# Auckland Airport official app — Journey planner & Strata Club

> Auckland Airport journey planner with flight tracking and rewards program integration. (iPhone/iPad app by Auckland International Airport Limited.)

- Source: https://appshunter.io/ios/app/auckland-airport-official-app/id634177907 (this page in markdown: same URL + `.md`)
- Developer: [Auckland International Airport Limited](https://appshunter.io/developer/634179550)
- Category: Travel
- Price: Free
- Rating: 2.33/5 from 3 App Store ratings · 95 written reviews indexed
- Age rating: 4+
- Requires: iOS 11.0 · 67 MB
- Languages: English
- Released: 2013-06-09
- Data updated: 2026-09-04
- Monetization: free with in-app purchases
- User reviews in markdown: https://appshunter.io/ios/app/auckland-airport-official-app/id634177907/reviews.md

## What is Auckland Airport official app?

NEW FEATURES
- Completely redesigned from the ground up to provide you with the right information, at the right time, in the right place all focused on easing and simplifying your Auckland Airport experience.
- Create an itinerary to guide you from home to the gate for your flight
- Helpful assistant on your day of travel to help you explore Auckland Airport's exciting lineup of shops and eateries

Travel from home to gate with the official Auckland Airport App.

With the latest information on any airline and flight, our handy app gives you all you need to know to plan your journey to and through the airport.
 
Check the traffic, check the screening and processing times and check the time to head to your gate, all on one handy screen. Whatever airline you’re flying, you’re in full control of your time with our new journey planner – you can even add parking, shopping and dining time to your itinerary.

Sign into Strata Club, Auckland Airport’s rewards programme, for your fast track pass to exclusive offers and travel privileges at Auckland Airport. 

Your journey through Auckland Airport is enhanced with benefits such as;

- Follow flights to keep track of your upcoming trips
- Build an itinerary for your upcoming trips to and through the airport
- Be reminded it’s time to leave home to make your flight
- Book parking or Valet parking and grooming and have it automatically added to your itinerary .
- Check your Strata Club membership tier, and use your tier benefits.
- Collect Strata Points and convert them to vouchers to spend. 
- Live status of every flight to and from Auckland. Any destination, any airline.
- Explore Auckland Airport’s food and beverage outlets and the range of tax and duty-free shopping options.

Note: Optimised for iPhone 6 and higher.

## Key features

- Journey planner from home to gate
- Real-time flight status updates
- Traffic and screening time checks
- Itinerary building for flights, parking, and dining
- Strata Club rewards program integration
- Explore airport shops and eateries

## What do users think of Auckland Airport official app?

Overall sentiment: negative

**Cons**

- ❌ Redirects to website
- ❌ Constant logouts
- ❌ App crashes frequently
- ❌ Functionality degraded
- ❌ Inaccurate flight info
- ❌ Parking booking errors
- ❌ Login issues
- ❌ Poor UX/UI
- ❌ App is useless
- ❌ Slow loading times

**Commonly reported bugs**

- Oops something went wrong error
- Session expired error
- App hangs and crashes
- Unable to book parking
- Bookings not shown in app
- Flight times not working
- Cannot link parking to account
- Cannot add or import parking reservations
- Transaction history visibility removed
- Login loop for email verification
- Flight lookup gives error
- App crashes when trying to book carpark
- Date/time dial issues
- Payment page not working
- Flight search only works once
- Cancels flights shown as arriving
- Cannot update existing bookings
- No points received when scanning Strata
- Address banned error for parking instructions
- Loading icon persists

**Most requested features**

- Improve app functionality
- Fix parking booking issues
- Sync Strata Club points
- Show bookings within the app
- Improve flight information accuracy
- Make app accessible for visually impaired users
- Allow saving user details for bookings
- Remove outdated or non-functional features
- Enhance app to include all website features
- Allow adding trips more than a week in advance
- Fix CAPTCHA bug for payment gateway

## Recent user reviews (10 of 95)

All indexed reviews: https://appshunter.io/ios/app/auckland-airport-official-app/id634177907/reviews.md

### 1/5 — Rubbish

*2026-08-28, version 9.2.4*

Can’t access any of my Strata Club information. Keeps hanging and I can’t log in. Waste of time.

### 1/5 — Clunky, Hangs and crashes

*2026-07-05, version 9.2.4*

Since they updated this when you login it keeps giving me the Oops something went wrong and the session has expired try again.
 What a piece of junk and a waste of time this has become.

### 1/5 — Glitching to the max

*2026-06-27, version 9.2.4*

Could be so good but it’s not, when it works it’s great but that’s not very often,

### 1/5 — An app which does nothing

*2026-06-24, version 8.2.2*

What’s the point of an app where almost every function re-directs you out of the app and back to the website?! Might as well only access your services through browser. Can’t even book parking on the app! Absolute doo-doo. Get a developer who actually cares about designing something useful because this is embarrassing.

### 1/5 — Not really fit for purpose

*2026-05-05, version 8.2.2*

It’s hard to give this app more than a “lols”. Not suitable for quick use before travel, as it constantly logs you out, and seems totally unable to sync with Strata parking info.
And the “loading” cycle takes minutes at a time.

### 1/5 — Pointless

*2026-03-21, version 8.2.2*

Can’t save details such as your name for easy booking. Total waste of time

### 1/5 — Doesn’t work. Just use the website

*2026-02-24, version 8.2.2*

An app developed using vibe coding would do a better job than this. They have all features but nothing works.

### 1/5 — Unprofessional

*2026-02-23, version 8.2.2*

Never response to enquires. No transparency on points or how they are used. Mine either aren’t allocated or just disappear.

### 1/5 — Worst app I’ve used

*2026-02-21, version 8.2.2*

This app needs some serious work- links back to website for everything, doesn’t stay logged in and doesn’t show bookings made! Very frustrating to use and for someone who travels frequently, would be so much more helpful if it showed my carpark bookings.

### 1/5 — Intentionally useless..?

*2026-02-17, version 8.2.2*

This app should be removed, or at least updated to remove functionality that no longer works. What kind of muppet doesn’t even inform users that key features don’t work anymore?!

## Frequently asked questions about Auckland Airport official app

### What does the Auckland Airport official app do?

The app helps you plan your entire journey from home to your departure gate at Auckland Airport. It provides real-time flight information, traffic updates, screening times, and allows you to build a personalized itinerary that includes parking, shopping, and dining.

### What are the key features of the app?

Key features include a comprehensive journey planner, live flight status for all airlines, traffic and processing time checks, the ability to build custom itineraries, and integration with the Strata Club rewards program for exclusive offers and benefits.

### Is the Auckland Airport app free to use?

Yes, the app is free to download and use. While the app itself is free, it does have advertisements and may offer in-app purchases for certain services or benefits, though the core functionality is provided at no cost.

### What are the common use cases for this app?

Common use cases include checking flight times and status, planning your departure route to the airport by monitoring traffic and processing times, booking parking, exploring dining and shopping options within the airport, and managing your Strata Club rewards.

### What devices is the Auckland Airport app optimized for?

The app is optimized for iPhone 6 and higher. While it may function on older devices, the best user experience and performance are ensured on these specified models.

## Version history (last 5 releases)

### 9.2.4 — 2026-06-26

Bug fixes and performance improvements

### 8.2.2 — 2025-07-22

- Parking bookings are now made by a link to the Auckland Airport website.
- Addition of Manage my Booking link for parking bookings.
- Parking booking import function removed.
- Removal of profile and transaction history links.


For help contact us at parking@aucklandairport.co.nz

### 8.2.1 — 2025-06-25

- Parking bookings are now made by a link to the Auckland Airport website.
- Addition of Manage my Booking link for parking bookings.
- Parking booking import function removed.

### 8.1.8 — 2025-06-24

- Parking bookings are now made by a link to the Auckland Airport website.
- Addition of Manage my Booking link for parking bookings.
- Parking booking import function removed.

### 8.1.7 — 2024-10-30

- Bug Fixes and improvements.

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-04.*