# athenaOne — user reviews > 103 indexed App Store user reviews of athenaOne by athenahealth, rated 4.50/5 from 2,789 ratings. - Source: https://appshunter.io/ios/app/athenaone/id1486336635/reviews - App overview in markdown: https://appshunter.io/ios/app/athenaone/id1486336635.md - Rating breakdown: 5★ 2,082 · 4★ 436 · 3★ 99 · 2★ 42 · 1★ 130 ## What do users think of athenaOne? Overall sentiment: neutral **Pros** - 👍 Easy to navigate - 🚀 Convenient for reviewing patient info - 🚀 Helpful for after-hours calls - 🚀 Saves time with chart prep **Cons** - 🐛 Frequent crashes and login issues - 🔍 Limited functionality compared to desktop version - 🔍 Difficult to access old documents and records - 🔍 Clunky interface and too many clicks - 🔍 Lacks key features like scheduling, billing, and controlled substance prescribing **Commonly reported bugs** - Login issues and credential expiration - Inconsistent performance and freezing - Incompatibility with certain devices and OS versions **Most requested features** - Ability to schedule appointments and visits - Integrate billing functionality - Support for controlled substance prescribing - Improved search and document access - Customizable interface and text size - Seamless integration with patient portal ## Newest reviews (17 of 103) ### 2/5 — Randomly stopped working *2026-05-05* Worked fine for months, now won't let me log in. Immediately says "your session expired" and takes me back to log in screen - rinse, repeat. Can't wait to not have access for 4 business days until I get a response to my support ticket, which will just be the incompetent support tech asking me a question already addressed in the ticket, so I can wait 4 more days for them to respond, etc. **Developer response:** Hi, We’re sorry to hear that you’re having trouble accessing the athenaOne mobile app. This is not the experience we want our users to have. To successfully debug and resolve the issue, our team would need your username and practice ID details. If you still haven’t heard back from our support team, please update your app store review with the case number so we can follow up. Going forward, we also recommend contacting your practice CSM to escalate any unresolved issues, as they may be able to assist more directly and help resolve the issue more quickly. ### 3/5 — Visits *2025-11-20, version 2.2.111* Rescheduling, canceling and adding visits through the app would be a great improvement. ### 3/5 — Provider/ Locations filter *2025-09-17, version 2.2.108* The filter option doesn’t work when selecting specific providers. Every time I select a filter option it doesn’t change the patient list, still showing other provider’s patients first before the one selected. ### 3/5 — Limited *2025-06-25, version 2.2.105* Need ability to create appointments, encounters and send controlled medications since we don't always have access to a computer ### 1/5 — Disappointing *2024-08-02* This is a convenient way to look at your schedule. You can work on your notes, but it’s pretty challenging. Billing doesn’t seem to be available, so you can’t sign your notes. Disappointing. UPDATE: a response from the developer is not the same thing as the developer actually addressing the issues. This also also seems pretty typical of Athena. They always say thanks for the feedback, but I’m not sure they actually plan to change anything. Theoretically, they’ve had a while to adapt their system to the needs of clinicians. But thanks. **Developer response:** Hi adnv, We're glad to hear that you're finding the athenaOne mobile schedule workflow useful, and we're sorry to hear that you're finding it difficult to enter your notes using the mobile app. To better understand your problems and address them, we'd love to get in touch with you. Please get in touch with us by submitting a case and referencing this review along with your athenaNet username and we'll reach out to you. Regarding your second concern, the ability to handle billing, we'd like to inform you that this functionality is currently on our long-term road map, and we're actively researching ways to incorporate it into the mobile app. We’ll notify you once it’s available. ### 1/5 — Scam *2024-07-05, version 2.2.85* Don’t know how they are rated, maybe employees. So many problems. Athena one logs off daily have to re enter password many times. Not useful other than quick review for primary care. Other Athena issues faxes not attached even if name clearly on form. Over charging and accounting questionable. Annotate and sign issues for 3 yrs. Notification issues for 6. ### 4/5 — Great app, but please let me do billing soon :) *2024-06-17* I love being able to go through charts, labs, etc, straight from my phone instead of having to bust my laptop out. I would like, however, the ability to bill. It says this feature is "coming soon" but it has had that for about a year now. Any light at the end of the tunell? If this became a feature, man I'd be happy. **Developer response:** Hi mdog675, Thank you for your positive feedback, and we're delighted you're finding the athenaOne mobile app useful. On your concern regarding the ability to handle billing, we'd like to inform you that this functionality is in our product roadmap for 2025, and we're actively researching ways to incorporate it into the mobile app at the earliest. We'll notify you once it's available. ### 4/5 — Great app, but please let me do billing soon :) *2024-05-27* I love being able to go through charts, labs, etc, straight from my phone instead of having to bust my laptop out. I would like, however, the ability to bill. It says this feature is "coming soon" but it has had that for about a year now. Any light at the end of the tunell? If this became a feature, man I'd be happy. **Developer response:** Hi mdog675, Thank you for your positive feedback, and we're delighted you're finding the athenaOne mobile app useful. On your concern regarding the ability to handle billing, we'd like to inform you that this functionality is in our product roadmap for 2025, and we're actively researching ways to incorporate it into the mobile app at the earliest. We'll notify you once it's available. ### 1/5 — Terrible app, even worse support. *2024-05-25, version 2.2.82* This app is terrible and so is the complete and utter lack of support from Athena with issues they’ve created. Clearly, you’re paying people for ratings because there’s no possible way you’re a 4.6 star quality app. ### 1/5 — Major issues *2024-04-30, version 2.2.82* Experiencing major issues with the app. When I first downloaded it was working fine, no problems with login. Now, whenever I try to log back in, I get a notice that system administrator needs to be contacted. I tried to go through the “help” link but it’s asking for a mobile app login before proceeding. Not sure who I can contact to get this issue resolved once and for all. ### 3/5 — Billing *2024-01-11, version 2.2.77* So the app is great for schedule wise. I’m over billing but only way for me to look up an account is on a computer if an employee or patient ask about billing I have to call them back or try to get access to their account on a computer. Wish there was a billing feature. ### 3/5 — Scheduling *2024-01-03, version 2.2.77* Would be so helpful to be able to schedule appointments via the app. I keep waiting for this to be included in the update. ### 2/5 — Unable to see my appointments *2023-12-26, version 2.2.76* I liked the app initially as I was able to see my schedule and prepare visits on my mobile phone but for the last month or more this feature hasn’t worked and I have had no response from tech support. I tried the tech recommend fixes without any change. Submitted more than one ticket without response. ### 2/5 — Not v useful still..clunky *2023-12-08, version 2.2.76* AthenaText: you can never go back and look for a subject or key word eg patient name to see comments regarding that one issue. A search function would be sooo useful. Also, CPT2 codes…!! Help!! Need sophisticated functionality to trigger automatic CPT2 code input into the billing page. V new to us, plz help! Why not connect CRISP to this to alert us when a pt has been discharged so we can do the TCM care on time (99496, visit within 7 days of discharge). AthenaOne: Even putting in an order group is kinda annoying. Put in dx, go back, add medication, fiddle, go back, sign, did it sign…. I did this for two patients once, one worked and the other did not. Pt quite annoyed the next day when UTI medication still not sent. Also, why not controlled substances? That way, for a URI, you put all the orders in at one time instead of all except the cough syrup that you have to then go back to the computer and sign. By then the patient would’ve gone back home from the pharmacy without it. Why can’t we use the app (or another) for pt request and communication? Would be so helpful. ### 4/5 — Good App but needs more *2023-11-30, version 2.2.76* I wish I had access to my calendar, so that I could block my schedule easily. ### 1/5 — Vitals *2023-10-24, version 2.2.74* Cannot enter vitals data from the app.. ### 1/5 — Pointless app *2023-09-22, version 2.2.73* I can’t sign controlled substances via this app. Yet I can on my IPad. It’s a simple feature that has been omitted and renders this app useless for me. ## Most critical reviews (10 lowest-rated) ### 1/5 — Slow *2026-08-07, version 2.2.121* Not worth using currently as it takes to long to load in and everything else. ### 1/5 — Can’t sign in anymore *2026-07-26, version 2.2.121* Stopped working at the sign in page despite “updating” ### 1/5 — Issue with login *2026-07-08, version 2.2.120* There is no option to get customer support ### 1/5 — Athena crashing *2026-04-27, version 2.2.117* Uninstalled and reinstalled for it to work again. Also when are they releasing the android version. They’ve been talking about it for years. ### 1/5 — No longer can use app *2026-03-30, version 2.2.111* Since you are requiring an update not available for my iPhone, I can no longer use this app. Worse less now. ### 1/5 — Not able to view inbox labs *2026-03-26, version 2.2.115* This app does not work well, please allow us to review and sign off labs on inbox ### 1/5 — Poor performance *2026-02-10* When the app work, it works great. Ambient is a big time saver. However, I typically have to update the app 2 to 3 times weekly to keep it running. This takes about 20 minutes. Always seems to happen when I need the app to work now. Also, ambient will sometimes say it is starting. Then I get done with the visit to find ambient failed to start, and nothing was recorded. Overall, disappointing. The pieces seem to be there. I just cannot get them to work consistently **Developer response:** Hi, Thank you for your feedback. We’re pleased to hear that the Ambient workflow has been a big time saver for you. Regarding the frequent updates, we typically release a new version once a month, so you shouldn’t need to update the app multiple times a week if you’re already on the latest version. We’d like to investigate whether this is an actual update requirement or possibly a background sign-in issue. Regarding your other concern about the issue of failing to record your visit, we definitely want to look into this and help resolve it as quickly as possible. To investigate both issues, we’d need a few additional details. So, it would be of great help if you could submit a case mentioning your username and the context ID referencing this review. Once we have those details, our team will look into the matter and get back to you. ### 1/5 — Incompatibility with apple *2025-06-03, version 2.2.93* Disappointed ### 1/5 — Unable to open App *2025-04-01, version 2.2.99* I am unable to open your App. I have deleted it and reinstalled on 2 devices. I contacted customer service, but I will not pay $5 to speak with someone. YOU NEED TO FIX YOUR APP ### 1/5 — Prescribing *2025-02-22, version 2.2.97* I’m unable to prescribe medications unless the medicine is on the patients medication list. Useless, as I use the app when I’m away from the office. ## Most praised reviews (10 highest-rated) ### 5/5 — Easy to navigate *2025-08-25, version 2.2.107* Takes some time to get used to but once you learn the basics, it’s very easy to use as a clinician. ### 5/5 — Great! *2024-07-30, version 2.2.87* The only few areas which I feel everyone would benefit from is: 1) being able to cancel/reschedule/schedule from the app. 2) being able to bill/charge entry screen from the mobile app. 3) Allow macros to be accessed in all sections, not just assessments/plan... ie the physical exam. (I believe there are other sections that allow macros to be imported, but that's all I can think of) Otherwise, everything is great. Keep up the good work and thank you! ### 5/5 — Works *2024-03-22, version 2.2.81* Works better than others I’ve used. ### 5/5 — Great application! *2023-03-06, version 2.2.66* Excellent app! I wish if athenaOne has an option for scheduling too. ### 5/5 — Need to be able to send controlled substances *2022-10-07, version 2.2.61* 1. Lack of controlled substance support disappointing 2. Need to default to patient name under search, not patient ID. When I’m on phone, I know the name but never know the ID. 3. Make the return/enter key send info so I don’t have to click “search” ### 5/5 — Works very well *2022-03-05, version 2.2.52* Worth it! ### 5/5 — Love this app *2021-03-10* This app is wonderful and extremely useful. I love the biometric security that enables the Face ID. The only thing I would suggest adding is being able to also use a 4 digit pin. Often times when we are in the office we have a mask on and I have to remove it or type out my full password in order to access the app. It would be helpful that if I have a mask on the Face ID automatically transitions into asking for a pin. Other than that I love the app and it is functioning flawlessly. **Developer response:** Hi Ebad Hussain, Thank you for your positive feedback! We’re considering this feature for future releases and look forward to sharing a timeline once it’s finalized. Please feel free to send a ticket by hitting “Contact Us” in your app’s Help Center to reach out in the future. ### 5/5 — Amazing *2021-02-22, version 2.2.32* It was nice to have to old one to look at basic info, if needed, but now, I have the same accessibility as I would on a laptop or computer. I also love being able to access Athena text in the same app. ### 5/5 — Great app for Athena users *2020-10-23, version 2.2.26* I have been using this app for sometime now, and I am Impressed with how much progress they have made to improve it. It is now an excellent tool to facilitate documentation in my house call practice. Thank you very much for the hard work that you do! ### 5/5 — Superb *2020-08-12, version 2.2.19* Simply the easiest and most complete EHR to begin with, athenahealth has produced a completely usable app which allows providers to do anything and everything right from a phone or an iPad. Even seeing patients and documentation is easy and dictation is absolutely perfect. Cannot do better. The best. Full. Stop. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-04.*