# Atelier > Resort management app for check-in, room service, and hotel information. (iPhone/iPad app by IN4H.) - Source: https://appshunter.io/ios/app/atelier/id1441786974 (this page in markdown: same URL + `.md`) - Developer: [IN4H](https://appshunter.io/developer/1288316435) - Category: Travel, Lifestyle - Price: Free - Rating: 2.40/5 from 38 App Store ratings · 17 written reviews indexed - Age rating: 4+ - Requires: iOS 12.0 · 110 MB - Languages: American English - Released: 2019-03-03 - Data updated: 2026-06-10 - Monetization: free - User reviews in markdown: https://appshunter.io/ios/app/atelier/id1441786974/reviews.md ## What is Atelier? La app de ATELIER Playa Mujeres es mucho más que una aplicación para tus dispositivos móviles. Realiza tu check-in online y selecciona la ubicación de tu habitación que más te guste según la categoría reservada. La aplicación ha sido diseñada con prácticas funciones, como check-in, llave de cuarto, tienda, guía de restaurantes y servicios, guía de TV, chat con el concierge, servicio a cuartos y mapa del hotel. Con la app también podrás navegar entre las distintas categorías de suites disponibles y realizar un upgrade automático. Lleva un control más detallado de tus gastos durante tu estancia o compra online artículos directamente desde nuestra boutique y recíbelos en la comodidad de tu habitación. Realiza un recorrido virtual por nuestras instalaciones y conoce nuestra galería de arte, los servicios de spa y el campo de golf. Contacta al concierge a través del chat integrado y reserva tus actividades o restaurantes favoritos para que disfrutes tus vacaciones al máximo, sin preocupaciones. ## Key features - Online check-in - Room selection - Digital room key - Concierge chat - Room service ordering - Expense tracking - Virtual tours ## Recent user reviews (10 of 17) All indexed reviews: https://appshunter.io/ios/app/atelier/id1441786974/reviews.md ### 1/5 — Does not work *2023-08-12* The app is completely useless. I am not able to use any feature in my iphone (maps, charges, menus) useless!!! ### 1/5 — Useless *2023-08-04* Not much of anything works on this app. ### 1/5 — Useless *2023-03-05, version 1.31* This is literally the most useless app I’ve had the unfortunate opportunity to download. I use an iPhone 11. I asked for a map to get acquainted with the property, and the front desk told me to use the app. The map was impossible to navigate and provided no information. I could never see what reservations I had made which meant I had to leave my room to find a kiosk where I could check and confirm the time of dinner reservations. Don’t waste the space or effort to download this. It is not going to help your trip be more enjoyable. ### 2/5 — Needs extensive improvement *2022-07-24, version 1.22* This app is almost unusable on my iPhone 8. Yes, it is old but newer models have the same dimensions. I am unsure what is located off screen to the right and bottom. Any charges are completely off screen. Food menus all display an error box. The map does not have a tab to display restaurants. We cannot determine how to visit estudio when we are staying at the adult atelier side. The map should help. ### 1/5 — Cant login *2021-05-31, version 1.16* Amazing idea in concept but when I put in my check-in info and confirmation I get a “Kids Activities” error and can’t log in. Hope this can be fixed before the end of my stay... ### 1/5 — Wrong info galore *2021-05-11, version 1.15* The information on the app is wrong or out dated. The reason for an app (convenience) is not there. You want to book something? You click book…and tells you to call an extension. Not worth the download for a visit. Could be beneficial…in the future. ### 4/5 — Could use a nature feature *2021-04-27, version 1.15* It was a good app for what it was supposed to do like open the room, look at restaurants, and navigate around the hotel. I would have loved for it to have information about the animals and flora that a guest would see at the resort. We saw lots of lizards and birds and I would have loved to learn about them. ### 5/5 — Easy access *2021-03-24, version 1.14* If you have issues logging in, the name who the reservation is under has to give access first on their phone for someone else to be able to log in. Overall, app is very helpful. Details for restaurants, location of everything and you can unlock/lock your room with the app! ### 2/5 — Can’t log in *2021-02-03, version 1.12.0* Super disappointed that it won’t let me log in after putting in my reservation info. Seems like the app has a cool concept but it definitely needs an update! At least the 3D map can be used without logging in. ### 1/5 — Poor function *2020-11-16, version 1.11.0* We were excited to use this to order room service but none of the food options come up. We were excited to take exercise classes here, just to find out they aren’t offering most of the ones on both the website and app. We also thought we could sign up for activities on the app but you can’t. I can see what this app has been rated so poor. ## Frequently asked questions about Atelier ### What is Atelier? Atelier is a resort management app designed to enhance your stay at ATELIER Playa Mujeres. It allows for online check-in, room selection, digital room keys, and direct communication with hotel staff. ### Is Atelier free to download and use? Yes, Atelier is available for free on supported devices. There are no upfront costs to download or use the core features of the application. ### What devices does Atelier support? Atelier is available for iPhone and iPod devices. It is designed to be accessible on these mobile platforms. ### How often is Atelier updated? The app was last updated on August 24, 2023, with version 1.32. Regular updates ensure the app remains functional and includes any necessary improvements. ### What are the main benefits of using Atelier during a stay? Users can enjoy a more convenient and seamless resort experience by utilizing features like online check-in, selecting their preferred room location, and easily ordering room service or contacting the concierge. ### Can I make purchases through Atelier? Yes, you can purchase items directly from the hotel's boutique through the app and have them delivered to your room. The app also helps you track your expenses during your stay. ### What is the age rating for Atelier? Atelier has an age rating of 4+, making it suitable for a wide range of users. This indicates it contains content generally considered appropriate for children. ### How can I contact the concierge using Atelier? You can easily connect with the concierge through the integrated chat feature within the Atelier app. This allows for quick reservations of activities or restaurants. ## Version history (last 5 releases) ### 1.32 — 2023-08-24 Map update ### 1.31 — 2023-01-16 Restaurant Menu Update ### 1.22 — 2021-12-22 - Minor bug fixes ### 1.21 — 2021-09-05 Mejoras en room service ### 1.20 — 2021-09-01 Mejoras en IRD ## Apps similar to Atelier | App | Rating | Price | Category | | --- | --- | --- | --- | | [Viator Tours & Attractions](https://appshunter.io/ios/app/viator-tours-and-attractions/id434832826) | 4.9 (252,736) | Free | Travel | | [Hoteles Xcaret](https://appshunter.io/ios/app/hoteles-xcaret/id1474819420) | 1.5 (452) | Free | Travel | | [Guest Assist](https://appshunter.io/ios/app/guest-assist/id1417283017) | 1.9 (12) | Free | Travel | | [Le Blanc Spa Resorts](https://appshunter.io/ios/app/le-blanc-spa-resorts/id1462957325) | 4.8 (5,134) | Free | Travel | | [Marquis Los Cabos Resort & Spa](https://appshunter.io/ios/app/marquis-los-cabos-resort-and-spa/id1194778625) | 1.8 (6) | Free | Travel | | [Pasaporte NL](https://appshunter.io/ios/app/pasaporte-nl/id1437667651) | 3.0 (4) | Free | Travel | ## More apps by IN4H - [The ADH Gallery Collection](https://appshunter.io/ios/app/the-adh-gallery-collection/id1479627085) - [Óleo Cancún Playa](https://appshunter.io/ios/app/oleo-cancun-playa/id1516680560) All apps by IN4H: https://appshunter.io/developer/1288316435 --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*