# ATSC Support > Self-service technology support and ticket status tracking. (iPhone/iPad app by ALLSTATE FIRE AND CASUALTY INSURANCE COMPANY.) - Source: https://appshunter.io/ios/app/atsc-support/id1596132344 (this page in markdown: same URL + `.md`) - Developer: [ALLSTATE FIRE AND CASUALTY INSURANCE COMPANY](https://appshunter.io/developer/1596132346) - Category: Business - Price: Free - Rating: 1.88/5 from 25 App Store ratings · 16 written reviews indexed - Age rating: 17+ - Requires: iOS 17.0 · 131 MB - Languages: Arabic, Czech, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Italian and 12 more - Released: 2022-01-11 - Data updated: 2026-06-01 - Monetization: free - User reviews in markdown: https://appshunter.io/ios/app/atsc-support/id1596132344/reviews.md ## What is ATSC Support? ATSC Support is a way to help self-solve your technology issues. The ATSC has introduced a new support mobile app, giving you the ability to self-solve your technology issues, check your ticket status as well as chatting with the ATSC, which will provide greater accessibility through your digital connection with us. The ATSC Mobile App complements the experience you have on the Agency Online Technology Support/myATSC website and serves to provide a seamless experience with fast and easy accessibility, on-demand interactions and responses, self-service capabilities and help available via chat. ## Key features - Self-solve technology issues - Check ticket status - Chat with support - Seamless digital experience - On-demand interactions ## Recent user reviews (10 of 16) All indexed reviews: https://appshunter.io/ios/app/atsc-support/id1596132344/reviews.md ### 1/5 — TECH SUPPORT *2026-02-24* EVERYTHING TECHNOLOGY IS AWEFUL AND NOT WHAT ONE WOULD EXPECT FROM A FORTUNE 100 COMPANY. EMBARRASSING The worst experience with technology !! They have no clue how we work etc ### 5/5 — EA *2026-01-20* The chat guy fixed my issue quickly ### 1/5 — Allstate ATSC App *2025-12-12* Completely useless! ### 1/5 — Unusable *2025-09-02* Could not get past the first screen. It wanted me to scan a QR code. What QR code??? What is an instance id? If my laptop was working, I could try to find help on MyATSC, but then why would I use the app? ### 1/5 — Useless *2025-06-08* This app is completely useless. No kind of support at all on it. Complete waste of money on all states part. Ridiculous that we can’t even get phone support. ### 1/5 — Disgraceful *2024-11-07* That a Fortune 100 company employs a tech support app that is so shoddy in its basic functions is a sad indictment of AllState as an organization ### 1/5 — Horrible tech process *2024-09-04* Took forever to figure out how to sign in you have to put Allstate found that out by reading the reviews on this app. Allstate makes it almost impossible to speak to a live person. I had to re-order a new laptop due to the fact that the one I currently had burned out this is the second time my laptop burns out. I tried calling ATSC. It took me 10 tries in order to get a live representative. This app seems worthless for this type of issue ### 1/5 — Zero help *2024-08-12* I did manage to login, only by reading these reviews and discovering about typing “Allstate” in the first field. But then after getting a technician on the chat I had lengthy waits between each response from him and after about 45 mins he just stopped responding and abandoned me and nothing was ever fixed. Later I checked the app and saw he had marked the ticket as “resolved”. Nice. Thanks for all the help. ### 4/5 — Logging in… *2024-07-22* After you open the app, enter Allstate into the first line. It will load the NTID login page, you can enter your credentials and password here to login. Use your VIP access code. ### 5/5 — Should come with a heads up *2024-07-20* I’ve seen a few people not being able to log in from the first screen. The instance just needs the word allstate, it should pre fill in the rest. Click save and log in and it will prompt for your sign on and vpn code. Fairly straight forward from there ## Frequently asked questions about ATSC Support ### What can ATSC Support help me with? ATSC Support is designed to help you self-solve common technology issues. You can also use it to check the status of your support tickets and chat directly with ATSC support staff for assistance. ### Is ATSC Support free to use? Yes, ATSC Support is available for free. There are no costs associated with downloading or using the application. ### What devices are compatible with ATSC Support? ATSC Support is compatible with iPhones and iPads, offering a seamless experience across Apple mobile devices. ### How often is ATSC Support updated? The latest version of ATSC Support is 20.0.1, and it was last updated on July 16, 2025. Updates are released to improve functionality and reliability. ### What is the age rating for ATSC Support? ATSC Support has an age rating of 17+, indicating it is intended for mature users. ### Can I chat with support through ATSC Support? Yes, ATSC Support offers a chat feature that allows you to communicate directly with ATSC support staff for real-time assistance. ### What is the user sentiment for ATSC Support based on ratings? ATSC Support has an average rating of 1.9 stars from 25 ratings, suggesting that users have had mixed experiences with the application. ### When was ATSC Support first released? ATSC Support was first released on January 11, 2022, and has since received updates to enhance its features and performance. ## Version history (last 5 releases) ### 20.0.1 — 2025-07-16 New • Attachment error handling • Input form screen navigation screen • Input form screen error window navigation Fixed • Application theme changes after closing and reopening the app • Certain colors are not rendered on iOS • Special characters are not displayed in file names • Problems updating barcode input forms with multiple inputs • The user can only view a small subset of list options in a Virtual Agent chat • Data visualization sources fail to decode JSON that does not contain a label • Placeholder text is not visible on an IT Asset Management asset • Input form screen survey shows incorrect choices when scrolling on iOS 18 • App gets stuck on blank screen when the user opens a push notification with redirection • Deep links from a QR code don't work when the blur app option is enabled and UX analytics is disabled • The wrong URL is loaded into the URL screen when switching between clone instances • A "Date" type input sends an incorrect time on iOS Detailed release notes can be found on the ServiceNow product documentation website. ### 19.5 — 2025-05-28 Bug fixes ### 19.2 — 2025-02-28 bug fixes and performance improvements ### 18.4 — 2024-11-26 Includes minor bug fixes and performance improvements. ### 18.2 — 2024-09-17 Includes minor bug fixes and performance improvements. ## Apps similar to ATSC Support | App | Rating | Price | Category | | --- | --- | --- | --- | | [Beauty We](https://appshunter.io/ios/app/beauty-we/id1587144200) | — | Free | Business | | [Luxe Omni Agent](https://appshunter.io/ios/app/luxe-omni-agent/id1587581760) | 5.0 (1) | Free | Business | | [TBS Dental](https://appshunter.io/ios/app/tbs-dental/id1584610120) | 5.0 (1) | Free | Business | | [Lapasar Borong](https://appshunter.io/ios/app/lapasar-borong/id1583783600) | 5.0 (1) | Free | Business | | [Esupl POS](https://appshunter.io/ios/app/esupl-pos/id1579242840) | — | Free | Business | | [WEMART ONLINE](https://appshunter.io/ios/app/wemart-online/id1583708440) | 1.0 (1) | Free | Business | ## Related topics [atsc support](https://appshunter.io/ios/topics/atsc-support) · [atsc](https://appshunter.io/ios/topics/atsc) · [athomedoc](https://appshunter.io/ios/topics/athomedoc) · [atasspro](https://appshunter.io/ios/topics/atasspro) · [allstate virtual assist](https://appshunter.io/ios/topics/allstate-virtual-assist) · [apc experian](https://appshunter.io/ios/topics/apc-experian) · [atimeonline](https://appshunter.io/ios/topics/atimeonline) · [rbsc](https://appshunter.io/ios/topics/rbsc) · [ahlan technologies spc](https://appshunter.io/ios/topics/ahlan-technologies-spc) · [itforce technology dmcc](https://appshunter.io/ios/topics/itforce-technology-dmcc) · [atg digital](https://appshunter.io/ios/topics/atg-digital) · [atoss](https://appshunter.io/ios/topics/atoss) · [m2c support](https://appshunter.io/ios/topics/m2c-support) · [mckesson technology solutions](https://appshunter.io/ios/topics/mckesson-technology-solutions) · [IDFC ATS](https://appshunter.io/ios/topics/idfc-ats) · [asurion att](https://appshunter.io/ios/topics/asurion-att) --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-01.*