# Austin American Statesman — user reviews > 268 indexed App Store user reviews of Austin American Statesman by Hearst Newspapers, rated 4.10/5 from 4,913 ratings. - Source: https://appshunter.io/ios/app/austin-american-statesman/id445643104/reviews - App overview in markdown: https://appshunter.io/ios/app/austin-american-statesman/id445643104.md - Rating breakdown: 5★ 3,140 · 4★ 655 · 3★ 311 · 2★ 218 · 1★ 589 ## What do users think of Austin American Statesman? Overall sentiment: negative **Pros** - 🚀 Easy access to news - 📰 Thorough sports coverage - 👍 Good local and state news **Cons** - 🐛 Frequent login issues - 🔍 Poor navigation and readability - 💸 Excessive ads and pop-ups - 🔄 Unstable and buggy app - 📉 Declining quality of content **Commonly reported bugs** - App crashes frequently - Subscription issues and login problems - Inability to access full e-edition - Formatting and rendering errors **Most requested features** - Restore previous app layout and functionality - Improve offline reading experience - Add option to print articles and comics - Provide better customer support ## Newest reviews (14 of 268) ### 4/5 — Epaper, something went wrong, Tap to try again. (Novel Fix—Special Case). *2026-07-17, version 202606.47* 7-17-26. Trying to access Austin American Statesman epaper I got Something went wrong, Tap to try again. Went through restarting iPad & app, clearing cache, logging out & back in, deleting & reinstalling app—nothing worked. **FINAL WORKING SOLUTION: Both Cellular & WiFi were enabled & active on the iPad. Once I turned one of Cellular or WiFi off I could access epaper again. Likely an unusual situation but keep it in mind if you are using an iPad to access the e-paper. ### 3/5 — E edition *2026-07-17, version 202606.47* All of a sudden, the app will no longer show the e edition? It will show all of the curated stories.. ### 2/5 — Unreliable app *2026-05-26, version 202603.8* Every few months I have to delete and reload the app because the e-edition will no longer load. Then it sometimes fails to recognize my subscription. Hassle ### 1/5 — Too many popups *2026-05-25, version 202603.8* Stop annoying your paying customers ### 1/5 — E edition unreliable *2026-05-25, version 202603.8* This is the saddest app ### 1/5 — The Ap doesn’t work is horrible and never has worked and the updates don’t fix it *2026-05-24, version 202603.8* While it is possible to log in to the Ap it is nearly impossible to figure it out. Here are the steps one has to take that I figured out by luck. Press e edition press login get error message press login again. Login in again get denied, go back to beginning page, press e edition then you can get to the eediton the headlines login Doesn’t work at all ### 1/5 — Hard to access e paper *2026-05-23, version 202603.8* Needs simple way to access ### 1/5 — The e-edition option doesn’t work *2026-05-23, version 202603.8* You now have to go take several extra steps by going into settings and selecting several options. And if you close the paper you now have to start the process all over instead of just opening the browser tab where you left off, like it used to work ### 1/5 — Web page *2026-05-22, version 202603.8* Stop spamming me with write a review ### 1/5 — Terrible support *2026-05-21, version 202603.8* epaper doesn’t work often. Support is impossible to get a response from. I don’t think anyone cares. ### 1/5 — Poorly Designed *2026-05-19, version 202603.8* Unreliable and buggy…too many incidents of now being able to access the morning paper…very frustrating! ### 1/5 — This App is the Worst *2026-05-17, version 202603.8* I have been working with their ineffective customer service for more than two weeks. The app doesn't allow subscibers to get access on iPhones. The Statesman Customer Care team could care less. ### 3/5 — Just ok *2026-05-14, version 202603.8* The App crashes too much to get a higher rating. ### 2/5 — Sucks *2026-05-09, version 202603.8* Texas sucks ## Most critical reviews (10 lowest-rated) ### 1/5 — No e-edition *2026-07-17, version 202606.47* This is the second day in a row that the digital replica of the paper does not appear. I’m about to cancel. When it does work, the new format is great. ### 1/5 — App Breaks All The Time *2026-07-17, version 202606.47* Second day in a row that the e-edition doesn’t work. Contacted them, they do nothing. ### 1/5 — STOP *2026-06-16, version 202605.26* STOP this constant Popup for rating and review ### 1/5 — Web page *2026-06-10, version 202605.26* This survey request happens multiple times a day - nothing more than spam. I will cancel my subscription if this continues ### 1/5 — Old news *2026-06-06, version 202605.26* News is 2 days old before it appears in Statesman. ### 1/5 — Meh *2026-06-02, version 202605.26* New interface is untenable ### 1/5 — Login nightmare *2026-06-01, version 202605.26* Ever since Hearst took over and changed the app, it has been a terrible experience. I am very disappointed with the change. ### 1/5 — E edition *2026-05-28, version 202603.8* Try using it yourselves ### 1/5 — E edition *2026-05-27, version 202603.8* Hasn’t worked for several days 4 calls over the week hasn’t resolved the issue ### 1/5 — Meh *2026-05-26, version 202603.8* Too many pop up ads ## Most praised reviews (10 highest-rated) ### 5/5 — Easy to navigate. *2026-06-18, version 202605.26* Local flavor, other local communities just a click away, 30 past days of papers is super convenient. Headline articles easy to punch up. The app is the way to go, not just the single paper reader on my iPad. ### 5/5 — Meh *2026-06-17, version 202605.26* Really not a lot of content other than high school sports, weather and games ### 5/5 — E-Reader Layout is Excellent *2026-06-06, version 202605.26* June 2026 Update: the new e-reader update is a dramatic improvement from the previous version. Gone are the distracting static banner ads that occupied valuable screen space. Gone is the static and unnecessary navigation bar at the top of the page. This new layout now offers a full screen viewing experience, which is especially helpful for those who prefer reading the paper in its native print layout. Thank you for listening to my earlier feedback. Original Review: I’ve used this newspaper reader app for 15+ years for the sole purpose of reading the paper in its original printed form. I use an iPad and prefer to zoom on the printed page rather than click on an article to open a webpage. Prior to August 2025, this app used to allow for easy reading and simple navigation of the newspaper from beginning to end. However, since August 1, the most recent app update is frustrating and a huge step backwards. The app now has useless navigation bars at the top and bottom that are static and consume 20% of the screen height. Plus there is a static ad across the bottom that consumes another 15% of the screen height. So your visibility of the paper is only 65% of the actual screen height, which negates the benefit of having a larger iPad screen. The latest update also no longer allows click to zoom navigation. Instead, clicking on the printed article now takes you to a webpage link and there is no option to change this feature. If you want to zoom on the printed page you have to manually use two fingers to carefully zoom in and out, which is cumbersome. It also has pop up ad every few pages that must be manually closed. For the static navigation menus, I cannot understand why a simple dynamic retracting menu can’t be used to maximize the screen view since the menus are not needed 99.9% of the time. And the large static ad banner would probably be more effective if it wasn’t occupying screen real estate 100% of the time. I understand the need for maintaining advertising revenue so I can give a pass and accept the ad features. However, for someone like me who prefers reading the paper in a printed layout, the app is no longer enjoyable. It’s just needlessly difficult. Sure I may be old school (50+) for preferring easy navigation of the printed layout. But it’s old folks like me that are actually still paying full price subscription (for the past 20 years) to support local journalism. It shouldn’t be that difficult to make this app a high quality reading experience - just like it was prior to the latest update. I sincerely hope someone reads this review and considers it as constructive feedback. ### 5/5 — Austin shootings *2026-05-18, version 202603.8* Too may adds, popup windows and annoying distractions that make me want to switch to KXAN or even Soectrum News. ### 5/5 — In the loop *2026-05-17, version 202603.8* I am enjoying my subscription to the Austin Statesman paper. I like getting a paper copy delivery every morning (except Saturday). It allows me to be kept in the loop with local happenings bc I don’t watch TV. The puzzles are also a big part of why I love this paper! ### 5/5 — Thorough Sports Coverage *2026-05-12, version 202603.8* I appreciate the sports coverage of the Longhorns. The writers are excellent every day. ### 5/5 — Constant “rate me” pop ups *2026-04-12, version 202603.8* The app asked for a rating and I clicked not more. Literally 10 seconds later the same request popped up again. How annoying, so one star it is! ### 5/5 — Much Better Now! *2025-11-10, version 202510.19* I used to find better articles relevant to Central Texas, even Austin, in the S.A. Express-News. Now that they share ownership I have noted a real improvement! Thank you! ### 5/5 — Up and Down the Drag: *2025-10-17, version 202510.19* Enjoyed reading about Miss O’Brian publishing an Up & Down the Drag Newspaper. You did not leave a paper today by my door. Cordially, James Gaines ### 5/5 — Thorough Sports Coverage *2025-08-24, version 202507.4* I appreciate the sports coverage of high schools, universities, and professional sports. The writers are excellent every day. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-13.*