# ATXSwims — user reviews > 50 indexed App Store user reviews of ATXSwims by PARKEON INC, rated 4.77/5 from 1,943 ratings. - Source: https://appshunter.io/ios/app/atxswims/id1515062236/reviews - App overview in markdown: https://appshunter.io/ios/app/atxswims/id1515062236.md - Rating breakdown: 5★ 1,758 · 4★ 58 · 3★ 29 · 2★ 21 · 1★ 63 ## What do users think of ATXSwims? Overall sentiment: negative **Pros** - 🚀 Fast processing - 💡 Seamless experience - 👍 Easy to use **Cons** - 🐛 Crashes frequently - 🔒 Unable to add payment method - 👎 Clunky user interface - 🤔 Limited functionality - ⚠️ Unreliable app **Commonly reported bugs** - Unable to create account - Password reset functionality not working - Incompatible with latest iOS versions **Most requested features** - Add support for multiple pools - Integrate with Apple Pay and password managers - Provide more data and statistics about the pools ## Newest reviews (13 of 50) ### 2/5 — Too many clicks *2026-07-05, version 1.0.11* The whole payment process here is remarkably inefficient. Things that should take one tap took 3 to 5. The experience of purchasing a ticket takes two minutes. ### 2/5 — Poor usability *2026-05-31, version 1.0.11* If this were a private company it would have gone out of business. Takes multiple taps, swipes, etc. to buy tickets, then activate them. Too cumbersome, too many steps. Cannot add tickets to Apple wallet or use Apple Watch. Still requires a vigilant yet reasonable city employee to manage pool access. ### 3/5 — App is good but not perfect *2026-02-19, version 1.0.10* I’m happy to have this app and the ability to order swim passes online. They took eight days for me to get the purchase complete.. when I went to the shopping cart that kept giving me an error. I phoned the Aquatics Office and reported the problem. First, I was told to make sure that my credit card was on file. It was. I was told the person who could address it was not there, and I was told he’d be in the next day. I requested a follow up and got nothing of that nature. I called again two days later. A lovely woman named Joy assisted me. We entered a different credit card (though the first one is valid). Then, the app finally worked. It seems that the app is Primitive and doesn’t give good error messages. And the follow up from PARD is typical. ### 2/5 — Only works for one pool *2025-06-17, version 1.0.7* As far as I can tell, this is not “ATXSwims” but “buy tickets for Barton Springs.” I actually live in Austin, which means I want to swim at regional/municipal pools other than the (lovely but overcrowded) tourist trap downtown. This app is for visitors who don’t have cash, not for local folks who want to swim laps at Walnut Creek or Garrison pool. Once again, the CoA has overlooked taxpayers and families to try to look hip to tourists. As a native Austinite, I am disappointed but not surprised. ### 3/5 — User experience sub par, but gets the job done *2025-03-15, version 1.0.6* The check out flow is very clunky and a needlessly manual process ### 1/5 — Does not work with iPhone 16 Pro and iOS 18 *2024-09-24, version 1.0.5* Does not work with iPhone 16 Pro and iOS 18 ### 1/5 — Doesn’t have the option to buy a day ticket to Barton spring. *2024-08-04, version 1.0.5* Downloaded this app because the line was super long, most of the kiosk we’re down and very slow. ### 1/5 — Waste of time *2024-06-01, version 1.0.5* Got the app proactively - parking in its self takes up a lot of time when going to Barton Springs. The app will not open ticket purchases options and when calling costumer service the call rings and rings with no options for assistance then hangs up on you- absolutely pointless and a waste of time. ### 1/5 — Not user friendly *2024-04-08, version 1.0.5* The app will only let me buy a pass to Barton Springs. I guess I just don’t understand. Shouldn’t the pass work at all COA pools? I am only interested in Deep Eddy. ### 1/5 — Way too many steps to checkout *2024-03-22, version 1.0.5* Almost as bad as getting a building permit ### 3/5 — Add to bag with multiple options like adults kids can be optimized to do at same time *2023-09-03, version 1.0.4* Add to bag with multiple options like adults kids can be optimized to do at same time ### 1/5 — Super inconvenient *2023-07-14, version 1.0.4* I mean this is Austin Texas home of the technology boom. Please make an app!! ### 1/5 — No Apple Pay *2023-06-24, version 1.0.4* Doesn’t accept ApplePay, doesn’t support Apple Wallet, password managers, or Login with Apple but does require you to create an unnecessary account and manually key in a credit card. Absolutely terrible ## Most critical reviews (10 lowest-rated) ### 1/5 — App not showing bought ticket *2026-07-06, version 1.0.11* Twice I've tried using the app to buy a day pass and both times it charges me but doesn't show the ticket anywhere in the app! ### 1/5 — Can’t buy day pass for Barton Springs *2026-03-20, version 1.0.11* Was forced to download the app to buy a day-pass and you can’t even buy it through the app. Only season passes are available ### 1/5 — Add deep eddy *2025-08-03, version 1.0.8* Add deep eddy ### 1/5 — 2 yrs of issues with this app *2025-07-27, version 1.0.8* I’ve had problems with this app for 2 years. I bought several passes and they don’t show up on the app. Getting refunded by the city has never happened. ### 1/5 — Pathetic *2025-07-08, version 1.0.7* Pathetic ### 1/5 — Only Barton Springs Pool Passes *2025-06-19, version 1.0.7* I haven’t tested buying the Barton Springs Pool pass, but no other pools listed for purchasing passes for entry. Do not recommend if you want to buy passes for any of the other Austin pools. ### 1/5 — Won’t let me add payment method *2025-06-08, version 1.0.7* Won’t let me add my card only allows you to add card holders name not card number ### 1/5 — Avoid *2025-04-06, version 1.0.6* App doesn’t let you access a password manager or Apple Pay. It doesn’t save a credit card you add so you can’t pay. Don’t waste your time, just queue for the machine. ### 1/5 — Unable to fill out information *2025-03-16, version 1.0.6* Fix the app please. I’m unable to enter my CC information because the text box doesn’t allow you to finish and return. Several of my friends have had the same issue. ### 1/5 — Can’t even buy a pass in app *2025-02-08, version 1.0.6* The entire purpose of this app is to buy swim passes but that isn’t even possible. Pressing buy pass just takes you to the map view where no marked pools are even interact-able. Horrible experience. Fix this garbage ## Most praised reviews (10 highest-rated) ### 5/5 — ATX Swims *2026-07-10, version 1.0.11* We love our Austin swimming spots. The app is super easy to use!!! ### 5/5 — Easy to Use *2026-03-24, version 1.0.11* Great site, easy to navigate! In ### 5/5 — Barton springs *2024-09-21, version 1.0.5* Way too many clicks…. ### 5/5 — Surprisingly good for a city app! *2024-07-05, version 1.0.5* Easy to use, fast, functional! ### 5/5 — Fresh and relax *2024-07-04, version 1.0.5* The best pool in austin ### 5/5 — Gets the Job done but…. *2024-06-07, version 1.0.5* It does its job but does it do it well? Nah. It could be so much more fun to use it could have a widget that gives you stats about the pool. Like how busy it is or the temp of the water or medians area. UV exposure stats. It could have a “nerd mode” that gives you a tone of data. Just saying. This is Austin. Let’s keep it weird. ### 5/5 — Seamless *2024-05-13, version 1.0.5* Must faster processing vs the pay stations outside of Barton Springs! ### 5/5 — Super easy *2023-04-28, version 1.0.4* Makes buying a pass a snap. ### 5/5 — Easy *2022-06-07, version 1.0.2* Simple and easy. I also see there is a web version. Saved me time in line. ### 5/5 — Love this app *2022-05-26, version 1.0.1* What a time saver. So much better and faster than the kiosks! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-12.*