# Atmos Rewards — user reviews > 96 indexed App Store user reviews of Atmos Rewards by Alaska Airlines, Inc., rated 1.40/5 from 192 ratings. - Source: https://appshunter.io/ios/app/atmos-rewards/id6744710906/reviews - App overview in markdown: https://appshunter.io/ios/app/atmos-rewards/id6744710906.md - Rating breakdown: 5★ 14 · 4★ 5 · 3★ 1 · 2★ 5 · 1★ 167 ## What do users think of Atmos Rewards? Overall sentiment: negative **Pros** - 🚀 Sleek and amazing UI design - 👍 Rewarding to click buttons **Cons** - 🚫 Just a portal to Alaska Airlines website - 🤔 Unclear purpose of standalone app - 🔍 Difficult registration and login process - 🔗 Everything opens in a web browser **Commonly reported bugs** - Inconsistent pricing and booking experience - Frequent errors and redirects to error pages **Most requested features** - Ability to fully manage Atmos Rewards within the app - Smoother integration with Alaska Airlines account ## Newest reviews (20 of 96) ### 1/5 — Totally BROKEN *2026-07-01, version iOS App Version 1.7.0* There’s no keyboard to use to log in. ZERO STARS NOT USEABLE. ### 1/5 — No way to book *2026-06-23, version iOS App Version 1.7.0* I am sure whoever created this is sitting in their parents basement laughing. ### 1/5 — What’s even the point? *2026-06-18* One of the least user friendly experiences I’ve had in a while. Searching around on the app for over 10 minutes trying to add passport information. The app kept diverting me back to the Alaska App (which works fine) but what’s even the point of this app if it’s just going to keep diverting me to the other app. ### 1/5 — Just downloaded - can’t login *2026-06-16, version iOS App Version 1.7.0* I just downloaded this app and tried to login and it just gives me a blank white screen. How a company spends tons of money on a rebranding and doesn’t bother spending much on the app is beyond me. I could literally make a better app using AI. ### 1/5 — Poor service *2026-06-15, version iOS App Version 1.7.0* App does not work in US Territories where Hawaiian Airlines fly. Need a better system to include places/regions that pays more for your fares. ### 1/5 — Hate Alaska Airlines App too much problems *2026-06-13, version iOS App Version 1.7.0* Hate it. Get rid of it! Bring Hawaiian Airlines App back immediately. It was so much easier to use. ### 1/5 — Why is it so bad? *2026-06-10, version iOS App Version 1.7.0* Can’t even log into my account regularly. Frequently just stalls out and I revert to a browser. Ugh. ### 1/5 — Another GD app *2026-06-04, version iOS App Version 1.7.0* Can’t get Atmos Rewards to open using internet browser, no matter what setting we had. The screen was mostly blank with question marks showing everywhere. So got the frickin app. The app is made for a phone only, not an iPad or Mac. Extremely hard to navigate when the text is too small for my eyes. Can’t make it larger either. So will use it once to use up our miles and then we will be flying on delta from now on. The fastest way to piss this customer off is to force me to use an app that I can’t read! ### 1/5 — Frustrated!!! *2026-06-01, version iOS App Version 1.7.0* This app sucks!!! You create the account and go to login, it doesn’t work. We did this over and over!!! Fix it please. ### 1/5 — Worst loyalty app out there *2026-05-27, version iOS App Version 1.7.0* Alaska bought Hawaii and then managed to make neither of their loyalty program Apps work with Atmos (!?!?!?) … good luck using this dog t*rd ### 1/5 — Why does this app exist? *2026-05-12, version iOS App Version 1.6.0* I don’t want a separate app to check by Alaska status. This should be integrated into the main app. This is a waste and customer unfriendly. ### 1/5 — Useless *2026-05-10, version iOS App Version 1.6.0* After downloading my Alaska Air app no longer works snd this one says "problem loading your info try again later" .. now I can't get my flight info except through the webpage it ruined the app that works snd this one is useless. Have tried all the suggestions of clearing data I install reinstall, It's useless! ### 1/5 — Not useable *2026-05-03, version iOS App Version 1.6.0* There needs to be an easy to locate button for ‘My Trips”. To eventually get there you have to take a number of counterintuitive steps that don’t make sense. ### 1/5 — App issues *2026-04-28, version iOS App Version 1.6.0* Going on 5 times being locked out of my account and having to wait hours on hold to talk to an agent. I actually don’t remember a time where it was easy to log into my atmos account. It now feels like they do this on purpose so you wont use the point on any of their freights. I miss old Alaska :/… why do good things end. ### 1/5 — Stress app *2026-04-23, version iOS App Version 1.6.0* Terribly frustrating app to use. I had to delete it. It does not reliably synch with purchases made (ex. I could never see my purchases trip). ### 1/5 — Horrendous app *2026-04-11* Whomever was paid to make this app should be left on an island. Hawaiian Airlines app was so user friendly before. Always had me signed in unless some rare occasion. Now I have to sign in every single time and the password is always wrong somehow. Constantly making me reset it, constantly signing me out. Makes me not even book flights with this anymore. Such an annoying headache. ### 1/5 — Worst airline app ever *2026-03-28* I loved Alaska. When it switched to Atmos my rewards number no longer worked. I’ve tried multiple times to request a new number or ask through the app everywhere I can, with no response. I fly every month and I no longer fly Alaska because of this. If they ever fix it, I’ll come back and change my review. I’m very sad because Alaska so much better. I was always willing to pay more because they were worth it. Now I wouldn’t pay Spirit prices for them. ### 1/5 — Horrible *2026-03-28, version iOS App Version 1.6.0* This app is horrible. ### 1/5 — Apple Wallet support *2026-03-21, version iOS App Version 1.6.0* The app doesn’t support Apple Wallet so there’s no way to add your membership card, unlike the Alaska app (which supports it but it doesn’t work). ### 1/5 — Terrible *2026-03-14, version iOS App Version 1.6.0* This app seems completely useless. Can’t track flights and trying to book it always wants points!! Crazy. Bring back a functional app ## Most critical reviews (10 lowest-rated) ### 1/5 — Solid app but the rewards program needs more value *2026-08-06* The Atmos Rewards app works well — it’s clean and easy to use. The bigger issue is the program itself. After the Alaska + Hawaiian merger, a lot of us expected stronger benefits. Right now it still feels light in a few key areas: • Hotel benefits are weak. Transfer options are nice, but automatic status or upgrades with major chains (especially Hilton) would make a real difference. • Lounge access is limited. Eight day passes on the Summit card isn’t enough to justify the high annual fee for many people. • Mid-tier status (Silver/Gold) needs better everyday perks for regular flyers. • The Summit credit card needs stronger exclusive benefits to match its $395 price. The foundation is there. The app is fine. The program just needs more substance and better value if it wants members to stay engaged long-term. ### 1/5 — Nothing works *2026-07-17* Of course - Private equity ratio is up and they are board forcing bad decisions (like this faulty app) to distress the Alaska Air Group and make a case for PE to "save it". Liquidating companies one by one. No meals on 6 plus hour flight, app that doesn't work, points that didn't transfer from Alaska to Atmos. App just brings you back to Browser and then browser suggests the app. PE is lending the company money for its bleeding revenue - Due to board decisions. Another one about to bite the dust. ### 1/5 — Terrible *2026-07-11, version iOS App Version 1.7.0* The app is not working at all. It won’t even let me login to see my account or points. I’m about to cancel my card and shut down my account. ### 1/5 — Cannot log in *2026-07-11, version iOS App Version 1.7.0* Log in and it never actually proceeds with logging me in and opening up the app ### 1/5 — Train Wreck *2026-07-11* OK, forgive the mixed-up metaphor but I didn’t want to title this Plane Crash. However, along with being an odd name that makes you go, “Huh?”, the ATMOS app has never gotten off the ground. I guess it’s tough to combine 2 airlines into one app while maintaining the original identities, but with the technology braintrust available in the Seattle area, one would think the ATMOS app would have had a smoother rollout. I’ve reset my password 5 times and it still stalls and won’t let me login. Worthless. ### 1/5 — Hello!? Is this on?? *2026-07-10, version iOS App Version 1.7.0* Plain and simple. Doesn’t work. Do better. ### 1/5 — Sign in and then nothing but a blank page *2026-07-09, version iOS App Version 1.7.0* This app seems to have a lot of issues that Alaska doesn’t seem to want to fix. ### 1/5 — App doesn’t work *2026-07-08, version iOS App Version 1.7.0* Can’t log in. App simply doesn’t work. Everyone has same problem ### 1/5 — Useless *2026-07-08, version iOS App Version 1.7.0* Atmos app constantly crashes — can’t even get past login!! Never had issues on Alaska app before it merged. Now it is useless. Wasted over two hours troubleshooting including clearing cache, deleting, reinstalling, etc and still does not work. So frustrating! ### 1/5 — Hawaiian Air nightmare conversion *2026-07-05, version iOS App Version 1.7.0* They loss my points in the conversion to Alaska Air, my password, my tickets! ## Most praised reviews (5 highest-rated) ### 5/5 — A new era. *2025-08-20* Excited to see what Alaska airlines has in store for us! ### 4/5 — Excited! *2025-08-25* The UI design is sleek and amazing! Every button you click feels like you open up to a new location in the world! Could be a little bit better, every button you click opens up to a website link. It feels rewarding to literally just click a button. 😭🙏 Great job, Alaska! ### 2/5 — Registration from Hawaiian to Alaska n Atmos points *2025-10-04, version 1.3.0* Most difficult to just sign in. No communication help!!! Persevered a 2hour Sign in to just register from loyal 50 years Hawai’ian Airlines account. What’s really happening for a smooth transition? SOS ### 2/5 — What is the point? *2025-10-02* If you want to do anything with your Atmos Rewards it has to be done in a browser. This gets 2 stars because it at least shows the points balance. Will update if they actually release a more functional app. ### 2/5 — Not there yet *2025-08-21* Most of the functionality is just buttons that links to outside websites in a browser. It’s not functional as a true app yet. I’m not sure how I feel about this standalone concept yet. I would rather have seen it integrated into the existing Alaska Airlines app. Other companies are consolidating their apps into a single user experience wherever practical. It would only make sense for a standalone app if this new program is much more expensive in features and interaction than is currently marketed. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-23.*