# Atom - Movie Tickets & Times — user reviews > 345 indexed App Store user reviews of Atom by Atom Tickets, LLC, rated 4.90/5 from 180,570 ratings. - Source: https://appshunter.io/ios/app/atom-movie-tickets-and-times/id926058555/reviews - App overview in markdown: https://appshunter.io/ios/app/atom-movie-tickets-and-times/id926058555.md - Rating breakdown: 5★ 164,174 · 4★ 13,183 · 3★ 1,758 · 2★ 319 · 1★ 1,136 ## What do users think of Atom? Overall sentiment: neutral **Pros** - 🚀 Convenient to use - 👍 Easy to order tickets and concessions - 💡 Ability to invite friends and share tickets - 🚀 Quick and streamlined transactions - 👍 Loyalty program integration **Cons** - 🐛 Issues with concession order preparation - 🔒 Security concerns with hacked accounts - 💰 Expensive compared to direct theater purchases - 🐛 Unreliable seat availability information - 🔍 Limited theater coverage in some areas **Commonly reported bugs** - Seat selection errors - Inconsistent app behavior across locations - Difficulty signing up/logging in **Most requested features** - Add option to view screen/auditorium details - Bring back rewards program - Improve customer service response times - Allow refunds/cancellations directly through the app ## Newest reviews (13 of 345) ### 2/5 — Can’t use gift card *2026-08-09, version 5.14.0* Did not allow me to use gift card for my purchase! ### 2/5 — Trouble rescheduled *2026-08-09, version 5.14.0* I tried to reschedule for Spider Man but they allow gave me $5 which won’t be enough to pay for the new ticket. I tried emailing and calling customer service several times, but no response. I need help with this. ### 4/5 — Cancelled tickets day of *2026-08-03, version 5.14.0* I never use this app bc of past experiences. I broke down to use my TMobile Tuesday perk and bought a spiderman ticket a week before the movie. The day of, I receive a text saying my ticket was successfully cancelled and I'd get a refund. Customer service was unavailable via phone or chat. Had to pay triple for the ticket. I do not recommend this app. ### 1/5 — Terrible *2026-08-01, version 5.14.0* It was so bad trying to navigate this app. Save yourself the trouble. I had a coupon code, was checking out and being met with countless errors and then when I finally got to the end it said that my tickets were pending. 10 minutes later it said that the tickets were not reserved. I tried again using the coupon code and it said that it was no longer valid. Terrible app, never using this ### 1/5 — Refuses to load , not my WiFi *2026-08-01, version 5.14.0* I’m trying to buy a ticket and it refuse to load , with 4 bars of service and won’t load on WiFi , consistently get a error ### 3/5 — purchase ticket *2026-08-01, version 5.14.0* having issue with the speed when ordering tickets. the tixket was charged and later said it didn’t get the ticket ### 1/5 — Worst app and website I have ever used *2026-07-31, version 5.14.0* I will probably never buy another ticket off of this app. Me and a few people were going to go to a movie and no one could get the app or website to work. It crashed repeatedly and then said the tickets we selected weren’t available so we waited a bit and then they showed up on the seat map again and then nothing would load. We were in an endless loop for over an hour and finally gave up on atom and just booked from the movie theatre ### 1/5 — WONT LOAD *2026-07-31, version 5.14.0* Trying desperately to buy a Spiderman ticket and this app will NOT LOAD! Keeps telling me to “Try Again” Tmobile customer not getting to take advantage of the $5 movie tickets!!! :( :( :( ### 1/5 — Doesn’t Load *2026-07-31, version 5.14.0* This app can’t even load a seatmap even when there is nothing wrong with my Wifi or cell service. It continually gives me an error message. Even when the seat map finally loads and I try to reserve the seat it gives me an error message. ### 2/5 — Super slow *2026-07-31, version 5.14.0* Super slow app, it has nice features tho ### 1/5 — Doesn’t work *2026-07-31, version 5.14.0* Can’t load any tickets app sucks with deals and promos as well ### 1/5 — Very low responsive app *2026-07-31, version 5.14.0* As today I wanted to buy tickets for Spiderman: Brand New Day and the app is so bad and don't response when clicking to the time slot, then when opening seat map. ### 1/5 — Bad experience *2026-07-31, version 5.14.0* I’ve been trying for 3 days attempting to get tickets for the new spider man movie and every time I select seats, it says they’re taken but when I use the movie theater’s app they show that the seats are available. Never using the app again! ## Most critical reviews (10 lowest-rated) ### 1/5 — Atom gave me wrong information *2026-08-13, version 5.14.0* We purchased tickets through Atom app to see a movie August 2nd at Flix Brewhouse at 12pm in screen 2. We are arrived 30 minutes early only to find a different movie playing. The manager was not sure why Atom gave us the wrong information so she put us in a different screen for the same movie. We lost 15 minutes of the movie since it already started. I contacted Atom support and their answer was I need to contact Flix Brewhouse for their mistake. Flix Brewhouse has nothing to do with Atom giving me the wrong information. I’ll never purchase tickets from Atom again. I’m shocked that this has happened since I’ve been purchasing from Atom for years and this has never happened until now. I deleted the Atom app and will purchase my tickets through Flix Brewhouse website from now on. ### 1/5 — THIEVES, SCAMMERS *2026-08-12, version 5.14.0* I used to love the Atom app but their customer service to resolve issues SUCKS. I have contacted them 4 times about a cancellation ahead of time because the app wasn’t letting me and the day of the movie came, no response from them so the movie played and they have a no refund policy but how is it my fault that their stupid app didn’t allow me to cancel DAYS before the movie, and I even contacted them directly. They are THIEVES. UNETHICAL. UNPROFESSIONAL. SCAMMERS. ### 1/5 — SCAM *2026-08-06, version 5.14.0* Do not use !! We used it cus of tmobile ! This place is a scam. They ruin your night ! ### 1/5 — Would be nice if it worked *2026-08-04, version 5.14.0* I liked the details of the theaters and the special attributes of each screen. Every time I tried to actually reserve tickets it would error out. Restarted phone, reinstalled app, no help. Even better, it would then mark those seats as unavailable, so each time I had to select worse seats! I had a promo for seeing Spider-man if I used Atom. I decided it was better to actually have tickets, so I used Fandango. ### 1/5 — Let me change seats *2026-08-04, version 5.14.0* Why can’t I change seats without needing to rebook? Lost my promo code use ### 1/5 — Purposely glitching *2026-08-03, version 5.14.0* Doesn’t let me add tickets for the screening I want but for any other one it somehow does. ### 1/5 — Tickets cancelled *2026-08-02, version 5.14.0* Very difficult to reach help and tix cancelled for no reason. Billed full price not discount after $5 codes ### 1/5 — Annoying useless glitchy app! *2026-08-02, version 5.14.0* Don’t waste your time trying to book using Atom app! ### 1/5 — Terrible customer service *2026-08-01, version 5.14.0* I purchased tickets as a guest and never received an email with the tickets so I couldn’t access them. I even clicked the “email ticket” button three times. I sent three emails to the customer service team and never received a response. The AI customer service bot just redirects you to unhelpful FAQ’s. As long as you never need anything from anyone the app works well but not worth it if you can never receive help for an error committed on the developer side. UPDATE - the customer service ticket finally went through and they said they would email the ticket and never did. So I lost money on two tickets because I couldn’t access them. Then they sent me an insulting “case closed” email. Never using this service again. ### 1/5 — Useless app *2026-08-01, version 5.14.0* This app charges you for tickets like it’s not free to buy them at the theater in advance. Theaters should not be charging fees to buy tickets for their movies. This is why movie theaters are going out of business. ## Most praised reviews (10 highest-rated) ### 5/5 — Movie app *2026-08-22, version 5.14.0* Incredible app for looking up reviews and getting tickets for the newest movies. Thank You ### 5/5 — Thanks for this $5 movie ticket *2026-08-21, version 5.14.0* I love watching $5 movies. I even invite my children and relatives to watch movies. Thanks to T-Mobile Tuesday too. ### 5/5 — Simply Simple *2026-08-21, version 5.14.0* Very easy to navigate and loved the promo ### 5/5 — The Best App *2026-08-19, version 5.14.0* Amoo esta Aplicación. Fácil y Rápido pero sobretodo Accesible. 🔥🔥🔥🙏 ### 5/5 — Easiest to book, great perks *2026-08-04, version 5.14.0* By far easier and faster to use than other apps and free tickets frequently! Thanks Atom! ### 5/5 — 👍🏾 *2026-08-01, version 5.14.0* 👍🏾 ### 5/5 — Excellent *2026-07-31, version 5.14.0* Easy to use. Love the app. ### 5/5 — Excellent *2026-07-28, version 5.14.0* Fun and exciting using this App to buy show tickets. ### 5/5 — Easier than I thought *2026-07-15, version 5.14.0* The first time I used atom I was worried about when I got there and not knowing where to go or what to do but the atom signs are easy to spot and I just walked up and the girl came right over and scanned the barcode on my phone and she went ahead and got us our pop and popcorn. When I looked over on our way to the admissions guy, I seen the regular consession line was long. I was so happy that we got moved through so fast, even when we came to the ticket guy it was the same thing, scanned the barcode and go. I love this app. Watching other people standing in a long line and us just walking on past them. Almost felt bad for them, almost 😂😂 for what it takes to get the app and what it does for you, it silly if you don't get it and deserve to stand in the long line up 😂😂😂 ### 5/5 — So easy *2026-07-04, version 5.13.0* This was so easy! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*