# Audi on demand Car Rental — user reviews > 60 indexed App Store user reviews of Audi on demand Car Rental by Silvercar, Inc., rated 2.67/5 from 6 ratings. - Source: https://appshunter.io/ios/app/audi-on-demand-car-rental/id587128247/reviews - App overview in markdown: https://appshunter.io/ios/app/audi-on-demand-car-rental/id587128247.md - Rating breakdown: 5★ 1 · 4★ 1 · 3★ 1 · 2★ 1 · 1★ 2 ## Newest reviews (10 of 60) ### 2/5 — No locations after “P”? *2024-03-26* The App does not show any locations past Plano, TX. This cannot be right. ### 4/5 — Service is great, app is extremely buggy *2020-11-15, version 2.8.3* There are so many issues with this app. It constantly logs you out, doesn’t load results, unlocking the car doesn’t work, pricing constantly changes, and the list goes on and on. That said, if you managed to book something, you’re golden. Cleanest and newest cars I’ve ever rented, and no sales rep trying to upsell you insurance or extras you don’t need. Please. Fix. The. App. Though ### 3/5 — App is OK Dmitry A+ *2020-06-27, version 2.7.1* I’ve used Silvercar a few times, and it’s been great. The App itself has some issues, but the cars, pickup, and drop off have always been satisfactory. Special mention goes to Dmitry in customer service. Any time I’ve had a special request, I know if Dmitry is on the case, he will do whatever it takes to get it done. Can’t emphasize enough, how great/helpful he has been on multiple occasions. ### 1/5 — Silvercar is great, the app not so much *2020-04-25, version 2.7.1* Silvercar itself is awesome. Always a new, clean, top spec, exact model you reserved, Audi. 100x better than any other car rental company, hands down. The app however, crashes constantly. Open the app, in app error, crash. Restart the phone, open the app, error, crash. Delete and reinstall, open the app, error, crash. Delete, restart, reinstall, open the app and it worked. Once. Next time I went to use the app to return my car it did exactly the same thing. Open the app, see an app error message, crash. How such a great service has such a terribly unstable app is beyond me. It’s also a premium service with luxury car pricing. Not being able to use the app is inexcusable. ### 1/5 — Never Silvercar *2020-02-11* Glitchy UI - couldn’t take my license or credit card updates from previous rentals I had done. Sat at location for 30 minutes with a valid credit card and license that their app wouldn’t take until I just had to go to a different company. Maybe they should invest in a photo copier. ### 2/5 — App has bugs that stop you from using the service *2019-11-18, version 2.5.10* The app has two bugs where if you try to enter the date of your birthday for your driver’s license, the date selector is blank and you can’t enter anything. For the expiration date, it will only allow you to select dates in the past, so you can’t enter a correct date. The problem with this is they already require you to enter this information to be able to hold a reservation. The person at the pick up and the person at the drop off seemed to be aware of both of these bugs. This should’ve been fixed, or they shouldn’t require it to hold a reservation. They threaten to cancel a reservation when their own system won’t allow one to be entered properly. Also, in LA, the pick up location is 1.3 miles from the airport, which is way too far. I had to take a shuttle to a parking lot, and then get picked up by Lyft to make it there. If both of these things were fixed, this could be a good app and service. Until then, they need to change both. ### 1/5 — Surprised to be extremely disappointed *2019-09-20, version 2.5.9* My VW Golf R was in the shop a little longer than expected. I needed a car to rent and decided to give this a try. I have owned Many VW/Audi’s over the years, I am a member of the Audi Club NW, and participate in Audi events all over the NW. I signed up and made my reservation via the app. Entered my info and thought I was all good. Just a few short hours before my appointment I received a text message that Silvercar need me to provide two pieces of address verification. One being a utility bill, the other being a CC bill. Oh, and both must be printed and all must match my Drivers license address. Given that I have a PO Box that I use for my shipments/billing address and this was just hours before I was supposed to pick up the car there was absolutely no way to make this happen. I am 39 years old, good credit, good driving record, and this was ridiculous. To top it off the text message said “to waive additional fees” when I asked the person over the phone, they said to avoid fraud. The person on the phone was less than helpful and now I am left scrambling at the 11th hour to get a different car. I live in Seattle, born and raised, have an enhanced drivers license, tons of credit cards all with the same billing address (also in WA), etc... never again and I wouldn’t recommend anyone else use the service. Go with one of the reliable and reputable rental services. ### 1/5 — Where are they? *2019-07-28, version 2.5.6* Per app instructions I text when getting off the plane for pickup. Waited for baggage, still no text. Got bags still no text. Called the number in the app, got a machine that asked me to leave a message. 30+ min later still no contact with instructions on how or where to get car. For a luxury experience this is horrible. Could have any other rental car and been on my way by now. Finally got there and they tried to send me out with a tire warning light on, only after I refused to rent the car did they swap it out for another car. Then I had to stop at a target and buy window cleaner and clothes because the window was so dirty and streaky any sun glare was a hazard. Luxury Audi experience, thinking no... ### 1/5 — Thieves / poor customer service. *2019-05-18, version 2.5.5* They claim I damaged a tire. Which I guess is fine I don’t kind paying but they don’t even make it easy. They sent it to some third party that is forcing me to write down my credit card number on a piece of paper like it’s the 70s in order to pay them. I asked them to just charge me with the card they already have on file and they are incompetent and can’t do anything electronically. I will not be paying them so that I can be a victim of fraud by whatever this third party is. They valued me so much they discounted their BS administrative fee! So great. Will never use this crap service again or even look at an Audi. I’ll test drive the superior bmw designs. ### 5/5 — Great experience in Vegas *2019-04-18, version 2.5.5* I rented an A5 Cabriolet from the Las Vegas location, and it couldn’t have gone more smoothly. Booking via the app was easy, and the text messaging leading up to pick-up and drop-off made it even easier. The car itself was great. I’ll definitely use this service again. ## Most critical reviews (10 lowest-rated) ### 1/5 — Appears to be dead *2024-08-21* Opening the app gets you a 403 Forbidden error now. I guess Audi on Demand has no more demand. A pity; it was an excellent service while it was working. As recently as 2022 I was able to rent a brand-new Audi A5 for $400 for a week from Audi of Plano. Now—nothing. ### 1/5 — Not for Australia *2023-08-17* Please make it clear in your download description that this is for the US only? ### 1/5 — Audi destroyed the Audi car rental app *2023-03-14* Rented with Silvercar multiple times and it was fantastic. Loved the app the experience and the cars. Audi bought them and completely destroyed all of the above. I have no idea why the service even exists anymore. They left most major markets. Don’t offer airport pickup anymore which was free. They will pickup and drop off the car but that will cost you at least $100. The commonly don’t have cars available or not the one you want. Pricing is high now. They turned what what a great driver of exposing people to their product and made it an experience that makes you not like Audi as a company. Honestly not sure who would even use this service anymore as it is now overpriced and inconvenient. ### 1/5 — Used to be my go to… no more *2022-05-12, version 2.9.0* Once Audi bought Silvercar, the experience seems to have worsened. From an inability to enter dates on the app, a repeated “invalid token” message (I have the most updated version) and unexplained 2am return times as my only option!?…I contacted customer service … no response … contacted their Facebook message capability, no response … I ended up using Turo last time… for less… with a better car. How sad. If they treat other customers like this, they’ll loose business. Tried using the app today, same token message. Uninstalled and reinstalled … same issue. I give up. ### 1/5 — Horrible ! *2022-02-26, version 2.9.0* First; the app does not work. The app does not update. My free rental days have mysteriously disappeared from the app TWICE. No one at silver car knows how to fix this so after you re-send them proof of what should be on your account, they send override codes to book a reservation. This takes several weeks to book a car reservation. Secondly; The Q5 they gave me needed new wipers, an oil change (warning light), it was dented, soiled inside and out with dirt and leaves, $38,000 miles and this “Luxury SUV” was beat up and badly abused. The remote would not unlock the doors. Every time I stopped, I heard swishing water inside the passenger doors !!! I just tried to book again, and my app is blank, all info mysteriously erased AGAIN ! Silvercar is Pathetic at best ! ### 1/5 — Stranded by SilverCar *2021-08-31, version 2.9.0* I made my reservation three days before I was due to be in Northern Virginia. I had a 5 hour ride share to get dropped at Audi of Chantilly, VA. On the day of my rental reservation, I get a text at 2:17 pm, my reservation is at 3pm, informing me that I need to reverify my ID, bring a passport, and a utility bill. I've been traveling since 9:30 that day. How on earth would i have the items that it says 'may be required' after I'm enroute? I called the SilverCar Helpline and was assured that i was good to go on car rental or I would've changed my plans hours prior. The agent at Audi Chantilly misrepresented the situation more than once and then accused me of fabricating a story. Claimed that I had claimed to have rented from there before. No such claim was made. There was no valid excuse for me not being able to rent the vehicle and not offering to somehow assist me in getting somewhere else to rent a different vehicle. I know its one out of many SilverCar outlets and I was disappointed that the HelpLine offered no help or care. ### 1/5 — Security risk!!!!! Don’t sign up. *2021-01-25, version 2.8.5* Someone was able to access our account and make repeated reservations. Our drivers licenses and home address displays unmasked. The card on file was reported stolen years ago and yet SilverCar let this stand. We canceled the reservations and changed our password— but the app won’t kick them out and let’s them still reserve. There is no one at Silver Car to talk to, you can only leave a voicemail. This is horrible. These people don’t care about security and keeping your information secure. ### 1/5 — They cancel your reservation without much notice *2020-12-23, version 2.8.5* I booked through Silvercar from Audi of San Jose on Stevens Creek around 25 days in advance. 2 days before I was supposed to pick up the car I started getting text messages that I had not completed my profile and that my reservation would be canceled. I checked on the app, scanned my card entered my license and other details and saved it again. A day before my rental, I got an email in the morning that my Audi was ready to go, but in the evening I got an email and a text message that my reservation was canceled. Ideally these details should get asked for and saved during the reservation itself rather than bothering customers a couple of days before their rental via text messages (some of which get filtered by IOS) ### 1/5 — Zero stars, do not use this service *2020-11-01, version 2.8.2* This service has horrible customer service and it falsely advertises that they will drop off and pick-up. They do not drop off and pick-up. In addition, they will not even call you to tell you that they will not be showing up with your car. In addition, this service has given me a lower tier rental than I have booked when renting. The service has also double billed and takes work on the customers end to get it corrected. ### 1/5 — WARNING! Read first if you value your $ and time *2020-09-16, version 2.8.1* It would take me half a day to list everything that’s gone wrong with my experience, so I’ll just pinpoint and narrate the obvious conclusions anyone can make after doing any basic research thru reviews and online customer reference sites regarding this company. It’s evident the few and scarce “good” reviews are fabricated by people either working or linked in some financial way to them. If not all, I’d say a good eighty to eighty-five percent are. Just don’t take my word for it and do some diligent research about them before you, or perhaps your vacationing relatives as well, run the risk of living the nightmare I experienced after I mistakenly ignored the many various signs. Even, believe it or not, spiritual signs, that I now recall and have pondered on about. Otherwise, I wish not good, great luck, hopefully you won’t find yourself writing a similar review in the future and thinking “s..., that guy did wrote bout it try and warm ....f..” seriously DON’T use this company. You’ve been extensively warned. ## Most praised reviews (10 highest-rated) ### 5/5 — Easy to rent an Audi *2024-06-21* I’ve used Audi on demand a few times in a few cities and it’s always easy. Price per day is competitive and Audi vehicles are enjoyable to drive. ### 5/5 — excellent company, great app *2023-01-12, version 3.0.2* The Audi On Demand app is intuitive and easy to use. as in all things, there will always be iterative improvements over time, and this app will continue to get better with constructive feedback. ### 5/5 — Great service *2022-09-26, version 2.9.5* Have been using silver car for some years now. Back when they only had silver a4s. Everytime was a great experience- the staff at ft lauderdale was energetic and happy. The staff at columbus circle was professional and timely. Now adays when you call a rental company you get robots and endless menus. Silver star sends texts and youre texting a human. I read the reviews above and they sound like nightmares - perhaps just bad locations? Nothing but good vibes here - makes me wanna make audi my next car when my benz is due ### 5/5 — Best rental company *2022-07-25, version 2.9.5* This is the best rental company on the planet! Basically the Southwest Airlines model for cars! I’ve never rented a car and my entire check out process been more than 5 minutes! They always have the best, cleanest, safest luxury car ready for me when I arrive ! I wish they were at more airport and had long hours than 9-5! My biggest complain is I can’t ever find a car to rent on weekends in NYC! The Columbus circle location staff are top notch! Several of their staff have given me their personal cell phone numbers if I need anything! I signed a corporate deal for my entire firm! This startup was so great that Audi bought them! ### 5/5 — This is my go-to rental where available *2022-06-23, version 2.9.3* I’ve rented four times in various cities and have been pleased each time. Simple, efficient and the people I’ve interacted with are so pleasant. Forget that nonsense of standing at a rental counter while the person looking at the computer decides your fate. Download SilverCar, drive a nice Audi and enjoy your travels. ### 5/5 — Love using Silvercar *2021-06-27, version 2.8.5* I have rented from Silvercar 3 times and all three times I have had a wonderful experience. Hoping that after their recent transition it’s still has good. Have one reserved at the end of the month. When pricing cars for this next vacay I actually came out paying less for a Q7 compared to a RAV4 from budget ### 5/5 — Great Option *2020-08-07, version 2.8.1* I’m a “road warrior” with elite status on most rental car companies. Since discovering Silvercar, I prefer to rent my car here because of the efficient process using the app and of course nice cars at very competitive prices. The only two minuses: limited locations and opening hours. ### 5/5 — Great Experience *2020-02-18, version 2.6.0* Rented a Q7 at Denver Airport for family ski trip. Using the app was super simple. Shuttle to facility was easy with almost no wait. Location right near other major rental car companies. Facility was indoors and car was ready and waiting with a professional and helpful customer service person to familiarize me with the vehicle. Vehicle itself was clean with low mileage and fully featured. ### 5/5 — Pretty awesome *2019-09-29, version 2.5.10* After seeing the 1 star reviews, I got worried. I got my Audi at SeaTec. The process was smooth. Everything was explained in detail, I just texted them that I arrived and they told me how to get to their place. Everything was text based and smooth, it was awesome I didn’t have to call anyone. Picking up the car was a breeze, significantly better than other car rental spots. Everything was app based and very quick. Same with drop off. All the employees were nice and helpful. Overall, I would recommend it. The car was great, the system worked fine, it was a breeze. ### 5/5 — Best car rental experience ever *2019-07-23* I have rented a lot of cars from traditional agencies, but this blows them away. Everything is done through the app which worked flawlessly. The location tracked my inbound flight and texted me to let them know when I was ready to be picked up. There were no pitches and threats to upsell me on expensive extras. Using the app I was in and out in minutes. Having an Audi to drive on California freeways is of course awesome as well. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*