# Atera — user reviews > 93 indexed App Store user reviews of Atera by Atera Networks LTD., rated 1.70/5 from 112 ratings. - Source: https://appshunter.io/ios/app/atera/id1478043603/reviews - App overview in markdown: https://appshunter.io/ios/app/atera/id1478043603.md - Rating breakdown: 5★ 8 · 4★ 4 · 3★ 7 · 2★ 15 · 1★ 78 ## What do users think of Atera? Overall sentiment: negative **Pros** - 🚀 Quick remote connection access to devices - 📱 Helpful for on-the-go support when away from desk - 🔔 Push notifications for alerts and tickets - 👁️ Ability to view customer lists and device information - 🌐 Works well with SSO authentication **Cons** - 🐛 Persistent login failures and authentication loops - 🐛 Frequent unexpected logouts - 🐛 App crashes when accessing tickets or replying - 🐛 Blank white screens after login - 📉 Very limited functionality compared to web version - ⏱️ Slow performance and navigation - 🔌 Requires constant re-authentication despite biometric protection - 📱 Poor mobile responsiveness and UI design - 🖼️ Images and attachments fail to display - ❌ Missing critical features from web platform - 🔄 Unreliable data sync and refresh - ⚠️ MFA authentication issues and errors **Commonly reported bugs** - Login loops back to authentication screen - MFA window fails to appear - App won't connect or load data - Blank white screen after successful login - Message input field hidden behind keyboard when replying to tickets - App freezes when accessing tickets - Biometric authentication fails with 'Something went wrong' error - Notifications don't arrive when app is logged out - Ticket text displays only one line - Images and attachments not rendering - Filters not working correctly - Resolved or deleted tickets still appearing in lists - App crashes when replying to tickets - Timer auto-starts when viewing tickets - Keyboard and UI overlap issues - Recent update broke ticket reply functionality - iOS 26 compatibility issues - Biometric login inconsistently working **Most requested features** - Full ticket creation and management capabilities - Dark mode for nighttime usage - Patch management integration - Software reporting and uninstall features - Device assignment and renaming functionality - Technician chat and messaging - Custom app dashboard - Host services and task manager access - Support chat and ticket access via app - Script execution capability - Extended session timeout or persistent login - OAuth 2.0 support for biometric-only authentication - GPS tracking for technicians - Scheduler for shifts and time off - Task management system - Improved ticket text display and formatting - Better image and attachment handling ## Newest reviews (19 of 93) ### 2/5 — Unacceptable login issues *2026-01-24* The app “works” but is very limited in features. This in itself is not a huge dealbreaker because it’s understood to be a companion to the website, but what I can’t tolerate is the app keeps logging out on its own and then won’t allow me to log in again *every time* on my own phone and iPad, requiring me to go through hoops receiving an email and logging in from the browser. This makes notifications useless as they don’t arrive if the app is logged out. ### 1/5 — Can’t login *2025-12-06, version 1.1.0066* No errors. Just loops. It was bad before but now useless. ### 1/5 — Newest update cannot respond to tickets. *2025-12-04* The latest update makes us unable to type and send messages in tickets. When attempting to write ticket response the screen goes all white but leaves the keyboard open. You cannot use any part of the UI to send, and you can’t confirm what you’re typing or even know if it’s typing in the first place. This is a major problem. ### 1/5 — Can’t login *2025-12-04, version 1.1.0066* It just returns to the login start after I enter my password. No chance to enter my MFA. ### 1/5 — Can’t log on *2025-12-04, version 1.1.0066* Desktop functions are great and I rely on them daily. The app has very limited functionality, but even those few options are unavailable as I frequently cannot login. Zero stars for a product that never really works. ### 1/5 — Pretty terrible *2025-11-07* I would give zero stars if I could. The app is very unstable and unreliable. Logging in almost always fails a few times. It is slow, clunky, and does not refresh information. The filters don’t always work. I see random tickets that have been resolved or deleted that show up- even when filters are set correctly. Not a very helpful app - especially in the IT field, where reliability and timeless is crucial. I could see if this was nearly stages but this app is 4+ years old. Basic bugs should be worked out by now- especially with how much AI they use. Stop focusing on AI and just make the core foundational features function reliably. ### 1/5 — Terrible *2025-10-30, version 1.0.1346* Just how can an app be so terrible. Do you even QA this before release. Legit can’t even login - just a loop. ### 1/5 — Always Broken *2025-10-20, version 1.0.1346* It’s not hard y’all. Your competitors do it successfully all the time. It’s just a web page in an app wrapper. Figure it out. ### 1/5 — Can’t even log in *2025-10-17* This app is constantly logging me out and now I can’t even log in to the app because MFA window never pulls up. Really frustrated with this tool and they are focusing on adding more product I can’t use instead of making the product I pay for actually be reliable. ### 1/5 — Can you please fix the app !! *2025-10-09, version 1.0.1346* Can you please fix the app for IOS 26 . Can’t login . It loops back ### 1/5 — Does not work! *2025-09-26, version 1.0.1346* I have contacted Atera several times, yet they refuse to get the app working. It will not “CONNECT” ### 1/5 — Bad real bad *2025-09-11, version 1.0.1346* Terrible app!! Seriously ### 1/5 — Useless *2025-08-05, version 1.0.1346* The app is unusable. Makes it very difficult to run my business on the go. ### 1/5 — Not dependable *2025-07-23* It’s very frustrating how often it doesn’t work when you need it in the field. If it will let you log in successfully, it may just plague you with a blank screen where it looks like the data just fails to load and leaves the entry templates in the background. No way to refresh. When it does work, if you don’t use it for like 10 minutes you’ll have to log back in and hope you don’t get the blank screen again. Timeout is a feature to combat the blank screen maybe? I want to like Atera but man.. Prioritize shoving Copilot down your throat but can’t have a dependable mobile app. ### 2/5 — Improve *2025-06-24* I’d like to see the app improved. I think it’s time. I utilize it to make connections in and out of systems, monitor etc when I am not at my desk. In that sense, this app is useful. However, the app doesn’t do the atera platform justice. There is so much you can do in atera that you can’t do in the app. It would be nice to see updates like a custom app dashboard, technician chat, patch management, host services management, host task manager, access to atera support chat/ticket via the app, access to more settings, etc. I would really like to see a dark mode. Sometimes I’m working at night off of my phone and the white background is blinding, even at the lowest brightness settings. App needs an overhaul to truly be an RMM app, imho. ### 1/5 — Just a webapp *2025-04-01, version 1.0.1346* Considering a mobile app is arguably the most important part of an RMM service, this is unacceptable. ### 1/5 — Not worth the frustration! *2025-02-17, version 1.0.1346* App not very responsive on mobile device! Breaking my finger attempting to move to a different field on the app. No “Devices” section. More frustrating than useful. Removing from iphone. ### 1/5 — Not worth the frustration! *2025-02-07* App not responsive on mobile device at all! Breaking my finger attempting to move to a different field on the app. More frustrating than useful. Removing from iphone. ### 2/5 — Buggy *2025-01-29, version 1.0.1087* I've had quite a few issues with the whole app freezing after accessing any ticket, I need to close and re-open the app entirely. Occasionally it's ok but more often than not it crashes. ## Most critical reviews (10 lowest-rated) ### 1/5 — Horrible App *2026-07-12* The app is full of bugs and glitches during every use. You can’t see who you’re emailing (the email address is hidden) and you can’t see who else is copied when replying. Screenshots and photos don’t come over well. There’s no ability for agents to create their own canned replies. Some basic functions bug out, like when trying to write a longer reply, you can’t expand the text box, but the send button won’t be visible and trying to get it to work properly is a never ending problem. Very few features. No dark mode. The company emails replies back at 11pm PST on Saturdays. Feels like it was outsourced to India and not properly maintained. ### 1/5 — Not useful. *2026-03-17, version 1.1.0084* As far as I can tell, it’s a glorified notification mechanism only. The worst part is, I’ve always been a mobile-first person. This app forces you to your laptop (or to sign into Atera on a mobile browser for a barely workable solution), effectively pushing everyone 10+ years into the past. A serious missed opportunity for them. ### 1/5 — Can you please fix the app !! *2026-03-07, version 1.1.0084* Can you please fix the app for IOS 26 . Can’t login . It loops back ### 1/5 — Hot garbage *2026-02-17, version 1.1.0084* Absolute trash, to this day. Still cannot login. ### 1/5 — Rarely works *2025-12-11* I can rarely ever get this app to login successfully. Now with my new phone, it never logged in. I uninstall it reboot, install it again and it just goes to a blank white screen. I close it open it and it wants me to login again when I go through the same pattern over and over again, so it’s basically a worthless app at this point. ### 1/5 — Terrible app *2025-12-11, version 1.1.0077* So many login issues, it makes the app unusable. UI is also just terrible. ### 1/5 — App Sucks *2025-12-11, version 1.1.0077* While the Atera platform is great, this app really sucks. It’s pointless to have an app that you can’t even use. You can’t even get past the login. Support just says they’ll have to whitelist your device for it work. We’ll probably switch software just because of this issue alone. ### 1/5 — Unreliable *2025-12-11, version 1.1.0077* Similar to other comments. App is horrible and refuses to login. App needs to be redesigned. Getting tired of this. Do better! ### 1/5 — Doesn’t work …. *2025-12-08, version 1.1.0066* I can’t even reply to Tickets. The functionality is broken. 🤦🏻‍♂️ ### 1/5 — Buggy *2025-12-08, version 1.1.0066* Due to a recent update I can no longer reply to tickets, the message field is hidden behind the apple keyboard. ## Most praised reviews (10 highest-rated) ### 5/5 — ATERA mobile *2023-11-09, version 1.0.921* Fonctionne bien en français sur iPhone 14 Capable de géré les billets ( fermer , ouvrir ) + de voir liste et prendre à distance ordinateur Recevoir alerte ### 5/5 — Very good start *2020-12-22* Best MSP Software i know ! ### 5/5 — Thank-you! *2020-02-21* Atera, I appreciate the mobile APP! I can’t wait to see all the enhancements you all make. Excellent start thus far! ### 5/5 — RMM on the go! *2020-02-19, version 1.0.94* Finally we have a full featured RMM app for on the go support. Being internal IT, I don’t have the luxury of around the clock technicians or after-hours techs so this app makes life much easier. Great web platform now with a great iOS app! Love what Atera are doing in the PSA-RMM space! ### 4/5 — Solid App *2025-11-12* Never had any login issues as others have mentioned, not sure if it’s because we’re using SSO. Solid app that’s very helpful when walking around resolving issues. Also being able to look through devices and sites on the go is incredibly helpful. Only complaint is that I’d love if the app opener to the ticketing tab instead of alerts. ### 4/5 — OAUTH 2 *2020-05-26, version 1.0.206* Guys, The app badly needs OAUTH support. Logging in every time is ridiculous when you’re already on a biometrically protected, encrypted device. ### 4/5 — Très bien *2020-04-19* Bonne application. Césure certains périphériques en ligne « se connecter » est grisé ### 4/5 — Great *2020-02-19* It’s not bad for the first time release, logging into client machines without having to constantly log in to the web is a time saver. The alerts for devices not much or care for. I’m waiting for the next update to have the ticket system. Keep up the good work. As a software developer myself I know it can take time, don’t mind the negative reviews. ### 4/5 — Support clients in the go! *2020-02-17, version 1.0.94* Great app to see all my alerts for devices all on one page! Plus quickly look up customers and able to jump straight into a remote session with the customer! Only downside, no ticket feature (yet) looking forward to this integration. ### 3/5 — Recent update broke stuff. *2023-02-17, version 1.0.731* After recent update only 1 line is visible in tickets, images don’t load. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*