# Aulani Resort — The Official Mobile App

> Official mobile app for managing Aulani Resort reservations, activities, and charges. (iPhone/iPad app by Disney.)

- Source: https://appshunter.io/ios/app/aulani-resort/id1505673574 (this page in markdown: same URL + `.md`)
- Developer: [Disney](https://appshunter.io/developer/284888248)
- Category: Travel, Lifestyle
- Price: Free
- Rating: 2.20/5 from 254 App Store ratings · 104 written reviews indexed
- Age rating: 4+
- Requires: iOS 17.6 · 101 MB
- Languages: American English
- Released: 2021-02-23
- Data updated: 2026-08-22
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/aulani-resort/id1505673574/reviews.md

## What is Aulani Resort?

This app provides you with the ability to:

-Access your account to manage your Aulani Resort reservation details 

-Begin the check-in process in advance using our convenient Online Check-In service

-Search for fun and interactive activities on the “Daily I’wa” 

-Find places of interest on our map

-Get details about special offers and Character Experiences

-View charges and purchases made before and during your stay

Note:

Before you download this experience, please consider that this app contains:

-The option to sign in to an existing Disney account or create a new one.

-Notifications for information related to the app and your visit to Aulani Resort, which you may control in your device settings.

-Use your location to enable certain features and interactive experiences, provide you with information and offers, and improve guest experience.


Terms of Use: http://disneytermsofuse.com

Privacy Policy: https://disneyprivacycenter.com

Your US State Privacy Rights: https://privacy.thewaltdisneycompany.com/en/current-privacy-policy/your-us-privacy-rights/

Do Not Sell or Share My Personal Information: https://privacyportal-de.onetrust.com/webform/64f077b5-2f93-429f-a005-c0206ec0738e/de88148a-87d6-4426-95b1-ed444dd53281

## Key features

- Manage reservation details
- Online check-in
- Activity search
- Resort map
- Special offers and character experiences
- View charges and purchases

## What do users think of Aulani Resort?

Overall sentiment: negative

**Pros**

- 🚀 Teaches Me What I Need
- 👍 App works like it should

**Cons**

- 🐛 Constant crashes and freezes
- 🤯 Confusing and not user-friendly
- 📵 Lacks key functionality (reservations, menus, etc.)
- 🤖 Poor integration with Disney systems

**Commonly reported bugs**

- Reservation linking and guest management issues
- Frequent login and sign-out problems
- Unreliable performance and stability

**Most requested features**

- Ability to manage reservations and dining
- Full resort map with interactive features
- Seamless integration with Disney account
- Mobile key and digital room access

## Recent user reviews (10 of 104)

All indexed reviews: https://appshunter.io/ios/app/aulani-resort/id1505673574/reviews.md

### 1/5 — Won’t link my reservation, cannot book any activities

*2026-07-24*

We are paying to stay at a resort where we cannot book anything because of this terrible app. To book any activities, resaurants, order food, etc you must you the app. The app won’t link our reservation and keeps saying it’s already claimed. The dates we are staying up in the app, but it won’t let us book a single activity or reservation because it keeps asking us to “link our reservation”, but when I put in our information, it says “reservation already claimed”. This has resulted in us being unable to book anything and having to ask to be added to waitlists for everything. There are multiple reviews for this EXACT problem. It’s ridiculous to have people be unable to participate in activities because of a malfunctioning app, especially as is a documented & reoccurring issue. I tried calling Aulani help, but they had no solutions. The only work around is to try to get on the website and book things, which is super glitchy as well.

### 1/5 — Wasn’t helpful at all

*2026-04-11*

App is pointless. Since you can book dinner & events well in advance, I believe over a month, all reservations except 1 were full by the time we had a chance to download the app. We were told by staff we would have the best luck booking all reservations in person, which we did. So what is the point of the app? To tell me all about the events that are full? Also, the food order ahead feature only worked once and the 1 event we were able to schedule was cancelled last min.

### 2/5 — App is not useful

*2026-02-16*

This app needs help - the reservations need a waitlist function instead of just selling out instantly. They should also either only let each person reserve a certain amount of activities per visit or charge a small amount to reserve in advance so people don’t just hog reservations and then cancel them when they actually know what they are doing

Also the activities should filter based on what is available instead of having to click into each one just to find out it’s not available. 

Awful organization

**Developer response:** Hi there! We're sorry to hear about this. Help us improve the app by sharing more about your experience. You can send us a message in the app by going to the Preferences (☰) tab, selecting "Help" and choose Aulani Resort Mobile App as the subject on the Contact Us form.

### 1/5 — App freezes

*2025-08-15, version 2.1.3*

Disney can do better they direct you to the app for everything yet it gets stuck which requires relaunching.  Adding guests isn’t any better.  We gave up and called customer service.  As a company if you are going to make the app the primary way to interface then fix it!!!

### 1/5 — Terrible

*2025-07-31, version 2.1.3*

I don’t write reviews but the app is terrible.  I was unable to link my reservation and it required very personal information for my family to be input.  No thank you Disney.

### 1/5 — No breakfast ordering

*2025-06-12, version 2.1.3*

No breakfast available for ordering online. There’s always a breakfast rush,so why isn’t breakfast available on this thing?  

Not the same feel as the Disneyland app. It’s like a jr developer made this thing, while the Disneyland app has the full corporate backing of Walt Disney company.

### 1/5 — Useless.

*2025-05-18, version 2.1.3*

Useless app. Not all times are listed. Events are outdated. Tons of errors. Most of all links to the website. What’s the point of this app?!

### 2/5 — Almost useful

*2025-03-09, version 2.1.3*

I don’t understand why I had to call reservations to have them manually add my reserved activities to my schedule and why I couldn’t book them all in the same experience. And when I use the app to unlock my door it stops my headphones and transfers my audiobook audio to my phone audio.

### 1/5 — Doesn’t support large text

*2025-02-02*

Not sure who’s been testing this app, but accessibility support for large text doesn’t work. 

With text set to large, you cannot complete retrieval of your reservation because the buttons end up off screen for selecting the date. 

I had to force quit the app and go ti settings, set my text to (very hard to read) small text, open the app, retrieve the reservation, go back to settings and set my text size back to my normal choice.

### 4/5 — Works great, but needs Apple Watch support

*2025-01-21, version 2.1.2*

This app works great but it needs the Apple Watch for unlocking rooms and the abilities of the cards. I have the Series 3. Please add support.

## Frequently asked questions about Aulani Resort

### What can I do with the Aulani Resort app?

This app allows you to manage your Aulani Resort reservation details, begin the check-in process online, search for activities, find places of interest on the map, get details about special offers and character experiences, and view charges and purchases made during your stay.

### Is the Aulani Resort app free to download?

Yes, the app is free to download. It does not have any upfront costs associated with its acquisition.

### Do I need a Disney account to use the app?

You have the option to sign in to an existing Disney account or create a new one to use the app. This account is used for managing your reservation and accessing personalized features.

### How does the app use my location?

The app may use your location to enable certain features and interactive experiences. It also uses location data to provide you with relevant information and offers, and to improve your overall guest experience at the resort.

### Can I view my spending at the resort through the app?

Yes, the app allows you to view charges and purchases made both before and during your stay at Aulani Resort. This helps you keep track of your expenses.

## Version history (last 5 releases)

### 2.2.1 — 2026-01-22

Minor bug fixes

### 2.2.0 — 2025-12-02

Minor bug fixes

### 2.1.5 — 2025-11-11

Minor bug fixes

### 2.1.4 — 2025-10-24

Minor bug fixes

### 2.1.3 — 2025-02-03

Minor bug fixes

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-22.*