# Aubergine Kitchen Official — user reviews > 25 indexed App Store user reviews of Aubergine Kitchen Official by Incentivio, Inc., rated 4.70/5 from 760 ratings. - Source: https://appshunter.io/ios/app/aubergine-kitchen-official/id6476755106/reviews - App overview in markdown: https://appshunter.io/ios/app/aubergine-kitchen-official/id6476755106.md - Rating breakdown: 5★ 665 · 4★ 30 · 3★ 16 · 2★ 8 · 1★ 41 ## What do users think of Aubergine Kitchen Official? Overall sentiment: mixed **Pros** - 🥗 High-quality, healthy food options - ❤️ Strong brand loyalty and customer satisfaction - ✨ Recent app improvements and updates - 🎁 Rewards and gift card integration features **Cons** - 🐛 Frequent payment processing errors - 😤 Checkout process is frustrating and buggy - 🔐 Account creation and login issues - 🎁 Gift card functionality is limited and problematic - 😕 App redesign caused loss of user data and features - 📱 Poor app stability and reliability - 🔄 Frequent app changes causing user frustration **Commonly reported bugs** - App won't allow order placement with various error messages - Payment method addition fails with 'API Key Unavailable' error - Unable to pay error when using any card - Checkout process requires multiple attempts - Phone number already in use error preventing account creation - Gift card data lost during app migration - Strange spacing inserted in gift card number fields - Login failures after app updates - Order history not transferred to new app version **Most requested features** - Allow multiple gift cards to be combined in a single order - Add QR code scanning for gift card addition - Enable gift card payment option directly in app - Support vegetable substitution (not just removal) - Increase special instructions character limit - Restore vehicle delivery option - Improve gift card consolidation functionality ## Newest reviews (5 of 25) ### 2/5 — Can’t pay with a gift card on the app *2025-06-11* We get gift cards from Aubergine a lot and give them as gifts too. There’s not an option to pay with a gift card when ordering on the app. That should be an option. It’s inconvenient not having that option. ### 2/5 — Deliver to vehicle? *2024-03-10* The old app had the option to deliver food to vehicle, is this no longer a thing? ### 1/5 — Terrible new app 👎🏼 *2024-03-01* It won’t let me add or use my Aubergine gift card that I had on the old app, and it disappeared. It was $300 and it’s gone now. Also it won’t allow you to swap out any veggies, only allows you to take them out but won’t let you replace them. Also the special instructions characters are way too few. I can’t get my message through. ### 1/5 — Please fix *2024-03-01, version 1.0.0* Fix the “api key unavailable” ### 1/5 — Hate the new app *2024-02-28* New app won't let me add a payment method because of, and I quote, "API Key Unavailable." They didn't transfer any of the order history, and there is no notice on the old app telling you to get the new app. I love the food and I love the Draper location but their corporate operations are a mess. Terrible quality. I've had more than one issues with them; and they do nothing to make things better. ## Most critical reviews (10 lowest-rated) ### 1/5 — Broken login system *2026-07-07* It won’t let sign into my account using a phone number but it will actively stop me from creating a new account because my phone number is already connected to my original account. It also won’t email me my new password either despite still emailing my receipts. So do they know about my account or not LOL? What an awful system ### 1/5 — Won’t let me order *2026-04-17* Tried uninstalling app, resetting password, logging out and logging back in. Errors out and won’t let me place order. ### 1/5 — Check out process is not great! Had to input 3 times *2026-03-12* Your checkout process is very frustrating! ### 1/5 — Gift cards values don’t combine *2025-09-03* Please update the app so that multiple gift cards can be used on one order. It would also be much appreciated if gift card QR codes can be scanned to be added to the account. Manual number insertion is tedious and the app puts strange spaces in between the numbers to make it more difficult to recheck the numbers inputted. This app is not gift card friendly at the moment. ### 1/5 — Useless won’t let me create account *2025-06-26* I try to create an account, but app tells me my phone number is already in use and will not let me go any further. No troubleshooting, corrective actions, or way to link old account to new account just your phone number is already in use. ### 1/5 — App is not user friendly *2025-03-08* Can’t use multiple gift cards, verbiage is confusing, ### 1/5 — Consolidate gift cards *2025-02-10* Please update so I can consolidate gift cards. I have four cards that will be useless if I can’t merge them together. ### 1/5 — Irritated! *2024-12-14* I’m so annoyed that they changed the app so many times and I can never login anymore. I’m so sick of making new accounts every time they decide to change and it’s easier to just do the guest checkout ### 1/5 — This app doesn’t work *2024-04-24* Every time I try to use literally ANY card to pay, I get the same error message ### 1/5 — Can’t make a payment *2024-03-01* I keep getting an unable to pay error. Unusable app. Fix it! ## Most praised reviews (10 highest-rated) ### 5/5 — Only take out I eat! *2026-01-01* This is the only place I feel good about spending my money and fueling my body. Healthy food, prepared in a healthy way. Honestly, the only food I would ever order out or visit. It’s so hard to eat out, this solved my problem! ### 5/5 — LOVE *2025-11-26, version 1.0.9* favorite place!! ### 5/5 — Great *2025-05-17* I just wish I could add multiple gift cards in the app instead of having to add funds ### 5/5 — Resident from Colorado *2025-02-25* Bring this restaurant to Colorado we need healthy delicious food like this!!! Loved it! Highly recommend! ### 5/5 — The Best *2025-02-04* This is my ultimate favorite place to eat. Now I can add gift cards from Costco and accrue more rewards and discounts. ### 5/5 — Amazing App *2024-03-24* This app is beautiful and works perfectly, especially after the recent updates and fixes. ### 5/5 — The best healthy food! *2024-03-23* Seriously, my go-to! The salads are amazing! Lite and flavorful! I love this place! ### 4/5 — Please increase the portion size of the Brussels sprouts *2024-11-10* Good app. Please increase the portion size of the Brussels sprouts side, it’s insanely small for how much you pay ### 3/5 — The app doesn't work! *2026-05-20* I love the food, but the app doesn't work properly. It won't let me add payment methods. ### 3/5 — mix up *2025-09-25, version 1.0.8* wanted vanilla nice cream --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-05.*