# AudioKey 3 — user reviews > 14 indexed App Store user reviews of AudioKey 3 by MED-EL Elektromedizinische Geraete GmbH, rated 3.00/5 from 6 ratings. - Source: https://appshunter.io/ios/app/audiokey-3/id6544801975/reviews - App overview in markdown: https://appshunter.io/ios/app/audiokey-3/id6544801975.md - Rating breakdown: 5★ 2 · 4★ 0 · 3★ 1 · 2★ 2 · 1★ 1 ## Most critical reviews (10 lowest-rated) ### 1/5 — Med-El hasn’t quite nailed Bluetooth *2025-09-18* I have been using Med-El products for just over a year and want to provide feedback on the user experience. While the devices themselves are effective in improving my hearing, the Bluetooth connectivity and software support remain ongoing challenges. Despite having strong technical skills, I have found it very difficult to establish and maintain connections. When reliable audio is needed, it is not practical to spend hours—or even weeks—trying to troubleshoot. This creates unnecessary frustration and limits the benefit of the devices. The hardware is functional, but the software ecosystem (both desktop and mobile) needs significant improvement. The interface is not intuitive, the workflow is confusing, and the online support videos do little to assist users. If greater attention and investment were put into usability and connection stability, the overall user experience would align much better with the premium cost of these devices. I value what Med-El has done for my hearing, but I strongly encourage improvements in Bluetooth reliability and software design, as these are now central to the day-to-day usability of the product. **Developer response:** Dear Dkjordan, thank you very much for your review and the detailed feedback. We’d love to better understand the specific challenges you're facing and hear more about your ideas for improving the software design. Could you please email us at audiokey@medel.com with further details? Your input would be greatly appreciated and will help us continue improving the app. Thanks again. ### 1/5 — Nichts geht mehr *2025-07-11, version 3.0.3* Seid dem Update geht gar nichts mehr. Vorher alles super, jetzt geht nichts mehr!!! App lässt sich nicht mehr öffnen. ### 1/5 — Terrible app *2025-07-09, version 3.0.3* Can’t get it to work most of the time Frustrating having to delete and reinstall the app ### 1/5 — Nach dem Update geht nichts mehr. *2025-07-03, version 3.0.3* Gestern ein Update gemacht und heute lässt sich die App nicht mehr öffnen. ### 1/5 — Nichts funktioniert ! *2025-01-28, version 3.0.1* Ich kriege zwar CI verbunden, aber sobald ich aus der App rausgehe, funktioniert nichts! ### 1/5 — Stopped working *2025-01-19, version 3.0.1* It was a struggle to get this app to work and once I got the hang of it, it wouldn’t recognize my cochlear implant nor the accessories that cam with it. Super frustrated and very disappointed with this app. ### 1/5 — Koppeln ist leicht Rest einfach eine Katastrophe *2024-12-07, version 3.0.1* Die App an sich ist einfach zu bedienen aber dennoch mit Haufen Fehler. Stürzt ständig ab gibt keine richtigen Statistiken an. Dicke minus Punkte dafür Anscheinend wurden hier auch 2 Bewertungen gelöscht Ihr solltet mal wieder ein Update bringen ### 2/5 — what a mistake *2026-01-01* doesn't configure, complicated setup, does not pair proper, get either left or right only. app truly sucks. would be better if only iphone would pair and connect in hearing devices instead of reliance on this app. **Developer response:** Dear user, thank you for your review. Could you please email us at audiokey@medel.com, providing a brief description of the issue you're experiencing? Is the problem related to the remote control feature or to audio streaming? Which MED-EL audio processors are you using? We will do our best to help you find a solution to your problem as quickly as possible. Thank you. ### 2/5 — Recent update has issues *2025-07-04* Ever since updating on iPhone 16 pro, the app is sluggish to connect first time every day. Spins awhile, connects to one, long pause connects to second processor. This was not an issue prior to the update this week. **Developer response:** Dear user, thank you very much for your review. Could you please email us at audiokey@medel.com with a brief problem description and let us know which MED-EL audio processors you are using? We will do our best to help you find a solution to the problem as fast as possible. Thank you very much. ### 2/5 — Instabil *2025-07-03, version 3.0.3* Ich habe AudioKey 3 nun seit 10 Tagen und muss feststellen, dass es deutlich instabiler ist als der Vorgänger…ansonsten auch keine weiteren essenziellen Verbesserungen in der Handhabung… da ist weiterhin viel Luft nach oben…. ## Most praised reviews (4 highest-rated) ### 5/5 — Audio Key funktioniert nach Neuinstallation *2025-07-18, version 3.0.3* Nachdem die App na h dem Update erst nicht lief, läuft sie nach einer kompletten Neuinstallation wiederhole Probleme. ### 5/5 — Clean App *2025-03-24* A much-improved version with many useful features. Simple to use. **Developer response:** Dear user, thank you very much for your review. We are glad to hear that you are happy with our app. In case you have further questions or suggestions, please send an email to us at audiokey@medel.com. Thanks. ### 4/5 — Die App hängt nicht mehr *2025-08-03, version 3.0.4* Seit Version 3.0.4 wurde tatsächlich der Fehler behoben, dass die App in einer Endlosschleife hängt. Danke! ### 3/5 — Slow loading *2025-03-21* I got to chanced to use this app for my sonnet 2 eas. It is very slow to load up anything. Need another update for this app. **Developer response:** Dear SmbF0x, thanks for your review. Could you please send an email to us at audiokey@medel.com, explaining in more detail in which screens you think the app is slow at loading? How is your phone connected to the Internet? Thanks. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-06.*