# ATC WebWise Plus — user reviews

> 14 indexed App Store user reviews of ATC WebWise Plus by The Adirondack Trust Company, rated 4.80/5 from 932 ratings.

- Source: https://appshunter.io/ios/app/atc-webwise-plus/id1553821339/reviews
- App overview in markdown: https://appshunter.io/ios/app/atc-webwise-plus/id1553821339.md
- Rating breakdown: 5★ 827 · 4★ 60 · 3★ 13 · 2★ 10 · 1★ 22

## What do users think of ATC WebWise Plus?

Overall sentiment: positive

**Pros**

- 🏆 Best Bank in America
- 👍 Amazing customer service
- 🚀 Easy to use app
- 💡 Lots of new functions
- 👍 Intuitive interface
- 💡 Facial recognition
- 💡 Mobile check deposit
- 💡 Money management features

**Cons**

- 🐛 Random statements posted to account
- 🔍 Search feature deficient
- 🔍 Can't include memo for bill payments
- 🐛 Difficulties with remote deposit
- 🔒 Login issues, not accessible

**Commonly reported bugs**

- Login screen issues
- Remote deposit problems

**Most requested features**

- Date range search option
- Dark mode option

## Most critical reviews (10 lowest-rated)

### 1/5 — Awful

*2024-02-21, version 2023.10.1.1*

Random statements posted to my account.

### 1/5 — Difficulties with remote deposit

*2023-02-07, version 2022.09.03*

Since new web, I have to retake pictures as payers handwriting is not clear. I spend a lot of time making several deposits.

### 1/5 — Absolute trash, not accessible

*2023-01-21, version 2022.09*

Spent two hours trying to login because it wouldn’t accept my original UserID, and when I asked for an email to be sent I never received one, despite knowing that it’s the correct email for my account. Their only solution was to call them. As someone with hearing difficulties that isn’t an option for me, nor is heading to a location. It also defaults all my settings to light mode when makes it almost impossible for me to use with my photosensitivity.

I have no idea why they’re changing apps to this trash one other than it will probably make them more money somehow. Vultures.

### 2/5 — Serious app shortcoming

*2023-04-14, version 2023.03*

It’s very disappointing that the previous good application was replaced by this one.  When making payments I can’t even include any memo to cross reference it to the bill I’m paying.  I’m actually considering switching banks after 23 years, because of this significant shortcoming.

### 4/5 — Search feature deficient

*2023-08-04, version 2023.03*

The previous search feature flexibility, including a date range, seems to have been eliminated.

### 5/5 — The absolute best !!

*2026-07-08, version 2026.4.2.2*

The absolute best !
Expedient 
Transactions 
Available all the time

### 5/5 — Great Home Town Bank

*2026-06-17, version 2026.01.01*

Always friendly and knowledgeable staff at Adirondack Trust Co.  I would not bank anywhere else!

### 5/5 — Best Bank

*2026-04-02, version 2025.12.01*

Wonderful

### 5/5 — Best Bank In America!

*2023-11-09, version 2023.03*

This is hands down, the best bank in America.
My grandmother was a teller at ATC for her entire career 1950-1970s. 
The customer service is amazing and has been since they first opened their doors, almost 100 years ago. Charlie Wait has set the a president that is exemplary and this bank will be around for generations to come.

### 5/5 — Makes things simple & easy.

*2023-02-24, version 2022.09.03*

Just a very easy app to use, allows me to handle my accounts seamlessly, and it looks great!

## Most praised reviews (4 highest-rated)

### 5/5 — Love the app!

*2023-02-02, version 2022.09.03*

The app is super easy to use and has some great features. The bill pay is super convenient and everything seems very secure. Definitely recommend!

### 5/5 — Easy to use and lots of new functions!

*2023-01-30, version 2022.09.03*

The upgraded WebWise platform is very easy to pick up based on the previous program and has many new functions that show a clear improvement!

### 5/5 — Great app!

*2023-01-29, version 2022.09.03*

Very intuitive interface.  Nice to see all my transactions on one screen (unlike the old app) and easier navigation to bill pay.  I also like the new money management feature!

### 5/5 — Great New App!

*2023-01-29, version 2022.09.03*

New WebWise is working very well.  I like the facial recognition, the mobile check deposit, money management with MX, and the other new features.   Definitely a big step in the right direction.

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-25.*