# Atera — Atera RMM & PSA software

> Mobile IT support and management for MSPs and IT departments. (iPhone/iPad app by Atera Networks LTD..)

- Source: https://appshunter.io/ios/app/atera/id1478043603 (this page in markdown: same URL + `.md`)
- Developer: [Atera Networks LTD.](https://appshunter.io/developer/1478043602)
- Category: Utilities, Productivity
- Price: Free
- Rating: 1.70/5 from 112 App Store ratings · 93 written reviews indexed
- Age rating: 4+
- Requires: iOS 13.0 · 71 MB
- Languages: American English
- Released: 2019-08-28
- Data updated: 2026-08-28
- Monetization: freemium
- User reviews in markdown: https://appshunter.io/ios/app/atera/id1478043603/reviews.md

## What is Atera?

Introducing the Atera mobile app! Provide awesome IT support to your customers, at the office, on-site, and on-the-go, with alert monitoring, access to customers, contacts and devices, remote access, and more.

Atera is a unique platform designed for Managed Service Providers (MSPs) and internal IT departments; Combining Remote Monitoring and Management (RMM), Help Desk, Remote Support, Billing and Reporting —it’s a complete, one-stop-shop that enables MSPs to manage their entire business. The mobile app is a lite version designed to be used alongside Atera software.

## Key features

- Alert monitoring
- Customer and device access
- Remote access
- On-site support
- Help desk
- Remote Monitoring and Management (RMM)

## What do users think of Atera?

Overall sentiment: negative

**Pros**

- 🚀 Quick remote connection access to devices
- 📱 Helpful for on-the-go support when away from desk
- 🔔 Push notifications for alerts and tickets
- 👁️ Ability to view customer lists and device information
- 🌐 Works well with SSO authentication

**Cons**

- 🐛 Persistent login failures and authentication loops
- 🐛 Frequent unexpected logouts
- 🐛 App crashes when accessing tickets or replying
- 🐛 Blank white screens after login
- 📉 Very limited functionality compared to web version
- ⏱️ Slow performance and navigation
- 🔌 Requires constant re-authentication despite biometric protection
- 📱 Poor mobile responsiveness and UI design
- 🖼️ Images and attachments fail to display
- ❌ Missing critical features from web platform
- 🔄 Unreliable data sync and refresh
- ⚠️ MFA authentication issues and errors

**Commonly reported bugs**

- Login loops back to authentication screen
- MFA window fails to appear
- App won't connect or load data
- Blank white screen after successful login
- Message input field hidden behind keyboard when replying to tickets
- App freezes when accessing tickets
- Biometric authentication fails with 'Something went wrong' error
- Notifications don't arrive when app is logged out
- Ticket text displays only one line
- Images and attachments not rendering
- Filters not working correctly
- Resolved or deleted tickets still appearing in lists
- App crashes when replying to tickets
- Timer auto-starts when viewing tickets
- Keyboard and UI overlap issues
- Recent update broke ticket reply functionality
- iOS 26 compatibility issues
- Biometric login inconsistently working

**Most requested features**

- Full ticket creation and management capabilities
- Dark mode for nighttime usage
- Patch management integration
- Software reporting and uninstall features
- Device assignment and renaming functionality
- Technician chat and messaging
- Custom app dashboard
- Host services and task manager access
- Support chat and ticket access via app
- Script execution capability
- Extended session timeout or persistent login
- OAuth 2.0 support for biometric-only authentication
- GPS tracking for technicians
- Scheduler for shifts and time off
- Task management system
- Improved ticket text display and formatting
- Better image and attachment handling

## Recent user reviews (10 of 93)

All indexed reviews: https://appshunter.io/ios/app/atera/id1478043603/reviews.md

### 1/5 — Horrible App

*2026-07-12*

The app is full of bugs and glitches during every use. You can’t see who you’re emailing (the email address is hidden) and you can’t see who else is copied when replying. Screenshots and photos don’t come over well. There’s no ability for agents to create their own canned replies. Some basic functions bug out, like when trying to write a longer reply, you can’t expand the text box, but the send button won’t be visible and trying to get it to work properly is a never ending problem. Very few features. No dark mode. The company emails replies back at 11pm PST on Saturdays. Feels like it was outsourced to India and not properly maintained.

### 1/5 — Not useful.

*2026-03-17, version 1.1.0084*

As far as I can tell, it’s a glorified notification mechanism only. The worst part is, I’ve always been a mobile-first person.

This app forces you to your laptop (or to sign into Atera on a mobile browser for a barely workable solution), effectively pushing everyone 10+ years into the past.

A serious missed opportunity for them.

### 1/5 — Can you please fix the app !!

*2026-03-07, version 1.1.0084*

Can you please fix the app for IOS 26 . Can’t login . It loops back

### 1/5 — Hot garbage

*2026-02-17, version 1.1.0084*

Absolute trash, to this day. Still cannot login.

### 2/5 — Unacceptable login issues

*2026-01-24*

The app “works” but is very limited in features. This in itself is not a huge dealbreaker because it’s understood to be a companion to the website, but what I can’t tolerate is the app keeps logging out on its own and then won’t allow me to log in again *every time* on my own phone and iPad, requiring me to go through hoops receiving an email and logging in from the browser. This makes notifications useless as they don’t arrive if the app is logged out.

### 1/5 — Rarely works

*2025-12-11*

I can rarely ever get this app to login successfully. Now with my new phone, it never logged in. I uninstall it reboot, install it again and it just goes to a blank white screen. I close it open it and it wants me to login again when I go through the same pattern over and over again, so it’s basically a worthless app at this point.

### 1/5 — Terrible app

*2025-12-11, version 1.1.0077*

So many login issues, it makes the app unusable. UI is also just terrible.

### 1/5 — App Sucks

*2025-12-11, version 1.1.0077*

While the Atera platform is great, this app really sucks. It’s pointless to have an app that you can’t even use. You can’t even get past the login. Support just says they’ll have to whitelist your device for it work. We’ll probably switch software just because of this issue alone.

### 1/5 — Unreliable

*2025-12-11, version 1.1.0077*

Similar to other comments. App is horrible and refuses to login. App needs to be redesigned. Getting tired of this. Do better!

### 1/5 — Doesn’t work ….

*2025-12-08, version 1.1.0066*

I can’t even reply to Tickets. The functionality is broken.
🤦🏻‍♂️

## Frequently asked questions about Atera

### What does the Atera mobile app do?

The Atera mobile app allows IT professionals to provide IT support to their customers from anywhere. It offers features like alert monitoring, access to customer information and devices, and remote access capabilities, all designed to complement the full Atera platform.

### What are the key features of the Atera mobile app?

Key features include alert monitoring for proactive issue detection, access to customer and device details, and the ability to perform remote access for troubleshooting. It also supports on-site IT support and integrates with the help desk functionalities of the Atera platform.

### Is Atera a free app?

The Atera mobile app is a lite version designed to be used alongside the Atera software. While the app itself is free to download and use, the full Atera platform, which includes RMM, PSA, and billing, operates on a freemium model, suggesting there are paid tiers for advanced features and business management.

### Who is the target audience for Atera?

Atera is specifically designed for Managed Service Providers (MSPs) and internal IT departments. It provides a comprehensive solution for managing their entire IT business, from remote monitoring and management to help desk services and billing, enabling them to support clients effectively.

### What kind of IT tasks can I perform with Atera on mobile?

With the Atera mobile app, you can monitor alerts to stay informed about system issues, access detailed information about your customers and their devices, and initiate remote access sessions to troubleshoot problems. It's ideal for providing IT support whether you are at the office, on-site, or on the go.

## Version history (last 5 releases)

### 1.1.0199 — 2026-08-02

Fix windows agent installer link and command line links

### 1.1.0188 — 2026-06-21

Fix CC recipients were dropped when replying to a ticket comment

### 1.1.0184 — 2026-06-07

Feature: Added a device MAC address search filter.
Feature: Added the number of CPU cores to device details.
Feature: Added ticket comment recipients.
Feature: Technician signatures are now appended to public ticket replies.
Fix: Resolved dial issues from the contact page.
Fix: Resolved a UI issue where the search field displayed an “X” before typing.
Fix: Fixed the “View All” button in search results to navigate to the correct tab.
Fix: Restored Splashtop Premium access.

### 1.1.0128 — 2026-04-13

Fix: Resolved an issue where long text in the comment box would disappear when creating or adding a comment on the ticket page.
Fix: Resolved an issue where ticket status was not correctly read on first load, affecting closed/resolved states.

### 1.1.0084 — 2026-01-23

Fix: Resolved an issue with textboxes.
Fix: Resolved an issue where time entry actions were missing activity records.

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## Related topics

[atera](https://appshunter.io/ios/topics/atera) · [ateral](https://appshunter.io/ios/topics/ateral) · [endsight](https://appshunter.io/ios/topics/endsight) · [mservices lite](https://appshunter.io/ios/topics/mservices-lite) · [datto rmm](https://appshunter.io/ios/topics/datto-rmm)

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*