18, version 11.4.0* If you want to use this app to monitor and limit the usage on the children’s devices then it’s a complete fail. I don’t even know what is the monthly fee they are charging for given the buggy design of this app. ### 1/5 — Terrible, again *2025-05-17, version 11.4.0* Location is terrible on this app. Will be good for a bit then back to awful. For $8 a month, just ridiculous. ### 1/5 — Not good *2025-05-04, version 11.4.0* Does not work most of the time ## Most critical reviews (10 lowest-rated) ### 1/5 — this is not the way. *2026-08-05, version 12.1.0* listen, i’m a kid. i know that most teens need a screentime, probably including myself, and also monitoring. however, this app is NOT the way. Completely blocking your child’s internet access at night sounds good in theory, but what happens if there’s an emergency? You can’t even use google. Sometimes it blocks searches in the daytime, so god forbid they have to search up a hotline while they’re home alone. God forbid you’re choking and they need to search up how to do the Heimlich maneuver on you past their bedtime. There are also practical issues that I’ve encountered. They won’t be able to. I just spent 7 minutes trying to search up breakfast recipes. I tried four different browsers, restarting the app, restarting my phone, reloading the page, giving new wordings. I still don’t have my breakfast recipe and it’s not past my bedtime. This isn’t even the only time this has happened. I tried to search up the lymphatic system and it blocked my search. Same with how to do a pull up. I can’t search for an egg recipe on youtube. Hell, even my PERIOD TRACKER app, even the planet fitness app, is not loading, even when i’m supposed to have internet access in the daytime. I tried sending a message in my family whatsapp group 4 hours ago, and it still has not sent. I can no longer connect to my home wifi, and i am forced to use only cellular data about 90% of the time because the VPN messes with the wifi signal. I have to do my homework in the basement, as my school issued iPad that used to connect to my hotspot (which no longer works because the VPN messes with it), only works when in the same room as the wifi router located in the basement. I used to be able to fall asleep quickly while listening to classical music, but because of my bedtime, even music doesn’t load past 10PM. I understand wanting to set a screentime for your kid. I really do. But this is just not the way. ### 1/5 — One more price gouge *2026-04-21, version 11.5.3* I should not have to pay a fee to set limits on my child’s phone. ### 1/5 — Doesn’t work for flip phone *2026-03-09, version 11.5.3* Loaded to be able to make sure my 98 year old father was safe. Said it works for flip phone, the only thing that works is the billing. Trouble turning the dang thing off. ### 1/5 — Random *2026-02-17, version 11.5.3* Disconnects from VPN randomly. Holding our child’s iPhone myself untouched and within a day exclamation warning about ‘Device has been disconnected from VPN…’ even when his phone has not been used. Reconnecting child’s phone gets tedious. ### 1/5 — Slow *2026-01-31, version 11.5.3* It’s extremely slow and it updates location hours later. We’re both home, connected to wifi and giving this a try and I must say- it’s really bad.. ### 1/5 — Glitches *2025-10-30, version 11.5.3* This app keeps telling me that it is unable to complete your request please try again later. I have an iPhone 16 Pro Max. I am the only one in my family having this problem. I am also the one who downloaded the app and set the family up. If this problem persists I’ll be deleting the app the last time I had this problem with it, it took me about 2 full days to fix it. ### 1/5 — The app is not working *2025-10-15, version 11.5.3* I’ve been using the AT&T security family app for the last two months and all of a sudden today it doesn’t work at all. I called AT&T pro tech-support and they said there’s something wrong with the server now I can’t even talk to anybody. I can’t even connect to my family members to make sure that they’re safe. The child app on their end works and doesn’t work. They can’t even see. Because the parent app is not working at all. ### 1/5 — AT&T Charges For What Verizon Gives For Free *2025-10-03, version 11.5.3* Family location services are free on Verizon, but AT&T wants $7.99 per month? Seriously? This should be free. Especially for top tier accounts. ### 1/5 — as a kid I had this app *2025-09-22, version 11.5.3* Heya I’m tori a victim of this app. My mom installed this app on my phone after finding my discord account. It has installed three viruses on my phone within the first day. I won’t wish this app on my worst enemy. Now when I log into anything or google anything all I see is gore or p0rn. I hate this app with a passion parents please don’t give your kid this app. Now I’m stuck cleaning out everything this app installed on my phone. ### 1/5 — ATT customer can’t even subscribe? *2025-09-02, version 11.5.2* Maybe their update the app since it’s 11:30pm California time - still why take my money on a 30 day trial when the app will not install or open? Seems typical AT&T — and this comes from a 20yr customer. ## Most praised reviews (10 highest-rated) ### 5/5 — Caught my cheating spouse *2026-03-01, version 11.5.3* I had suspicions that my partner had been cheating on me, all I needed was an evidence to support them. I tried several of these apps and all failed to yield any results. I finally discovered a review of a credible cyber expert at( hackspymaster @gmailcom.l wrote to his email by providing the requested information and the rest was history. My wife was truly unfaithful as evidenced by her deleted texts, call conversations and hidden media data files. I was at first hurt and dejected when I got her secrets uncovered. I'm relieved my divorce went well with no problems. Thanks to Micheal for coming through for me as I had no reason to spend more money on wasteful apps with no results. Listen, face your anxieties, stop wondering or contemplating they are faithful, find out, and make the decision to move on. ### 5/5 — Easy to set up *2026-02-28, version 11.5.3* I love this app. Let’s me set a schedule that automatically cuts her phone off from usage and automatically allows usage again later. Blocks whichever type of sites you want ### 5/5 — Driving speeds *2026-02-26, version 11.5.3* I like the service to block apps. But can you use this app to see how fast teens are driving? ### 5/5 — Excellent service 💪🏻 *2026-02-23, version 11.5.3* By means technology you can access phones with deep knowledge with just Phone number. You can pin few person you often see your partners communicate with to know their relationship and what is going on between them. When you set your flag on them your device automatically tells us when a contact is made with such people and easily you can track your partner and their cheat mate location. Contact btech7771{@}gmail.com for help to know what's going on. life savers ### 5/5 — One of the best service caught my cheating spouse *2026-02-04, version 11.5.3* Best GPS app I've ever used, but somehow, it didn't help me see the location of my S/O when I noticed her sudden changes in her attitude. Unbeknownst to me, she had been seeing another man, so l contacted a top of the line Pl, through a referral and mailed him at( hackspymaster @ gmail com. He delivered to me full remote access to her phone and I saw all I needed to see, ofcourse, after paying. Face your fears, stop secondguessing if they're being faithful, find out and move on with your life. ### 5/5 — One of the best service ever I highly recommended *2025-12-30, version 11.5.3* This is a very good app. I have never seen a more reliable private investigator like( Greatdarkweb @ Gmailcom.,, His service is very effective and resourceful with his help I was able to remotely access my partner’s cellphone and the activities in it, I was monitoring her and she didn’t even know about it because the service was remote in nature and totally untraceable with a shot time I was able to catch her red handed cheating on me, thanks to Lance for helping me to uncover the truth ### 5/5 — Family secure *2025-12-27, version 11.5.3* This app really helps me and my family if something happens to my family then I will use it to know we’re they are ### 5/5 — Great App *2025-12-01, version 11.5.3* Great App ### 5/5 — Highly recommended caught my cheating spouse *2025-11-04, version 11.5.3* This is a very good app. I have never seen a more reliable private investigator like ( Hacklord04er @ Gmailcom., His service is very effective and resourceful with his help I was able to remotely access my partner's cellphone and the activities in it, I was monitoring her and she didn't even know about it because the service was remote in nature and totally untraceable, with a shot time I was able to catch her red handed cheating on me, thanks to Lance for helping me to uncover the truth. ### 5/5 — Child’s First Phone *2025-11-02, version 11.5.3* We have been wanting to get our ten year old a phone for communication reasons due to after school activities. But have been hesitant, this app makes me feel so much better! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-09.*