# ATI PT CONNECT — user reviews > 36 indexed App Store user reviews of ATI PT CONNECT by ATI Physical Therapy, rated 3.45/5 from 123 ratings. - Source: https://appshunter.io/ios/app/ati-pt-connect/id6737805936/reviews - App overview in markdown: https://appshunter.io/ios/app/ati-pt-connect/id6737805936.md - Rating breakdown: 5★ 53 · 4★ 8 · 3★ 7 · 2★ 7 · 1★ 26 ## Newest reviews (13 of 36) ### 3/5 — Good for accountability, user experience could be improved *2026-04-23, version 6.8.7* This app has helped me stay on track with my at home exercises and it has helped me communicate with my virtual therapist to adapt some exercises. The user experience would be better if the app allowed the user to mark streaks of previous days as completed (I’ve requested this in the feedback several times with no success) ### 3/5 — Can’t log in even after 3 attempts *2026-04-03, version 6.8.7* I have set up my account on the search engine: can’t log in on app. I reset my password for the first time, succeeded, and proceeded to the app: still can’t log in saying password incorrect. Retried a second time: nope. ### 2/5 — It available *2026-01-19, version 6.6.3a* There is no place to ‘create’ my account. ### 3/5 — Cannot View Messages *2025-12-19, version 6.6.0* I received a text and an email this morning stating my provider sent me a message in the app. I opened the app to view the message but there is no option to view messages; no Inbox or Messages section anywhere in the app… ### 1/5 — Don’t download -not free *2025-10-03, version 6.5.1* This app is not free. They will bill your insurance and it is not a covered service. Apparently a person ‘monitors’ your exercises? As soon as i saw the charge i contacted ati and several attempts later I am still stuck w the bill. I’ve been duped. Scam! ### 1/5 — Scam *2025-09-25, version 6.5.1* I loved my time at ATI but this app is an an absolute scam. If you log in with your patient information, they will bill your insurance (or just straight up send you a bill in the mail) for “remote monitoring” even though the app is free on the App Store and there is no indication that you will be charge. I’m going to report this to the BBB, so unethical ### 1/5 — It’s not a free app *2025-09-04, version 6.4.5* I am charge for downloading this app. They should have told me that. It’s almost like a scam. ### 1/5 — You will be billed *2025-08-26, version 6.4.5* If you download and log in to the app, they will bill you and your insurance company. Also the app is pretty useless. ### 1/5 — Useless *2025-08-22, version 6.4.5* This app doesn’t show to the new prescribed exercises and no tech support to resolve the issue. Completely useless!! ### 2/5 — Bad App, Good Therapist *2025-08-09, version 6.4.5* ATI’s therapists are great, but this app needs a lot of improvement and reflects bad ATI. The app is very lacking on functionality and operation. My therapist has tried multiple times to add my new exercises for a new issue, but they don’t show up. I’ve also sent feedback with no response. ### 1/5 — DO NOT DOWNLOAD IT *2025-08-01, version 6.4.5* If you were referred by the clinic and was told this is free, don’t download it because it’s not free!!! They will bill your insurance and you will need to pay the copay, depends on your insurance, even you don’t get any support from them. When you log in, they consider you are receiving treatment which is completely false then charge you. ### 2/5 — This app to put it mildly NEEDS HELP *2025-07-07, version 6.2.5b* Been trying for about a week to activate /login keeps telling me can’t find user name. Tried deleting the app and starting over even tried forgot password doesn’t help either??? ### 3/5 — Piss Poor *2025-06-22, version 6.2.5b* This all has a lot of potential with the videos and instructions but the tracking leafs much to be desired. It does not allow you to select the day of the week when you completed them, and if you complete an entire sequence, it does not display progress in the Home Screen. I gave it three stars but it’s more like a two-star app. ## Most critical reviews (10 lowest-rated) ### 1/5 — Never disclosed they charge you *2026-07-10, version 6.9.5* DO NOT USE IT WAS NEVER UPDATED UNLESS I ASKED THEM TO DO IT. NEVER DISCLOSED THERE IS A CHARGE. VERY UNETHICAL ### 1/5 — Hidden charges *2026-06-29, version 6.9.5* I was billed $120 for downloading the app my ATI therapist told me to use. Don’t use this app ### 1/5 — What a scam *2026-06-22, version 6.9.5* My therapist when I first visited told me to download the app and there are exercises you can do at home at it has how to videos. Never said anything about just watching videos would have been considered a telehealth visit and I’d be charged each time. Luckily I slacked on this and only used them twice otherwise if I was doing this daily like they asked I would have been well over $1000 in charges. Then when I call to dispute they offer my a 5% discount. I have more physical therapy to do but I will not be going back to ATI. WHAT A SCAM ### 1/5 — Can’t log in *2026-03-17, version 6.6.7* The app is useless. I can login to the website but the app won’t let me log in ### 1/5 — Can’t Retrieve Messages *2026-01-30, version 6.6.5* I was able to open one message, but now the option is no longer there. Just use an established app like AthenaHealth or someone who knows what they’re doing. ### 1/5 — DO NOT DOWNLOAD *2026-01-27, version 6.6.5* Highly unethical—like others, I was never informed that using the app to keep up with my home exercises would incur a $125 charge to my insurance, which would be then passed to me since it is not a covered service. I will exhaust every avenue to dispute this bill. DO NOT DOWNLOAD THE APP ### 1/5 — Billed for nothing *2025-12-03, version 6.6.0* This app is NOT free. They lie to you and say it is, when it is not. I am being charged $100 for accidently opening the app for a moment. I spoke with 2 representatives, they won't remove the charge. I hope this company burns to the ground. ### 1/5 — Anderson location *2025-12-03, version 6.6.0* Terrible service from management ### 1/5 — Costs lots of money *2025-11-13, version 6.5.1* I was never told using the application would cost money. They billed my insurance and after my insurance paid a significant portion my share is $75 just for viewing exercises. I’m currently getting in contact with their patient advocacy line to file a complaint. Don’t use this application unless you have extra money to burn ### 1/5 — Useless *2025-10-19, version 6.5.1* There are only 4 exercises indicated here. We do more at the actual location. Therefore, I don’t find this app useful so I don’t use it. Perhaps it needs to be updated. ## Most praised reviews (10 highest-rated) ### 5/5 — Excellent *2026-01-03, version 6.6.0* I want to compliment Aaron and the rest of the staff at Camp Bowie location. He did a great job helping me(77 year old) with foot and ankle issues as well as helping with lower body strengthening. I would use Aaron again and appreciate the excellent care. Thanks to this team. ### 5/5 — Therapy sessions *2025-12-10, version 6.6.0* Finished My therapy session’s went really well. I found out thanks to Tami that one leg was shorter than the other. Ordered lifts and back feels so much better. Both Al and Tami were great. Glad I chose ATI in Normal for my therapy. ### 5/5 — Hurt Arm *2025-11-15, version 6.5.1* Great place!! They make you feel right at home and for me they have helped me a lot in the short time I have been going! They are very good at what they do and I highly recommend them!! ### 5/5 — Excellent *2025-08-21, version 6.4.5* Really, the best. The staff work hard with you and really know how to help you get better. ### 5/5 — Great help *2025-06-19, version 6.2.5b* It has been a great journey with Abby and Brandy! They are patient and knowledgeable! ### 5/5 — ATI is the best *2025-06-13, version 6.2.5b* I’m much better and I can now walk without pain which is all due to the great staff at ATI. All the Physical Therapists there are both friendly and very knowledgeable. I know if I have any problems in the future, the place to go is ATI. Thank you for all your help. ### 5/5 — Cannot log in *2025-05-01, version 6.2.5b* I Cannot log in or create an account ### 5/5 — Simply effective *2025-03-11* This app was so easy to set up and use. There’s nothing extra or confusing. I simply do my assigned exercises and mark them as complete. Very effective! ### 4/5 — Can’t back log *2025-11-21, version 6.5.1* It would be good, if you could backlog exercises you did, but forgot to login. Once midnight rolls around you can’t log any exercises in. ### 4/5 — No Inbox? *2025-01-30, version 6.2.5b* I think the interface needs to be updated to at least have a way to check messages sent to you as a patient. Twice now I’ve received emails telling me that my provider sent me a message and I should check it in the app, but there’s literally nowhere within the app to look for a message, there’s only a way to send a new message to the provider. Other than that, though, the app is great for reminding me which exercises I need to do each day, and the video clips showing how to do them are very helpful. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*