# Atlantic City Electric — user reviews > 145 indexed App Store user reviews of Atlantic City Electric by EXELON BUSINESS SERVICES COMPANY, LLC, rated 4.55/5 from 7,730 ratings. - Source: https://appshunter.io/ios/app/atlantic-city-electric/id489963640/reviews - App overview in markdown: https://appshunter.io/ios/app/atlantic-city-electric/id489963640.md - Rating breakdown: 5★ 5,577 · 4★ 383 · 3★ 165 · 2★ 62 · 1★ 472 ## What do users think of Atlantic City Electric? Overall sentiment: negative **Pros** - 💻 Easy to use app - 🔍 Helpful for viewing outage info - 💳 Convenient bill payment **Cons** - 🐛 Frequent crashes and bugs - 🔒 Login/account issues - 💰 Overcharging and billing problems - ⚠️ Unreliable outage information - 🕰️ Slow and unresponsive app **Commonly reported bugs** - Unable to login or register account - Billing information not displaying correctly - App crashing when trying to pay bill **Most requested features** - Face ID/Touch ID support - Detailed payment history and plans - Real-time energy usage monitoring ## Newest reviews (16 of 145) ### 2/5 — Turnspoon *2026-07-15, version 26.2.0* 07/06/26 App not allowing me to sign in sends me code to text or email then once entered it goes back to sign in and etc. etc. etc. 07/06/26 @6:33pm est App still kicking me out after log in going right back to sign in. I need this App working properly please!!! 07/07/26 @ 2:43 pm est… app still not working properly. I receive my security code and it clicks and briefly see my account and then the App abruptly crashes requiring another log in. Please fix your APP 07/15/26: the App was not responding last week and the bill cut off was on the 11th, I always pay my bill on or about the 15th of every month, why hasn’t the bill shown up today yet @ 3:18 pm est? ### 1/5 — Rip off *2026-07-11, version 26.2.0* Went from 54. 96 to 283.00 in one month! No one is living there! It’s our second home and we haven’t been there in months. ### 2/5 — Turnspoon *2026-07-07, version 26.2.0* 07/06/26 App not allowing me to sign in sends me code to text or email then once entered it goes back to sign in and etc. etc. etc. 07/06/26 @6:33pm est App still kicking me out after log in going right back to sign in. I need this App working properly please!!! 07/07/26 @ 2:43 pm est… app still not working properly. I receive my security code and it clicks and briefly see my account and then the App abruptly crashes requiring another log in. Please fix your APP ### 2/5 — Can’t Sign In *2026-07-07, version 26.2.0* Ever since the app was unavailable over the July 4 weekend for maintenance, I have not been able to sign in. It accepts my credentials and then brings me right back to the sign in screen. ### 2/5 — Too Much *2026-07-02, version 26.2.0* I think that Atlantic City electrics customer service is horrible. If a person is already having difficulty paying their account then why would you add on a deposit fee. Then say that is due before you pay the unpaid bill. Doesn’t make sense. It’s like the board on this company wants to keep people indebted to them. The programs for assistance they offer it’s hard to get a no personal assistance at all. ### 1/5 — Crazy prices *2026-06-24, version 26.2.0* Mine has doubled in a year thats why i can pay the total amount due im barely getting by! ### 1/5 — Outrageous *2026-06-05, version 26.2.0* The bills I receive are so expensive I can barely make payments to reduce my out of pocket cost. I may need to invest in candles. ### 1/5 — Billing *2026-05-22, version 26.2.0* I have received 5 different bills from 498- 49,725. This is insane for people. I am disgusted with this company. Never in my life has a company been this incompetent. Since these new devices installed, my bill has been so high. ### 1/5 — App review *2026-05-20, version 26.2.0* I like the app because you can monitor your usage daily ### 1/5 — Too expensive *2026-04-30, version 26.1.0* Im barely home. I don’t cook. I rarely have the lights on. I have a SUPPY and DELIVERY charge. Why? ### 1/5 — convince fee *2026-04-20, version 25.3.2* The convenience fee charge is ridiculous ### 1/5 — Worst company ever *2026-04-19, version 25.3.2* The amt of $ I’m spending vs the amt of energy we use is off the charts. This is straight up robbery. Glad we do not require much of a food budget at the least. ### 1/5 — Terrible *2026-04-18, version 25.3.2* I hate that i have to have atlantic city electric, the bills are always outrageous & i dont understand because its only 2 people living here. & we turn the lights off always ### 1/5 — A joke *2026-04-07, version 25.3.2* A joke. Jacking up prices and we don’t even get a choice but have to pay ### 1/5 — Ridiculous *2026-04-05, version 25.3.2* We can no longer afford to live in this state thanks to the utility bills…thanks for pushing us to leave ### 1/5 — Outrageous *2026-03-31, version 25.3.2* Flawed services…days of power outages… made up delivery charges… how do you guys expect ppl to choose between lights or groceries? I despise this company wholeheartedly…judgment day will come and those who are responsible will be hastily punished… God is my savior. ## Most critical reviews (10 lowest-rated) ### 1/5 — High Cost for the Electrical Bill *2026-08-19, version 26.2.0* The electric bill prices are way too high. There is absolutely no reason the delivery charges should be this expensive. Regardless of how much electricity is actually being used, there is no justification for a bill approaching $1,000 in one month for a single household with maybe three or four people at most, especially during the month of July. It’s ridiculous. The prices continue to increase with no real explanation or benefit to the customer. Everyone continues to complain about how expensive these bills are, yet the costs remain high, and there seems to be no reduction in the overall amount we’re paying for the services being provided. Something needs to be done because this is simply unacceptable. ### 1/5 — Robbers *2026-08-13, version 26.2.0* Your delivery charges are ridiculous. Not to mention the other charges you tack on. Crazy you get away with this. ### 1/5 — Thieves *2026-08-11, version 26.2.0* Total thieves ### 1/5 — Really a 0 *2026-08-10, version 26.2.0* Rates are ridiculously high! ### 1/5 — Outrageous Bills *2026-08-05, version 26.2.0* This is getting absolutely insane. I live in an extremely small rancher and have an almost $1000 billion this month WTF ### 1/5 — Thieves *2026-07-25, version 26.2.0* Delivery charges are made up. Usage down bills up all the time. ### 1/5 — Immediately signs you out *2026-07-24, version 26.2.0* As soon as you login it immediately signs you out, completely unusable ### 1/5 — Robbery *2026-07-21, version 26.2.0* Even with solar you're gouging me ### 1/5 — To much! *2026-07-20, version 26.2.0* Demasiado carísimo ### 1/5 — Payment System *2026-07-13, version 26.2.0* AC Electric payment system is the absolute worst. ## Most praised reviews (10 highest-rated) ### 5/5 — Great service *2026-06-11, version 26.2.0* They helped quickly when i lost power ### 5/5 — Ehhh *2026-05-29, version 26.2.0* At one point, Atlantic City Electric was great. I do appreciate that they send people out when there is emergencies and they can get electric up and running but they need to do it faster with the amount of money we pay today, but it wasn’t always like that, but I would hope today that’s the case because prices are so insane. Something has to change here because people like me who are disabled veterans that are on fix income and you know we don’t make a lot of money we struggle and when we get hit with these $300 bills or $350 bills before summer even starts I can’t even imagine what summer is gonna be like when ACs run 24 seven so I plead with the state of New Jersey and Atlantic City electric that some things need to change and I hope that you guys can help sway some policy changes or at least integrate some better energy movements for New Jersey because these prices are killing us thank you for your attention and thank you for providing us with the electricity that we all honestly and truly can’t live without. Cheers ### 5/5 — AC App vs AC serv *2026-05-20, version 26.2.0* App is easy to use and requires minimal knowledge to navigate. Service is reliable. Rate hike is ridiculous and a political robbery. Exelon rate hike while more and more sub contractors called in to SIT just in case a storm rolls in at 100k a day? Storm emergencies called with less than 5Ok people off?!! Hard cover left on lines all over Exelon system as cost to replace to rate payer?I’ve watched the board ignore the reactionary decisions lacking knowledge of past practice or consideration of risk assessment balancing ratepayer costs AND reliability…..they manage for their careers. That’s why hike is necessary! The ship is way too loose since 2012! Covid escalated overspending. It’s never turned around! So yes, good company. Great app. Good reliability but rate hike for your inability to reign in your own spending? Nope. You lose my rating for that one! ### 5/5 — App is trash *2026-05-12, version 26.1.0* Freezes constantly and forces you to write a review or else the review box pops up every time you click on something so for that it gets 1 start for being annoying af. ### 5/5 — Works Good *2026-01-06, version 25.3.2* Wanted to compare and print past bills. Worked great. ### 5/5 — Happy customer *2025-07-16, version 25.2.0* I am very pleased with the electric company. Thanks for your service. ### 5/5 — Happy customer *2025-04-14, version 25.1.0* I love the app I can look up any bill or payment or usage ### 5/5 — The bill *2024-07-15, version 23.9.3* I always have my bill paid by the 15th The App is not showing current bill. Where is my bill? The readings take place by the 12th, is it the App or staff of Electric Company. 07/15/2024 ### 5/5 — The app is easy *2024-05-22* I like utilizing the app because it makes everything easy to look up and track my usage. ### 5/5 — Trust me *2023-11-09, version 23.9.0* Amazing --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-26.*