# Auntie Anne’s Rewards — user reviews > 408 indexed App Store user reviews of Auntie Anne’s Rewards by Auntie Anne's, rated 4.70/5 from 23,981 ratings. - Source: https://appshunter.io/ios/app/auntie-annes-rewards/id733359914/reviews - App overview in markdown: https://appshunter.io/ios/app/auntie-annes-rewards/id733359914.md - Rating breakdown: 5★ 21,036 · 4★ 1,346 · 3★ 484 · 2★ 187 · 1★ 928 ## What do users think of Auntie Anne’s Rewards? Overall sentiment: negative **Pros** - 👍 Great customer service - 🚀 Fast and efficient ordering - 💡 Rewards and loyalty program - 🍴 Delicious and fresh pretzels **Cons** - 🐛 App crashes and freezes - 🔌 Rewards and coupons not working - 💰 Overpriced products - 🕰️ Long wait times for orders **Commonly reported bugs** - App not loading past the launch screen - Rewards not showing up or disappearing - Ordering and checkout issues - Barcode scanning not working **Most requested features** - Improve app stability and performance - Make rewards and coupons more reliable - Offer more customization options - Provide better communication on promotions ## Newest reviews (14 of 408) ### 4/5 — Doesn’t let me even sign in *2026-08-15, version 8.7* This is a great app for a great restaurant and it worked good overall until i had to change phones and i tried to log in with a new account since i changed email but it told me my phone already had reached the max account limit and i don’t know if there is a way to fix it since i tried but didn’t let me create my account. If there is a way to fix it im open to listen. But overrated great app. ### 2/5 — it makes no sense *2026-08-01, version 8.7* orders are more expensive online and the locations are not valid/updated ### 1/5 — Terrible service *2026-07-25, version 8.7* Been waiting almost twenty minutes for the free pretzel I had to asked them to give me the stuff I had actually paid for as they were holding on it again! Never again and I ordered thru the appp! ### 1/5 — Slow service *2026-07-21, version 8.6* Placed an order ahead so it would be ready when I arrived, ten minutes later, I’m still sitting. No other customers inside or in the drive thru, except those that came after me. ### 3/5 — Updates *2026-07-20, version 8.6* I have tried for months to update my phone number and birthday on the app. I can enter text but it won’t save. Keeps giving an error and says try again later. But when I updated my address and card info for delivery it update as soon as I hit save. ### 2/5 — Charged for a failed transaction *2026-07-16, version 8.6* I tried placing an order on the app and it said the order couldn’t go through. A week later, they took the money from my account. How could you have taken money for an order that never went through? Never using this app again ### 3/5 — Rewards *2026-07-14, version 8.6* It would be great if rewards/ coupons could be combined ### 1/5 — Rewards aren’t working *2026-07-14, version 8.6* App needs a lot of work it ALWAYS glitches also customer service isn’t great do you guys even read these?? ### 1/5 — payment options not working *2026-07-13, version 8.6* you can’t do any pick up orders because there’s no way to add your cards to the transaction only gift cards! that seems a little buggy. Please fix it. ### 1/5 — Terrible *2026-07-05, version 8.6* I ordered using app and the associate is telling me I have to walk 10 minutes to another Auntie Annie’s in the mall ### 1/5 — Please fix this App! *2026-07-03, version 8.6* Why are all of my rewards missing? I made a trip to the mall to grab my free pretzel, got to the counter and the app is saying my reward information is not available. This is beyond annoying! ### 1/5 — Burnt & Hard *2026-07-02, version 8.6* $6 for a pretzel that clearly was really old. So hard on the bottom I could not even bite into it. Burnt on the top. ### 1/5 — i did not get my free pretzel. *2026-06-25, version 8.6* there was a sign that said if i downloaded the app i get a free pretzel. i downloaded it and they want me to wait 4 hours. i cannot go that long without my free pretzel. wetzels is better ### 2/5 — Bad app *2026-06-23, version 8.6* Every company needs an app and goes for the cheapest, least intuitive slop slapped together by some empty suit with 0 regard for the consumer experience ## Most critical reviews (10 lowest-rated) ### 1/5 — I hate this *2026-08-19, version 8.7* I wish I can give this zero stars but let me tell you it worked only ONCE and one time it was 2 am in a airport and I was tired so I was gonna use my rewards but it SIGNED ME OUT AND JUST NOW I WENT TO USE THE REWARDS AND IT WAS WORKING TILL WHEN I WEMT INSIDE AND WAS GOING TO USE MY FREE STUFF AND IT SAID “check later rewards not working” so I was embarrassed and I had to use my money AND THAT EMBARRASSED ME SO MUCH I HATE YOU AUNTIE ANNES AND I WANT A APOLOGY FROM THE DIRECT CEO AND TOO GIVE ME SMTH GOOD FOR MY TROUBLES ### 1/5 — Have never been able to get it to work *2026-08-18, version 8.7* I downloaded the app to take advantage of a reward offered through two separate vendors. I have never been able to get the reward to show up in the app or download the purchased gift card into the app, making it a complete waste of time and money. I’ve also had trouble ordering through the app—with the store showing as closed in the app although I was standing in front of the open store. Frustrating. ### 1/5 — Cant login into my account *2026-08-16, version 8.7* Cant login into my act, i requested forgot password, i dont receive any emails or links, tried to sign up again. But it says my email is already registered ### 1/5 — Rewards disappeared *2026-08-10, version 8.7* I just found that two rewards which expire in October are not there. And my weekly gold pass redeem is gone too! The app doesn’t look the same as usual before. How to fix that? ### 1/5 — Not rewarding *2026-08-09, version 8.7* The rewards system is not good enough for repeat use. ### 1/5 — Fix your locations *2026-08-08, version 8.7* While I was waiting in line, I ordered pretzels to save time just to find out that you can only pick them up in the other location located inside of the mall on the complete opposite end ### 1/5 — Can’t login *2026-08-04, version 8.7* I have tried multiple times to reset my password to login, previous old login was through Facebook and it’s just not working. I contacted support never got a reply. It’s ridiculous. ### 1/5 — Rude customer service and too many stores but only one takes mobile app *2026-07-30, version 8.7* Be careful when ordering on the mobile app, you will have to go to the right location, we passed three locations before getting to the correct one, no where do they tell you there are three locations!! Rude customer service too. ### 1/5 — Please don’t install *2026-07-28, version 8.7* Worst food app I have, and that means a lot cause I have like 30. I have never written a review before but I am doing it now because of how much this app infuriates me. This app never remembers login credentials and forces you to relogin every time you open the app and even then the login screen is extremely buggy and wouldn’t let me log in even though I guarantee I was using the right info through password manager. The rewards systems firstly has bad value in comparison to other apps secondly almost never works when trying to apply rewards and thirdly just sucks. The UI is bad and it’s just overall a terrible app. ### 1/5 — Fee to order *2026-07-26, version 8.7* They charge you to place an order in the app that they don’t charge in store ## Most praised reviews (10 highest-rated) ### 5/5 — Great store *2026-08-19, version 8.7* The young lady who is always working very pleasant extremely friendly but most importantly she’s professional ### 5/5 — PRETZELS 😋 *2026-08-10, version 8.7* THEY NEED MORE HELP BUT OVER ALL I LOVE THE FOOD, AND THEY GAVE ME A FREE BIRTHDAY PRETZEL AND I DIDNT HAVE TO GET IT ON THAT SPECIFIC DAY THEY GIVE U A TIME FRAME WHICH IS SO HELPFUL SOME OF US ARE SUPER BUSY! WHAT AN INCREDIBLE PLACE. SINCD THEY HAVE OPENED I HAVE BOUGHT ALOT FROM THEM AND I WILL CONTINUE TO PURCHASE FROM THEM 💙 ### 5/5 — North Las Vegas outlet *2026-08-02, version 8.7* The staff was so nice. The store was so clean. Our pretzels were probably the best we ever had. They really filled our nugget cup up and they were fresh and tasted great. Other times we have gone and the cup was a little over half full, but not here. 5 stars! ### 5/5 — Very good rewards system *2026-07-21, version 8.6* A product worth $7 needs $25 in rewards points, which is very generous on their part ### 5/5 — Never fresh *2026-07-07, version 8.6* Pretzels are always hard and dried out need to do better with the price you charge nd people work hard to earn there money ### 5/5 — BEST PRETZEL EVER!!! *2026-06-24, version 8.6* Love this App Quick and easy access !!! ### 5/5 — Excelenteeee *2026-06-21, version 8.6* They have excellent service. ### 5/5 — ❤️ *2026-06-21, version 8.6* Easy ordering ### 5/5 — Delish. *2026-06-16, version 8.6* Yum ### 5/5 — Beautiful Experience *2026-06-14, version 8.6* This place is amazing and the customer service is amazing. Food is great. 10/10 would recommend again. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-03.*