# ATL311 Mobile App — user reviews > 18 indexed App Store user reviews of ATL311 Mobile App by City of Atlanta, rated 4.03/5 from 235 ratings. - Source: https://appshunter.io/ios/app/atl311-mobile-app/id1416515313/reviews - App overview in markdown: https://appshunter.io/ios/app/atl311-mobile-app/id1416515313.md - Rating breakdown: 5★ 85 · 4★ 6 · 3★ 6 · 2★ 8 · 1★ 27 ## Newest reviews (3 of 18) ### 1/5 — App is a glorified web browser *2021-05-12, version 2.16* This app doesn’t do anything. Want to check a service request? It gives you a page of phone numbers or websites. Want to submit a service request? It redirects you to the website. Until those functionalities are actually built-in, this is a waste of time. ### 1/5 — Was working, now bricked. *2019-01-26, version 1.14* Hey guys seems like there’s some authentication issue when logging in. Error code 401/-4003. ### 1/5 — GPS location is not working *2019-01-07, version 1.14* I am trying to use the app to create pothole reports and the GPS location is not working. ## Most critical reviews (10 lowest-rated) ### 1/5 — Really???? *2026-04-30, version 3.3* This services purpose is to make the people feel like they are actually going to get results to their issues in the city. Once again they play us like fools. Any request I’ve put in has gotten zero results. ### 1/5 — Tickets not completed *2025-10-28, version 3.3* Over the years every time I have submitted a ticket for a pothole or another issue, they are marked as complete and never complete completed. If the city wants people to use the 311 app, they need to follow through. ### 1/5 — Slow and unresponsive *2025-04-21, version 3.3* Slow and unresponsive especially for reporting major potholes ### 1/5 — Needs help *2025-04-10, version 3.3* App very glitchy. A lot of features don’t work well. ### 1/5 — Chat bot is bad and can’t create simple service requests *2023-08-29* I wanted to created a service request for a black city trash can that is anchored to the sidewalk and is overflowing with trash. Not possible in the app. ### 1/5 — App doesn’t do anything *2023-08-29, version 2.22* Application doesn’t really do anything. Ticket status doesn’t change but that could be because the work isn’t completed. ### 1/5 — Can’t report pothole *2023-06-25, version 2.22* System cannot register valid Atlanta address (1127 Clifton road). Then when I tried to enter app support, that also had an error!!! (Error 4). What kind of crap is that? Come on Atlanta! Come on devs! ### 1/5 — Appears to be discontinued *2022-05-17, version 2.18* Atlanta has apparently stopped receiving service requests ### 1/5 — What happened? *2021-09-05, version 2.17* App used to be great and efficient with reporting issues. Now, you keep getting redirected to the website and the issues never get addressed. Wth ### 1/5 — New app stinks *2021-06-09, version 2.16* Not ready for prime time. Had to reregister. Submission links faulty. Truly awful. Mold app was great. ## Most praised reviews (5 highest-rated) ### 5/5 — Reliable Collections *2024-09-24, version 3.0* Over three years, the employees have demonstrated cleanliness in my residence and the neighborhood! ### 5/5 — Great app for everyone who care about the living area. *2019-01-28, version 1.14* This app is amazing, love to work with. Easy access to location and easy uploading pictures. I’m just waiting for action from city. By the way is there any other apps for other locations in Atlanta? For example for Alpharetta area? Please for example there is a monster pothole in Atlanta area that its not included city limit. It’s big enough to catch you and kill you if you don’t notice it. The address is: 4240 pleasentdale rd Atlanta GA. Exactly before railway. Thanks again for your great service. ### 3/5 — Every new screen pops up a chat window *2025-12-03, version 3.3* I have to close the “click here to chat now” alert every single time I navigate to a new page. Turn the thing off!! Why in the WORLD would you think this is good UX?? ### 2/5 — Worthless app *2025-07-11, version 3.3* The app only helps with a handful of very specific tasks. If you want to file a complaint about a property, it has to be a one of a limited number of issues. For example, you can’t use it to submit a complaint about a neighbor with an overgrown yard, which seems to be like a common complaint. ### 2/5 — Server error *2021-03-10, version 2.15* Can’t schedule anything on the app. Does seem like it could be useful if it worked properly. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-04.*