# Attain by Aetna — user reviews > 51 indexed App Store user reviews of Attain by Aetna by Aetna Life Insurance Company, rated 4.68/5 from 33,972 ratings. - Source: https://appshunter.io/ios/app/attain-by-aetna/id1438040517/reviews - App overview in markdown: https://appshunter.io/ios/app/attain-by-aetna/id1438040517.md - Rating breakdown: 5★ 28,187 · 4★ 3,296 · 3★ 1,052 · 2★ 420 · 1★ 1,017 ## What do users think of Attain by Aetna? Overall sentiment: neutral **Pros** - 🚀 Great motivator - 👍 Engaging design - 💡 Variety of wellness goals - 🤑 Rewards for activity **Cons** - 🐛 Frequent login issues - 🤯 Unrealistic daily/weekly goals - 🤔 Inconsistent points tracking - 🤷‍♀️ Poor customer support **Commonly reported bugs** - Activity data not syncing properly - Challenges not tracking correctly - Logout issues causing lost progress **Most requested features** - Ability to customize goals - Integration with other fitness apps - More flexible rest day options - Improved points system transparency ## Newest reviews (19 of 51) ### 4/5 — Love this app, it’s a great motivator *2023-02-09, version 1.8.3* I have been using this app for more than a year now and I just love it. Does the app has issues sometimes? Yes. But they are resolved too. I recently had a major issue with the app where it stopped recording my active energy daily/ weekly goals. I reached out to the support and the team was super helpful they provided me with multiple ways to fix the problem but unfortunately it was a bug. But as soon as the update was released the agent I was communicating with reached out to me and asked to update the app and the issue got resolved and I got points for the previous goals hit too. I am looking forward to use the app more, hit the goals, participate in the challenges, and see what new things the app comes up with. Thank you Audra Reeves and Wendy for helping me with the issue!! ### 3/5 — Goals are not realistic. *2023-02-09, version 1.8.2* Update: 2/9/23. The app also seams glitchy. They say it connects to your watch and can upload info from 30 days in the past if not connected to the app or the phone. What I have found to be reality is if you don’t log into the app on your phone for a few days it logs you out. After this happens any log data you accumulate on your watch will not sync with the app after logging back in. I have multiple days with ether no data or it says the watch was not connected. However I wear my watch daily. The only thing that changes is I’m not looking at the app daily. Maybe a couple times per week. It’s annoying as it cheats you out of those points. Original review: I would give this a 5 star because it does get you moving and makes you realize when your not doing much. However the goals are unrealistic. Even days when I do a substantial amount of working out I have trouble making the goal for one day. Then every time you make your weekly goal they go and raise the goal to more days. Makes it difficult to achieve when your constantly loosing. Personally I don’t even look at the daily goal any more. The weekly challenges I do try to accomplish and typically they are achievable with a little extra work. If your using the app to get a free Apple Watch don’t. I would say im fairly active and using it for 3 months have only achieved 10,000 points which is $10. ### 4/5 — Bugged checkout experience *2022-09-28, version 1.6.7* [update] I was having a rough day and I apologize for how harsh I was. I was able to try again later that night and get my order in. Not sure what the issue was - same OS version. Nothing that I know of changed. I will update to four stars until I give the core app experience a try. I still think your initial UX would improve a lot with a different solution for selecting the watch. For example, I use my digital Apple Card for online purchases, but there’s no way for me to switch over to my wallet app and get my card info for your purchase form because this causes your web app flow to refresh. [original] Couldn’t get a new Apple Watch through the app because the forms would reload as you complete them - erasing all inputted data. Even before this complete show stopper, the checkout process would kick me back to the start for something as simple as jumping to a different app and then back. Seems like one of those half-baked solutions where the mobile app is taking you through a web app flow. I would’ve loved to just order my watch from the website (since this is just a web app form that you are seeing through the window of a mobile app), but you are forced to go through the mobile app purchase flow which has an awful user experience. If this tells me anything about how the app experience is going to go, I think I’ll just pay for the watch.. ### 2/5 — I don’t recommend this app *2022-09-28, version 1.6.7* This app offers a program where you get a free apple watch if you meet your daily challenges. It uses the data from your fitness app to record the points. Unfortunately my points aren’t always accurately accounted for and I end up having to pay a fee at the end of the month. I am pretty active so according to my fitness app I perform well above the daily requirements. Its just not recorded on the attain app. I have emailed letters to tech support with no response, and called. Finally got someone when I called but had to pretend I was calling about signing up cause thats the only way to get through to someone. Was told my account would be credited. And it was not. My points still aren’t being recorded correctly. My coworker is experiencing the same issues. The attain app is constantly signing me out as well which is really annoying. ### 4/5 — Great design, some tech issues *2022-09-24, version 1.6.7* This app is really effective and engaging. It gently pushes you to do more and gets you excited about seeing your progress while keeping it interesting with a variety of ways to earn points. It has a nice friendly feel and is easy to use with the Apple Watch. My complaint is that it makes me log in constantly, like almost every day, and often has technical glitches that cause the Healthy Actions to not load. Happens about 5 times a week. If I forget to force a log in or don’t refresh the app, I don’t get notifications and I frequently miss the daily healthy actions points opportunities. Super frustrating, and would earn any other app a max of two stars, so it says a lot about how much I enjoy using it when it works. Still, great design and behavior change support means nothing if your stuff just doesn’t work—please fix this. Thanks! ### 3/5 — I’m probably going to be buying this watch *2022-08-29, version 1.6.6* Update: It did it all through the Attain games. It’s doing it again now. You can’t click on anything. You can’t log out of the app. Honestly, whoever is in charge of this app should be fired. It doesn’t work more often than it does. AND every recent review is complaining about the same problem, yet the developer’s response is always something along the lines of lines of a “it’s a you problem”. I’m telling you, this app hardly works. You will not get any of the Healthy Action points. You definitely aren’t getting any of the new Challenge points. Take any points you can or you’ll owe. It shouldn’t take so much work to make it do what it’s supposed to do. It’s a great app if you like to watch it spin and spin and spin. So frustrated and over this program. It had the potential to be great. I loved this app when I first got into the program. But, now, this app works maybe 50% of the time. I try to get into the Daily Actions but I can’t access the points. Either, the screen won’t load or when you tap on the button to say you’ve read it it doesn’t do anything. Im trying to pay off this watch with exercise and healthy actions and im getting really frustrated with this app. This app could also be improved by letting me link to my Strava account. All of my backpacking out of cell range didn’t count this summer. **Developer response:** Hi Jellybeans93, please give us a call at 833-288-2461 so we can gather additional details on the Healthy Actions issue you described - that isn't something on our engineering team's radar right now, we'd love to learn more. In terms of not being within cell range, as long as you're wearing your Apple Watch to record your activity, you can go up to 90 days in between app visits and still earn all the Activity goal points once you log back into the app (it just might take a few minutes to process all that data). You won't be able to see the Healthy Actions, of course, as those are different each day and require internet access to download those. Hope this helps! ### 2/5 — Loathe this app *2022-08-27, version 1.6.6* I was excited about this app in the beginning. I though it would motivate me to be more active. I’m 5’2, the most I’ve weighed is 110. In the beginning this app required me to burn 350 calories 4 days a week, I work nights so the challenge is added that my ‘day’ starts around 1700, the app resents at 0000 each night, so there goes one day of burning calories every week. Then as I was able to burn 350 4 days a week it bumped me up to 5, I barely ever met this goal. So now what was motivating is more discouraging. Now after meeting the 5 days/wk goal for two weeks it’s bumped me up to six days a week. I barely met 5 days a week, now they expect 6? Obviously this now means I have to pay more with each month since, even though I’m more active, it’s criteria keeps increasing, essentially setting people up for failure. I’ll never recommend this program to motivate others. I’m already healthy, my doctor would give me a lecture if I lost any more weight, yet this app thinks I’m still not active enough. Mind you, I’m on my feet for 12 hour shifts 3-4 nights a week, I’m a single mother running a sheep farm on the side, and I put out a massive garden to can each fall. Forgive me Aetna for not meeting your ‘heathy’ criteria. **Developer response:** Hi Andy6015, sorry to hear that has been your experience with Attain. We are happy to modify your goal to something more in line with your individual health needs and what your doctor would recommend; please give us a call at 833-288-2461 and we'll be happy to discuss that! ### 2/5 — Crashes, buggy, not well thought out *2022-07-19, version 1.6.2* I don't usually leave reviews for apps, but after having used this for over a year I feel like I've seen enough to make an honest judgement. When I first downloaded it I thought maybe they were still working out the kinks because it was so buggy- I would get signed out randomly, or the app wouldn't pair to my watch, or it would retrospectively zero out my daily calorie total two days after the fact - which actually made me miss my weekly goal once, even after I sent feedback within the app to let them know, I was never contacted or given the points back. I agree with other reviewers that the incentive structure is not as good as it could be- if you miss a day early in the week there's no way for you to make it up and it's easy to slack off after that. If there were daily goals where you could still get points even after missing your weekly, it would actually help you out of motivational slumps. I really appreciate what they are TRYING to do with this app I just feel like they made a sort of half-way attempt at it. It's also somehow even buggier NOW than it was a year ago, and it logs me out every single time I close the app, which really deters me from even using it at all. I would stop using it right now if i wasn't still in the process of paying off my watch. I used to be eager to check it every day and now if anything it's just a nuisance. It's a huge missed opportunity in my opinion, as the idea was good but the execution was a C-. ### 4/5 — Working out by someone else’s rules *2022-02-04, version 1.5.8* Overall, this app does what it advertises it to do. Encourage people to become more active by providing a set goal and rewarding them for attaining that goal. The app provides the set goal of meeting the required caloric burn for a set period of time as well as some bonus points if you complete the daily challenge of the week by doing specific activities like breathing exercises, walking more than a certain amount of steps or miles a day. It has changed the way I approach how to be more active on a daily basis over the past year. The only two issues that I think about 1)the logout issue continues to persist forcing me to check daily to avoid being logged out. The developer is correct that if you are logged out, as long as you login again with 90 days, you can recover your activity but it still seems weird that this is needed. 2) the bulk of points are designed and are achieved by meeting the weekly caloric goal by exercising “x” amount of days which steadily increase until it asks you to achieve the goal about 6 days a week. So the app works if you are just trying to meet your calorie burn goal, create more active lifestyle and potentially get a free watch, but in terms of fitness, this app does little to help with actual weight loss. ### 3/5 — Good Incentive/Reinforcement Tool - algorithm needs adjusting. *2022-01-17, version 1.5.8* Love the positive reinforcement of good behaviors - including exercising, food, and mental health. However the more you work out, the more the app expects. If you hit 7 days in a week of working out, it expects 7 the following week. You have to miss the higher goal twice before it drops it back one. Suggestion: cap the number of days per week at 5; award perhaps fewer (but still significant points—1000 or 1500) for hitting 5, then do bonus points if a person does workouts days 6 and/or 7. It occasionally misses a workout day causing me to miss the weekly goal. I tried reporting using the “contact us” and nothing ever happened. There ought to be a simple way to report an error and get it corrected. Also, there doesn’t appear to be a way to “logout”, even though occasionally it asks me to login after an update? ### 2/5 — Tedious *2021-12-13, version 1.5.7* So many issues. I tried to work with this app for months. Like other reviewers have mentioned, you can’t adjust the daily calorie goal, and if you’re regularly meeting your weekly goal it will keep upping the days per week that you need to meet your daily goal, until you’re having to meet it 7 days a week. The app also regularly logs you out. Far more frustrating was that the app would regularly mark a day as “incomplete” even though I had burned far past my daily calorie goal. In the details for that day it would have a workout from that day listed, say, for 200 calories burned - but right above that it would say that I only burned 5 total calories for that day. For months I messaged back and forth with customer service about the issue; they kept adjusting it manually, providing the same troubleshooting recommendations that I had already tried, and failing to fix the issue. I withdrew from the program and deleted the app. Not nearly worth the headache. ### 4/5 — Okay App *2021-12-12, version 1.5.7* I have been using this app for at least 2 years. I agree with many others that the 7 day a week activity expectation was too much and a definite motivation killer when you missed a day, especially early in the week and knew no matter what you did the rest of the week you weren’t getting your weekly points. It made it easy to be lazy! With the change to 6 days a week I am definitely happier and most of the time hit 7 anyway. There are still a few things I think they need to look at doing that would make the app better. I would like to see statistics as to how I compare to others in my age group. I would also like to see the app designed for a walking pace that would make adjustments for elevation differences. I find it frustrating to look and see my “trend” showing a 19 and 20 minute mile when I am constantly dealing with the mountains and hills in my area and not walking flat streets. Maybe I should be logging that cardio under hiking instead of an outdoor walk, I don’t know. All in all I think the app does what it’s designed to do which is to keep you looking for ways to improve your health (I personally detest the “breathing” and “flexibility” challenges so being forced to do those weeks activities to get my points becomes a matter of my personal pride and keeps me on task). I also enjoy the periodic reward of a gift card when you have enough points. It’s not a lot but every little bit helps, right? ### 3/5 — Customer Service *2021-12-11, version 1.5.7* I can tell that This program is intended on helping people through their wellness journey. It’s great Intention to motivate people to get up and move. I love the benefit of getting an Apple Watch in return for the wellness maintenance. The only downfall I have is when your watch battery dies, or if you forget to wear it, then the points doesn’t get counted. Then you have to jump through hoops to prove to the customer service (very rude and unprofessional) that you completed your goal. Wish there was an easier way to enter your points in if you had a situation where the watch didn’t connect. The reps work according to different standards of customer service than what I am used to and it causes so much frustration that sometimes I will just bypass the wanting to call and get it resolved. The contact is portion of the app doesn’t get monitored. I am still awaiting an email response from a year ago. I do love the program and it’s Intentions however the management of this app and it’s employees could use a lot of customer service training. I get it that the times are hard but there is no excuse for u professional customer service. **Developer response:** Hi Suzie, so sorry to hear that was your experience with our customer service team--that's definitely not what we strive for. If you're willing, our customer service manager would love to chat with you more about your experience; please shoot an email to feedback@attainbyaetna.com if you're up for it so we know how to get in touch (and please make sure you include that you wrote the "Susie 43" review so we can connect the dots). Thanks and sorry again! ### 4/5 — Great Fitness Accountability *2021-12-11, version 1.5.7* I love the way this program is designed and how user friendly the app is. The daily challenges are fun and educational. It’s very easy to track your progress and keeps you accountable in staying active and healthy, with great motivation. However, the app does often log you out or crashes pretty frequently. The other thing I don’t like about the program is the way the weekly goals are determined. The way they determine your average goal for the next week based on the previous week does not make much sense, so it’s been a little hard to get any amount of points worth redeeming for prizes, especially after points are used to pay for the watch. I know that’s not the case for everyone though! It’s very different person to person. Overall I’m fairly pleased with the program. ### 3/5 — Rules you don’t know *2021-12-11, version 1.5.7* The app is okay and I like earning rewards. However, there are rules you don’t know. For example, if you close a notification about refilling a prescription for 400 points, you won’t get the points even if you refill the prescription. In fact, if you close a notification about any reward, you lose out on the ability to earn the points. Who knew? Further, if you don’t close out a notification, you may miss a new notification that comes in below it. A little bizarre. Perhaps a development flaw? Even more discouraging is that, even if you’re working out, using the breathing app for mindfulness, running, walking, biking, etc., there are no rewards for achieving healthy results even if you are going above and beyond. Better watch for the week’s theme or you will miss out, even if you’re hitting it out of the park in other areas. ### 4/5 — High daily calorie burn starting out *2021-12-11, version 1.5.7* I just received this watch deal through my place of work. Only having it for one day, the calories needed to burn to reach your daily goal seems a bit high. Having primarily a sit down job, I know it will be quite the challenge to burn 520 calories in a day. But, this is for the whole day you just have to remember to wear it. But, isn’t that what it’s all about-challenge?😊 I love looking at the activities and earning those points as there will be times when those extra points are needed to go towards the monthly goal. Having the ability to roll forward some unused points is nice option to have. I am not sure I will be able to do that too often but having started off with 2 months of points allowance and earning the activity points will help with that. Or there are always those gift cards you can purchase with those earned points. I do think that it would be nice to be able to incorporate a food option with the app so that you can track your food intake. Food is a big component in a healthy lifestyle so to be able to see that all in one place would be a great addition. ### 2/5 — Unrealistic goals *2021-09-15, version 1.5.4* I have been training for a half-marathon for 2 months and I play volleyball twice a week for over 2 hours each time, amongst other physical activities. Although, I was able to reach the goals the app established for me at the beginning, now the goals are unattainable. The app now asks me to train 6 days a week at over 530 active calories each of those 6 days. If you train properly, your body requires rest and recovery, which makes this app’s requirements both unattainable and risky for your health. As an example - one day I ran 7 miles and burned 1000 calories and the next day, I ran 2 miles for recovery and burned approximately 320 calories. Therefore, I missed my goal for the entire week because one of the six training days I didn’t hit 530 calories. As I Continue my training I haven't reached my goals for 4 weeks. I am glad I didn’t sign up for the watch or I would be upset because it’s simply not achievable - even for an athlete. While I appreciate the idea of the app to incentivize more exercise, excessive exercise does not mean health. ### 3/5 — Not realistic *2021-04-13, version 1.5.2* Attain sets your activity goal based on weight and height. I don’t believe age is factored in. I’m almost 67 and work out at the gym 3 times a week doing strength training for an hour minimum. Each workout begins with 15 mins on the rowing machine. Another day is spent on the spin bike. Pretty active for my age but it also means I need rest days in between my workouts. Attain wants me to achieve my move goal 7 days a week. It’s not reasonable nor is it physically good for my body. Instead of the app/watch being an inspiration to move it has become a source of frustration. I burn a weeks worth of calories in 4 days but get nothing towards the purchase of my watch because I didn’t do it for 6 or 7 days. Flawed program. Update: I’ve been using this app for almost 18 months. Not sure what’s going on but I’m having trouble getting my daily activities for extra credit to track. Some days it does, other days not. I have to contact Attain customer service and provide a screenshot because God forbid they should believe me. Once my watch is paid for through the program I’m done with this app. **Developer response:** Hi MCB236, our Activity goals are currently based on gender and weight. You're correct that we don't currently take age into account, although we do have plans to use additional factors (including that) to inform our Activity goals down the road. In the meantime, we'd be happy to discuss a medical accommodation to make sure you're able to earn points for Attain while doing what is right for your body. Could you please reach out to us at 833-288-2461 so we can discuss that? Thanks! ### 3/5 — Wouldn’t let me get free watch or log in *2021-03-11, version 1.5.2* I tried getting the watch and it would say error. I tried all day and it wouldn’t work so I decided to click on the got my own watch option to see if it’ll error as well. It didn’t but I didn’t have my own watch so when I unsigned up to reselect my choice, it takes me to the log in page where I would use my Aetna login and once in it says “thanks for your interest in Attain” and says not enrolled with an OK at the bottom. When I click on the ok button it just takes me back to the log in page. Why is it hard to download and use the option of getting a free watch to exercise if that is what the company wants you to do? To work on your fitness goals. The only thing I worked on today was my frustration levels and how much I can take from an app before I lose my cool. ## Most critical reviews (10 lowest-rated) ### 1/5 — App is NOT friendly for folks with Medical Conditions *2023-01-29, version 1.8.1* This app has not helped me reach goals- it actually makes me feel worse about myself & my “fitness”. When I do not achieve the goals the app has set up for me, I feel disappointed in my lack of fitness achievements, I cannot edit these goals & the app will not allow me Input or edit medical information. When I joined this awful program I did not have rheumatoid arthritis, but now I do & there are some difficult days I cannot burn my assigned 420 calories because I can barely get through my day in the level of pain my body has chosen to give me that particular day. God bless my goals if I experience a flare up! I’d love to leave this program, but naturally, the page will not load to let me pay off my watch that will no longer update. Id also love to share this review with attain, but there is no place in the app to write a review. I highly suggest avoiding this program if you have any sort of autoimmune disease! ### 1/5 — Unrealistic goals and shady practices *2023-01-17, version 1.8.1* When I first started the program there was no clear Understanding of the points system and how you earn them. It also set what I felt was a highly unrealistic goal for my daily calories burned. As someone who was working out prior to the watch I would’ve been doing 2 hr peloton rides to hit the goal. Shortly after joining the program there was an update to the points system hitting your daily goal now only earned 10 points as opposed to the 250 it had been earning. There was also a significant change to the points for the weekly goal. I assume the goal was to drive more interaction within the app as the only way to possibly earn enough points to not owe anything is to visit the app daily to amuse the developers by pressing a button. I didn’t sign up for this and was railroaded into the new points system because the only other option was to withdraw with over half the balance remaining on my watch. ### 1/5 — Not a Fan *2022-11-12, version 1.8.0* I’ve used this app for about two years now. The first year and a half, I loved it. I’m had zero issues and found myself really enjoying setting goals and being able to track my progress. Now, the app is just an exercise in frustration. One- it never keeps me logged on like it used to so instead of just clicking on the app and all of my information popping up, I have to log on every dang time. I have gone through every setting possible and this is not user error but the app itself. Two- the activity count on my watch and what translate over to the app is off not just a little bit a lot. It used to never have any problems then just a miss or two and now in the past several months there are massive errors of several days a week. Lastly- reaching out to customer service is a joke. Sometimes they answer. Often times they do not and the problems haven’t been remedied they’ve only gotten worse. Such a bummer. ### 1/5 — Only did it bc of the watch.. *2021-12-16, version 1.5.7* Honestly this app is terrible. You get booted out several times a week. The weekly goals are ridiculous. For example, I CrossFit 5 days a week. Now with my calorie goal of 420 a day I burn that with one workout, now the stupid thing is this app sees that i workout that much and will move my goal days to 6-7 days a week of workouts.. umm no. It doesn’t account for rest days, and there is absolutely no way I’m working out 7 days a week.. so if you don’t reach the stupid goal you don’t get the points, and then they set this stupid goal for 3 weeks in a row of 6-7 days of workouts. So for 3 freakin weeks I won’t get the 2,000 points for the watch. Then after 3 weeks of me not reaching the goal is moved it back to 4 days a week, and it’s a vicious cycle. I hate it, I hate this app. It’s absolutely worthless. The only thing is that I have a free Apple Watch. That’s is. Otherwise I do NOT recommend. Waste of time and space on your phone. 100% irritating. ### 1/5 — Doesn’t track fitness information correctly *2020-11-05, version 1.4.2* I use this app in conjunction with my Apple Watch. Our health insurance offered a plan to get the watch for free if and only if we keep up an active lifestyle. The issues is that they slowly upped the amount of active calories that made it almost impossible for us to hit our active goals for the week. I am a 50+ inactive male who they started out at 3 days of ~30 minutes of actively... very doable and beneficial for me at my age and shape. Within 3 months they moved me up to almost 60-90 minutes of exercise to even get close to my goal and then they moved up my active days from 3 to 5! I am all for moving up my goals and pushing me to do better but the rate they moved us was completely impossible with my work & personal responsibilities. I talked to Aetna and they said they would make an adjustment but the adjustment lasted for 1-2 weeks and I was back to 5 days of 60-90 minutes of active movement & exercise... needless to say we have been paying for our Apple watches and not getting them for free ### 1/5 — I updated app and now I lost my $60 in credit!!!!! *2020-11-02, version 1.4.2* I have been using this app for about a year, and I have currently accumulated 60k points ($60). I tried to cash out my points for a gift card tonight, but it wasn’t working. So I updated the app thinking that would help. WRONG! It now says I’m ineligible for the program and I have no way to get my gift cards. I’m so angry!!!! I worked really hard to accumulate those points. Now I wish I had never wasted my time on this program!!!!! Update: I called the main number and they said they saw I had points, but didn’t cash them out and transferred me to someone about my eligibility. She was super confused about why I was calling her. Her connection was awful and she told me to call back and gave me “her” number, then hung up on me. Her number was just the main number with the long wait to talk to a random person. That whole thing took 30 minutes. 2nd update: I called the main number. I was transferred 6 times (yes SIX TIMES) and no one could help me. I kept repeating my story and they said “I can’t help you, but this department can,” then would transfer me and I would repeat my story. The last person started talking, then their phone line cut out and they HUNG UP on me. After spending 55 minutes with NO resolution. I’m beyond angry and frustrated. What a complete waste of my time!!!! Someone send me a direct number of someone who can actually help me!! **Developer response:** Hi SarahBSSCO, sorry to hear you've had that experience, that's definitely not what we strive for. Please email us at contactattain@attainbyaetna.com with your login username and this summary so we can look up your info and have a supervisor get in touch with you. We don't have the ability to match App Store reviews to users so we need a bit of additional info to be able to assist you. Thanks and sorry again! ### 1/5 — Update Failure *2020-10-23, version 1.4.2* I was so excited for the new update that would allow for a day of rest. I updated on a Monday & it said it would reformat the following week. Since then (3 weeks later) the weekly workout activity goal is missing. This is how you know how many days are needed to workout to get the bonus points. It’s just blank. Which means even if i worked out all 7 days I wouldn’t get the points b/c it’s not registering the workouts. So far I’m out 6,000 points and who knows if it’ll get fixed b/c according to my Customer Service call, apparently I’m the only one having this problem. I was told I would get a call back in 48 hours... it’s been a week. I’ve sent emails...no replies. But of course the part of the app that charges you for the month, making sure to take the 8,000 points required even if you aren’t able to earn them, is working fine. So frustrating. I am now on week 5 of no weekly activity goal. Which means I’m out 10,000 points now. I never got a call back from the rep that said she’d call me back. I called customer service again this week & another rep told me there was no record of my emails or previous phone calls!!! And I asked her to manually give me the points (which the follow up to reviews on here ALWAYS alleges they will do)and have not received any of them. I am so frustrated. It used to be the 7 day workout week that annoyed me, now that that’s resolved I can’t even get points for any workouts! **Developer response:** Hi coco572518, apologies for the issue you are experiencing. We have our engineering team actively investigating it, but rest assured that until it's fixed we'll manually award you any weekly bonuses that you are missing. Our customer service team will be in touch as we have more information. Thanks and sorry again for the frustration. ### 1/5 — More of a review of program *2020-03-13, version 1.2.1* Make your goal? The next week it will Jack your days up... and keep doing this until you have to meet your calorie burn 7 days a week, with no rest days. Eventually, if you can’t sustain the 7 days, you get no points for meeting goals. Which means, for me, for example, I will not ever get my watch paid for just by activity alone unless I’m a robot! The other activities are small points and barely contribute toward meaningful pay down of the cost of the watch. So what do you do? Miss a month of goals so you can get it back down to 3x a week that you can manage, knowing that once you do, the cycle starts all over again. In short, this program doesn’t motivate me. It frustrates and makes me feel worse because the goals eventually get unreasonable. It asks for 500 calories of burn for me and on a good day, I can get 300. For me to get all 500 it would be an hour and a half on the bike every single day. This program actually sets you up to fail by being too rigid in the expectations. 4 days a week is reasonable. 7 days of hard exercise a week for 2,000 points, $2 toward the watch, is a lot to ask. So only do this if you are OK with them singing your credit card each month for the watch payment. Don’t think you will actually be able to earn the watch payment every month as advertised, because you won’t. They don’t tell you at sign up how they lure you in and then change the expectations on you. Caveat emptor. **Developer response:** Hi PinchingAbe, thanks for providing feedback, and sorry to hear you're not enjoying the program. Our activity goals are designed to be challenging and motivate users to be more active than they likely would be otherwise, to reap the many health benefits that come with increased physical activity. We apologize if that isn't sufficiently clear on our website and within the app, we'll take a look to make sure we're up front about that. We're also working on a number of ways to make our activity goals more motivating for users, which will roll out throughout the year--stay tuned for updates in the App Store. One last thing--please make sure you're checking the Actions tab of Attain, as you can earn a lot of points that way too! ### 1/5 — The other reviews are accurate *2020-01-30, version 1.2.0* I got this app because it was a part of my insurance plan’s wellness benefits. Previously when I had Humana, they had a great wellness incentive program and I was hopeful this would be the same. It was ok at first, but has gotten progressively more frustrating and less motivating. It’s always a mystery if you’ll get your points for the healthy actions. The most recent one I had was to track any workout from the workout app for more than 30 minutes. I never got those points despite doing this all three days it was an option. You are also expected to hit your move goal seven days a week. If you’re training for something like a half marathon, this is not very realistic, as you are supposed to take rest days. And the points you get for doing a day’s worth is so minimal that it isn’t motivating to do it if you can’t get the weekly bonus. The Humana program made it worthwhile to hit your movement goal daily, and it was very motivating. It seems clear that this was something they felt they “had” to do but that they have no real interest in actually paying out any incentives. If they did, it was be structured differently and would be more motivating. I’m just glad I bought my own Apple Watch and am not trying to earn it through this! **Developer response:** Hi Janelley2905, thanks for taking the time to provide feedback. We're working on a number of ways to make our Activity goals more flexible for users, to keep people motivated and engaged. Stay tuned for updates over the course of the year. Separately, if you ever don't receive points for a Healthy Action you completed, please give us a call at 833-288-2461 so we can investigate. It sometimes takes a few minutes for the points to appear, but they should always show up--and we want to make sure they do! ### 2/5 — Not worth the trouble *2023-07-13* If you already have an apple watch this app may be fun for you to be rewarded for exercise. But in my experience paying off the watch through Attain has been a waste of time and money. I find the app to be extremely glitchy and frustrating and there are many poor aspects of the app that have not been fixed the last year or more I have been using the app (i.e. being constantly logged out). Even living a very active lifestyle it’s often hard for me to get enough points to cover the watch each month. If I hit my active goals for the week they’ll increase the number of days per week I have to hit the goal. Mine is often at 6 days/week which is kind of ridiculous. Even if it is not particularly difficult for me to hit the daily goal, rest is also important when living an active lifestyle. I think it’s problematic you cannot set these goals yourself. Basing how many calories I should be burning off of just my sex and weight is not a good standard. I think you should be allowed to set the calorie goal yourself or it should be based on exercise minutes instead. When I first started I wanted to give Aetna the benefit of the doubt since the app was still pretty new, but it has barely (if at all) improved since then. If I had known this app would be so difficult to work with I never would have signed up. ## Most praised reviews (10 highest-rated) ### 5/5 — Good App & Hope it Gets Even Better *2021-12-11, version 1.5.7* Invited to try app by insurance company and I’m happy I did. After trying other activity trackers and apps, I splurged on an Apple Watch and started Attain. After nearly a year, it’s still keeping me motivated and active. I consider the points and gift cards a bonus, so I can see why some reviewers may be frustrated if they’re trying to earn a watch. Requiring 7-day a week goals to be met is rough and I’m not sure it’s a healthy balance. At some point, life interferes and there should be a grace option to miss daily goals once or twice a week without losing all the weekly points. I’m hopeful that the app will continue to evolve with insights gained from constructive reviews. ### 5/5 — In total, really great app *2021-12-11, version 1.5.7* I’ve had this app for 2 years now. I love this app. I had issues with frequent logins but now I only experience it 1 to 2 times a month at the most. I appreciate that the app is intuitive in pushing my goal from originally 3 days a week to now 6 days a week. It keeps me motivated to push myself. I’m not sure how often the calorie goal is increased or what intervals it’s reviewed but I’ve had the same calorie goal for about 1 year. Even with my ability to meet and exceed the goal for weeks on end, I still have the same goal. I’m not complaining but I’m curious how it works. I LOVE the attain games that have been done in the past. They are fun and push you to meet new goals! The only issue I’ve experienced with the app is goals tracked for time (i.e. complete a 15 min workout to receive points). In some cases I’ve completed the goal but wasn’t awarded the points and the day passes and there’s no way to go back. I have no way of seeing it in my points history either as it just says “completed healthy action”. Other than small issues, overall the app is great! I’ve earned lots of points and I love being able to get gift cards to help with gift buying during birthdays or holidays. The only thing I’ve seen from others that was not offered to me was the ability to purchase an Apple Watch. I’ve had my Apple Watch for 4-5 years and I would’ve loved a new one if I was offered the ability to purchase one. **Developer response:** Hi Brookl, thanks for the feedback! To answer a couple specific questions, the daily goal is based on your weight and sex in HealthKit, so it won't change too often for most users. To see completed Healthy Actions, you can go to the Healthy Actions tab and then select "Completed" toward the top, and then anything you tap on will show you the details of the Healthy Action. Hope this helps and keep up the great work! ### 5/5 — A great app to keep you healthy! *2021-12-11, version 1.5.7* I started using Attain almost 2 years ago when it was suggested through Aetna, my health care provider. I’ve enjoyed the benefit of having an Apple Watch that I am able to pay for by being active. Any points above the ‘cost’ of the watch, you use to purchase gift cards so I’m basically being paid for being healthy. The Attain app sets daily goals based on your activity level and although challenging, they have been attainable. There are also activities or daily challenges that help you stay healthy and earn additional points. I have had very few questions for the support team but they have responded quickly and resolved. This is a great app if you need a little motivation to stay on track as it makes you want to close your ring and earn those points!! ### 5/5 — I wanted an Apple Watch *2021-12-11, version 1.5.7* I wanted an Apple Watch because it worked better for the walking challenge we did at work plus I have an iPhone. But I didn’t want to pay $300 for a smart watch when I already had one. But I was getting ready to cave then a co-worker told me about the app and the deal with the watch. It has helped me get back into a healthier lifestyle even motivated me to sign back up for the gym and my kids are enjoying the walks we take so it’s helping us enjoy family time together too! And they are very understanding I emailed them a few days ago because I hurt my ankle and the walking actions were going to be impossible and they made accommodations for me to take the time I need to recover. I’m so happy my co-worker told me about the app and I even brought it up in one of our staff meetings because I knew a lot of my other co-workers were on the verge of purchasing their own watches as well ### 5/5 — Getting healthy has never been this easy *2021-12-11, version 1.5.7* I am so happy that Aetna offers this app for getting healthy. I am currently going through a divorce so everything has been chaotic for a while. I have found that the app and Apple Watch have me paying more attention to myself and my health. The “exercises” the app brings on a daily basis are actually teaching me and giving me great ideas to change different aspects of my life. It’s not all about just physical exercise but mental health and eating habits as well. I don’t think the daily goals are unrealistic. But when I do struggle to meet a daily goal, I just know that it’s going to make me feel that much better when I do. I highly recommend this app to anyone looking to feel better and improve their health. ### 5/5 — A year later and LOVE it!! *2021-09-05, version 1.5.4* I have been using the app for a little over a year now it’s so great!! The goals are set for you and are totally attainable. The daily goal set for me is 450- 6 days a week and there has only been 1 week that I did not reach my goal. I have my personal daily goal set to 620 so the attain goal is not difficult at all. On rest days I usually only get to 350 so Attain motivates me to at least get a walk or yoga workout in to reach my goal. It’s great motivation to move your body!!! In my opinion everyone could benefit from this program. I ask all my friends if they have Aetna so I can recommend this program. I was skeptical before I signed up because of the reviews from people saying their goal was unattainable- bottom line, they aren’t moving their bodies enough. This is totally doable! I also like the challenges they have to earn more points- I have earned $100 in gift cards so far. I am in the best shape of my life at 35 after having 3 kids, thank you Apple and Aetna!!!!!! ### 5/5 — Realistic goals for me! *2020-05-13, version 1.3.0* I am able to complete daily actions and earn points even while there are some weeks I haven’t met goals due to illness. I haven’t experienced the issues many have had, yes goals were increased but even then did not require me to work out every single day, but as long as I am semi-active most of the day (I.e. getting up from my desk and walking around on my break), I am still able to make my goals. I Love this app! I have had since January, “payments” for my watch started in February, I haven’t had to make a payment yet- and if I took the next month “off” I’d still have enough points to cover 2 months of payments. I love it! It’s motivating without feeling unreachable. Today I actually got a notification that they’ve adjusted calorie goals for members- mine actually went down, which is good for my points, as this new goal will be easy- but I am a little disappointed because my previous goal requires that I stay conscious of my movement and I had to put in at least a little effort every day to stay focused on it. Hopefully they’ll use current activity to gradually increase goals. Overall I’m very happy! ### 5/5 — This App is amazing *2020-03-13, version 1.2.1* The Attain App is amazing with it’s constant encouragement to move and be active daily, with challenges and goals to meet, even ideals and suggestions to use my Apple Watch Apps for exercises, how to breathe properly, even educated and encourage you to get the proper rest, from bad eating habits with suggestions on how to make better choices, all to Help us with Healthy habits, I love it and need it, it’s easy to get out of control, at least it is for me. Oh plus they have Rewards, yes, gift cards!!! What a great incentive to reward me for reaching my goal for the day and completing challenges or just reading and trying their suggestions. What a great resource of healthy information. It really has helped me a lot. Thank you Attain ### 5/5 — Ok if could set realistic daily goals and purchase watch through app. *2020-02-12, version 1.2.0* Started to use this app as was offered by my early insurance and incentive to get moving. I tried to order the watch and was never able to, would take me to start of app. After several attempts to order Apple Watch and not able to as app kept freezing, in order to get app to work had to click on have my own watch. Needless to say had to purchase a watch and cost of paying up front to get so to work wish I could have gotten through app and pay monthly. I called customer service to inform of what happened and they advised they would eventually offer purchase of watch to those who couldn’t purchase due to app issues, this was a year ago and still nothing. Liked the idea of paying monthly and use points to pay for watch monthly but that didn’t happen for me. Would still like to get watch through app as watch I purchased is not working well. Goals of hitting 750 daily points is somewhat attainable if you are very active. Even working in a shipping and receiving area I don’t reach my daily goal unless I track other work out from moving packages and walking around to deliver packages as nonstop for 30-45 mins. Goes from 3 times a week to 7 days to achieve daily goal. Watch is set to 600 as daily goal, most days I reach this but app has me at 750 and don’t reach this goal so much. Wish there was a way to change this to a more realistic goal. ### 5/5 — The first time I’ve ever hit my work out goals!! *2020-02-11, version 1.2.0* I have an Apple Watch and was already checking on steps and trying to close things. To get paid, even if it’s a little, is so worth it to me because I’m ALREADY doing this. This app makes moving so easy!! I’ve had no real problems and have cashed out about $50 worth of gifts cards so far..... what’s not to like about that?? I also appreciate the apps tips and the fact that they go beyond “hey go run” but also include mental health and stress management, all necessary for healthy living. The only thing I’d change is including a tab that houses all the tips and tricks I’ve already “learned” for me to review if I want to or maybe challenge myself to do them again if it isn’t a habit yet. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*