# ATM Milano Official App — user reviews

> 117 indexed App Store user reviews of ATM Milano Official App by Azienda Trasporti Milanesi s.p.a., rated 2.20/5 from 49 ratings.

- Source: https://appshunter.io/ios/app/atm-milano-official-app/id415637297/reviews
- App overview in markdown: https://appshunter.io/ios/app/atm-milano-official-app/id415637297.md
- Rating breakdown: 5★ 9 · 4★ 2 · 3★ 5 · 2★ 5 · 1★ 28

## What do users think of ATM Milano Official App?

Overall sentiment: negative

**Pros**

- 👍 Works for ticket purchase
- 👍 Useful for navigation
- 👍 Straightforward for tourists
- 👍 Good for students
- 👍 Essential for Milan travel

**Cons**

- 🐛 App crashes frequently
- 🐛 QR code not working
- 🐛 Payment issues
- 🐛 Registration problems
- 🐛 Language barriers
- 🐛 Unusable for foreigners
- 🐛 Poor user interface
- 🐛 Connection issues
- 🐛 Outdated design
- 🐛 Inconsistent QR scanner
- 🐛 SMS verification not working
- 🐛 Requires Italian phone number
- 🐛 Difficult to use for group travel
- 🐛 No Apple Wallet integration
- 🐛 Information not updated
- 🐛 Confusing navigation
- 🐛 Security concerns (data collection)
- 🐛 Ticket disappears after purchase
- 🐛 Verification link broken
- 🐛 Captcha issues
- 🐛 App is slow
- 🐛 Ticket validation issues
- 🐛 Incorrect route suggestions
- 🐛 No offline functionality
- 🐛 Lacks essential features
- 🐛 Payment fails
- 🐛 Outdated payment options
- 🐛 Unclear instructions
- 🐛 Rude staff interaction
- 🐛 3-day pass is misleading
- 🐛 Registration data not saved
- 🐛 Login issues
- 🐛 Password reset issues
- 🐛 Timetable difficult to find
- 🐛 Purchase doesn't register
- 🐛 Requires account for simple ticket
- 🐛 No assistance available
- 🐛 Not suitable for tourists
- 🐛 Fiscal code required
- 🐛 SMS not received
- 🐛 Country code issues
- 🐛 Does not support Apple Pay/Google Pay
- 🐛 Ticket not validated automatically
- 🐛 Scanners are unreliable
- 🐛 QR readers inconsistent
- 🐛 QR codes never work
- 🐛 App doesn't work after update
- 🐛 Route finder unusable
- 🐛 No tram/bus schedules
- 🐛 Saving favorites is difficult
- 🐛 Erases search results
- 🐛 No star button to save
- 🐛 Requires email verification
- 🐛 SMS for ticket not working
- 🐛 Payment screen blank
- 🐛 App closes when typing location
- 🐛 No way to buy ticket for international traveler
- 🐛 Wallet seems empty
- 🐛 PayPal connection shaky
- 🐛 Cannot buy carnets or weekly tickets
- 🐛 Scanner issues
- 🐛 Ticket disappears after update
- 🐛 New design is not good
- 🐛 Not accepting PayPal
- 🐛 Not accepting credit cards
- 🐛 Registration doesn't work
- 🐛 SMS purchase only with Italian number
- 🐛 Confirmation link broken
- 🐛 Useless for tourists
- 🐛 App crashes constantly
- 🐛 Payment impossible
- 🐛 Can't sign up
- 🐛 Doesn't work with foreign number
- 🐛 Does not work
- 🐛 For tourists unsuited
- 🐛 Credit card payment doesn't work
- 🐛 Loses connection
- 🐛 QR code not working
- 🐛 Worst possible app
- 🐛 Authentic shit
- 🐛 App crashes a lot

**Commonly reported bugs**

- App crashes frequently
- QR code not generating or not working
- Payment processing errors
- Registration and account creation issues
- SMS verification codes not arriving
- App freezes or closes unexpectedly
- Tickets disappearing after purchase
- Login and password reset problems
- Verification email link broken
- Captcha issues preventing registration
- Inconsistent QR scanner performance
- App not working after updates
- Wallet showing empty even with tickets
- Connection issues with payment gateways
- Incorrect route suggestions
- Offline functionality missing
- Ticket validation errors
- UI elements not loading or displaying correctly
- Language settings not applying correctly
- Saving favorites not working
- Payment details not saved
- App not supporting specific devices (e.g., iPhone 3GS)

**Most requested features**

- Apple Watch version of the app
- Apple Wallet integration
- Google Pay integration
- Dark mode option
- Ability to save favorite routes
- Offline route saving
- Support for Italian language
- Support for more ticket types (carnets, weekly)
- Improved navigation and route planning
- Better error handling for payment
- Option to skip fiscal code for foreigners
- Support for international phone numbers for SMS verification
- More intuitive user interface
- Faster loading times
- Improved stability and fewer crashes
- Clearer instructions for ticket activation
- Integration with Apple Pay/Google Pay

## Newest reviews (18 of 117)

### 4/5 — Works

*2026-07-01*

App crashes a lot and not the best user friendly but works. M1-M3 90 min pass also allows you access to M4-5 so no worries about getting another pass. Once you find a metro, you can get anywhere around the city.

### 2/5 — War einmal besser

*2025-11-08*

Für den Ticketkauf okay. Für die Navigation sind Google Maps oder die Karten von Apple wesentlich besser

**Developer response:** Hi! You can plan a trip from the home screen. Tap Plan (at the top center of the screen), enter a destination and a starting point, then tap Search solutions. From the options displayed, tap the one you prefer to view the details. If you experience any issues, please contact our support team by emailing assistenza-app@mail.atm.it or calling 02 8290 0735.

### 1/5 — Useless

*2025-10-28*

Impossible to pay and buy tickets

**Developer response:** Hi, if you experience any issues while purchasing your ticket, please contact our support service by email at assistenza-app@mail.atm.it or by phone at +39 02 8290 0735.

### 1/5 — Can’t even sign up

*2025-10-04*

The email they send with a verification link does not work. There is no link.

**Developer response:** Hi, if you are still experiencing issues during registration with the verification link, please contact our support team by email at assistenza-app@mail.atm.it or by phone at +39 02 8290 0735.

### 3/5 — Apple Wallet Missing

*2025-09-24, version 16.3.5*

cool we can use our phones now for yearly passes, since we cant use Apple Wallet, maybe you can create an Apple Watch version of the app, just to generate the qr code needed to go thru the gates at metro stations

### 2/5 — Terribile

*2025-09-20, version 16.3.5*

App orrenda, processo di registrazione assurdo e pieno di errori logici. Solo un cretino avrebbe potuto autorizzarla come é

### 2/5 — QR code works randomly

*2025-09-13, version 16.3.2*

Bought a 3 day pass, complicated to purchase with all the data requirements. QR code did not work for the first hour, don’t know why. Started to work but takes multiple tries to get to work at entry and exit points. One time I entered the subway correctly but got an error at every gate I tried to exit. I finally had to buy a €5 paper ticket to exit the subway. Then QR code started to work again. No buttons to push or people to help that I could find at the entrance and exit points.

### 1/5 — Register just to pay for a ticket

*2025-09-03*

The layout looks bad and clunky. For buying a simple ticket you have to make an account on their site. Even Trenitalia allows you to buy a ticket without registration.

### 1/5 — Bugging, payment impossible

*2025-07-19*

Sometimes the app decide you cant pay. Nothing u can do about it

**Developer response:** Hi, if you're experiencing issues while purchasing your ticket, we invite you to contact our customer support via email at assistenza-app@mail.atm.it or by phone at +39 02 8290 0735.

### 1/5 — Horrible

*2025-07-14*

Keep asking to solve captcha so you can never register.

**Developer response:** Ciao, se riscontri ancora problemi in fase di registrazione, ti invitiamo a contattare il nostro servizio di assistenza via email all'indirizzo assistenza-app@mail.atm.it o al numero 02 8290 0735.

### 1/5 — Fairly useless

*2025-07-08*

You can’t search for a line nearby. The departure information says “updating” but doesn’t update. There is no map of the trolleys and buses. 
The suggested connect options are pretty limited. (Google maps shiws you more.) While you can buy tickets in the app, there are other ways to get tickets without an app.

### 1/5 — Horrible

*2025-06-18*

The worst public transport app I ever had to use. 
1) captcha-hell on sign up. Not exxagerating: had to fill in 30 or so image captchas before I could even access the app
2) unusable for group travel. When buying a 10-rides ticket, only 1 ticket can be activated at a time. Borderline scam, or just total ineptitude on the side of the developers

Shameful!

### 1/5 — Troppo Lento!!

*2025-05-19*

Aspettare 2 giorni di fronte al cancello non è normale

### 1/5 — Dissatisfied

*2025-04-22, version 16.0.3*

Can’t sign up for an account to get a digital card in Italy since I don’t have a fiscal code. As an American I don’t have one but there is no option to skip that in order to successfully sign up.

### 1/5 — Datenkrake

*2025-04-02*

Vollkommen überzogene zeitaufwendige Datenerhebung für den Kauf einer digitalen Fahrkarte. Zudem veraltet: App akzeptiert weder Apple Pay noch Paypal.

**Developer response:** Ciao, i metodi di pagamento disponibili in app sono attualmente Carta di credito e debito e PayPal. Se riscontri problematiche con uno di questi pagamenti, ti invitiamo a contattare il nostro servizio di assistenza via email all'indirizzo assistenza-app@mail.atm.it o al numero 02 8290 0735.

### 1/5 — Does Not Work With Foreign Number

*2025-02-01*

For some reason, this subway app requires a full account sign up and an italian number to function. Badly done, and useless unless you have an italian SIM

**Developer response:** Ciao, se riscontri ancora problemi in fase di registrazione, ti invitiamo a contattare il nostro servizio di assistenza via email all'indirizzo assistenza-app@mail.atm.it o al numero 02 8290 0735.

### 1/5 — Abonnement

*2025-01-11*

La fonctionnalité abonnement digital ne fonctionne pas du tout dans bus/tram et très mal dans le métro aussi.
Mais pourquoi ne pas avoir l’abonnement digital dans Apple Wallet comme la RATP à Paris ou JR East au Japon: c’est l’Italie…

**Developer response:** Ciao, prova a chiudere e riaprire l'app. Se l'abbonamento non è visibile, ti invitiamo a contattare il nostro servizio di assistenza via email all'indirizzo assistenza-app@mail.atm.it o al numero 02 8290 0735.

### 1/5 — Worst update

*2025-01-10*

This updated version is horrible. Plesse bring the previous version

## Most critical reviews (10 lowest-rated)

### 1/5 — Cambiate mestiere

*2026-05-21*

Un’autentica merda. 
Difficile fare peggio.

**Developer response:** Ciao, puoi impostare un metodo di pagamento predefinito in Profilo (icona in altro a destra) > Metodi di pagamento. Se continui a riscontrare problemi, ti invitiamo a contattare il nostro servizio di assistenza via email all'indirizzo assistenza-app@mail.atm.it o al numero 02 8290 0735.

### 1/5 — Worst possible app you’ll ever download

*2026-05-18*

Most of the info is in Italian (even when you change the language to. English; for example to apply to a digital card, all the drop-downs are in italian). If you want to create a digital card, they’ll even ask for your shoe size (in Italian ofc) and then say the information provided is not correct.

**Developer response:** Hi, you can change the app language (Italian or English) in Profile (top-right icon) > Change language. If you encounter any issues, please contact our customer support by email at assistenza-app@mail.atm.it or by phone at +39 02 8290 0735.

### 1/5 — Very low chance to pass gate

*2026-04-26*

99% chance you will be blocked at entrances
QR code not working

**Developer response:** Hi, to make it easier to read the QR code, please do not rotate your phone horizontally: keep it upright and at least 5 cm away from the reader. If you experience any difficulties, please contact our customer support service by email at assistenza-app@mail.atm.it or by phone at +39 02 8290 0735.

### 1/5 — Loses Connection and You’re Stuck

*2026-04-12, version 17.2.3*

At first glance, it’s super easy.  You can purchase your tickets in the app, and then just use a QR code to tap in/out of the metro.  However, the QR code has to refresh every few minutes, and you have to refresh it before you can scan.  At one station we had to switch lines and tap out and back in through the turnstiles to do so.  Except, we only had a 4G connection, and the app couldn’t load, so we were essentially trapped.  Someone else went through the emergency exit, so we followed suit.  As soon as we had better connection, the tickets showed up again and we could enter our next line.  But, honestly, what a terrible design for use in the metro, where service can be spotty.

### 1/5 — Credit card payment doesn’t work

*2026-04-11*

The app will not process credit card payments (and I tried multiple cards), making the app pretty much useless.

**Developer response:** Hi, please make sure you have the latest version of the app installed on your smartphone. If the problem persists, contact our customer support via email at assistenza-app@mail.atm.it or by phone at +39 02 8290 0735.

### 1/5 — Anmeldung schwierig

*2026-04-10*

Für Touristen ungeeignet, da Anmeldung nicht vernünftig funktioniert. Immer wieder schade, wenn man an anderen Orten sieht, wie es gehen kann. Zuletzt in Oslo: ein Traum.

**Developer response:** Hi, if you are still experiencing issues during registration, please contact our support team by email at assistenza-app@mail.atm.it or by phone at +39 02 8290 0735.

### 1/5 — Does not work

*2026-02-04*

Unable to set up an account for USA citizens. Waste of time.

**Developer response:** Hi, if you are still experiencing issues during registration, please contact our support team by email at assistenza-app@mail.atm.it or by phone at +39 02 8290 0735.

### 1/5 — Purchased ticket for 3 days

*2026-01-27, version 17.2.3*

And QR code not generating!!!

### 1/5 — Tessera digitale 👎🏻

*2026-01-14*

La tessera digitale con tecnologia NFC funziona une volta su 5. Terribile informatica.

**Developer response:** Ciao, ti suggeriamo di aprire l'app un po' prima di arrivare ai tornelli. Se non riesci a validare in modalità contactless, puoi validare con il QR code ovvero dal dettaglio tessera, vai su Codice QR e mostra il QR code con il lettore. Se riscontri ancora problemi ti invitiamo a contattare il nostro servizio di assistenza via email all'indirizzo assistenza-app@mail.atm.it o al numero 02 8290 0735.

### 1/5 — Marchez, ne prenez jamais les transports !

*2025-12-21*

Cette application est une arnaque d’état. On vous fait croire que vous pouvez acheter des tickets pour plusieurs personnes à la fois mais en réalité les borne et sites ne sont pas en accords et vous ne pouvez pas. Aucune assistance pour les étrangers. Vous payez et ne pouvez jamais utiliser !!

## Most praised reviews (10 highest-rated)

### 5/5 — Works as expected

*2025-07-06*

Works fine as in any other similar city map I know so everything good. I cannot understand the bad comments. payment was through PayPal. I am very much satisfied with the app.

### 5/5 — Invaluable!

*2025-03-05*

This app was an absolute godsend for us to find our way around Milan for the first time. A brilliant tool to find your way from A-B.  Couldn’t recommend enough.

### 5/5 — Nice app

*2024-07-23*

Used it only to purchase and activate tickets as a tourist. Very straight-forward, didn't have any issues 👍

### 5/5 — Simple but does it job very well

*2024-06-25*

Best app in Milan

### 5/5 — Perfect

*2024-03-15*

I don’t get the bad rating. Super easy and straightforward.

### 5/5 — Very efficient

*2023-11-03*

It was my first time in Milan during few days. The app was very useful and complete. 
I used each time the « journey » map which locate us in the trip. 
The first time I entered the tram, I wasn’t sure if I have to validate my purchased tickets, once understood, everything went well.

### 5/5 — Hat einwandfrei funktioniert

*2023-08-16*

Mit deutscher Nummer und PayPal. August 2023. Scheinbar wurde hier nachgebessert, die negativen Erfahrungen kann ich nicht bestätigen.

### 5/5 — It simply does what it should do

*2023-03-14*

I traveled a lot around the globe and I bumped into very well engineered transport app and sometimes into very poor designed app. This one, compared to many others I used, works pretty well on iOS.

### 5/5 — QR code not works in some stations

*2022-11-05*

In DUOMO and CENTERALE station, sometimes the ticket qr code cannot be properly validated by the machine.

### 5/5 — Great App

*2022-10-07*

Perfect app for traveller's into the city, can tell you how to get from one place to the other what lines/mode of transport to take. Read some reviews before and remember to activate your ticket after purchase and you’ll be fine

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-14.*