# athenaOne — For athenaNet providers

> Mobile clinical workflow extension for athenaOne providers to manage patient care. (iPhone/iPad app by athenahealth.)

- Source: https://appshunter.io/ios/app/athenaone/id1486336635 (this page in markdown: same URL + `.md`)
- Developer: [athenahealth](https://appshunter.io/developer/535158438)
- Category: Medical
- Price: Free
- Rating: 4.50/5 from 2,790 App Store ratings · 102 written reviews indexed
- Age rating: 17+
- Requires: iOS 17.0 · 608 MB
- Languages: American English
- Released: 2019-11-13
- Data updated: 2026-08-27
- Monetization: ad-supported
- User reviews in markdown: https://appshunter.io/ios/app/athenaone/id1486336635/reviews.md

## What is athenaOne?

***Patients: this app is for doctors and healthcare providers. If you’re looking for the athenahealth patient portal, please contact your doctor’s office***
Designed for athenaOne® Providers, the athenaOne® mobile is a secure, extension of athenaOne® clinical workflows designed to help athenaClinicals customers deliver better care. Simply log in with your athenaOne® credentials to get started.
- Access your daily schedule
- Quickly manage your clinical inbox 
- Prepare for upcoming visits ahead of time
- Use your existing documentation accelerators
- Document exams and place orders
- Create new patient cases and order groups

## Key features

- Access daily schedule
- Manage clinical inbox
- Prepare for visits
- Use documentation accelerators
- Document exams
- Place orders
- Create patient cases

## Chart rankings

- #183 in Top Free · Medical (US App Store)

## What do users think of athenaOne?

Overall sentiment: neutral

**Pros**

- 👍 Easy to navigate
- 🚀 Convenient for reviewing patient info
- 🚀 Helpful for after-hours calls
- 🚀 Saves time with chart prep

**Cons**

- 🐛 Frequent crashes and login issues
- 🔍 Limited functionality compared to desktop version
- 🔍 Difficult to access old documents and records
- 🔍 Clunky interface and too many clicks
- 🔍 Lacks key features like scheduling, billing, and controlled substance prescribing

**Commonly reported bugs**

- Login issues and credential expiration
- Inconsistent performance and freezing
- Incompatibility with certain devices and OS versions

**Most requested features**

- Ability to schedule appointments and visits
- Integrate billing functionality
- Support for controlled substance prescribing
- Improved search and document access
- Customizable interface and text size
- Seamless integration with patient portal

## Recent user reviews (10 of 102)

All indexed reviews: https://appshunter.io/ios/app/athenaone/id1486336635/reviews.md

### 1/5 — Can’t sign in anymore

*2026-07-26, version 2.2.121*

Stopped working at the sign in page despite “updating”

### 1/5 — Issue with login

*2026-07-08, version 2.2.120*

There is no option to get customer support

### 2/5 — Randomly stopped working

*2026-05-05*

Worked fine for months, now won't let me log in. Immediately says "your session expired" and takes me back to log in screen - rinse, repeat. Can't wait to not have access for 4 business days until I get a response to my support ticket, which will just be the incompetent support tech asking me a question already addressed in the ticket, so I can wait 4 more days for them to respond, etc.

**Developer response:** Hi,
We’re sorry to hear that you’re having trouble accessing the athenaOne mobile app. This is not the experience we want our users to have. To successfully debug and resolve the issue, our team would need your username and practice ID details. If you still haven’t heard back from our support team, please update your app store review with the case number so we can follow up. Going forward, we also recommend contacting your practice CSM to escalate any unresolved issues, as they may be able to assist more directly and help resolve the issue more quickly.

### 1/5 — Athena crashing

*2026-04-27, version 2.2.117*

Uninstalled and reinstalled for it to work again. Also when are they releasing the android version. They’ve been talking about it for years.

### 1/5 — No longer can use app

*2026-03-30, version 2.2.111*

Since you are requiring an update not available for my iPhone, I can no longer use this app. Worse less now.

### 1/5 — Not able to view inbox labs

*2026-03-26, version 2.2.115*

This app does not work well, please allow us to review and sign off labs on inbox

### 1/5 — Poor performance

*2026-02-10*

When the app work, it works great. Ambient is a big time saver. However, I typically have to update the app 2 to 3 times weekly to keep it running. This takes about 20 minutes. Always seems to happen when I need the app to work now. Also, ambient will sometimes say it is starting. Then I get done with the visit to find ambient failed to start, and nothing was recorded. Overall, disappointing. The pieces seem to be there. I just cannot get them to work consistently

**Developer response:** Hi,
Thank you for your feedback. We’re pleased to hear that the Ambient workflow has been a big time saver for you. Regarding the frequent updates, we typically release a new version once a month, so you shouldn’t need to update the app multiple times a week if you’re already on the latest version. We’d like to investigate whether this is an actual update requirement or possibly a background sign-in issue. Regarding your other concern about the issue of failing to record your visit, we definitely want to look into this and help resolve it as quickly as possible. To investigate both issues, we’d need a few additional details. So, it would be of great help if you could submit a case mentioning your username and the context ID referencing this review. Once we have those details, our team will look into the matter and get back to you.

### 3/5 — Visits

*2025-11-20, version 2.2.111*

Rescheduling, canceling and adding visits through the app would be a great improvement.

### 3/5 — Provider/ Locations filter

*2025-09-17, version 2.2.108*

The filter option doesn’t work when selecting specific providers.
Every time I select a filter option it doesn’t change the patient list, still showing other provider’s patients first before the one selected.

### 5/5 — Easy to navigate

*2025-08-25, version 2.2.107*

Takes some time to get used to but once you learn the basics, it’s very easy to use as a clinician.

## Frequently asked questions about athenaOne

### What does the athenaOne app do?

The athenaOne app is a secure mobile extension of athenaOne clinical workflows. It helps healthcare providers manage their daily schedules, clinical inboxes, and prepare for patient visits. It also allows for documentation of exams, placement of orders, and creation of new patient cases.

### What are the key features of athenaOne?

Key features include accessing your daily schedule, quickly managing your clinical inbox, preparing for upcoming visits, using existing documentation accelerators, documenting exams, placing orders, and creating new patient cases or order groups.

### Is athenaOne free to use?

The app itself is free to download and use. However, it is designed for athenaOne providers and requires existing athenaOne credentials to log in and access its features. The app does contain advertisements.

### Who is the target audience for athenaOne?

This app is specifically for doctors and healthcare providers who are customers of athenaClinicals and utilize the athenaOne platform for their clinical workflows. Patients looking for a patient portal should contact their doctor's office.

### What are common use cases for athenaOne?

Common use cases include managing a provider's daily schedule on the go, responding to patient messages and tasks through the clinical inbox, reviewing patient charts and preparing for appointments before they happen, and documenting patient encounters or placing necessary orders directly from a mobile device.

## Version history (last 5 releases)

### 2.2.123 — 2026-08-13

1. Improved Provider Schedule Visibility: Provider calendars now reflect all booked time, including appointments, lunch breaks, personal time, and other blocked slots.
2. Daily Appointment Count: Easily see the total number of appointments scheduled for each provider for the day.
3. Scheduling Notes: Notes added while scheduling an appointment are now visible in the schedule, providing additional context when viewing appointments.

### 2.2.121 — 2026-07-22

1. Login Improvements: We have improved the login experience for users who sign into the athenaOne Mobile app on iOS devices with single sign-on (SSO) authentication.
2. athenaAmbient workflow enhancements: We're making some tweaks to improve the Ambient Notes workflow. These updates will enhance the user experience by generating and saving draft notes in the background, providing quick access to the draft note, and improving visibility into delays and errors.

### 2.2.120 — 2026-06-22

Usability and other minor improvements.

### 2.2.119 — 2026-05-18

Usability and other minor improvements.

### 2.2.118 — 2026-04-28

Critical crash fix

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*