# AU 0101: Mobile Banking App — user reviews

> 78 indexed App Store user reviews of AU 0101 by AU SMALL FINANCE BANK LTD, rated 3.80/5 from 38 ratings.

- Source: https://appshunter.io/ios/app/au-0101-mobile-banking-app/id1532869687/reviews
- App overview in markdown: https://appshunter.io/ios/app/au-0101-mobile-banking-app/id1532869687.md
- Rating breakdown: 5★ 25 · 4★ 1 · 3★ 1 · 2★ 1 · 1★ 10

## What do users think of AU 0101?

Overall sentiment: negative

**Pros**

- 👍 User-friendly design
- 🚀 Quick and efficient
- 💡 One Track feature for investments/income
- 🎨 Cool color theme
- ✨ Minimalist design
- 💳 Good credit card services
- 💰 Competitive interest rates
- ✅ Seamless transactions
- 💻 Comprehensive digital banking
- 🌟 Excellent customer service
- 📱 Convenient mobile app
- ✨ Smooth interface
- 🔄 Prompt response to bugs

**Cons**

- 🐛 Frequent app crashes
- 🐛 Constant login issues
- 🐛 Infinite loading screens
- 🐛 App freezes
- 🐛 Unusable and buggy app
- 🐛 Registration always fails
- 🐛 No notifications
- 🐛 UI and performance need improvement
- 🐛 Slow app loading times
- 🐛 App is heavy
- 🐛 Unable to activate credit card
- 🐛 Slow login
- 🐛 Credit card section not working
- 🐛 Unable to manage accounts
- 🐛 Technical errors during KYC
- 🐛 App not working after update
- 🐛 Service unavailable
- 🐛 Biometric authentication issues
- 🐛 App size is heavy
- 🐛 Annoying OTP for every transfer
- 🐛 Payment issues with card details
- 🐛 Pop-up issues on iPhone
- 🐛 Second account login difficult
- 🐛 App crashes on activation/swipe
- 🐛 Permission requests (microphone, contacts)
- 🐛 Technical issues during registration
- 🐛 Unable to add credit card
- 🐛 Executives not doing jobs properly
- 🐛 App shows loader and nothing happens
- 🐛 Profile not opening
- 🐛 Sidebar scrolling issues
- 🐛 FD screen bugs
- 🐛 Cannot access app
- 🐛 Unable to select month/year for payment
- 🐛 Billdesk page issues
- 🐛 UPI payment experience poor
- 🐛 Session expires frequently
- 🐛 Face ID & fingerprint issues
- 🐛 Auto-generated credentials
- 🐛 Deducted money, account rejected
- 🐛 Not able to see credit card in app
- 🐛 Unable to disable charged services
- 🐛 MPIN reset issues
- 🐛 Cannot forget/reset MPIN
- 🐛 Frustrating MPIN issue
- 🐛 App stuck, no taps working
- 🐛 Accidental wrong expiry gets stuck
- 🐛 EC0003 Error
- 🐛 Other errors
- 🐛 Not a stable app
- 🐛 Fraudulent practices alleged
- 🐛 Poor customer service
- 🐛 Unprofessional management
- 🐛 Lack of judgment for genuine customers
- 🐛 No support provided when needed
- 🐛 Third-party verification calls
- 🐛 Mobile upgradation process slow
- 🐛 No proper reply from staff
- 🐛 Fraud scheme with credit cards
- 🐛 Complaint team not resolving issues
- 🐛 Giving excuses
- 🐛 3rd class service
- 🐛 Charged for reward features on blocked card
- 🐛 Sent wrong card
- 🐛 System reverts that card already exists
- 🐛 Cannot open secondary account
- 🐛 Credit card not showing in app
- 🐛 Cannot disable services
- 🐛 Not understanding concern
- 🐛 Only one account login
- 🐛 No option for second account
- 🐛 Unable to login to second account
- 🐛 Unable to process both accounts
- 🐛 App not working after update
- 🐛 No internet connectivity error
- 🐛 Error after entering card/PAN
- 🐛 Unable to activate card features
- 🐛 Cannot login
- 🐛 UPI is down
- 🐛 Bank UPI not working
- 🐛 App is really slow
- 🐛 Takes 30-45 secs to login
- 🐛 Pathetic bank
- 🐛 Video KYC issues
- 🐛 Technical errors
- 🐛 Numerous calls from third-party
- 🐛 Never experienced third-party calls
- 🐛 Worst experience ever
- 🐛 Cannot access account details
- 🐛 Cannot complete transactions
- 🐛 Significant inconvenience
- 🐛 Cannot manage MPIN easily
- 🐛 Uninstalling app multiple times, still issue
- 🐛 Mobile number upgrade process 7 working days
- 🐛 Don't trust this bank again
- 🐛 No one giving proper reply
- 🐛 Verify bank working process
- 🐛 Think before join
- 🐛 Credit card with no benefits issued
- 🐛 Complaint team does not resolve
- 🐛 Excuses only
- 🐛 Poor speed of app
- 🐛 Will close account soon
- 🐛 Life time free card billed
- 🐛 Card blocked
- 🐛 Costumer care not helping
- 🐛 Have to pay for reward features
- 🐛 Cheap service
- 🐛 Blocked card permanently
- 🐛 Fraud bank employees
- 🐛 Pathetic internal policies
- 🐛 Useless app
- 🐛 Offered Vetta, sent LIT
- 🐛 Closed LIT card
- 🐛 System of forever small AU bank reverts
- 🐛 Useless system
- 🐛 Secondary account not operating
- 🐛 Not possible to open secondary account
- 🐛 Worst customer service
- 🐛 Not able to see credit card
- 🐛 Not able to disable services
- 🐛 Charged for services
- 🐛 Customer care not understanding
- 🐛 All changes via app only
- 🐛 Not understanding concern
- 🐛 Not able to change settings
- 🐛 Credit card not showing
- 🐛 Easy interface
- 🐛 Quick
- 🐛 Second account login difficult
- 🐛 No option coming
- 🐛 Tried again after logging in once
- 🐛 Only one account option
- 🐛 No option for second account
- 🐛 Efficiency
- 🐛 Easy to navigate
- 🐛 Enjoying
- 🐛 Excellent customer service
- 🐛 Seamless process
- 🐛 Valuable rewards
- 🐛 Enhanced banking experience
- 🐛 Fix the crash issue
- 🐛 Old user
- 🐛 Applied for credit card from web
- 🐛 Card approved
- 🐛 Automatically reflect in app
- 🐛 Button to activate
- 🐛 App getting crashed
- 🐛 Swipe right to see previous card
- 🐛 App getting crashed
- 🐛 Why it is happening?
- 🐛 Please fix this issue immediately
- 🐛 Genuine or Fraud
- 🐛 Video KYC wasted 3 hours
- 🐛 Employee disconnected
- 🐛 Last moment
- 🐛 Somehow connected one employee
- 🐛 Help to complete KYC
- 🐛 Trying to login
- 🐛 Asking permission
- 🐛 Contact, Microphone, Location
- 🐛 Understand location for security
- 🐛 Need microphone access
- 🐛 Need contact access
- 🐛 Completely fraud
- 🐛 Steal contact data
- 🐛 Listen conversation
- 🐛 Ask to access
- 🐛 Biggest mistake of life
- 🐛 Decided to give complete permission
- 🐛 Showing error
- 🐛 Technical issue
- 🐛 What is that mean?
- 🐛 Completely fraud
- 🐛 Suggest everyone before deciding
- 🐛 Read review first
- 🐛 Wasted time and energy
- 🐛 Still facing issue to register
- 🐛 Seriously if I would know this earlier
- 🐛 Never choose this bank
- 🐛 Thinking to close account
- 🐛 Lost 10k
- 🐛 No customer support
- 🐛 Tried to withdraw 10k
- 🐛 ATM card
- 🐛 Received amount withdrawn
- 🐛 Not received money
- 🐛 Complaint through app
- 🐛 Fraud transaction
- 🐛 Till date no response
- 🐛 Where to get that amount?
- 🐛 Hard work money
- 🐛 Really frustrated
- 🐛 Please don’t use this app
- 🐛 Charging more money
- 🐛 Recommend friends not to use
- 🐛 Worst bank
- 🐛 Lost money
- 🐛 Unable to register for Credit Card
- 🐛 Add a credit card in the app
- 🐛 Giving card details
- 🐛 Number and expiry
- 🐛 PAN number
- 🐛 Click on “Next” button
- 🐛 Pop up displayed
- 🐛 Register finger print
- 🐛 Click on “Next” button on pop up
- 🐛 Another pop up displayed
- 🐛 “error in connecting to server host”
- 🐛 Something like that
- 🐛 First pop up skip button
- 🐛 Tried that
- 🐛 Again shows same pop up
- 🐛 Displaying the error
- 🐛 Given all permissions
- 🐛 Required to the app
- 🐛 Love to be part of AU small bank family
- 🐛 Happy to be part of AU Small Bank family
- 🐛 Very smooth banking experience
- 🐛 Ever had
- 🐛 One of the great user-friendly app
- 🐛 Other financial services
- 🐛 Providing to their customer
- 🐛 Thank you for your great services
- 🐛 Not able to login on app
- 🐛 Always whenever i send message verification
- 🐛 App says sorry we are unable to service your request
- 🐛 First day on AU bank
- 🐛 Services are pathetic and worst
- 🐛 Deposited money
- 🐛 Opening account
- 🐛 After VKYC and all process done successfully
- 🐛 Not able to login my account anywhere
- 🐛 Afraid I am being scammed
- 🐛 Executives are not doing their job properly
- 🐛 8 or 10 days ago
- 🐛 AU executive visit my office
- 🐛 Request for open current account
- 🐛 Waiting to open current account
- 🐛 Executive has taken all docs
- 🐛 Not returning documents and cheque
- 🐛 Executive use to say I am busy
- 🐛 March ending
- 🐛 Not receiving our calls
- 🐛 Will not take any service of AU
- 🐛 Kindly send me back my cheque
- 🐛 Great App
- 🐛 Very smooth app interface
- 🐛 Every service i can access
- 🐛 From the app itself
- 🐛 Making deposits / mf etc
- 🐛 CC reward redemption
- 🐛 Impressed with dynamic limits
- 🐛 Availability for imps and neft payment
- 🐛 Overall satisfied
- 🐛 Credit to the bank for improving
- 🐛 App and facilities day-by-day
- 🐛 Feedback Of AU BANKING app
- 🐛 Wrost banking app ever
- 🐛 Whenever i click on any button
- 🐛 Current account, saving account
- 🐛 Just showing a loader
- 🐛 Nothing happens
- 🐛 If there is no data
- 🐛 Show a message
- 🐛 What’s actually the problem is
- 🐛 Profile is also not opening
- 🐛 When open sidebar
- 🐛 Home tab is also scrollings
- 🐛 So many bugs
- 🐛 UI is more wrost
- 🐛 Needs more testing
- 🐛 Lot of weird bugs
- 🐛 FD screen
- 🐛 Didn’t handle corner cases
- 🐛 Needs more work and care
- 🐛 Great Experience!
- 🐛 AU Bank is among the top notch service provider bank
- 🐛 Digitally and manually
- 🐛 RM Mr. Avnish Kumar Singh
- 🐛 Noida 50 branch
- 🐛 Ready to meet at my convenience 24/7
- 🐛 Just too amazing
- 🐛 Best possible interest rates
- 🐛 Saving accounts
- 🐛 Using their app for everything
- 🐛 Applying in IPOs
- 🐛 Would surely matching the experience
- 🐛 Leading PVT sector bank
- 🐛 Can not access
- 🐛 Despite many attempts
- 🐛 Not been able to access it
- 🐛 Sending this message
- 🐛 Service is not processing
- 🐛 We are unable to process your request
- 🐛 Very bad experience
- 🐛 Such reasons are given by the bank
- 🐛 Regarding AMB charges
- 🐛 Dear app developer or AU small finance bank IT team
- 🐛 Current month AMB
- 🐛 Previous month AMB
- 🐛 Quarterly AMB
- 🐛 Please provide current month average
- 🐛 Maintain our account
- 🐛 Timely to reduce AMB charges
- 🐛 Customer know
- 🐛 Average monthly balance is low
- 🐛 Current monthly
- 🐛 Aware timely
- 🐛 Funded his account
- 🐛 Reduce or nil AMB charges
- 🐛 Worst App
- 🐛 Trying to register on this app
- 🐛 Past two days
- 🐛 Most of the times
- 🐛 After clicking on send sms
- 🐛 Doesn’t proceed to send an sms
- 🐛 Displays a message
- 🐛 Sorry we are currently unable to service your request
- 🐛 So bad
- 🐛 Wanted to setup my newly received credit card
- 🐛 Everytime it says, unable to service your request
- 🐛 Not able to setup and use my credit card
- 🐛 Not able to login
- 🐛 Accept the terms and conditions
- 🐛 Asks to send a text message
- 🐛 Clicking in proceed
- 🐛 App show information as- “Sorry not able to process your request”
- 🐛 Payment issue
- 🐛 Year and month not able to select
- 🐛 Paying through debit card
- 🐛 Year and month is not getting selected
- 🐛 Unable to pay my bill
- 🐛 Bank has charged me with 590/- for late payment
- 🐛 Internet banking other banks are not getting selected
- 🐛 UPI it is generating QR
- 🐛 How can we scan the QR if it is in our mobile
- 🐛 The Best Bank
- 🐛 Customer Service: AU Bank is known for its excellent customer service
- 🐛 Dedicated team of customer service representatives
- 🐛 Available round the clock
- 🐛 Assist customers with their queries and concerns
- 🐛 Reach out to the bank through a variety of channels
- 🐛 Phone, email, and live chat
- 🐛 Digital Banking: AU Bank has invested heavily in digital banking solutions
- 🐛 Make banking more convenient and accessible
- 🐛 User-friendly mobile app
- 🐛 Manage their accounts, transfer funds, and pay bills on the go
- 🐛 App is available in multiple languages
- 🐛 Accessible to a wider audience
- 🐛 Account Options: AU Bank offers a range of account options
- 🐛 Cater to the diverse needs of its customers
- 🐛 Savings account, a current account, or a fixed deposit account
- 🐛 Attractive interest rates on its accounts
- 🐛 Helping customers grow their savings faster
- 🐛 Loan Products: AU Bank offers a range of loan products
- 🐛 Help customers achieve their financial goals
- 🐛 Personal loan, a home loan, or a business loan
- 🐛 Product that is tailored to your needs
- 🐛 Competitive interest rates on its loan products
- 🐛 Attractive option for borrowers
- 🐛 Focus on Financial Inclusion: AU Bank has a strong focus on financial inclusion
- 🐛 Reach out to underserved communities
- 🐛 Provide them with access to banking services
- 🐛 Set up branches in rural areas
- 🐛 Introduced a range of products and services
- 🐛 Cater to the unique needs of these communities
- 🐛 Overall, AU Bank is a customer-friendly bank
- 🐛 Offers innovative banking solutions
- 🐛 Excellent customer service
- 🐛 Focus on digital banking, account options, loan products, and financial inclusion
- 🐛 Attractive option for customers looking for a reliable banking partner
- 🐛 Not able to select month and year on billdesk
- 🐛 Trying to make payment for my credit card bill
- 🐛 Does really allows to select month and year in pay by card
- 🐛 No back or cancel button
- 🐛 Bill desk page appears as pop up
- 🐛 Does not cover the entire width and height of the page
- 🐛 Once you touch the page behind it
- 🐛 Your session gets compromised
- 🐛 Paying using UPI mode
- 🐛 Close button appears in the middle of the screen
- 🐛 Give awe full experience
- 🐛 If you close the button your session is lost
- 🐛 After payment only one option left is to close the application
- 🐛 Have to login again to go back to application
- 🐛 Session expire time to time
- 🐛 No good reason
- 🐛 Overall not good experience with User interface
- 🐛 Not able to select year and month for card details on pay credit card bill
- 🐛 Payment cannot be done on this app
- 🐛 Go to Pay credit card bill —> Total amt due proceed —>Other banks pay now —> try to select month and year
- 🐛 Not able to select any month and year
- 🐛 iPhone 13 updated to latest software
- 🐛 Dropdown wont open
- 🐛 Cannot type the month and year
- 🐛 Feedback
- 🐛 Got the great customer service
- 🐛 Mr Imran Shaikh
- 🐛 Excellent and speedy speedy customer service
- 🐛 Awesome team and a staff
- 🐛 Very impressed by their vision, hard work, outstanding performance, and wonderful team-mates
- 🐛 UI is Smooth and Features are just amazing
- 🐛 UI and app functionality is flawless
- 🐛 Best part is i can use my current account and personal account in same app
- 🐛 Without logging in every time
- 🐛 Poor & useless
- 🐛 Application is absolutely useless
- 🐛 Not working properly
- 🐛 For iPhone it’s asking for Face ID & finger print at the same time
- 🐛 After confirming both it’s not working
- 🐛 Getting message that this request can’t be accept
- 🐛 All the bank has simple app
- 🐛 Easy to install & easy to use
- 🐛 Ask for id & password
- 🐛 In this app all things are auto generated
- 🐛 Not giving u access to use the app
- 🐛 Worst experience ever
- 🐛 Better to choose other banks
- 🐛 Unable to open pop up
- 🐛 Using this app on iPhone7 plus
- 🐛 Try to make payment
- 🐛 Unable to select bank
- 🐛 Pop up doesn’t open
- 🐛 Doesn’t open when I try to make payment through debit/credit card option
- 🐛 Currently making payment using website
- 🐛 Can you please update on it ASAP
- 🐛 Thanks for prompt response
- 🐛 Facing bug issues with App AU0101
- 🐛 After sharing my concern AU team responded very Quickly
- 🐛 Fixed my issues of Credit card fetching with App
- 🐛 Little bit disappointed
- 🐛 Should be automated
- 🐛 No need to connect Customercare for silly reasons
- 🐛 Worst bank never use
- 🐛 Worse bank ever
- 🐛 Account opening
- 🐛 Deducted 2 lacks rupees
- 🐛 Still account rejected
- 🐛 Said 8 days to refund my money
- 🐛 Easy and secure banking app
- 🐛 Best banking app ever seen
- 🐛 Banking itself is the best
- 🐛 AU Banking is this banking for our Future India
- 🐛 Overall a nice app
- 🐛 Plethora of features
- 🐛 Wide range of options to choose from
- 🐛 Customer
- 🐛 App UI is top notch
- 🐛 Would recommend other banks adopt similar system
- 🐛 Multiple transfers at once
- 🐛 Cannot do multiple transfers at once
- 🐛 Have to get otp for every transfer
- 🐛 Annoying
- 🐛 Excellent interface
- 🐛 Interface of the app is excellent
- 🐛 Very convenient to use
- 🐛 Additional features like cab booking, investment, recharge are good
- 🐛 It doesn’t open after the update
- 🐛 Something is wrong after the update
- 🐛 Service unavailable all the time!!
- 🐛 Not acceptable!
- 🐛 Nice UI
- 🐛 Found an issue related to biometric authentication
- 🐛 Settings
- 🐛 iPhone it should be face unlock
- 🐛 Asking for finger print
- 🐛 Doesn’t work
- 🐛 Previous app face unlock works as biometric
- 🐛 Please resolve this issue
- 🐛 Otherwise its a nice and better ui than previous
- 🐛 New Improved App
- 🐛 Ease of navigation is very good
- 🐛 Lots of additional features
- 🐛 Comprehensive enough
- 🐛 Can do banking from the comfort of your office or home
- 🐛 App size while downloading is heavy
- 🐛 Must be reduced

**Commonly reported bugs**

- EC0003 Error when opening account details
- App constantly asks to log in again
- Infinite loading screen when managing savings/credit card accounts on iOS
- App gets stuck on loading screen
- App is unusable and garbage
- App freezes with no taps working
- Registration always fails
- No notifications for payment requests or within the app
- Face recognition followed by login page, then face recognition again on iPhone
- Button not showing in express EMI selection on iPhone
- Unable to activate credit card features due to login/registration errors
- Error after entering card number & PAN card number during registration
- App crashes when activating a new credit card or swiping to see previous card
- Technical issues during registration
- Error in connecting to server host when adding credit card
- App shows loader and nothing happens when clicking on account buttons
- Profile not opening, sidebar scrolling issues
- Bugs in FD screen, not handling corner cases
- Unable to access the app
- Cannot select month and year for card details when paying credit card bills
- Billdesk page issues (pop-up size, session compromise)
- UPI payment experience is poor with a close button in the middle
- Session expires frequently without reason
- Face ID & fingerprint issues on iPhone, app not working
- Auto-generated credentials causing issues
- Deducted money but account rejected, slow refund process
- Credit card not showing in the app, unable to disable services
- MPIN reset issues, unable to forget or reset MPIN
- App not working after update
- Service unavailable frequently
- Biometric authentication issues on iPhone (fingerprint instead of face unlock)
- App size is heavy
- Annoying OTP for every transfer
- Payment issues with card details (dropdown not opening, cannot type)
- Pop-up issues on iPhone during payment
- Second account login is difficult, only one account option available
- App crashes on activation button press
- Permission requests for microphone and contacts are concerning
- Lost money with no customer support for fraud transactions
- Error in connecting to server host when adding credit card
- Executives not returning documents and cheques
- App shows loader and nothing happens
- Profile not opening, sidebar scrolling issues
- FD screen bugs
- Unable to access app, service not processing
- Unable to register on the app, 'sorry we are currently unable to service your request' message
- Cannot select month and year for bill payments
- App not working properly on iPhone (Face ID & fingerprint issues)
- Unable to open pop-up for bank selection or card payment
- Credit card fetching issues with the app
- Account opening deducted money, account rejected, slow refund
- Cannot do multiple transfers at once, OTP for every transfer is annoying
- App doesn't open after update
- Service unavailable all the time
- Biometric authentication issue on iPhone
- App size is heavy

**Most requested features**

- Improve UI and performance
- Make the app faster and less heavy
- Provide current month average balance information
- Allow multiple transfers at once without OTP for each
- Automate resolution for common issues
- Reduce app download size

## Newest reviews (10 of 78)

### 2/5 — Data collection

*2026-08-03*

The app and the bank collect significant amounts of your financial data to issue credit cards. 
Which is expected but the actual card offered in the end of the process is likely not what you want or at the limit you want. 

The limit given to me at a cibil of 790+ was 35,000₹. Which is hilarious and frankly insulting.

However the bank reserves the right offer what they want.

For me.
The card offered and credit limit could’ve been done provisionaly (based on income, cibil, etc) before any major data collection. Then if concented continue with the whole process. Adjust limits or whatever.

There are issues concerning privacy, just a day after data submission i recieved calls from loan providers mostly scams (offering line of credit at 0% interest rate). 

So consumer beware.

**Developer response:** Hi Javed, we understand you did not have a great experience with us. We request you to share some additional details on this link
https://Feedback.aubank.in/survey/S/S so that we can assist you better.

### 1/5 — Registering always fails

*2026-01-03, version 21.9.105*

Registering always fails when I try to register.

### 3/5 — no notifications pop up regarding

*2025-10-13, version 21.9.93*

When a payment request is made, there is no notification and there is no notification inside the app either.

### 3/5 — Need improvement in UI and performance

*2025-09-04, version 21.9.88*

Need to focus on App UI and performance. I am using apple iPhone 11 with latest OS, when I opened the app it is taking face recognition and after that again showing login page and then again take face recognition and logging. Your Fincare bank app has 4.8 rating

### 1/5 — Worst ever bank to provide credit card

*2025-08-20, version 21.9.87*

I’ve been trying to get the card and after doing follow-ups at personal level, I got the card after almost more than a year and after getting the card, the Man credit card section is not working from last two weeks, so the card is of no use. I don’t know how this bank got universal banking license.

### 1/5 — World’s 3rd graded bank

*2025-08-12*

I have a savings account in this bank (Branch - Kankurgachi, Kolkata WB) since last 4 years, yeh bank walo ka kehna hai daily one lakh withdrawal kar sakte hai nahi to one Lakh se zyada hone par aapko yeh question karenge ki aap itna paisa kyun uthana chate hai paisa kahase aaya kisne bheja jo account se paisa aaya woh aapke kaun lagta ha relation kya hai etc etc. aapke bank ke logo ko boliye CBI yah Income tax department mein join karne ke liye. Apne khub ke paise withdrawal karne ke time itna question answer yah quizz competition hoga toh koi bhi aapke bank mein khata nahi kholega, main apne khubke paise nikal nahi paya yeh bank aur in logoka jo employee hai iske chakkar mein. Main apna account close kar dunga bohut jaldi but aap log apne staff ko boliye ke employee ki tarha behave kare khubko RBI officer na samjhe nahi toh apke bank ka naam jo Small haina akhir mein Small e hojayega bada kabhi nahi hoga. Thank you.🙏🏻

**Developer response:** Hi Sir/Ma'am, we understand you did not have a great experience with us. We request you to share some additional details on this link
https://Feedback.aubank.in/survey/S/S so that we can assist you better.

### 1/5 — Fraud bank

*2025-07-07*

Worst bank ever, they committed a fraud with me. I was connected with one of there agent for bike loan he gave me an interest rate of 8.5% as per him and closure charge of 2.5%. Now I have contacted the bank but they are charging me 16% of interest rate and 5% of closure charge. I asked for support from there support agents. They are not even helping at all. Honestly this bank is worst and fraud. I do not recommend anyone to get involved with there banking services. Even there managers and cluster heads don’t know about the issue and they say different things. I am stuck with my loan because of them. I couldn’t close it nor i can do anything because they’ll affect my credit score.

What is the point of replying to this review when you can’t get a resolution to your first time customer. 

I have reverted to the link that you shared have you guys replied? Or call me as I asked for just sharing. Worst bank with worst agendas. Never ever take loan from this bank. It’s my personal experience. These scammers will do fraud with you and you’ll left with nothing.

**Developer response:** Hi Hitesh, we understand you did not have a great experience with us. We request you to share some additional details on this link
https://Feedback.aubank.in/survey/S/S so that we can assist you better.

### 3/5 — Heavy app

*2025-04-08, version 21.9.65*

The app has many options and definitely makes easy to make transactions. However app is very heavy and takes a lot of time to load even on latest phones. I can imagine what will happen to old models. Please make it fast. The best banking app I found so far is only ICICI one.

### 5/5 — Great software

*2025-02-10*

A small bank with a good interactive software.

### 1/5 — Unable to login

*2025-01-19, version 21.9.46*

My AU lit card was delivered a week ago and I since then I am trying to register on the mobile app to activate card features but either it shows no internet connectivity after it sends the message from my phone or if it suceeds with that then it shows error after entering card number & pan card number. Point being I am unable to use my new Credit Card because this app won’t let me login.

## Most critical reviews (10 lowest-rated)

### 1/5 — Poor NRI customer service

*2026-08-26*

I would give AU Bank 1 star. While they offer some attractive NRI products, their customer service—especially for the NRI account opening process—is extremely disappointing.

The team seemed to have limited knowledge of the process, and communication was poor. It took almost a month to open my account, whereas another service provider completed a similar process in just two weeks. Almost every step required repeated follow-ups.

Due to incorrect guidance from the team, I also incurred a wire transfer fee because of a failed transfer. Eventually, I became frustrated and requested account closure. Unfortunately, even after two weeks and multiple follow-ups, the closure is still pending.

Overall, the products may look attractive, but the customer service experience has been extremely poor. I would strongly recommend considering these factors before choosing AU Bank, especially for NRI services, unless you have plenty of time and patience.

**Developer response:** Hi Sir/Ma'am, we understand you did not have a great experience with us. We request you to share some additional details on this link
https://Feedback.aubank.in/survey/S/S so that we can assist you better.

### 1/5 — Poor customer support and misleading Credit Card upgrade process

*2026-07-23*

I had a very disappointing experience with AU Small Finance Bank. I clicked the upgrade link only to view the features of the offered credit card, but my card was upgraded without clearly informing me that I was giving final consent. I immediately contacted customer care and requested cancellation. I was assured that the card would be closed and no charges would be levied. Despite these assurances, the bank issued the card and charged an annual fee.

I raised multiple complaints and even shared the call recording, but the responses were generic and did not address my actual grievance. I ultimately had to pay the disputed amount under protest to protect my CIBIL score and escalate the matter to the RBI Ombudsman.

I expect better transparency, fair grievance handling, and customer support from a bank. I hope AU Bank improves its upgrade process and complaint resolution system.

**Developer response:** Hi Arjinder, we understand you did not have a great experience with us. We request you to share some additional details on this link
https://Feedback.aubank.in/survey/S/S so that we can assist you better.

### 1/5 — Good bank but buggy application

*2026-07-03*

I have relationship with this bank from last 6 years. Everything was great and their mobile application I considered a benchmark for banking applications but sadly from last 1 years their application is crashing after every update. 
Even the basic functionality like fund transfer is a cumbersome business.
The bank changed the name of the application even the UI/UX but what’s the use if the functionality isn’t working.
My request to developers is to focus on more on Unit testing before pushing it to the production pipeline.

**Developer response:** Hi Sir/Ma'am, we understand you did not have a great experience with us. We request you to share some additional details on this link
https://Feedback.aubank.in/survey/S/S so that we can assist you better.

### 1/5 — Buggy App doesn't look like a bank app

*2026-06-25*

I have 2 accounts with AU, whenever I tried opening account details receiving EC0003 Error, few months so other error. Never had a stable app.

**Developer response:** Hi Sir/ Ma'am, we understand you did not have a great experience with us. We request you to share some additional details on this link
https://Feedback.aubank.in/survey/S/S so that we can assist you better.

### 1/5 — Useless app

*2026-06-02*

The app has become extremely frustrating to use. I’m unable to manage my savings account or credit card account, as it constantly asks me to log in again.

Have you tested this issue on an iOS device? When we click on Manage Savings Account or Manage Credit Card Account, the app gets stuck on an infinite loading screen. Previously, the screen would freeze, and now it just keeps loading without ever opening.

Was this issue properly tested before release? Is there a QA team performing quality checks and validation on the iOS app before updates are rolled out? These recurring issues are seriously impacting the user experience and need to be addressed as soon as possible.

**Developer response:** Hi Parantap, we understand you did not have a great experience with us. We request you to share some additional details on this link https://Feedback.aubank.in/survey/S/S so that we can assist you better.

### 1/5 — Disappointing app

*2026-04-27, version 21.9.150*

Their new update is so inconvenient. It lags so much. Even the user interface is so poor. This app is literally making me think to switch banks. Definitel the bank can do better

### 1/5 — Pathetic unusable app

*2026-04-17*

App is unusable and garbage.


Compare this to other Indians banks apps.

Gonna change my nri account to another bank with usable app.

**Developer response:** Hi Sid, we understand you did not have a great experience with us. We request you to share some additional details on this link
https://Feedback.aubank.in/survey/S/S so that we can assist you better.

### 1/5 — This is a fraud bank, do not get any loan from them, they make frauds, their bank should be closed.

*2026-04-11*

Fraud Bank

**Developer response:** Hi Ravi, we understand you did not have a great experience with us. We request you to share some additional details on this link
https://Feedback.aubank.in/survey/S/S so that we can assist you better.

### 1/5 — Worst application experience

*2026-01-31*

Initially when the app sends messages then it gets failed every time on iPhone then for first day I tried 3 times and then I’m locked next day too the same problem when I finally see the screen for set mPin then after that it shows to fill some details of credit card then after that the application got stuck no tap is working, then start again from sending messages. Also I accidentally added the wrong expiry then too it got stuck no taps are working nothing.

**Developer response:** Hi Ayush, we understand you did not have a great experience with us. We request you to share some additional details on this link https://Feedback.aubank.in/survey/S/S so that we can assist you better.

### 1/5 — Won’t work

*2026-01-20, version 21.9.115*

I paid 30 dollars to recharge my data so I could send the SMS code, but then after that and entering my details it said it can’t complete my request. I tried again and it still didn’t work.

## Most praised reviews (10 highest-rated)

### 5/5 — Smooth UPI Experience & Great Overall App

*2026-08-31*

The AU 0101 app has a clean and user-friendly interface, and the overall experience has been quite smooth. The UPI functionality is especially convenient now, with quick payments and an easy-to-use interface. Account management, transactions, and other banking services are also well organized and easy to access. Overall, the app feels reliable, responsive, and much more convenient to use.

**Developer response:** Hi Dev, We thank you for your appreciation. It encourages us to do better every time!

### 5/5 — New Update

*2026-07-07*

The recent updates to the AU 0101 app have significantly improved the overall banking experience. The new interface is ma tuitive, navigation is smoother, and features like OneTrack, enhanced card controls, and the UPI widget make daily bankinı nore convenient. The app is faster, more secure, and provides a comprehensive range of banking and lifestyle services in on lace. Oprall, the updates have made AU 0101 a reliable and user-friendly digital banking platform.

**Developer response:** Hi Ravi! We thank you for your appreciation. It encourages us to do better every time!

### 5/5 — A whole digital experience at one place

*2026-06-04*

The color theme is different from the normal banking apps and quite cool. Apart from the normal banking functions you can explore every option which is required on daily basis like UPI, Bill Pay, Flight /Hotel bookings and the best part is the One Track feature where you can see all your investments and incomes at one place and what you can expect from it in future appreciation wise. Kudos to the team

**Developer response:** Hi Nimiee, we thank you for your appreciation. It encourages us to do better every time!

### 5/5 — Best among it’s peers

*2026-03-05*

It’s super minimal by design. Quite efficient and probably the least confusing among its peers, including large banks. The products of the Bank carry certain premium to it, at least by feel. Quite different from the others as I see it. (I am an employee of the Bank while I write this, but it has nothing to do with my views)

**Developer response:** Hi Dev! We thank you for your appreciation. It encourages us to do better every time!

### 5/5 — Facing button issue in express emi

*2026-01-08*

I would request the app developers to look into the issue on iphone where when selecting transactions for the express emi the button rather than being enabled it does not show. But the button is there as I was able to just click on the blank white space where the button is supposed to be and it worked

**Developer response:** Hi Anubhav! We will surely take it as a feedback and would like to know more about how we can improve your experience with us. Please get in touch with us at customercare@aubank.in. We will be happy to assist you.

### 5/5 — User friendly design

*2025-10-13, version 21.9.93*

The app is very user-friendly, and most of the tasks can be done right at your fingertips without needing to log in online. It’s simple, easy to navigate, and convenient for users. I’m really happy using this app!

### 5/5 — Good and helpful App

*2025-09-29, version 21.9.91*

Excellent user friendly and providing almost all information without much of navigation . Interest rates also quite competitive

### 5/5 — Ms

*2025-07-28, version 21.9.75*

Sharania
Excellent and highly professional.

### 5/5 — Reliable & Excellent

*2025-03-19, version 21.9.50*

My whole family has accounts with this bank dealings appear perfect and reliable at times better than established big banks like HDFC AND ICICI banks

### 5/5 — Most convenient

*2025-03-05, version 21.9.50*

Till date it’s the best banking app…. Everything is actually on finger tips. Any issues the support team is always available. No long waiting unlike other banks. Simple steps to resolve issues if any.

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-14.*