# Auckland Airport official app — user reviews > 95 indexed App Store user reviews of Auckland Airport official app by Auckland International Airport Limited, rated 2.33/5 from 3 ratings. - Source: https://appshunter.io/ios/app/auckland-airport-official-app/id634177907/reviews - App overview in markdown: https://appshunter.io/ios/app/auckland-airport-official-app/id634177907.md - Rating breakdown: 5★ 2 · 4★ 0 · 3★ 0 · 2★ 0 · 1★ 1 ## What do users think of Auckland Airport official app? Overall sentiment: negative **Cons** - ❌ Redirects to website - ❌ Constant logouts - ❌ App crashes frequently - ❌ Functionality degraded - ❌ Inaccurate flight info - ❌ Parking booking errors - ❌ Login issues - ❌ Poor UX/UI - ❌ App is useless - ❌ Slow loading times **Commonly reported bugs** - Oops something went wrong error - Session expired error - App hangs and crashes - Unable to book parking - Bookings not shown in app - Flight times not working - Cannot link parking to account - Cannot add or import parking reservations - Transaction history visibility removed - Login loop for email verification - Flight lookup gives error - App crashes when trying to book carpark - Date/time dial issues - Payment page not working - Flight search only works once - Cancels flights shown as arriving - Cannot update existing bookings - No points received when scanning Strata - Address banned error for parking instructions - Loading icon persists **Most requested features** - Improve app functionality - Fix parking booking issues - Sync Strata Club points - Show bookings within the app - Improve flight information accuracy - Make app accessible for visually impaired users - Allow saving user details for bookings - Remove outdated or non-functional features - Enhance app to include all website features - Allow adding trips more than a week in advance - Fix CAPTCHA bug for payment gateway ## Newest reviews (19 of 95) ### 1/5 — Useless *2026-02-17, version 8.2.2* What’s the point of an app that doesn’t remember who you are or what you’ve booked. Absolutely useless. ### 1/5 — Worst app *2026-02-04, version 8.2.2* Log in, then try to book parking and is no longer in my account! Then I have add all information I had stored in App. Shockingly bad. Do better. ### 1/5 — Waste of time *2026-02-03, version 8.2.2* Why do they even have this app you end up booking online with a different web page away from the app and can't save it so it's part of your trip check times etc or save strata points or even sign in as member so you can load details directly on the main site it just causes problems with bookings get rid of it. ### 1/5 — Terrible *2026-01-20, version 8.2.2* New app is awful. Taking you to an external website to book parking is such a backwards step. I have to change my password every time I log in and the website/app link constantly breaks. Hate it ### 1/5 — Unable to add parking reservations *2025-11-17, version 8.2.2* I’m unable to add parking reservations to the app even though it going to start requiring QR codes to enter the parking lot. Looking back I see the same issue from years back. I wanted to leave some feedback through the app but feedback option doesn’t even open. Not sure what benefit the app is supposed to offer as people seem to comment on no really useful flight info. And if the apps not getting any support or development why is it still available for download? Makes Auckland Airport looking a bit silly if this supposed to help travellers at the airport. I’d love to see it improved as I use the airport often. ### 1/5 — Bookings not shown *2025-10-28, version 8.2.2* Book a parking, has to do via external link! What’s the point?! After finishing the booking, it is NOT shown within the APP. Useless APP !!! ### 1/5 — What we can do? *2025-10-07, version 8.2.2* I’ve never seen an app as useless as this. You can’t make a booking, you can’t view your bookings, and whenever you try to do something, it just leaves the app and opens an external link to the website. I’m just curious—what’s the point of developing this app? ### 1/5 — Useless *2025-10-03, version 8.2.2* Why have an app to review all your future bookings if you can’t review your bookings and have to log into an external link, that also doesn’t display your future bookings?! Luckily I saved my email confirmation. Would give zero stars if able. ### 1/5 — Point of app is what ? *2025-09-05, version 8.2.2* What’s the point of having an app that just opens a website link up manage all your bookings ? Definitely not optimised for cellphone, missing having all the bookings on the app. Poor refresh of app, need to do better. In essence you have removed all functions of the app, you should remove it off the app store ### 1/5 — This app is broken! *2025-08-15, version 8.2.2* This app has been broken for weeks without resolution - parking bookings no longer sync which is super frustrating. Please FIX!!! ### 1/5 — APP Functionality Degraded *2025-07-26, version 8.2.2* Removing transaction history visibility from the Strata Club is ludicrous and seems devious in fact!! Why would you want to hide that info from customers??? How can you check the right point values were applied?? What‘s the reason for that bad decision?? Functionality should be enhanced, not degraded by refreshing any App! Try again AKL Airport! ### 1/5 — Don't bother trying to book parking *2025-07-04, version 8.2.1* Over the years I have never ever once managed to successfully book parking through this ap. I don't know why I keep trying. It's always a different problem. ### 1/5 — Rubbish *2025-06-26, version 8.2.1* Updated as requested and has deleted all my bookings so I can’t see any of them. Auckland Airports response “ delete the app and reinstall” Still doesn’t work useless piece of $&@$ ### 1/5 — zhjames *2025-06-12, version 8.1.7* Always "Error" ### 1/5 — Consistently Doesn’t Work Properly *2025-06-01, version 8.1.7* There’s no point bothering with it. ### 1/5 — Worst app ever *2025-04-11, version 8.1.7* Every function I try from flight info to parking booking comes up with “Oops something went wrong” every time I open app. Did try report this and query of app was being fixed but got no reply - don’t tell me - something went wrong??? Does anyone at Ak Airport care? Seems not. ### 1/5 — I am blind and use this app the book parking for my partner. All goes well until I have to tick the *2025-02-07, version 8.1.7* Conditions prior to payment. Not visible to someone who is blind on the iPhone when using speech. About time you sorted it ### 1/5 — Can’t add a damned thing *2025-01-05, version 8.1.7* Have tried multiple times to book parking, import an airport parking booking and sync my strata account but always comes back with an “oops something went wrong error” I give up ### 1/5 — AK airport is bad enough same as App *2025-01-02, version 8.1.7* As the mayor said the Auckland airport is a disgrace already what do you expect from the app itself. I haven’t see any app that has a 1.8 star. Doesn’t load, bad interface, sometimes works, nothing showings on arrival or departures. Might as well delete it. Don’t waste your time on downloading it just use google to check all your flights. ## Most critical reviews (10 lowest-rated) ### 1/5 — Rubbish *2026-08-28, version 9.2.4* Can’t access any of my Strata Club information. Keeps hanging and I can’t log in. Waste of time. ### 1/5 — Clunky, Hangs and crashes *2026-07-05, version 9.2.4* Since they updated this when you login it keeps giving me the Oops something went wrong and the session has expired try again. What a piece of junk and a waste of time this has become. ### 1/5 — Glitching to the max *2026-06-27, version 9.2.4* Could be so good but it’s not, when it works it’s great but that’s not very often, ### 1/5 — An app which does nothing *2026-06-24, version 8.2.2* What’s the point of an app where almost every function re-directs you out of the app and back to the website?! Might as well only access your services through browser. Can’t even book parking on the app! Absolute doo-doo. Get a developer who actually cares about designing something useful because this is embarrassing. ### 1/5 — Not really fit for purpose *2026-05-05, version 8.2.2* It’s hard to give this app more than a “lols”. Not suitable for quick use before travel, as it constantly logs you out, and seems totally unable to sync with Strata parking info. And the “loading” cycle takes minutes at a time. ### 1/5 — Pointless *2026-03-21, version 8.2.2* Can’t save details such as your name for easy booking. Total waste of time ### 1/5 — Doesn’t work. Just use the website *2026-02-24, version 8.2.2* An app developed using vibe coding would do a better job than this. They have all features but nothing works. ### 1/5 — Unprofessional *2026-02-23, version 8.2.2* Never response to enquires. No transparency on points or how they are used. Mine either aren’t allocated or just disappear. ### 1/5 — Worst app I’ve used *2026-02-21, version 8.2.2* This app needs some serious work- links back to website for everything, doesn’t stay logged in and doesn’t show bookings made! Very frustrating to use and for someone who travels frequently, would be so much more helpful if it showed my carpark bookings. ### 1/5 — Intentionally useless..? *2026-02-17, version 8.2.2* This app should be removed, or at least updated to remove functionality that no longer works. What kind of muppet doesn’t even inform users that key features don’t work anymore?! ## Most praised reviews (10 highest-rated) ### 5/5 — Works well *2023-10-15, version 8.0.4* Great for getting estimated times from parking to taking off. Good stuff ### 5/5 — An anxious traveller’s best friend *2019-11-28, version 5.0.7* I consider myself an anxious traveller. This app made it a heck of a lot easier to plan my trip, right from time to leave home, parking and live waiting times! Ka pai to the UX team that worked on this 👏🏻 ### 5/5 — Helpful and easy to use *2019-09-14, version 5.0.0* Love the new look and ability to see real time wait times. ### 5/5 — Amazing itinerary!! *2019-09-12, version 5.0.0* Really like the new look and few of the app. The itinerary looks to be very helpful to get me through the airport. Also knowing where I can find a coffee once I get through security is a winner for me! ### 4/5 — Perfectly good *2019-11-11, version 5.0.7* Handy app. The follow flight feature is handy. Works well for me on iOS 13 👍🏻 ### 4/5 — Great queue times & Google maps *2019-09-12, version 5.0.0* Like the relaunch with queue times and google maps to plan timings for my trip, including security screening. Lots of info on all the new restaurant options!! ### 3/5 — App crashes *2023-07-19, version 8.0.2* Hi app is crashing, not allowing to book carpark in app ### 3/5 — Keep getting error *2023-06-26, version 8.0.0* Trying to book parking with the app and it keeps giving same error. “Oops something went wrong “ when refreshing existing bookings on the app, you get the same error. Clicking on parking instructions gives an error 1006 up address banned. Yet accessing on website from same device there are no issues. Just the app ### 3/5 — Great app but bad support *2015-11-10, version 3.0.2* On the day of travel my schedule came up empty. After writing an email, calling support and leaving message have yet to receive a reply (a week later). Still receive updates regarding travel but when open app shows as empty. Great idea but not great when doesn't work. ### 2/5 — Bug filled *2025-01-13, version 8.1.7* Unbelievable that an app with this many bugs has been released --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-04.*