# at bus — user reviews

> 70 indexed App Store user reviews of at bus by Autolinee Toscane S.p.A., rated 3.10/5 from 87 ratings.

- Source: https://appshunter.io/ios/app/at-bus/id1636455849/reviews
- App overview in markdown: https://appshunter.io/ios/app/at-bus/id1636455849.md
- Rating breakdown: 5★ 38 · 4★ 8 · 3★ 3 · 2★ 3 · 1★ 35

## Newest reviews (15 of 70)

### 3/5 — Pratique et pas pratique

*2026-02-27*

Application très bien faite pour prévoir et suivre le trajet. Dommage qu’il faille entrer les coordonnées de la carte bancaire à chaque achat de ticket.

### 3/5 — Terrible app, but good service

*2026-01-10*

The app would benefit a complete refactor. That being said, I managed to pay and use the service. And drivers were nice.

**Developer response:** Ciao, dal 21/05 è disponibile una nuova versione della app. Stiamo lavorando continuamente per migliorare l’esperienza e semplificare l’utilizzo delle funzionalità. Grazie.

### 1/5 — Be careful - touris ripp off in Siene

*2025-09-17*

We had a ticket but activated it too late, even though we showed it to the bus driver when we walked in. 5 min. before we arrive in Siena controlleurs arrive and charge many tourists 60€ on top.

### 1/5 — À fuir absolument si vous êtes à Florence !

*2025-08-05*

L’application AT Bus est confuse, peu fiable, et saute dès que vous essayez de suivre un itinéraire. Elle complique les déplacements au lieu de les faciliter.
Vérifiez deux fois que vous avez bien composté votre ticket, sinon l’amende de 40 € tombera sans aucune indulgence, même si vous êtes touriste je dirai  surtout si vous êtes touristes.
Les bus roulent de manière saccadée, sans se soucier des passagers. Le chauffeur de bus a refermé la porte sur mon mari qui s’est retrouvé le bras coincé. Les gens ont dû hurler pour qu’il rouvre la porte, il était en train de parler avec une passagère, et ne « l’avait pas vu », alors qu’il y avait encore une dizaine de personnes qui devaient descendre…
Le pire, ce sont les contrôleurs : condescendants et totalement fermés au dialogue (la règle, c’est la règle), surtout avec les étrangers. On a vraiment l’impression que les touristes sont vus comme de simples portefeuilles ambulants.
Une voyageuse nous a confié qu’elle n’utilisait jamais l’appli, qu’elle n’avait aucune confiance dedans et prenait toujours un billet papier. À l’arrêt suivant, de nouveaux contrôleurs sont montés. Elle a montré par erreur ses anciens tickets qu’elle avait gardés, mais on lui a dit qu’ils étaient expirés et qu’elle allait être verbalisée. Heureusement, elle a fouillé dans son sac et retrouvé les tickets fraîchement compostés, évitant de justesse une amende pour 3 personnes.
La contrôleuse lui a dit de jeter les anciens, c’est mieux. 
Très mauvaise expérience. 
Florence mérite un service de transport bien plus digne de son patrimoine.

**Developer response:** Nous regrettons que votre expérience n’ait pas été satisfaisante. Pour toute réclamation officielle, nous vous invitons à utiliser notre portail à la page Parla con AT, afin que votre demande soit correctement prise en charge.

### 1/5 — Schlecht

*2025-05-31*

Keine Registrierung möglich . Warum kann man nicht mit Paypal bezahlen? Verbesserung notwendig.

**Developer response:** Es tut uns leid, dass du Probleme bei der Registrierung hattest. Bitte melde dein Anliegen über unser Portal Parla con AT, damit unser Team es prüfen kann.

### 1/5 — Misinformation

*2025-05-30*

This app has misinformation which may lead you to get fines. Please check with bus driver to ensure your ticket validity

**Developer response:** Sorry that you had a bad experience. Please report the issue through our Parla con AT portal so our team can check it.

### 1/5 — Terrible app

*2025-05-12*

Saved bus schedules just disappear off the Home Screen after a few seconds. And you can no longer remove saved stops.

**Developer response:** Hello Adam, in the next releases the integration of the localization on the bus map is expected. Thank you

### 1/5 — Schlecht

*2025-05-10*

Ich erwarte in der heutigen Zeit Multilingale App‘s , gerade für den ÖPNV der auch von Touristen benutzt wird welche die Landessprache nicht beherrschen. Die Fahrpreis Suche ist eine Katastrophe

### 1/5 — too bad

*2025-01-15*

too stuiped

### 1/5 — Indicazione orari scandalosi!

*2024-12-27*

Orari dell’app diversi da quelle sulla pensiline per la linea 500!! Ma volete trovare un modo semplice per far consultare gli orari a noi poveri cristi cavolo!

### 1/5 — Good App to Scam tourists

*2024-12-10*

Be aware of this app. It is one of the money making app that will trap tourists. It will deceive you to buy a ticket but if you forgot to validate the ticket, it is still worthless. Be very careful!

### 1/5 — Unable to sign up so therefore I can’t buy a ticket

*2024-11-22*

Buying tickets is only possible with signup but the signup submit button remains disabled even though I’ve filled out all fields. Maybe there is an issue with autofill

### 1/5 — Terrible

*2024-10-22, version 1.3.3*

The dumbest transport system in europe

### 1/5 — Terrible app

*2024-09-22*

This app doesn’t reflect the correct stops, nor is it easy to use as some functions don’t work. For example, I can’t see or select stops from the map, and I also can’t search for a stop. It’s difficult to get accurate timetables.

**Developer response:** Hi, you can search for a stop from the Timetables > Timetables section, however if you have doubts about how to use the app consult the FAQ section at-bus.it/en/faq or write to us on at-bus.it/en/talk-with-at. Thank you

### 1/5 — Scam company

*2024-09-11*

There was no way of buying a ticket and bus stop didn’t show QR to download app. Driver didn’t accept our cash and then 3 men got on to “fine” us without tickets. They lied about being government officials (private company) and working with the police and forced us to pay. Absolute scammers

## Most critical reviews (10 lowest-rated)

### 1/5 — Does not work since the latest update

*2026-08-05*

The app stopped working

### 1/5 — Warning: Transportation may become a tourist Trap for Families! (Contactless Payment System)

*2026-07-26*

I want to inform in general about this transportation company, because our experience and those of other persons reveal their business practices. I would like to strongly warn families and groups about the contactless payment system (Tip Tap) on Autolinee Toscane buses and trams!
We wanted to buy tickets for two people. However, the system does not allow you to buy more than one ticket with a single credit card (Mastercard) – the rule is strictly 1 card = 1 ticket. When we tried to pay for the second ticket using a standard German debit card (EC / Maestro), the terminal repeatedly rejected it.
The main issue: Due to strong sunlight on the terminal's screen, it was completely impossible to read whether the payment went through or failed. There was no clear feedback. As a result, we were fined during a ticket inspection. To make matters worse, filing an appeal afterwards is not allowed once you pay the fine on the spot.
Important for all travelers:
1. No Debit/EC Cards: Standard German debit/EC cards are not accepted by the terminals.
2. Every person needs their own payment method: You cannot pay for partners or children with the same card. Each person must use a separate card or device (e.g., 1x physical card, 1x Apple Pay / Google Pay on a phone).
3. Unreadable Screens: Do not rely on the terminal screen in bright sunlight – you simply cannot see if the transaction was successful.
Completely customer-unfriendly and a trap for tourists who are acting in good faith and just trying to buy a ticket!
There seem to be well-organised inspectors out and about, scouring the railways and ‘picking people up’.

### 1/5 — Scam

*2026-07-13*

I paid for 10 tickets, after using only one, all the other left disappeared. Tried login out / in and refresh. Gone

### 1/5 — App inaffidabile

*2026-07-11*

L’app assolutamente inaffidabile. A Montepulciano, più di 50% degli autobus segnalati sull'app non passa.

### 1/5 — Peggiorato!

*2026-06-02*

Perché cambiare inutilmente un app che funzionava benissimo?

**Developer response:** Ciao, grazie per aver condiviso la tua esperienza. Ti invitiamo a scrivere su at-bus.it/it/parlaconat indicando quanto riscontrato: il nostro team valuterà la tua richiesta e ti risponderà direttamente. Grazie.

### 1/5 — Awful new app

*2026-05-23*

Bring back the old app please! That one had issues too but at least it was slightly intuitive and you could keep your favorite stops on the home page. This new app is impossible to navigate, absolutely unintelligible and to be honest, infuriating when you need to find a bus time. Nothing that is supposed to make one’s life easier should be so hard.

**Developer response:** Ciao, ci dispiace che la nuova app non ti piaccia. A breve saranno inoltre disponibili dei tutorial per aiutarti a orientarti nelle nuove funzionalità. Grazie.

### 1/5 — Wrong Information

*2026-03-02*

The app does not accurately tell you about disruptions to bus routes. It inaccurately displays arrival times, and it does not let you buy a ticket on the app despite it allowing you to enter all of the info needed to do so. BS app in major need of a revamp.

### 1/5 — Il peggior sistema di trasporto pubblico che abbia mai visto.

*2026-01-08*

Il peggior sistema di trasporto pubblico che abbia mai visto. Un autobus su due è in ritardo o fuori servizio. Solo il tram funziona bene.

### 1/5 — Fined €43 each - even though we had a ticket!

*2025-10-24*

We were travelling from Forte dei Marmi to Massa but had to change at Marina de Massa.  Unfortunately, we got off the bus one stop too early and tried to find our way.  After looking for the stop we decided to go for a coffee and had a look round the market.  After asking a couple of people they told us we could pick up the Massa bus at the hospital.  It was a long walk for two 70 year olds!  We got on the bus at the hospital and after a couple of stops it was boarded by inspectors who told us our tickets were invalid as we were only allowed 70 minutes to connect.  There was absolutely nothing on the ticket to say this and the person at the tourist information who sold us the tickets did not tell us either.  How is anyone supposed to know this?  We felt we were treated very aggressively and frightened by the inspectors.  Certainly no way to treat two 70 year old ladies.  Beware!

### 1/5 — Not friendly user

*2025-10-09*

Don’t forget to validate your tickets, it will cost you 40€ if you get verified by a not so friendly security guy.  The app. is not easy to understand for a tourist…😡

## Most praised reviews (10 highest-rated)

### 5/5 — Works

*2025-06-19*

You can buy and activate tickets for florence very quick. Log in via google/apple possible

### 5/5 — Useful app

*2025-04-23*

We didn’t have to queue for a ticket from the driver because we bought prior with this app. It was an easy process… not sure why the bad reviews! Wanted to review to make sure people know it’s fine to use! ☺️

### 5/5 — Absolutely fine

*2024-11-03*

A lot of bad reviews here, I bought a ticket on my iPhone, pick your starting and end point then Apple Pay works. Some reviews mentioned Italy tax code? Didn’t need to input it, works fine.

### 5/5 — Fast, easy, stable

*2024-05-26*

The app doesn’t take up much space which is great it you need to download over 5G. It’s available in English, easy to navigate and to pay (allows for Apple Pay!). Great to purchase your tickets e.g. for a day trip on the Isle of Elba!

### 5/5 — 피렌체 트램 티켓 구매 좋아요

*2023-12-15*

현대카드 애플페이가 안되길래
현대카드 실물 카드 정보도 인식이 안됐어요. 
대신 다른 신한카드로 했더니 결제가 잘 되네요. 어떤 기준인지 모르겠지만요~ 
그래도 덕분에 잘 샀습니다.

**Developer response:** Thank you!

### 5/5 — Funktioniert alles

*2023-09-18*

Aufgrund der schlechten Bewertungen war ich erst skeptisch, aber die App läuft! Klar, gibt es hier und da ein paar Funktionen, die benutzerfreundlicher sein könnten. Aber Ticketkauf ist via App problemlos möglich und es werden auch Verbindungen angezeigt, die man bei Google Maps vergeblich sucht

**Developer response:** Thank you!

### 5/5 — Useful for reference

*2023-09-12*

A well designed app. It provides detailed information about bus stops and timetables. The “buy tickets” and “my account” functions are unfortunately not available unless you have an Italian tax code (codice fiscale). So users from outside the European Union may not be able to use the app to buy tickets.

**Developer response:** Hello, it is possible to purchase tickets even without an Italian tax code, you need only to sign up on "my at" and purchase in the my tickets section. Thank you.

### 4/5 — Helpful to cross check with map app

*2025-09-05*

I found the combination of this app and Google Maps to be most helpful in getting around, confirming which stops are operational, etc. I did experience a small overcharge from not understanding when tapping off (in addition to tapping on) was necessary.

### 4/5 — Ein bisschen umständlich - aber funktioniert

*2025-07-31*

Sicherlich könnte man die App etwas besser machen, so dass eine intuitive Bedienung sie vereinfachen würde. Aber alles in allem funktioniert die App einwandfrei! Ich hatte in zwei Wochen nicht einmal Probleme 😊

### 4/5 — It worked when nothing was open on the weekend

*2024-04-23*

I used it last year in June when everything was shut on a Sunday morning. Set up the account & bought three 90min tickets. 
Activated once on the bus. 
No dramas.

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-25.*